Canbet Sportsbook payout issues update - Canbet Director comments..

[koulkos]

I have registered today an SBR account only to add my name at the list of those punters Canbet owes money.I am a holder of significant account balance,so the matter is very important to me. I want to thank all the guys for their collective effort against Canbet and especially Shari. Here are my details, please add me at the list:
ACCOUNT NUMBER:1140993
ACCOUNT BALANCE:5056.95 EURO
COUNTRY:GREECE
FULL WITHDRAWAL REQUEST:02-01-2014.
I havent apply for 60£ Court fee because i dont know how to do it. Please inform me if this is necessary.
Again many thanks to all of you guys and i wish the best outcome for all regarding this case.

[fawcett64_2]

Just been pointed in direction of this thread and have signed up to post. Please add me to the list of those owed - £375.50 since end of October. Grateful for all the efforts made so far.

[ryanstevo86]

I've been watching this thread for a couple months but only just registered to add my name to the list of pending payouts.

£1549
Account number 1163539
Requested 5th December

No pending bonus's, just winnings from NHL and Europa league

[samuelson]

I see you keep mentioning the last time Canbet sent offers out. Well On the 20/12 they sent me Newsletter email with the following..

Place a Head to Head bet on The Ashes 4th Test match;

If a player on your team scores a century but that team lose the match, Canbet will refund your losing bet up to £100/€100/$100*

[Krashman]

If a player on your team scores a century but that team lose the match, Canbet will refund your losing bet up to £100/€100/$100*

I have 'cash back special' offers from Canbet as well, up to December 24, 2013.

But I think we were mostly concerned with the 100% deposit bonuses.

[janetf8]

These 100% bonuses that were "randomly" sent out ? Well I missed mine while I was away on holiday so emailed them to see if I was still eligible and mine was added manually. WAFOLS they are talking..

[mxx123]

..same here.. watching this thread for a couple months but only just registered to add my name to the list of pending payouts.

please add me to the list
account 1163078
owed 1017 AUD from end Nov 2013

thanks

[gmatos]

Hello, please add me to that list too.
They owe me $421.88 USD, been waiting since december.
Thanks

[Aron genardini]

same..

please add me to the list
account 1162818
owed 1817 AUD
early Nov


thanks

[eddie701]

Hi Alex
I started my small claim on the 30/12/13. Went through the whole process, bailiffs and everything. Canbet never replied once to the courts. Nothing there for the bailiffs. Payed something like £280. I have a feeling your better off saving your money as the Canbet directors will eventually be in the dock anyway. Any one with any more advice to Alex, please do.

[mojobullfrog]

Some bad news. The GC have refused my FOI request:

Explanation of exemption applied – section 31
Section 31(1)(g) of the Freedom of Information Act 2000 (FOIA) (‘Law enforcement’) provides that information held by a public authority is exempt if its disclosure would or would be likely to prejudice the exercise of a public authority of its functions including “the purpose of ascertaining whether circumstances which would justify regulatory action in pursuance of any enactment exist or may arise” (s.31(2)(c)).
Section 31 is a qualified exemption so we are required to consider whether maintaining the exemption is in the public interest.
In favour of disclosure
There is a legitimate public interest in promoting the accountability and transparency of public authorities. There is also an interest in highlighting instances of non-compliance within the industry in order to promote compliance from other operators.
A large number of people have been affected by the failure of Canbet to pay its customers.
There is also an interest in the public understanding how the Commission investigates matters of non-compliance and that if there are any failings in this process that these are exposed.
In favour of maintaining the exemption
The Commission has provided updates regarding this case via the Commission website.
The information requested is in relation to a very specific case so disclosure would not be of general public interest. It is of interest to those directly affected by the current situation.
Disclosure is likely to prejudice the Commission’s ability to investigate such matters in the future if the bodies it regulates feel they cannot be candid with it regarding its regulatory investigations. This is not in the public interest as it would have a negative impact upon our ability to carry out our statutory functions.
The case is still currently ongoing and disclosure would prejudice the Commission’s ability to engage with the operator.
Weighing the balance
Having considered the balance of the public interest, the Commission is of the view that disclosing this level of detail would be likely to negatively impact on the openness the Commission expects from operators. The balance of the public interest lies in operators being encouraged to make timely and frank submissions to the Commission when incidents occur to allow the Commission to take appropriate steps in a timely manner.

