complaint to nordicbet.com

**Gallin** · 03-04-13, 09:15 AM

Why not just comply and send fresh documents? The 3 month rule is fairly standard.

**elzidane** · 03-04-13, 09:30 AM

Trying to send documents newest. it must be accepted normally is. Nordicbet is a serious bookmakers.

**amid** · 03-04-13, 09:59 AM

I uploaded all my documents at 5-15 January. The oldest from documents was dated 29 October. I think it was not older than three months. Today it is older, of course.
Unfortunately, my account is blocked and I can't to upload fresh documents(the button "Upload" is unactive when I try to enter).

**dikefale** · 03-04-13, 08:29 PM

When they said documents are old,why you didt go and take up to date documents and you would be fine. Now you stalling,and this go againt you. Better go and take newest documents and contact them via chat or email if they dont support chat. You should be ok...

**theviking** · 03-05-13, 04:59 AM

im happy u are honest, this is a good example on people blame the bookie for slow paying, when its NOT bookmakers fault. this are standard rules.

Its NOT always the bookies fault that people gets slowpaid is the lession, if u hadnt been honest, most people on this forum would have blamed the bookie too.
So many just write, "A bookmaker is a scam i dont get paid" and to many belive the "author" and dont think for a sec. that this can be the reason.

Sry that u are slowpaid, but its your own fault, if u dont follow their rules u dont get paid. When u are differcult, the bookamker will be differcult with u.

thanks for your info, i dont understand why u spend a lot of time beeing differcult when u could just have send them fresh docs?

**benandjerry** · 03-05-13, 07:38 AM

Originally posted by theviking

im happy u are honest, this is a good example on people blame the bookie for slow paying, when its NOT bookmakers fault. this are standard rules.

Its NOT always the bookies fault that people gets slowpaid is the lession, if u hadnt been honest, most people on this forum would have blamed the bookie too.
So many just write, "A bookmaker is a scam i dont get paid" and to many belive the "author" and dont think for a sec. that this can be the reason.

Sry that u are slowpaid, but its your own fault, if u dont follow their rules u dont get paid. When u are differcult, the bookamker will be differcult with u.

thanks for your info, i dont understand why u spend a lot of time beeing differcult when u could just have send them fresh docs?

Why am I not surprised the post I read was made by you. IF everything OP wrote was true, then clearly the book is to blame. While I agree with you that a lot of topics and complaints may be misleading, thats obviously not the case here.

If its differcult for you to comprehend the matter in question, why on earth would you post a harsh post in reply to OP who is in a problematic situation asking for help.

To add to the topic, I think you'll get your funds in the end, I generally consider them a pretty shit book, but thats more because of their offerings rather than issues like these which I cant recall seeing many of.

**theviking** · 03-05-13, 09:18 AM

hey dramaqueen
Its differcult for u to comprehend, u are like my exgirlfriend, u read to much between lines, its NOT a harsh at all..... I even wrote im sry..

If a bookmaker says it poor quality and to old......
I have used this bookmakers for years, i sendt them new docs and the accepted my first docs..... No problem

Its clearly the customers fault, its not that differcult to send fresh docs, and u call that "problematic" how old are u ben? Is it "problematic" for you to send docs in email ?

you made it clear in our last discussion, you have a very narrow mind..... you coulnt not even understand that if a bookmaker saved money in staff, it could give better offers to customer...

So please stop reading between my lines...............

**theviking** · 03-05-13, 09:32 AM

Where are my "harsh" words ben? If i was harsh i would use insulting words..... where are they? your post is more harsh than my first one .....

Look at the rest of answeres in this topic, most people mean the same as me : send them newer docs , so its only you of the people that answere , that mean this is bookmakers fault, is it so clearly ben? is it?

**benandjerry** · 03-05-13, 09:46 AM

Originally posted by theviking

hey dramaqueen
Its differcult for u to comprehend, u are like my exgirlfriend, u read to much between lines, its NOT a harsh at all..... I even wrote im sry..

