Smartlivesports is a bookie licensed and regulated by UK government , part of Oddsmatrix group.Anyone who has used Oddsmatrix group know that these group have no traders who set their own odds , they just follow(steal) other bookies odds , such as bwin , betathome etc.
I placed a bet at Smartlivesport on event "Maribor - Radomolje" under 1.5 @ 2.60
They settled as won and then later voided it with the reason : rapid fluctuation on the odds ?! what the hell does this mean ? There is no such rule in any T&C.
In this event , they were following bwin odds , with a lower payout.I placed the same bet at the same moment at bwin and my bet was settled as won.Fortunately , i placed the same bet at 3 different moments , where we can see the odd movement (like i said smartlive was following/stealing bwin odds)
9:40 PM (81th minute of the match) , bwin @ 2.65 , smartlive @ 2.60.bwin settled won , smartlive voided
9:41 PM (82th minute of the match) , gamebookers @ 2.30 , smartlive was @ 2.25
9:43 PM (84th minute of the match) , partybet @ 1.95 , smartlive was @ 1.90
By these 3 bets , we can judge that there was no "rapid fluctuation on the odds"..As we can see , the odds are decreasing gradually ; decreasing from 2.60 to 1.90 within 3 minutes is quite logic because it was the last 7 minutes of the games.
I also bet on this match at 37th minute (result was 1-0 at that moment) on "over 4.5 goals" @ 2.70 , and they have settled it as loss.Line 4.5 at 37th minute while the result was 1-0 means that a lot of goals were expected in this match.So , no more goals to be scored at 81th minute @ 2.60 is quite normal
Can SBR help me ? Because this is a clear theft without a clear reason , just telling bullshits to me.
P:S the time at Smartlive and Partybets is GMT +1 , while bwin and gamebookers is GMT +2 , that's why there is a 1 hour difference.
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Support
21:59
Welcome to Smart Live Casino, how can I help you today?
Me
21:59
hi
22:00
why did you void my bet on Maribor ?
It was settled as won
then voided
Support
22:00
Please can you confirm your username and date of birth
Me
22:00
gxxxx
22:01
xxxxxx
Support
22:01
One Moment Please While i confirm your account for you
22:05
I can confirm that there was a rapid fluctuation on the odds so all bet were voided
It was a market decision