So can the UK Gambling Commission please define what they mean by "in a timely manner"? Contrary to what they have publicly stated, the Commission was made aware of Canbet's behaviour back in October. In the 6 weeks since Canbet has stopped trading, the Commission's updates have not only been infrequent, but have contained very little substance. As such, their refusal to release correspondence between their body and Canbet should come as no surprise. It makes you wonder just how unruly a company needs to act before this UK government-funded body starts representing the people it was set up to protect - ie. the punters.

Let's hope ASIC has more success in obtaining all Freedom of Information requests. It will make for very interesting reading.

[simply]

Maybe GC have something important to hide, who knows...

[mojobullfrog]

Maybe GC have something important to hide, who knows...

I would have thought finding out what was said by who, would indeed be "in the public interest". But UK Gambling Commission obviously beg to differ.

[dirtdog52658]

I would have thought finding out what was said by who, would indeed be "in the public interest". But UK Gambling Commission obviously beg to differ.

They know heat is on them as well for not overseeing Canbet properly. I didn't think they would release information that probably incriminates them further. ASIC is going to have to make the request or another law enforcement agency.

[the unheardof]

FOI request turned down same as everyone else. In other words what the GC are saying is that they can't release this information as the investigation is "ongoing" My reply to them was something like this:

I note your reply.


Let me remind you that it is US the players at Canbet and not you the Commission who are owed money. I find your stance on this totally unacceptable and your so called updates on your website have been nothing short of pathetic. I shall shortly be raising concerns with my local Member Of Parliament over this matter as it is high time that the Gambling Commission's role as an organisation must now surely and correctly come under serious scrutiny. In addition to this I will be raising these concerns with several UK media sources. The truth is slowly beginning to unravel on this whole Canbet fiasco and it would appear that you the Gambling Commission and the Canbet directors have some very troubled times ahead of you indeed. (And rightly so. You both have a lot to answer for.) Skeletons don't like living in closets and the collective will of the people and the internet will ensure that the truth will prevail.


Yours In Disgust

[remas77]

please add me to the list

account number: 1147526
account balance : 481.84 EURO
country : Poland
full withdrawal request: 15-02-2014.

[karli87]

Hello, please add me to the list.
My Account:1160162
credit: 2200€
Country: Austria
Claimed no bonus
full withdrawal request. November 2013
Thanks for the effort

[goonerash]

Hi. Please add me to the list
canbet acc no 1112511
balance GBP 1139.0
requested withdrawl mid october.

Thanks for all the work.

[WBAGE1985]

Please can you add me. Account Number 1163350. Owed £2330.35. Withdrawal request made start of November. Thanks for all your work

[simply]

Another articles

http://www.online-casinos.com/news/12679-ukonline-bookie-canbet-feezes-300m-australia

http://www.poker-magazin.at/sportwettenanbieter-canbet-kann-spieler-nicht-ausbezahlen-74257/

http://news.rouletters.com/canbet-sportsbooks-fall-near-complete-insolvency-looms-0001985.html

[paybk99]

hi guys what is the next course of action

[DoctorGonzo]

Another one for the growing list...

Account Number: 1023257
Amount Owed: £1,535.00
Requested: 9 Nov 2013
Country: UK

I've also signed the e-petition.

Even if we don't see any of money back, I hope these guys are at least held accountable.

[samuelson]

The list is growing so fast it's scary. Lock these guys up already.

[paybk99]

guys from UK should and must sign for e-petition and also write to all the news agencies mention on the earlier post. don't be lazy guys.
please keep up the pressure.

[Jack JJ]

Hi Guys

Huge thanks to Shari and everyone else, amazing efforts and endeavours. Thank you.

I'm from the UK. Account 1157799 and owed £1,301 since 01 November 2013.

Will sign the petition and write to papers as well. We need to raise as much attention on this as we can.