If a bookmaker says it poor quality and to old......
I have used this bookmakers for years, i sendt them new docs and the accepted my first docs..... No problem

Its clearly the customers fault, its not that differcult to send fresh docs, and u call that "problematic" how old are u ben? Is it "problematic" for you to send docs in email ?

you made it clear in our last discussion, you have a very narrow mind..... you coulnt not even understand that if a bookmaker saved money in staff, it could give better offers to customer...

So please stop reading between my lines...............

My deepest sympathy to your ex gf.

Nordicbet clearly states:

2) Address verification
A copy of one of the following issued within the last 3 months:
Utility bill (such as water or electricity bill)
Latest Tax bill
A bank statement that has your address on it

Lets see, the 29th of October, to the 5-15 ish of January, thats at most 78 days. 78 days < 3 months. Lets break it down even further just because its you. Even if you use February with its 28 days at least 3x28 (84) has to pass. I'd love for you to elaborate, with your flawless logic, on how his documents are too old as per Nordicbets own rules.

Who are you to judge if the quality of his documents are sufficient or not? You need to be aware that Skrill are regulated by the FSA and would not accept questionable documents for account verification. Its not completely uncommon that citizens of some eastern EU countries has to jump through some extra hoops in account verifications.

I have also used this book, I've never sent them a single doc, I've not had much trouble with them either. Who cares? You know nothing about the case other than what OP specified (that he had supplied documents that by their own guidelines, and industry standard, should be sufficient) so its completely unnecessary to come in and call him "differcult" or "its your fault".

**benandjerry** · 03-05-13, 09:52 AM

Originally posted by theviking

Where are my "harsh" words ben? If i was harsh i would use insulting words..... where are they? your post is more harsh than my first one .....

Look at the rest of answeres in this topic, most people mean the same as me : send them newer docs , so its only you of the people that answere , that mean this is bookmakers fault, is it so clearly ben? is it?

The harshness in your post is that you come in here trying to make an example of him and teach a moral lesson. He has done nothing wrong. Unless we see the actual documents you cant deem them to be too poor quality, an assumption you've already made, they're obviously not too old if you got basic math understanding and reading comprehension.

I agree that sending newer documents may solve this more quickly, but you dont know that he gets these regularly. Some people have bills in others names, some people dont get any documents valid. The documents in question were new enough to start with, so its definitely not his fault.

**amid** · 03-05-13, 11:16 AM

Originally posted by theviking

im happy u are honest, this is a good example on people blame the bookie for slow paying, when its NOT bookmakers fault. this are standard rules.

Its NOT always the bookies fault that people gets slowpaid is the lession, if u hadnt been honest, most people on this forum would have blamed the bookie too.
So many just write, "A bookmaker is a scam i dont get paid" and to many belive the "author" and dont think for a sec. that this can be the reason.

Sry that u are slowpaid, but its your own fault, if u dont follow their rules u dont get paid. When u are differcult, the bookamker will be differcult with u.

thanks for your info, i dont understand why u spend a lot of time beeing differcult when u could just have send them fresh docs?

May be, you think that I am fool. If it was so easy, I didn't write here. I place bets more 10 years. I changed 20-30 bookmakers, but never I had so much problems. I didn't broke any rules Nordicbet, include rule of 3 month. I sent different documents during 2 weeks. They rejected some of my documents without reply. Then I asked by chat. At first they said that older than 3 month, after that quality was poor. This is documents was succesfully verified in November by Skrill Verification Team and others and quality was good. WHY? I can't understand. I know that nordicbet doesn't want to pay and win a time . I am shure that if the sum was very small they paid quickly. May be, my balance is too big for them. Why did they block me ?
I know exactly now: If bookmaker doesn't want to pay - bookmaker can do it easy.

P.S. Today I sent fresh document(fourth or fifth) via chat ,because ability to upload isn't available for me.

**amid** · 03-05-13, 11:39 AM

Thanks for the support, benandjerry. You wrote absolutely right about days and rule of 3 month. I suppose that Nordicbet Verification Team has big problems with arithmetics.

