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  • goalie77
    SBR Rookie
    • 03-21-18
    • 40

    #806
    Originally posted by Brooks
    why cant betonline take my ip address and add it to the good list. im simply amazed i cant log in. just amazed
    there is a poster called betonline here, write him
    Comment
    • milwaukee mike
      BARRELED IN @ SBR!
      • 08-22-07
      • 26914

      #807
      Originally posted by goalie77
      who did u contact to escalate your payout?
      i just called sportsbetting.ag and the lady on the phone seemed surprised that it was approved monday but not paid yet

      then she came back and said they were experiencing delays, but she escalated it so i should get it within 24 hrs

      i'll be patient and not bug them any more... 5d was taking 4-5 days to pay btc a couple months ago, it happens
      Comment
      • littlekona
        SBR Hall of Famer
        • 11-19-15
        • 5242

        #808
        Originally posted by Brooks
        why cant betonline take my ip address and add it to the good list. im simply amazed i cant log in. just amazed
        Just use a VPN if thats whats needed....https://www.privateinternetaccess.co...s/whats-my-ip/ costs me 6.95 per month I pay via BTC and works great less if you pay per year
        Comment
        • goalie77
          SBR Rookie
          • 03-21-18
          • 40

          #809
          Originally posted by littlekona
          Just use a VPN if thats whats needed....https://www.privateinternetaccess.co...s/whats-my-ip/ costs me 6.95 per month I pay via BTC and works great less if you pay per year
          what if other users use the same vpn, then they all have the same ip

          you guys dont have to do all that, betonline should add your ips to their whitelist so you can access the site

          maybe the real problem is their tech guy, maybe they need a better more knowledgeable person there
          Comment
          • success27
            SBR Wise Guy
            • 11-21-13
            • 918

            #810
            Got an email from BetOnline stating that everything is good to go now.
            Comment
            • bjb7223
              SBR Posting Legend
              • 11-03-12
              • 10349

              #811
              Got logged in by the Live Application is not working.
              Comment
              • bjb7223
                SBR Posting Legend
                • 11-03-12
                • 10349

                #812
                Can anyone access the Live Interface? I get this message:

                "dgslivebetting.betonline.ag
                took too long to respond."
                Comment
                • milwaukee mike
                  BARRELED IN @ SBR!
                  • 08-22-07
                  • 26914

                  #813
                  Player Services Statement – Update March 21, 2018


                  Great news Mike!

                  We're happy to tell you know that we’re back… right in time for the Sweet 16.

                  Thanks for sticking with us through a frustrating couple of weeks. Our team worked hard and we’re confident the main network issues have been addressed. However, it is possible that you may experience a hiccup or two as we continue our work behind the scenes.

                  If you haven’t claimed it already, remember that your 200% Reload Bonus* code, 200GOTIME, remains active. If you don’t qualify for a bonus just yet don't worry, you have until Monday, April 2 to take up this great offer.

                  SportsBetting.ag has been a trusted Sports, Casino and Poker provider for many years and we remain committed to providing the best betting entertainment you can get online.

                  Thank you for being a valued player!

                  Sincerely,

                  The SportsBetting.ag Team
                  Comment
                  • AWS
                    SBR Hustler
                    • 10-30-14
                    • 74

                    #814
                    Originally posted by bubba
                    While short term hiccups withdrawal wise are annoying, it stands to make sense that very few books would be able to handle the increase in withdrawal requests that betonline must be seeing. This is more than likely all just a result of mind boggling incompetent IT team. Website is down for a month, withdrawal requests are up 50X what they normally handle and delays happen. Doesnt mean they are out of $. Doesnt mean they are flourishing. Just means they have handled this last month so mind bogglingly bad that I would have been shocked if withdrawal delays weren't included.
                    I totally agree with everything you are saying. But if that is the case then mention it on you damn website before people make a deposit/withdraw!
                    Also, they are not blaming themselves. But rather the "processors". They keep telling me that everything on their end is done.

                    They sent all the information to the "processors" and now you have to wait for the "processors" to "process 'it......

                    Even if every single person does make a withdraw at once it still shouldn't take this long. I could have received a wire in 3 days. This is a huge point of crypt-currencies. Send what you want, how much you want, and when you want! This just doesn't make sense on so many levels. So damn frustration!!!
                    Comment
                    • bjb7223
                      SBR Posting Legend
                      • 11-03-12
                      • 10349

                      #815
                      Originally posted by milwaukee mike
                      Player Services Statement – Update March 21, 2018


                      Great news Mike!