[paybk99]

It was suggested that customers looking for their money to be returned may have to wait a long time. Ben Ashworth, who is owed about $2000 has begun legal action in the United Kingdom to retrieve his money after waiting almost three months, saying the promises have come to nothing so far. "I’m worried that ... there will be other victims in the future,"

Is this guy Ben Ashworth in this thread. very good work done by him. we all shoud join him

[TG222]

Withdrawal £332.50 in October 2013 still pending. If I ever get a hold of Peter Lord.. lets just say there won't be much of him left.

[shari91]

PEOPLE OWED IN THIS THREAD

Please help to spread the word at other forums. "Unsure" next to your name or if the amount is bolded means I know you're owed but you havent said exactly how much so please let me know. If you can't post for some reason or wish to discuss something privately, please write sbr.shari@gmail.com


1. Yuretz: 4850 EUR

2. LN95994: 1400 EUR

3. diter: 195 EUR

4. atasway: over $5000

5. saltare33: 2900 EUR

6. stolarzz: 1000 GBP

7. Lodo: 730.81 ?

8. intergagne: 1425-1500 EUR

9. bancoricardo: 4,330 EUR

10. brockerly11: 2,711 GBP

11. the unheardof: 1,294 GBP

12. Sensible1: 1838.97 GBP

13. endtoend: 970.75 GBP

14. BIGB21: unsure

15. kholoshian: 532.04 GBP

16. Zdenaaa: $450 USD

17. tristan727: 6000 GBP

18. fidelio: similar to ^^^

19. dirtdog52658: $1924 CAD

20. Tommyarmouriii: 4,878 GBP

21: Maziolena: 10,686 EUR

22. MiloRambaldi: $3,004 CAD

23. MichelleV: $9560.25

24. charbish: unsure

removed

26. Julian495: unsure

27: mhodge24: 127 GBP

28. mart sinc: 2.5k

29: beachlover5: 2,600 GBP

30. FENDER1: unsure

31. Fred87: 650 EUR

32. smiffywhu: 4.3k

33. wpet99: 4,783 GBP

34. Krashman: $1545.30 USD

35. Joker10: 3100 EUR

36. Patryk: 4,897 EUR

37. hlorenz81: 2,245.80 EUR

38. delneri: $4,689 USD

39. Rikki: 560.06 GBP

40. benashey79: 1026 GBP

41. vladimir0v: unsure

42. Aitch: 3k

43. TG104: unsure

44. rogerh: 291 GBP

45. fraud-canbet: 4,000 GBP

46. GuybrushT: 12,000 EUR

47. RyDLloyd: 3,254.77 GBP

48. CunningStutns: 5,060 GBP

49. simply: 10,400 EUR

50. tomallen123: 570 GBP

51. panki: 5,000 GBP

52. oxo: 725.99 GBP

53. janetf8: 5,033.40 GBP

54. AS19: 6,500 GBP

55. lockstock777: 1,651 GBP

56. qinling: 443.42 EUR

57. VIRTUAL DAVE: 4,500 GBP

58. Pleased to Michu: 1,023.50 GBP

59. pitrs: 2,730 GBP

60. WesternWolf: 6,300 GBP

61. Namechanger: 1,385 GBP

62. aroberts77: 1,327.50 GBP

63. Peniosz: 6,100 GBP

64. Jor-El: 600 GBP

65. TARUN: 3,692 EUR

66. karli87: 2,200 EUR

67. smallplayer: 3,508 GBP

68. King_Suckerman: 2,460 GBP

69. SpiderBoy: $1380.93

70. rolandd86: $2,757.49 USD

71. Removed

72. barcir: 405.38 EUR

73. paybk99: $5,000

74. superhands27: 3,400 GBP

75. hatke: 1,810 EUR

76. nelon: 4,900 EUR

77. etelna: 4,638 EUR

78. jenjoh: 465.09 EUR

79. icestorm: 285 GBP

80. pareto12: 2211.15 GBP

81. marinemonk: 1,140 GBP

82. Halifax: $4,960

83. kensei12: unsure

84: lolly22: 1424 GBP

85. amali83: 477.96 EUR

86. ghipuca: $280.16 USD

87. Vilmer: 558 GBP

88. whuscott: 322.50 GBP

89. NaidenMB: 2,212.39 EUR

90. NaidenMB's friend Roya: 1,346.52 EUR

91. callirye: 1,137 GBP

92. coronalime: 400 GBP

93. stoffnilsson: 499.46 GBP

94. samuelson: 10,000 GBP

95. DenverLewis: 1,500 GBP

96. bigmiky: 700 GBP

97. Roaldos: 960 EUR

98. avee: 1,800 GBP

99. wailoktam: $7,368.67 USD