I can't understand still where is my fault in this situation.

**teaz2win** · 03-05-13, 01:24 PM

Originally posted by amid

Thanks for the support, benandjerry. You wrote absolutely right about days and rule of 3 month. I suppose that Nordicbet Verification Team has big problems with arithmetics.

I can't understand still where is my fault in this situation.

Amid I don't think your at fault, and they probably were looking at a way to stall your payout for a bit, but if they want something simple like docs its in your best interest to get them the docs. Now after that if they continue to give you the runaround or other issues well you know the drill.

**theviking** · 03-05-13, 05:18 PM

This is not about about math ,u misunderstand ben. Its about the quality of the scan/picture

but still u you said its clearly bookmakers fault, u cant know that either, BEN off course I dont know , we both havent seen the pic/scan Stop reading between lines, and start thinking I HAVE OFF COURSE NOT seen this documents

haha so naiv

So u mean its nordicbets fault that they get very bad pic/scan..... lol for ben who dosent understand: This is what i mean is the reason, but no icant off course know it.....

I have been a member in nordicbet for 9 year, have a lot of friends joining them lateley, with big payouts, no problem with id or bills that they sendt, nordicbet is a very populare bookmaker where i live noone has any problem with them that i know off. we all have to send docs.
I know i cant know, isnt that obvious ? but i still mean most likeley u need a better scan and better with a new docs

Nordicbet has high bonuses, has a lot of people trying to "steal" money from them using many accounts, so they are strict with docs , moneybookers dosent need to be so strict , u cant abuse any big bonus at their place.
EVery bookmaker get stricter and stricter with docs.....

"teach him a moral lesson" lol u are reading ALOT between lines, its funny for me

U must be very busy....

wow so its harsc to make an example, u are really naiv

do u live with your mother still ?

lol U misunderstand the whole point of this example ben ...

Comprehension..... but do u have comprehension with the bookmaker?

.

its not because of math i ask for your age ben..... you find everything harsh,even when its not,i also did when i lived with my mother or just moved out, and u are very narrow minded, we all are when we are young....

**theviking** · 03-05-13, 05:46 PM

Amid, i dont jugde you , i said i was happy u where honest,i think u just need to send fresh high quality scanned docs, thats all. Some bookmakers is very strict with quality of docs.
If some customers deliver very low quality pics, its not the bookmakers fault.... if u have sendt them low quality pics.... lets blame it on your camera/scanner

**benandjerry** · 03-05-13, 07:47 PM

Originally posted by amid

Thanks for the support, benandjerry. You wrote absolutely right about days and rule of 3 month. I suppose that Nordicbet Verification Team has big problems with arithmetics.

I can't understand still where is my fault in this situation.

No problem, I hope you get it sorted soon.

Originally posted by theviking

This is not about about math ,u misunderstand ben. Its about the quality of the scan/picture

but still u you said its clearly bookmakers fault, u cant know that either, BEN off course I dont know , we both havent seen the pic/scan Stop reading between lines, and start thinking I HAVE OFF COURSE NOT seen this documents

haha so naiv

So u mean its nordicbets fault that they get very bad pic/scan..... lol for ben who dosent understand: This is what i mean is the reason, but no icant off course know it.....

Yeah, they just said it was too old because it was fun, of course.

I have been a member in nordicbet for 9 year, have a lot of friends joining them lateley, with big payouts, no problem with id or bills that they sendt, nordicbet is a very populare bookmaker where i live noone has any problem with them that i know off. we all have to send docs.

Absolutely, its not like they're an EU book. I also thought you were required to be at least 18 years old to be a customer with them.

I know i cant know, isnt that obvious ? but i still mean most likeley u need a better scan and better with a new docs

Nordicbet has high bonuses, has a lot of people trying to "steal" money from them using many accounts, so they are strict with docs , moneybookers dosent need to be so strict , u cant abuse any big bonus at their place.
EVery bookmaker get stricter and stricter with docs.....

