Canbet Sportsbook payout issues update - Canbet Director comments..

**fidelio** · 02-15-14, 12:59 PM

Originally posted by mojobullfrog

Just so everyone who has joined this thread recently is up to date with what the UK Gambling Commission's position was on 31st December, here is their public statement once again:

How are you responding to complaints about Canbet?

31 December, 2013

The Gambling Commission understands that Canbet has suspended its operating activity with regard to taking bets and new deposits from 31 December 2013. We have written to the operator expressing our considerable concern and explaining that we are actively considering the commencement of a review of Canbet’s operating licence.

We have asked Canbet for reassurances that they will:

not accept any bets or new deposits for the foreseeable future

continue to pay out those customers who have outstanding balances

provide a progress report by 6 January 2014, to include details of the amounts still outstanding to existing customers, the number of customers affected and the timescale within which they will be paid.

We have also requested a further report from Canbet’s auditors to confirm that the company has the finances in place to meet its existing obligations.

Suffice to say, we have not been told by the GC if a progress report was indeed received by 6th January. This is almost 6 weeks ago! If any of you are in contact with media outlets and journalists, please stress this point to them.

I rang the GC the day after the deadline expired. All they did was amend the statement to say they were in regular contact with Canbet.

**eddie701** · 02-15-14, 01:40 PM

If members have not all ready done so, please sent off your story to all these national UK papers.

news.desk@express.co.uk

dtnews@telegraph.co.uk

newseditor@indeoendent.co.uk

consumer.champions@guardian.com

newsdesk@sunday-times.co.uk

news@dailystar.co.uk

mirrornews@mirror.co.uk

reader@observer.co.uk

http://www.mirror.co.uk/

http://www.dailystar.co.uk/

**gmatos** · 02-15-14, 01:46 PM

Originally posted by simply

I already did almost everything that I can, but it seems that on this thread there are only small number of people which try something. Many of newcomers just read this thread a couple of months, doing nothing at that time. Now after Shari made list , and pulled things up, many of them said that "registered here ONLY to add their name on the list", and again to do nothing more . Great job, just expecting that couple of people here do all, and they can't even to compose some mail with their story and send to British and AUS newspaper, although many of them are native English speakers(I am not, but did that). So if all you people want your money, do something, instead just reading this thread.

Keep in mind most of us are not from UK or Australia, which means the most we can do is to flood the responsibles with e-mails, which won't really be of great help, as they just ignore us.

The fact we don't post doesn't mean we're not doing anything, I've also sent e-mails to those newspaper and I'm sure many here did the same, just because we didn't come here to say what we did, doesn't mean we're just waiting for the others do the stuff.

I live overseas, in Brazil, quite far away from most of you, but I really wish I lived in Australia, so I could really help you guys out, like Shari is doing and we appreciate a lot.

We're all together here against Canbet, let's not make small discussions between us, we must focus on the real problem.

**eddie701** · 02-15-14, 02:49 PM

Here is something I have found from the, Department of Culture, Media and Sport.gov.ok
If canbet are up to date on their tax, than more than likely this department wont
go after them. But on the site it says,
If they find an offence may have been committed, they’ll send a report to the appropriate authority, who will decide whether to carry out a criminal investigation.

I think they will definitely have a look at Canbet but again we will all have to send our complaints here.

fraud@companieshouse.gov.uk

Keep the head up members and we will eventually get these criminals.

**CJUK** · 02-15-14, 02:56 PM

Hi all. I'm another in the same boat.

Canbet ID: 1154638
Withdrawal of £630 requested Oct 27th and email confirming my request had been approved received Oct 28th but nothing since.

Many thanks to everyone on here who is making such an effort to find ways of recovering our funds.

**simply** · 02-15-14, 02:57 PM

Originally posted by gmatos

Keep in mind most of us are not from UK or Australia, which means the most we can do is to flood the responsibles with e-mails, which won't really be of great help, as they just ignore us.

The fact we don't post doesn't mean we're not doing anything, I've also sent e-mails to those newspaper and I'm sure many here did the same, just because we didn't come here to say what we did, doesn't mean we're just waiting for the others do the stuff.

I live overseas, in Brazil, quite far away from most of you, but I really wish I lived in Australia, so I could really help you guys out, like Shari is doing and we appreciate a lot.

We're all together here against Canbet, let's not make small discussions between us, we must focus on the real problem.

Ok, I just said most of us, not all of us. And you are right, they will probably ignore us, but if they receive for example 30+ mails regarding one case, maybe they will become interested in story. I didn't have bad intentions, just little to animate people for action.

**mart sinc** · 02-15-14, 04:30 PM

Most people in the uk are doing there best to help, we are all owed money and want these tossers brought to justice, I have contacted many links be it papers, government links I just hope somebody listens to our cause, keep the faith

**Namechanger** · 02-15-14, 04:42 PM

Has anybody got a template letter to send off to the newspapers?