100. lolo72: 1,228.85 EUR

101. Greekvik: $558 USD

102. cabbo: 729 GBP

103. sampou: 3,676.90 EUR

104: edsisto: 797.18 GBP

105. leeboo: 540 GBP

106. duncanbruce93: 1,867.75 GBP

107. marsima: $750 USD

108: Hendrik: 1,436.26 EUR

109. poncco: 500 EUR

110. Tomislav K: 5,455.10 EUR

111. Kackey: 2,007.36 GBP

112. BETTIX: 560

113. CM1979: 1,607.60 EUR

114. matcyklop: 3,907.83 EUR

115. skunkbentley: 877.44 GBP

116. Philbrix: 1,773 GBP

117. linkatine: 1,298 GBP

118. Arinosa: $2020.19 AUD

119. juhka: 3,377.69 EUR

120. LEONIDAS79: 1,505 EUR

121. grimoopnorth: 3,269 GBP

122. prema09: 748 EUR

123. MLZ3211: 2523 GBP

124. snoooze: 221.33 GBP

125. mewerik07: 1,545 EUR

126. mramor: 1,060 EUR

127. JayZ: 132.61 GBP

128. mistaya: 1,096.50 GBP

129. egypt1312: 8,100 EUR

130. Shiva: 3,738.49 GBP

131. StickyIcky: 2,500 GBP

132. victoria: 3,000 EUR

133. andrei: 2,694 EUR

134. dnl: 900 EUR

135. TomB121: 1,600 GBP

136. bojidardimov: 2,655 EUR

137. Kulfono: $3,502.08

138. G - 5,000 EUR

139. ggplayer333: 2,800 GBP

140. James: 2,302 GBP

141. alexcarroll: 3,820 GBP

142. nicwelsh: 3,160.56 GBP

143. RoepStoep: 2,700 EUR

144. adam7dalby: 716 GBP

145. chriswood: 780 GBP

146. eeewqaewa: 2,872.70 EUR

147. lelicek: 344 EUR

148. atasway: $5,896.03 AUD

149. diondublin: 559.35 GBP

150. Kaiaiaia: 1,266.88 EUR

151. Lodo: 730.81 EUR

152. Ogurr: 462.23 EUR

153. janbanan: $1,424

154. ahibbo12: 760 GBP

155. kmy1: 3,538.98 GBP

156. countdacash: 4,934 GBP

157. Latexi77: 5,425 EUR

158. mate: 3,381.56 EUR

159. jlin: 939.90 GBP

160. Ascot_Ed: 2,657 GBP

161. sukre111: 1,609.23 EUR

162. Claret1985: 3,688.50 GBP

163. juxtapose: 2,836.65 GBP

164. chrisc156: 1393.50 GBP

165. vlindqvi75: 1,143.94 EUR

166. dwc777: 1,160.60 GBP

167. samika: 2,120 EUR

168. eddie701: 2,700 EUR

169. Jusben: 1,812.75 GBP

170. apower: 1,300 GBP

171. VOLIAS1979: 434 EUR

172. intergagne: 1,525 EUR

173. AceRothsteinCL: 807 GBP

174. Mauro77: 1,616 EUR

175. scoundrels: 4,895 GBP

176. gianted: 1,527 EUR

177. szipszil: 1,123 EUR

178. zochris: 1,600 EUR

179. zochris' friend: 2,900 EUR

180. jone: 6,472.18 EUR

181. Sliphod: 1,172.25 GBP

182. mermers: 2,185 GBP

183. fcbarca42: 9,724.84 EUR

184. vaidqs: 786.79 EUR

185. lcasey: 3,280 GBP

186. alexwooty: 2,078.53 GBP

187. emjayee100: 2,231 GBP

188. Ahab: 637.50 GBP

189. davidk8445: 886 GBP

190. canbet2014: 2,627.01 GBP

191. Vanja: 1,810 EUR

192. antt: 5,200 EUR

193. mikey47: 1,094.75

194. kayjameslee: 911.79 GBP

195. koulkos: 5,056.95 EUR

196. fawcett64_2: 375.50 GBP

197. ryanstevo86: 1,549 GBP

198. mxx123: $1,017 AUD

199. gmatos: $421.88 USD

200. Aron genardini: $1,817 AUD

201. remas77: 481.84 EUR

202. goonerash: 1,139 GBP

203. WBAGE1985: 2,330.85 GBP

204. DoctorGonzo: 1,535.00 GBP

205. Jack JJ: 1,301 GBP

[shari91]

Total amount now owing: 431,317 GBP or $799,300 AUD

[mojobullfrog]

Here's a bit more context about how the Gambling Commission have been dealing with this issue "in a timely manner". Refer to the date of each tweet. (Thanks to Richard for allowing me to show his original tweet.)



Plenty more screenshots to come.... oh and if you're in the UK, make sure you sign this petition to bring them to account. So far there's 107 signatories and 500 is the magic number. So please inform your friends who may only be occasional punters with other books, but who care about a fair and just industry.