                      We're happy to tell you know that we’re back… right in time for the Sweet 16.

                      Thanks for sticking with us through a frustrating couple of weeks. Our team worked hard and we’re confident the main network issues have been addressed. However, it is possible that you may experience a hiccup or two as we continue our work behind the scenes.

                      If you haven’t claimed it already, remember that your 200% Reload Bonus* code, 200GOTIME, remains active. If you don’t qualify for a bonus just yet don't worry, you have until Monday, April 2 to take up this great offer.

                      SportsBetting.ag has been a trusted Sports, Casino and Poker provider for many years and we remain committed to providing the best betting entertainment you can get online.

                      Thank you for being a valued player!

                      Sincerely,

                      The SportsBetting.ag Team
                      Comment
                      • bubba
                        SBR MVP
                        • 09-29-05
                        • 2432

                        #816
                        Originally posted by milwaukee mike
                        Player Services Statement – Update March 21, 2018


                        Great news Mike!

                        We're happy to tell you know that we’re back… right in time for the Sweet 16.

                        Thanks for sticking with us through a frustrating couple of weeks. Our team worked hard and we’re confident the main network issues have been addressed. However, it is possible that you may experience a hiccup or two as we continue our work behind the scenes.

                        If you haven’t claimed it already, remember that your 200% Reload Bonus* code, 200GOTIME, remains active. If you don’t qualify for a bonus just yet don't worry, you have until Monday, April 2 to take up this great offer.

                        SportsBetting.ag has been a trusted Sports, Casino and Poker provider for many years and we remain committed to providing the best betting entertainment you can get online.

                        Thank you for being a valued player!

                        Sincerely,

                        The SportsBetting.ag Team
                        I got the same email from sportbetting. sportsbetting will work for me (where i have no money) but all 3 betonline sites are down for me and other people when i type it into the down for everyone or just me website. I will be really pissed if i get the email from betonline where i have had no access to my account all night. They are so penetrating tone deaf its unbelievable.

                        Is tablet.betonline.ag down?

                        It's not just you! tablet.betonline.ag looks down from here.
                        Comment
                        • milwaukee mike
                          BARRELED IN @ SBR!
                          • 08-22-07
                          • 26914

                          #817
                          Originally posted by bubba
                          I got the same email from sportbetting. sportsbetting will work for me (where i have no money) but all 3 betonline sites are down for me and other people when i type it into the down for everyone or just me website. I will be really pissed if i get the email from betonline where i have had no access to my account all night. They are so penetrating tone deaf its unbelievable.

                          Is tablet.betonline.ag down?

                          It's not just you! tablet.betonline.ag looks down from here.
                          yeah sportsbetting has been working (for the most part) on mobile for me through the whole ordeal

                          i can currently get into betonline too with no problems
                          Comment
                          • bjb7223
                            SBR Posting Legend
                            • 11-03-12
                            • 10349

                            #818
                            Originally posted by milwaukee mike
                            yeah sportsbetting has been working (for the most part) on mobile for me through the whole ordeal

                            i can currently get into betonline too with no problems
                            Mike is live betting working for you?
                            Comment
                            • jbayko
                              SBR Sharp
                              • 12-29-16
                              • 310

                              #819
                              BetOnline desktop site has not been working for me for weeks now...

                              ...until today. It's working great.
                              Comment
                              • milwaukee mike
                                BARRELED IN @ SBR!
                                • 08-22-07
                                • 26914

                                #820
                                Originally posted by bjb7223
                                Mike is live betting working for you?
                                yes on sportsbetting, don't have any funds at betonline but i just tried and it seems OK
                                Comment
                                • bjb7223
                                  SBR Posting Legend
                                  • 11-03-12
                                  • 10349

                                  #821
                                  Originally posted by milwaukee mike
                                  yes on sportsbetting, don't have any funds at betonline but i just tried and it seems OK
                                  I get this message

                                  dgslivebetting.sportsbetting.ag
                                  took too long to respond.
                                  Comment
                                  • bubba
                                    SBR MVP
                                    • 09-29-05
                                    • 2432

                                    #822
                                    Originally posted by milwaukee mike
                                    yes on sportsbetting, don't have any funds at betonline but i just tried and it seems OK
                                    All websites shut down tonight for me. worst night yet! customer service abysmal (as expected)
                                    Comment
                                    • bubba
                                      SBR MVP
                                      • 09-29-05
                                      • 2432

                                      #823
                                      502
                                      Bad Gateway

                                      Here are some suggestions:

                                      Comment
                                      • bubba
                                        SBR MVP
                                        • 09-29-05
                                        • 2432

                                        #824
                                        How can a sportsbook send the email below when they do not work????? And customer service (on sportsbetting since i cant get on betonline) acnowledged as much to me tonight. They are so goddam tone deaf. Fix the issues. enough with the false victory emails.