If I am going to send off emails to all those newspapers, then I may as well do it properly and not mess it up with some crappy email.

**the unheardof** · 02-15-14, 06:24 PM

Even if you're not a UK player you should still get in touch with the UK media. It would appear that the Gambling Commission has failed to protect Canbet players worldwide. Not just the British ones and should be exposed for what they are. I think once this is over the Gambling Commission as you know it will have been completely remodelled or disbanded completely.

**martinims** · 02-16-14, 02:30 AM

Hi guys you can add 560 GBP to your list, I requested my withdrawal on the 14th of October, I have been emailing them numerous times since than. They have stopped replying to my emails mid December. As for Delta Corp Limited, they have been ignoring all my emails so far.

ACCOUNT NUMBER:1159741
ACCOUNT BALANCE: £560
COUNTRY: UK
FULL WITHDRAWAL REQUEST:14-10-2013.

**martinims** · 02-16-14, 03:13 AM

Originally posted by Krashman

Nope. Didn't get it.

I'm in Canada, and probably one of the last to request a cashout.

Only being sent to select few for some reason?

I found mine in SPAM folder, might be a silly question but did you check yours?

**hu-man** · 02-16-14, 03:57 AM

ACCOUNT NUMBER:1013335
ACCOUNT BALANCE: 1130.45 usd
COUNTRY:Russia
FULL WITHDRAWAL REQUEST:21-10-2013.

**pawpl** · 02-16-14, 06:29 AM

Hi, please add me to the list
account number: 1161911
account balance : 1792.60 EUR
country : Poland
full withdrawal request: november 2013

**rogerh** · 02-16-14, 07:38 AM

If you've had a FOI refusal it's worth asking for a review then appealing to Information Commissioner as it's unlikely they can withhold everything. The whatdotheyknow website may be useful.

Those in the UK can email their MP via the writetothem web site.

**onemoregoal** · 02-16-14, 07:49 AM

try the metro newspaper, they will probably take it.

News | Metro UK

http://metro.co.uk/news/

News: Latest breaking news, top stories and updates | Metro UK

**eddie701** · 02-16-14, 10:05 AM

Heres a template to send off to fraud@companieshouse.gov.uk
I think this basically covers it. If anyone can format it any better or add anything please do.

 Dear Sir/Madam
I would like to report a crime of fraudulent activity by a UK licenced called Canbet.
Canbet sports bookies UK Ltd.
Building 3 Chiswick, High Road
London
W45YA

From early Oct 2013, Canbet claimed that there was a problem with their IT banking software.
That they could not get the money back to their customers. Yet they could take in deposits
By 28 different ways. Canbet claimed that they were working around the clock, manually processing withdrawals, yet very little people were getting paid. Some times as little as 2 people a week were paid.
We believe that this is a lie as Canbet excuses changed over time and to many broken promises
about payments. During this time Canbet were actively sending out emails to the public inviting them to join, with up to a 100% deposit bonus. Pyramid scheme comes to mind.

A lot of Canbet customers complained to The Gambling Commission during this time.
And a lot of customers are angry with the Gambling Commission for letting Canbet trade for
3 months without paying their customers.
The Gambling Commission response was that they could do nothing unless we received confirmation that we were not going to get paid.
On the 31/12/13 Canbet stopped trading. Customers received emails off canbet telling us that to contact another company in India with our complaints.
On the 1/1/14 the Canbet directors set up other businesses in Austrailia.
Here is one http://www.igasgroup.com/iasiaracingcomingsoon.html
On the 6/1/14 TGC received an audit for Canbet saying that they could cover their liabilities.
We believe the Canbet directors, Mr Peter Lord and Graham White acted fraudulently
During their time as Directors of Canbet. Around £750,000 or more of customers money has not been repaid.
All County Court judgements have been ignored by Canbet.
A lot more information can be found on www.sbrforum.com

Kind regards Your name
<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w

oNotPromoteQF/> <w:LidThemeOther>EN-IE</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w

ontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w

ontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]-->

**paybk99** · 02-16-14, 10:41 AM

The Sun Newspaper would like to hear your story. Email your story to: talkback@the-sun.co.uk

**bbets365** · 02-16-14, 11:23 AM

Hello, Please add me to the list - $2413.

**fidelio** · 02-16-14, 12:00 PM

Sunday Times here in the UK today featured an article about the delays in waiting for payment from Canbet.

**paybk99** · 02-16-14, 12:22 PM

People going to visit UK's MP should carry the newspaper article with them

**Veggie19** · 02-16-14, 01:51 PM

Thanks to all on this thread, in particular shari91. You have my full support!
I am sending what emails I can, but at times its like hitting your head against a brick wall.
Hopefully one day we will see our money - lets remain positive in the meantime, and keep applying pressure where we can.
Please add me to the list:
ACCOUNT NUMBER: 1157711
ACCOUNT BALANCE: £2886.01p
COUNTRY: UK
FULL WITHDRAWAL REQUEST: 22nd October 2013.