http://epetitions.direct.gov.uk/petitions/60846

[dirtdog52658]

Gotta love how the GC has time to have an active twitter account but can't keep up on the finances of a book they license.

Guys I'm sure we are still low balling the amount owed by a lot, we need to continue to reach out to forums especially those in other languages. I see on a lot of forums threads about this topic but most die off in December, we need to get those active again and refer the people to here.

[mojobullfrog]

Gotta love how the GC has time to have an active twitter account but can't keep up on the finances of a book they license.

Although when it comes to using twitter to provide long-suffering customers of Canbet informative answers to their questions, they're pretty inept. Here's a couple of examples of their finest work:

https://twitter.com/GamRegGB/status/420596130871652352

https://twitter.com/GamRegGB/status/427775932238024704

[simply]

I already did almost everything that I can, but it seems that on this thread there are only small number of people which try something. Many of newcomers just read this thread a couple of months, doing nothing at that time. Now after Shari made list , and pulled things up, many of them said that "registered here ONLY to add their name on the list", and again to do nothing more . Great job, just expecting that couple of people here do all, and they can't even to compose some mail with their story and send to British and AUS newspaper, although many of them are native English speakers(I am not, but did that). So if all you people want your money, do something, instead just reading this thread.

[mojobullfrog]

Just so everyone who has joined this thread recently is up to date with what the UK Gambling Commission's position was on 31st December, here is their public statement once again:

---

How are you responding to complaints about Canbet?

31 December, 2013

The Gambling Commission understands that Canbet has suspended its operating activity with regard to taking bets and new deposits from 31 December 2013. We have written to the operator expressing our considerable concern and explaining that we are actively considering the commencement of a review of Canbet’s operating licence.

We have asked Canbet for reassurances that they will:

not accept any bets or new deposits for the foreseeable future

continue to pay out those customers who have outstanding balances

provide a progress report by 6 January 2014, to include details of the amounts still outstanding to existing customers, the number of customers affected and the timescale within which they will be paid.

We have also requested a further report from Canbet’s auditors to confirm that the company has the finances in place to meet its existing obligations.

---

Suffice to say, we have not been told by the GC if a progress report was indeed received by 6th January. This is almost 6 weeks ago! If any of you are in contact with media outlets and journalists, please stress this point to them.

[simply]

---

Suffice to say, we have not been told by the GC if a progress report was indeed received by 6th January. This is almost 6 weeks ago! If any of you are in contact with media outlets and journalists, please stress this point to them.

I am doubtful that anyone is in contact with journalists, most of people here just read this and do nothing.