                                        I’m happy to tell you that we’re back… right in time for the Sweet 16.


                                        Thanks for sticking with us through a frustrating couple of weeks. Our team worked hard and we’re confident the main network issues have been addressed. However, it is possible that you may experience a hiccup or two as we continue our work behind the scenes.

                                        If you haven’t claimed it already, remember that your 200% Reload Bonus* code, GOTIME200, remains active. If you don’t qualify for a bonus just yet don't worry, you have until Monday, April 2to take up this great offer.

                                        BetOnline.ag has been a trusted Sports, Casino and Poker provider for many years and we remain committed to providing the best betting entertainment you can get online.

                                        Thank you for being a valued player!
                                        Comment
                                        • Eddy Munny
                                          SBR Posting Legend
                                          • 08-13-13
                                          • 15752

                                          #825
                                          ^^^ Well they're an A+ book so I don't believe you. You probably forgot your password or something. Psh.
                                          Comment
                                          • bjb7223
                                            SBR Posting Legend
                                            • 11-03-12
                                            • 10349

                                            #826
                                            Originally posted by bubba
                                            How can a sportsbook send the email below when they do not work????? And customer service (on sportsbetting since i cant get on betonline) acnowledged as much to me tonight. They are so goddam tone deaf. Fix the issues. enough with the false victory emails.

                                            I’m happy to tell you that we’re back… right in time for the Sweet 16.


                                            Thanks for sticking with us through a frustrating couple of weeks. Our team worked hard and we’re confident the main network issues have been addressed. However, it is possible that you may experience a hiccup or two as we continue our work behind the scenes.

                                            If you haven’t claimed it already, remember that your 200% Reload Bonus* code, GOTIME200, remains active. If you don’t qualify for a bonus just yet don't worry, you have until Monday, April 2to take up this great offer.

                                            BetOnline.ag has been a trusted Sports, Casino and Poker provider for many years and we remain committed to providing the best betting entertainment you can get online.

                                            Thank you for being a valued player!
                                            Signed S. Francis, Director of Player Services
                                            Comment
                                            • milwaukee mike
                                              BARRELED IN @ SBR!
                                              • 08-22-07
                                              • 26914

                                              #827
                                              good news for people waiting on bitcoin payouts, i just got paid so hopefully stuff is going out now


                                              Received Bitcoin

                                              Price per coin



                                              $9,030.00


                                              3/21/2018 8:43 PM


                                              PENDING


                                              Comment
                                              • skyscrapers
                                                SBR Hall of Famer
                                                • 05-02-11
                                                • 6161

                                                #828
                                                BOL desktop version doesn't work properly with Internet Explorer but it works fine on Chrome.


                                                Will be requesting a sizable withdrawal but the fees are so damn high for all methods. The highest fees of all sportsbooks. I don't use Bitcoin by the way.
                                                Last edited by skyscrapers; 03-22-18, 01:59 AM.
                                                Comment
                                                • Alfa1234
                                                  SBR MVP
                                                  • 12-19-15
                                                  • 2722

                                                  #829
                                                  Regular site is down, again, but tablet site working fine.
                                                  Comment
                                                  • cornmeal
                                                    SBR High Roller
                                                    • 05-15-17
                                                    • 220

                                                    #830
                                                    Was just able to log in thru desktop site(chrome as browser).
                                                    Comment
                                                    • milwaukee mike
                                                      BARRELED IN @ SBR!
                                                      • 08-22-07
                                                      • 26914

                                                      #831
                                                      Originally posted by skyscrapers
                                                      BOL desktop version doesn't work properly with Internet Explorer but it works fine on Chrome.