High bonuses? €100 is high now? I mean it can definitely be abused, like most bonuses, but its hardly overly high. Moneybookers deals with a lot of scams, they also run promotions that can generate a whole lot more than €100 that can be abused. They're a financial institution with pretty strict regulation which you obviously dont understand. Books are generally not heavily regulated, if at all. Its not that simple to verify your moneybookers account without sending in legit documents, and Nordicbet probably has the ability to request this information from moneybookers so they could easily see the details matching, should they want to.

Also, that bonus only appear to be available in 3 scandinavian countries so I'm not sure its available where you're located. I certainly would hope not, cant be many 8 year olds who speak worse english than you in either of those countries. Most of the time I'm not even sure you know what you're typing.

"teach him a moral lesson" lol u are reading ALOT between lines, its funny for me

U must be very busy....

wow so its harsc to make an example, u are really naiv

do u live with your mother still ?

lol U misunderstand the whole point of this example ben ...

Comprehension..... but do u have comprehension with the bookmaker?

.

its not because of math i ask for your age ben..... you find everything harsh,even when its not,i also did when i lived with my mother or just moved out, and u are very narrow minded, we all are when we are young....

How mature of you. Whats next? Think it may be time to escalate the smiley usage a bit "

" ala your normal style (again, resembles a child).

By the information we have, its clear the document is more likely to be good, than not, since it was already accepted by moneybookers. Lets just leave it at that, there is little reason to carry on with more useless drivel.

**hilo_grinder** · 03-05-13, 08:48 PM

im having the same problem with youwin.com i have sent a valid drivers licence and certified birth ceritificate but they keep asking for a current passport which i dont have. what can u do when they are clearly stalling?

**The iron sheik** · 03-05-13, 10:43 PM

Nordicbet were pretty anal about the documents when I had to send them a month or two back, I think it was around 600 euros. At least to me, that was kind of complicated since they wanted a picture/scan of a utility bill, and I don't do paper bills...

Still, are you sure you are doing everything correctly as they asked specifically? I remember I had to reupload documents with some details missing, the utility bill not being opened etc. etc.

I just personally find it kind of hard to believe nordicbet would stiff someone.

**theviking** · 03-06-13, 04:45 AM

Originally posted by benandjerry

No problem, I hope you get it sorted soon.

Yeah, they just said it was too old because it was fun, of course.

Absolutely, its not like they're an EU book. I also thought you were required to be at least 18 years old to be a customer with them.

High bonuses? €100 is high now? I mean it can definitely be abused, like most bonuses, but its hardly overly high. Moneybookers deals with a lot of scams, they also run promotions that can generate a whole lot more than €100 that can be abused. They're a financial institution with pretty strict regulation which you obviously dont understand. Books are generally not heavily regulated, if at all. Its not that simple to verify your moneybookers account without sending in legit documents, and Nordicbet probably has the ability to request this information from moneybookers so they could easily see the details matching, should they want to.

Also, that bonus only appear to be available in 3 scandinavian countries so I'm not sure its available where you're located. I certainly would hope not, cant be many 8 year olds who speak worse english than you in either of those countries. Most of the time I'm not even sure you know what you're typing.

How mature of you. Whats next? Think it may be time to escalate the smiley usage a bit "

" ala your normal style (again, resembles a child).

By the information we have, its clear the document is more likely to be good, than not, since it was already accepted by moneybookers. Lets just leave it at that, there is little reason to carry on with more useless drivel.

Again you are narrow minded, different countris, get different bonuses, it was much higher than 100

in my area
If u wasnt so narrow minded, u would know that the use of "

" and how people write, has very little to do with age .....

two financial institutions, can have very different level of what they accept, hard to understand i guess....
Moneybookers has more ways to catch "criminals", compared than a bookie. hard to understand i guess....

what i dont understand and understand, you dont understand, CLEARLY

Its clear that nordicbet didnt accept the quality of one out of a 1000xxx s of pics... Its very few here complaing in this forum about docs and nordicbet, just a few......
Its pretty clear what that menas for most people ben, maybe not for u and a few more,

"there is little reason to carry on with more useless drivel." there was very little reason for u to answere me at all

**amid** · 03-06-13, 07:31 AM

Theviking, tell me, please. Why my account is closed ? Do you know serious bookmakers which close account during verify? My account blocked more 1 month. I can't see my balance. I really afraid to loose money.
My documents were approved not only Moneybookers, but 2 other bookmakers too. I sent all documents(11 files) to help@sportsbookreview.com . They can verify quality normally or no.

