Betonline.ag is a FRAUD. Sarah please read

emias21 · 05-17-12 08:53 AM

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w

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I have floated around this website for sometime now. Most of my time has been spent reading the horrible reviews, which betonline.ag has. Yesterday a person named Sarah mentioned "If anyone has a problem with our service at betonline.ag please send me a Private message" It appears one can not be sent, unless you have a certain amount of post.
What has sparked me to posting this morning, is what Alex_Peterson mentioned yesterday. Which seems to be a straddle on the fence. Considering he works for the company. I understand many senior members may not believe him. Yet, why would Sarah come on this website and appear to be upset about what was said. Would that not suggest an Alex_Peterson does work for betonline.ag?
Thus I would like to bring to the attention of all those who have an account at betonline.ag along with all of those who may be considering creating one. My account has been suspended (poker fraud) for more then 2 months now. I continue to get a response of "Please allow 24 hours" At first I was asked to provide a utility bill, and a Photo ID (which is standard for the withdrawal process).
After being approved, my account was then suspended for "POKER REVIEW". I was then asked more then 3 separate times to send a Clear copy of my Id, and utility bilL (which the first time was accepted by which ever dept approves these documents) Then I called several times, to later be told "Your account is under review by our fraud dept in SOUTH AFRICA. Some customers aren't allowed access for 6 months after review"
I was then asked to re-send my utility bill (because it was in spanish), and this time a copy of my AMERICAN PASSPORT, and a photograph of me HOLDING THE PASSPORT. Yet, of course, I was able to provide them with this information. 2 months later not one e-mail from betonline.ag
Hopefully Sarah is able to read this post, and contact me via email. It is rather sad to see that a customer has to make his/her business public in order to get upper managements attention. Yet sarah (if that is your real name) you seem to BLOG on SBR, more then you handle customers complaints. All I ask is for my funds to be released. No fraud has been found within my account, as I have not taken part in any.

marcojuiceman · 05-17-12 09:14 AM

File a complaint with SBR...
Glad i stop using Betonline a long time ago

John Dough · 05-17-12 09:29 AM

You think BOL responding a poster who claims to work for them but doesn't is a reason to believe that he actually DOES?

That's some weird logic my man. If I ran a company and someone was falsely claiming to be an employee I think I'd be upset about it if he was making false claims that could be detrimental to my company.

HedgeHog · 05-17-12 09:47 AM

http://www.sportsbookreview.com/sportsbook-complaint/

Surprised you would let two months go by with out filing a complaint, especially if you've known about this site for some time. Fill out the above complaint form if you want SBR to investigate.

Counterfeit Cash · 05-17-12 10:33 AM

the Alex fellow is NOT a BOL employee, he duped everyone in that thread, lol.

Either way, BOL is suspect.

5mike5 · 05-17-12 10:39 AM

BOL

Courtesywipe · 05-17-12 03:18 PM

I think the original poster of this IS Alex_Peterson.

Legions36 · 05-17-12 03:51 PM

Originally Posted by Courtesywipe

I think the original poster of this IS Alex_Peterson.

Yeah i was thinking the same. OP the time its took u to post that long page of text u could have just filed a complaint with SBR, and why would u wait for 2 months to come here.

fabulous · 05-17-12 04:59 PM

Hi Everybody. This is my second payout request with Betonline, and my second bad experience. The first time, after i had waited for a too long time, i had been told that MB option wasn't available at the moment ! (whereas i had made deposit with that option and it clearly appeared in the list of payout options). I had never heard such a thing, so i immediately posted a complaint on SBR, and as miracle, a few hours later MB option was available again and i received money very shortly after my complaint. But i didn't really trust Betonline anymore, and so i decided to withdraw then my remaining balance (4102 usd).
I made my payout request the 7th of may and one day later i received an email confirming me i should receive money very shortly :

"Your payout have been approved already, can take from 12-36 to get to you"

That was the 8th of may.
One week later, no money, so i sent email to have news about my payout and received that email the 15th so:

"I appologise for the delay on the payout and I will have my payout department review what is going on with the payout they will be answering back to you with infromation regarding your payout within the next 24 hours"

More than 2 days later, as i have no news from the payout department (contrarly to what i had been told !), i don't want to lose time sending them another email. I think i begin to understand the way it works with Betonline : as long as one doesn't decide to post complaint on famous forum, they don't do anything ! I'm sure they could stay months like this and not send me any email to inform if i didn't do anything. That's regrettable it seems one has to always post complaint to be paid, but since i have no other choice too get my money...
I would like one day to be explained how Betonline can be so high -rated whereas it's one of the slowest bookmaker i know to pay customers ??? I agree variety of bets, odds, important stakes...are to be considered to rate a book, but speed of transactions is one of the most important criterial too ! I saw in SBR list bookmakers rated D that paid me within 1 day ! SO why is Betonline so long ? I'm wondering if they simply haven't enough available money in their MB accounts and have to wait that some customers make deposits Via MB to pay others with that money ...! Would it be possible???
Well, i'll post my second complaint,and once i receive my remaining balance, byebye Betonline !

BetOnline · 05-17-12 05:44 PM

Hi emias 21

I will look into your case and reply back to you via email within the next 24 hours. I understand you have been told 24 hours in the past but I assure you I will reply with a clear answer within this timerame.