                                                      Will be requesting a sizable withdrawal but the fees are so damn high for all methods. The highest fees of all sportsbooks. I don't use Bitcoin by the way.
                                                      i disagree... if you request 9k of money orders on a friday (ask for the $50 discount) then the fees are only $30

                                                      nobody else will send you 9k of m/o for only $30 fee
                                                      Comment
                                                      • RonPaul2008
                                                        SBR Hall of Famer
                                                        • 06-08-07
                                                        • 6741

                                                        #832
                                                        Well the main site seems to be working pretty decently for a change. I can navigate to live betting as well as access the cashier and didn't have to try multiple times.
                                                        Comment
                                                        • washhead
                                                          SBR Sharp
                                                          • 02-08-18
                                                          • 444

                                                          #833
                                                          For the second time in a week, I woke up this morning to find my BOL account drained by a wager I did not make. Is this happening to anyone else? I have to think this is related to the other issues they've been experiencing, and account security is being compromised.

                                                          I'm on live chat with them trying to get it sorted out. I'm hoping they'll reverse the wager again, as they did with the first one. But either way, I can't go back to them. I was actually considering their 200% offer, but there's no way I can trust them again.
                                                          Comment
                                                          • bubba
                                                            SBR MVP
                                                            • 09-29-05
                                                            • 2432

                                                            #834
                                                            logged in but glitchy as hell. cant they have the wbesite working properly for a week before sending victory emails?
                                                            Comment
                                                            • Brooks
                                                              SBR Wise Guy
                                                              • 08-24-05
                                                              • 866

                                                              #835
                                                              i cant access live betting with the internet connection at my house but went to a breakfast place with wifi and it worked. its a different company so not sure what to do next.

                                                              whoever told me about the vpn. i really didnt want to go that route but finally succombed and now im under investigation by two different books and have to prove where i live again and all that bullshit
                                                              Comment
                                                              • mrpapageorgio
                                                                SBR MVP
                                                                • 09-07-17
                                                                • 2974

                                                                #836
                                                                Originally posted by washhead
                                                                For the second time in a week, I woke up this morning to find my BOL account drained by a wager I did not make. Is this happening to anyone else? I have to think this is related to the other issues they've been experiencing, and account security is being compromised.

                                                                I'm on live chat with them trying to get it sorted out. I'm hoping they'll reverse the wager again, as they did with the first one. But either way, I can't go back to them. I was actually considering their 200% offer, but there's no way I can trust them again.
                                                                Did you change your password after the first time?
                                                                Comment
                                                                • fedex11204
                                                                  SBR Sharp
                                                                  • 08-14-05
                                                                  • 366

                                                                  #837
                                                                  Originally posted by Brooks
                                                                  i cant access live betting with the internet connection at my house but went to a breakfast place with wifi and it worked. its a different company so not sure what to do next.

                                                                  whoever told me about the vpn. i really didnt want to go that route but finally succombed and now im under investigation by two different books and have to prove where i live again and all that bullshit
                                                                  That is BS on the books part ...what is the name of the books if I may ask
                                                                  Comment
                                                                  • Brooks
                                                                    SBR Wise Guy
                                                                    • 08-24-05
                                                                    • 866

                                                                    #838
                                                                    one of the books is bet365
                                                                    Comment
                                                                    • Optional
                                                                      Administrator
                                                                      • 06-10-10
                                                                      • 60829

                                                                      #839
                                                                      Originally posted by washhead
                                                                      For the second time in a week, I woke up this morning to find my BOL account drained by a wager I did not make. Is this happening to anyone else? I have to think this is related to the other issues they've been experiencing, and account security is being compromised.

                                                                      I'm on live chat with them trying to get it sorted out. I'm hoping they'll reverse the wager again, as they did with the first one. But either way, I can't go back to them. I was actually considering their 200% offer, but there's no way I can trust them again.
                                                                      If this was happening to players in general SBR would be blowing up about it.

                                                                      It sounds very very strange, and maybe it is some sort of glitch if they are reversing it for you without argument each time. But I think it must be just your account for some reason. I'd move on too after it happening twice but if you have any issues getting it reversed or your money out shoot in an SBR complaint form.
                                                                      .
                                                                      Comment
                                                                      • washhead
                                                                        SBR Sharp
                                                                        • 02-08-18
                                                                        • 444

                                                                        #840
                                                                        Password has been changed, yes. They reversed the wager the first time it happened without question, although the live chat agent told me it was a one-time exception to their policy. Live chat today told me account managers were going to need to investigate the matter and get back to me by email. I'm not optimistic. Luckily it wasn't that much, I managed to get the rest of my money out earlier in the week. But clearly they're still having some problems.

                                                                        I figured if it was wide spread someone else would have mentioned it by now, just wanted to check to make sure.
                                                                        Comment
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