A personal observation - What a joke the Gambling Commission complaints procedure is! Where is the independent appeal process in all of this?

**Namechanger** · 02-16-14, 01:54 PM

Originally posted by fidelio

Sunday Times here in the UK today featured an article about the delays in waiting for payment from Canbet.

Have you got a link to this please?

**simply** · 02-16-14, 01:58 PM

Originally posted by fidelio

Sunday Times here in the UK today featured an article about the delays in waiting for payment from Canbet.

Any link for that?

**fidelio** · 02-16-14, 02:06 PM

Hope this works;

Attached Files

**Krashman** · 02-16-14, 02:10 PM

Originally posted by martinims

I found mine in SPAM folder, might be a silly question but did you check yours?

Of course.

Never received it.

**mart sinc** · 02-16-14, 02:22 PM

Is this about thieving bastard?

**barba** · 02-16-14, 03:58 PM

Add me too:

Status	PENDING
Sports	€ 1,025.58 EUR
MBookers	€ 1,025.58 EUR

Date:

31-Dec-2013

**ms1988** · 02-16-14, 04:30 PM

Hi, I'm a journalist in Australia. I've been alerted to potential fraud at Canbet. Anybody in Australia want to PM me with their details? Would be keen to chat to someone to learn more.

**mojobullfrog** · 02-16-14, 04:52 PM

Originally posted by ms1988

Hi, I'm a journalist in Australia. I've been alerted to potential fraud at Canbet. Anybody in Australia want to PM me with their details? Would be keen to chat to someone to learn more.

Check your inbox MS.

**King_Suckerman** · 02-16-14, 05:18 PM

Originally posted by fidelio

Sunday Times here in the UK today featured an article about the delays in waiting for payment from Canbet.

I think the link is http://www.thesundaytimes.co.uk/sto/...cle1375583.ece but you need to subscribe to read full content.

**mojobullfrog** · 02-16-14, 06:29 PM

Guys, hang tight. Hopefully Shari will have some feedback later today from any conversations with the auditors - Price Waterhouse Coopers, as well as with ASIC - Australia's corporate regulator.

**Optional** · 02-16-14, 06:44 PM

Originally posted by ms1988

Hi, I'm a journalist in Australia. I've been alerted to potential fraud at Canbet. Anybody in Australia want to PM me with their details? Would be keen to chat to someone to learn more.

Originally posted by mojobullfrog

Check your inbox MS.

Be careful. I suggest asking what journalist from where, and confirm it by calling the organisation and asking for them before taking that post at face value.

**mojobullfrog** · 02-16-14, 06:53 PM

Originally posted by Optional

Be careful. I suggest asking what journalist from where, and confirm it by calling the organisation and asking for them before taking that post at face value.

Already done so Optional. I certainly won't be talking to anyone who randomly posts in here claiming to be a journo until I know their bona fides. But thanks for the heads up.

**tedaldo** · 02-16-14, 07:10 PM

Hi,

Add me to the list.

1,380.28 GBP in my account. Account number 1154799. Emails unanswered. Grateful for any help in getting this money, as it looks like these crooks are planning to steal it all.

**mojobullfrog** · 02-16-14, 08:19 PM

Here's a follow up by David on the Gambling Commission's decision to decline his FOI request. An internal review has been requested.

Correspondence between the GC and Canbet - a Freedom of Information request to Gambling Commission

https://www.whatdotheyknow.com/request/correspondence_between_the_gc_an#outgoing-334075

As per your website http://www.gamblingcommission.gov.uk/gh-contact_us/complaints/canbet_response.aspx the Gambling Commission is meant to have received a progress report from Canbet, and is 'actively engaging' with them to provide a resolution of owed money to gamblers. However, despite numerous Twitter requests, there has been absolutely no correspondence with the public. I wish to make a Freedom of Information request for the following documents: 1)The 'progress report' that was meant to be delivered by 6 Jan by Canbet 2) Correspondence between the Gambling Commission and Canbet. Previous emails from the GC assured that 'it had received assurances from Canbet's auditors that the company has sufficient assets to cover its gambling liabilities' - I want to see evidence of these assurances. 3) The correspondence from Canbet to the GC - in particular with reference to the Canbet website, which states 'Canbet has informed the UK Gambling Commission and we have assured them that ALL customer payments will continue to be paid as previously notified.' I am sorry to take these steps but both Canbet and the GC seem allergic to answering any of these questions and the release of any extra, latest information would be beneficial to those processing legal claims. Yours faithfully, David Smith