**theviking** · 03-06-13, 08:13 AM

I have never gotten any bookmaker accounts closed, so not sure, but u refuse to do what they asked you to do.... that can be reason enough for a serious bookmaker. If u dont want to send better docs, they may think u are a "cheater" even if you are not. Or they only close it for security reasons

Or complaining to different places like lga and this forum, can be reasons for them to close the account for a while, to investigate more.

Sorry to tell u, but it does not matter if your docs where approved by other bookmakers, they all have different level.
The only thing matter is that nordicbet gets what they want from you ,if they ask for better quality, give it too them asap, with email.
they have their right to ask for it, its their rules, u accepted them when u sign up. No matter how strict you find them or what ever i or other people in this forums tell u. Thats the hard facts, and i know its not easy to deal with.

Alle serious bookmakers can close accounts if a custoemer dosent follow their rules. i think if you do what they ask you to do, you will get your money, but you have made nordicbet suspisous now,by refusing and your other actions...

Im very sorry u have this problem, i wish i could help u more

**amid** · 03-10-13, 03:16 AM

I follow nordicbet's rules. When I registered 7-8 years ago rules about account verification were not same as now. Nordicbet not follow their rules. I quote "You will receive confirmation via e-mail when the account has been verified. This may take up to 72 hours from the time the documents have been uploaded." For example, I sent last document 5 March and still without reply...

How can I know about quality? If I send 1,2,3...100 documents and they will answer for everyone that quality not high. What I need to do?
It is not fair play.

**theviking** · 03-10-13, 01:49 PM

Originally posted by amid

I follow nordicbet's rules. When I registered 7-8 years ago rules about account verification were not same as now. Nordicbet not follow their rules. I quote "You will receive confirmation via e-mail when the account has been verified. This may take up to 72 hours from the time the documents have been uploaded." For example, I sent last document 5 March and still without reply...

How can I know about quality? If I send 1,2,3...100 documents and they will answer for everyone that quality not high. What I need to do?
It is not fair play.

your wrote: "But support decided my documents are older than three months and with poor quality" Thats how u know about the quality
I understood nordicbet told u that in a email, it may take much more than 72 hours, since u complain to differnt places like lga, for investigation or something

Well if u give up and think they will answere the same whatever you do, then, forget your money.
Higher resolution on docs, and newer docs, is my suggestion

**amid** · 03-13-13, 10:00 AM

I sent my documents not via email. I saved one from my chats with their support.

Chat Transcript

05/03/2013 02.14 PM

Hi, my name is Svein.
DZMITRY: Hello!
Svein: The next time you try to log in a window will appear where you can upload the documents
DZMITRY: I can't upload
Svein: Sorry, we don't accept ID documents sent over the chat. You have to upload them from your account.
DZMITRY: I tried many times
Svein: Try to log in again and a window will appear where you can upload it
DZMITRY: I try now
DZMITRY: I select file, but the button is unactive
DZMITRY: The button upload (I can't to press it)
Svein: Ok. Then you have to try a different web browser
DZMITRY: just a minute
DZMITRY: I can't too
DZMITRY: I tried another browser
Svein: Ok. I will upload it for you
DZMITRY: Thank you
Svein: You're welcome
DZMITRY: what should I do ?
Svein: You just have to wait for a reply from our security department now. I have uploaded the document
DZMITRY: Answer by email ?
Svein: Yes, they will send you an email when they have had a look at your last document
DZMITRY: Ok.
DZMITRY: goodbye
Svein: Bye
'DZMITRY' disconnected ('Concluded by Agent').