Thanks
Sarah

durito · 05-17-12 06:11 PM

I'm wondering if they simply haven't enough available money in their MB accounts and have to wait that some customers make deposits Via MB to pay others with that money ...! Would it be possible???

yes

fabulous · 05-17-12 06:36 PM

Originally Posted by durito

[yes]

Waouh that's scaring...4000 usd is money, but some bookmakers pay much more money within a shorter delay. Considering their "financial" situation, and their poor quality of transactions, how can they be rated B+ ??

poker6469 · 05-17-12 06:48 PM

and i told the lady noway,not with all the payout complants and she even said there was alot .

the_orangekat · 05-17-12 07:13 PM

Why continue to mess with a book if payouts are scary?

stevex · 05-17-12 07:38 PM

I don't get it either. It's not like there offering any good bonuses for even putting your money in there. I remember when they used to match any other books offer, no matter what it was. Now you can barely get 20%. I love how they put "Up to $900 free play," on there site. Uhhh yeh after you send them $4500

BET THE HOOK · 05-17-12 07:50 PM

Sarah I played with BOL a year or so ago when things were good. Alex C was the go to guy when we had problems. Are you taking his position? I see you have taken the BOL acct at SBR that he used back then. Back in the good ol days there were almost no BOL complaints and now it seems that every other complain here is BOL or Bovada. It also seems that every BOL complaint is about not being paid. As an outsider looking in it looks like it is a common practice now to delay and audit every winning poker account and try to say thet chip dumped. I am not a poker player and honestly dont use my sportsbook acct there anymore because service went from average to pretty bad. The book scares me quite honestly and I would never feel safe having over 500 there. It seems that if you win you are accused of cheating. I have played at every book around in my 18+ years of sports betting. Is the book ever gonna get it back together?

stevex · 05-17-12 08:05 PM

BetOnline are you going to reply to posters reporting slow pays?

prop · 05-17-12 09:35 PM

Originally Posted by the_orangekat

Why continue to mess with a book if payouts are scary?

...

Originally Posted by fabulous

But i didn't really trust Betonline anymore, and so i decided to withdraw then my remaining balance (4102 usd).

prop · 05-17-12 09:37 PM

Originally Posted by fabulous

I'm wondering if they simply haven't enough available money in their MB accounts and have to wait that some customers make deposits Via MB to pay others with that money ...! Would it be possible???

...

Originally Posted by durito

yes. i sended they 6-fig MB dis year, but they need mo'

fixed post

durito · 05-17-12 10:53 PM

Originally Posted by prop

...

fixed post

i've deposited 6 figures MB at BOL and wd 0 via MB in the last year.

prop · 05-17-12 11:07 PM

okay fixed again

fabulous · 05-18-12 01:58 AM

Originally Posted by prop

...

As you can see Orangekat, Prop perfectly answered to your question, coz he did read my post. I used Betonline as long as i hadn't experienced their awful payout delay, but now i don't trust them anymore i've decided to withdraw my remaining balance. A bookmaker that guarantees customers payouts via MB within 36 hours but isn't able to pay after almost 10 days, that doesn't interest me ! The only attractive thing that made me open an account with Betonline is their 900 usd free play, that's all, and the fact i read they were rated B or B+ made me feel secured, but i realised with my own experience that they don't deserve that rate at all...

marcojuiceman · 05-18-12 07:52 AM

vitalyo · 05-18-12 10:37 AM

Disgusting .
At this time I am kind of worried about Shari and Lou ! I hope they are OK .
Normally we would see at least one of them defending BOL . Not long ago Shari made post on how great BOL are , and all this minor issues are nothing in comparison of all the Great Perks BOL offer .
GL.

witt · 05-18-12 12:02 PM

I got a pay out mid 3 figures in 72 hrs how are u people not getting paid

SBR Lou · 05-18-12 12:08 PM

Emias21 is actually the player who received the chip-dumped funds when justwinthisone's account was hacked.

There is a fake passport on file with his/her account. The account was registered to a male, but the ID is female; and the player has hits in a fraud database shared by industry books. Fortunately, at least one player was able to get his money back in time from this scammer.

Justin7 · 05-18-12 01:25 PM

(!)

marcojuiceman · 05-18-12 01:37 PM

Originally Posted by SBR Lou

Emias21 is actually the player who received the chip-dumped funds when justwinthisone's account was hacked.

There is a fake passport on file with his/her account. The account was registered to a male, but the ID is female; .

Maybe it was a Transvestite

princecharles · 05-18-12 02:24 PM

Originally Posted by marcojuiceman

Maybe it was a Transvestite

I believe the proper Andrew Dice Clay pronunciation is Transtesticle.

fabulous · 05-18-12 03:47 PM

I'm pleased to hear that some customers sometimes manage to be paid shortly...Unfortunately i can't say the same...And when i see there so many complaints abouts betonline payouts, i think i'm not the only one in that situation and i would rather say you're an exception...

WileOut · 05-18-12 09:03 PM

I was paid very quickly

Laz · 05-18-12 10:21 PM

Originally Posted by the_orangekat

Why continue to mess with a book if payouts are scary?

5mike5 · 05-18-12 10:56 PM

soooooooooooo glad i dont have money in BOL and BOVADA

get to a real top-notch book guys where u get paid in hous and days , NOT months

Parlayking11 · 05-18-12 11:57 PM

Originally Posted by 5mike5

soooooooooooo glad i dont have money in BOL and BOVADA

get to a real top-notch book guys where u get paid in hous and days , NOT months

You are still a flaming homosexual and no one on here finds any value in your opinions... Go fukk yourself loser!!!!!!!!

5mike5 · 05-19-12 12:21 AM

you would think as much as u TRY and be funny and clever, at least 1 time it would work....yet its the same ol lame stuff

so embarrassing

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Betonline.ag is a FRAUD. Sarah please read

always a nightmare to be paid by Betonline !

i have account at this dump ,they try too get me to deposet