I didn't receive email from nordicbet still.
All scans were made by this digital camera. I think that resolution acceptable.

**amid** · 03-21-13, 01:30 PM

No answer from nordicbet and I got in touch with them today on chat

Chat Transcript

21/03/2013 10.04 AM

Hi, my name is Sonja.
DZMITRY: Hi.
DZMITRY: Why My account closed for a so long time ?
Sonja: Just a sec, I'll check this
Sonja: We will still need a need proof of residence
DZMITRY: I sent many documents. Why did you not inform me ? What is wrong in my documents ?
DZMITRY: Are you here ?
Sonja: Yes, I'm checking which documents we need
DZMITRY: You promised to send email, but I did not receive anything.
Sonja: Our security department says that we need a bill or bank statemetn with name and address
would be perfect from internet bank if you use it
DZMITRY: I sent bill from my Belarus bank and my phone bill. I have only Skrill and Web$ account in internet.
DZMITRY: May be screen shot with my address in English in my Skrill account ?
DZMITRY: I can make it via chat.
Sonja: We need a certificate from your bank where they would confirm your address
not account number and how much money you have but address
DZMITRY: I sent with address too. May be you can't translate it from Russian. But my bank give sertificate only in that form which I send.
DZMITRY: Look at this document, please.
Sonja: That will unfortunately not do, we need the one that i mentioned to you earlier
DZMITRY: I have not any documents with my address in English
DZMITRY: In my bank bill wrote. I quote: Брестская обл., Березовский р-н, д. Междулесье, ул. Молодежная, д. 28
DZMITRY: Why did you say that it is without address ?
DZMITRY: Translate it for you ?
DZMITRY: I am really man. You can call by phone or skype or send mail to my address if you don't beleive still.
DZMITRY: Why do you not want to pay from 4th January ?
Sonja: I am just saying ehat our security department is saying, and they said this: We need a certificate from your bank where they would confirm your address
not account number and how much money you have but address
DZMITRY: I repeat you. I ask my bank. They answered that that they gives only this certificate with address.
DZMITRY: At the beginning wrote account number, in the middle of wrote address, at the end wrote how much money.
DZMITRY: In my country such laws. What can I do ?
Sonja: Ok, can you please send mail about this to security@nordicbet.com
DZMITRY: What I need to wrote in email specifically?
Sonja: You can explain why you can not provide any more documents, and ask them what they need etc.
DZMITRY: Оk. I will try. May be you can show them this chat ?
Sonja: Yes, they have seen this chat
Sonja: They asked you to send them mail
DZMITRY: Ok. Goodbye.
'DZMITRY' disconnected ('Concluded by End-user').

Then I sent email to them and now get answer. They want document in English because they have not translater from Russian... In their rules nothing about translate. Why is it my problems ?
It is very difficult in my situation beacause the state language in my country is Russian and Belarussian. In my local council nobody speaks English good and gives the certificate in English...
I will try to resolve this problem.
At first wrong date, then quality, now translate...

IS NORDICBET SERIOUS BOOKMAKER ???????????????????????????
NO. NO. NO.

**benandjerry** · 03-22-13, 08:32 AM

Originally posted by amid

No answer from nordicbet and I got in touch with them today on chat

Chat Transcript

21/03/2013 10.04 AM

Hi, my name is Sonja.
DZMITRY: Hi.
DZMITRY: Why My account closed for a so long time ?
Sonja: Just a sec, I'll check this
Sonja: We will still need a need proof of residence
DZMITRY: I sent many documents. Why did you not inform me ? What is wrong in my documents ?
DZMITRY: Are you here ?
Sonja: Yes, I'm checking which documents we need
DZMITRY: You promised to send email, but I did not receive anything.
Sonja: Our security department says that we need a bill or bank statemetn with name and address
would be perfect from internet bank if you use it
DZMITRY: I sent bill from my Belarus bank and my phone bill. I have only Skrill and Web$ account in internet.
DZMITRY: May be screen shot with my address in English in my Skrill account ?
DZMITRY: I can make it via chat.
Sonja: We need a certificate from your bank where they would confirm your address
not account number and how much money you have but address
DZMITRY: I sent with address too. May be you can't translate it from Russian. But my bank give sertificate only in that form which I send.
DZMITRY: Look at this document, please.
Sonja: That will unfortunately not do, we need the one that i mentioned to you earlier
DZMITRY: I have not any documents with my address in English
DZMITRY: In my bank bill wrote. I quote: Брестская обл., Березовский р-н, д. Междулесье, ул. Молодежная, д. 28
DZMITRY: Why did you say that it is without address ?
DZMITRY: Translate it for you ?
DZMITRY: I am really man. You can call by phone or skype or send mail to my address if you don't beleive still.
DZMITRY: Why do you not want to pay from 4th January ?
Sonja: I am just saying ehat our security department is saying, and they said this: We need a certificate from your bank where they would confirm your address
not account number and how much money you have but address
DZMITRY: I repeat you. I ask my bank. They answered that that they gives only this certificate with address.
DZMITRY: At the beginning wrote account number, in the middle of wrote address, at the end wrote how much money.
DZMITRY: In my country such laws. What can I do ?
Sonja: Ok, can you please send mail about this to security@nordicbet.com
DZMITRY: What I need to wrote in email specifically?
Sonja: You can explain why you can not provide any more documents, and ask them what they need etc.
DZMITRY: Оk. I will try. May be you can show them this chat ?
Sonja: Yes, they have seen this chat
Sonja: They asked you to send them mail
DZMITRY: Ok. Goodbye.
'DZMITRY' disconnected ('Concluded by End-user').

Then I sent email to them and now get answer. They want document in English because they have not translater from Russian... In their rules nothing about translate. Why is it my problems ?
It is very difficult in my situation beacause the state language in my country is Russian and Belarussian. In my local council nobody speaks English good and gives the certificate in English...
I will try to resolve this problem.
At first wrong date, then quality, now translate...

IS NORDICBET SERIOUS BOOKMAKER ???????????????????????????
NO. NO. NO.

Their behavior in the big whole is unacceptable.

Assume you dont have any documents with the address in english or you would have sent them.

Did you input your address details in english or russian on your nordicbet account and skrill account?

If I were you I'd also try to contact skrill explaning the situation, since that account is already verified using the same documents (regardless of what gibberish theviking speaks they do have stricted regulation, period.), and see if they can get in contact with nordicbet. I'm pretty sure they can exchange and match details of both accounts, and if you put in the exact same in both that may help with the matter.

**amid** · 03-22-13, 10:00 AM

Benandjerry, yesterday I sent to nordicbet support screen shot with all details my Skrill account (personal information, address , emails and even balance). But they refused to accept this document...
I don't think that skrill support can help me, because bookmakersrating.ru, sportsbookreview.com and LGA didn't help me still.

**amid** · 03-23-13, 03:45 AM

Theviking, where is you? May be you can help me?

On your opinion is nordicbet still good?
They don't want to pay and find any reasons to do it...

**benandjerry** · 03-23-13, 06:24 AM

I think the key is to getting your utility bill translated to english, though I really think they should stand for the translator given the fact that they accept russian customers to start with, it should be pretty apparent to them that their customers documents will be in their native language.

Why I said to ask skrill support about it is that they've verified your address, and if they confirm that with nordicbet a screenshot of your details there may hold more weight. I've mostly found skrill support to be friendly and helpful (their VIP one that is).

Berezovsky District, Mezhdulese st. Youth, 28. Is that how you would write it in english?

What is SBR doing to help?

**theviking** · 03-23-13, 07:34 AM

Wasent surpriced they didnt accept moneybookers screenshot,benanjerry is naiv, like so many others, and like my self for 19 years ago, when i started betting.
Appreciate u ask me for help

i cant help much

In my opinion nordicbet is still good, i got paid from them this week. I like very strict bookmakers, they usually survive a long time. If u dont follow their rules you would of course not like them
feel sorry for your problems
U didnt follow their rules, thats why they now will demand much more of u, they are one of many strict bookmaker.

I guess you have documents with russian letters who is Cyrillic script like this русский алфавит ?
Nordicbet accepts bills in many languages, so i dont think language is the problem, but your letters is ?

. Srb cant help much, i think, sbr have nordicbet rated very low. If i was nordicbet would not listen much to sbr, maybe they think the same

Not many can help u amid, only your self. Hard but not so funny facts.

**amid** · 03-23-13, 07:52 AM

Originally posted by benandjerry

I think the key is to getting your utility bill translated to english, though I really think they should stand for the translator given the fact that they accept russian customers to start with, it should be pretty apparent to them that their customers documents will be in their native language.

Why I said to ask skrill support about it is that they've verified your address, and if they confirm that with nordicbet a screenshot of your details there may hold more weight. I've mostly found skrill support to be friendly and helpful (their VIP one that is).

Berezovsky District, Mezhdulese st. Youth, 28. Is that how you would write it in english?

What is SBR doing to help?

How I know the proper names are not translated(Used transliteration). In my skrill (willhill and other) account it is written:
Molodezhnaja,28
Mezhdulesye
225221 Brestskaya
Belarus

I receive only 1 reply from SBR. I quote:"I’m afraid that I have no update.

-SBR

"

**amid** · 03-23-13, 11:59 AM

Theviking, why do you decide that I don't follow rules? All my documents on Russian. I sent to nordicbet more than 10. Earlier they didn't say about translating....
Nordicbet follow rules which they wrote ???
Show me, please, where is in rules wrote about translating to English ?

**theviking** · 03-25-13, 06:17 AM

Originally posted by amid

Theviking, why do you decide that I don't follow rules? All my documents on Russian. I sent to nordicbet more than 10. Earlier they didn't say about translating....
Nordicbet follow rules which they wrote ???
Show me, please, where is in rules wrote about translating to English ?

Decide....... u wrote it your self, in stead of sending them fresh and high quality pics at once, you seek help and tryed everything else than following that rule. read the rules, your self, u may find in their rules that if after 30 days they have the right to take your money, if u havent send them what they asked for, if they follow that, no money for you,
thats why you should not delay even 1 day sending what they ask for to be sure.

if you manage to put your self in Nordicbets "head" u will understand....
If u had just done what they said from start of, u would probably had your money now, u made them think u are a "criminal" even if u are not, then u have to do a lot more of work, like translating to prove you are not

Stop beeing so naiv, Its nordicbet having your money, noone can help u,as u have experienced you just have to do what they say if you want your money.
And im sorry if u loose your money....

**benandjerry** · 03-25-13, 10:08 AM

Originally posted by amid

Theviking, why do you decide that I don't follow rules? All my documents on Russian. I sent to nordicbet more than 10. Earlier they didn't say about translating....
Nordicbet follow rules which they wrote ???
Show me, please, where is in rules wrote about translating to English ?

Seriously, just put the guy on ignore, not the sharpest tool in the shed.

I dont think they're trying to stiff you, really not sure what the issue is since they seem to keep giving you a run around about what the problem is, too old docs, too bad quality, not english etc... but something seems to be raising a red flag for them. I also guess Belarus as well as the majority of eastern Europe may also be the location of quite a few scam attempts/bonus abuse.

I tried verifying my account with them a few days ago, one of the documents I supplied was a moneybookers account screenshot (the one that supposedly wouldnt be proof of payment method according to theviking) along with address verification and ID, they took a few days but got it done eventually.

Not sure we can offer you any more advice other than try to get a decent english translated copy on one of your documents. Easier said than done I guess... Maybe moneybookers can send you an account statement in english in paper form to you? That could maybe serve as a legitimate proof of address document? I really think they should be able to translate your documents on their own though, if they accept Belarusian customers in the first place.