Betonline **** Pay Out Problem

footballfanstan · 10-20-11, 10:58 AM

Just got on the BetOnline live chat again to get the morning update and to note to them that I've seen several people on here who haven't been paid. here is what I was told....

Garret Huffman: we apologize for this inconvenience have in mind we do whatever is necessary for you to get your funds
Garret Huffman: the important thing is that the money is on the way and you will get it
Jason: the problem with that is, I've been told that 5 times and been promised now
Jason: 3 different days the money would be in my hands
Jason: I'm also looking at sportsbook review and there are currently 6 different people not getting paid
Garret Huffman: I am pretty sure that is through wire as well
Garret Huffman: we had a delay we are working on it
Jason: I can possibly understand that but if you have a delay why have ur CSR reps
Jason: been promsiing me the last 3 days
Jason: I would be getting the payout the next day if theres a delay thats just them lying in that case

Garret Huffman: I understand it is an inconvenience
Garret Huffman: this is what is happening
Garret Huffman: we sent the funds and we work with 3rd party processors that will process the money to your bank since we are not a financial institution

slash · 10-20-11, 11:42 AM

Here we go again....

footballfanstan · 10-20-11, 11:44 AM

Oh and by the way let me add, that two days ago I was told by one CSR named Sophia that the payment had been paid by the processor but they didn't have a confirmation number yet. They were going to call/email me that number, that call/email of course never came. Now they are back to saying they have paid the processor but the processor hasn't paid me yet.

gators0708 · 10-20-11, 11:46 AM

They did the same to me. I did eventually get the money but was lied to several times

footballfanstan · 10-20-11, 11:48 AM

Gator if you don't mind me asking how long ago was this and how long did it take you to get you're wire?

bigboydan · 10-20-11, 11:50 AM

Hi Sir,

Please fill a complaint form and one of us will inquire to them on your behalf and find out what the issue is.

footballfanstan · 10-20-11, 11:52 AM

Originally posted by bigboydan

Hi Sir,

Please fill a complaint form and one of us will inquire to them on your behalf and find out what the issue is.

Thanks Dan, I filled one out about 30 minutes ago. As I said I fill a little silly filling one out just 2 days after their listed payout time but from what I've seen around the forum they string you along like this for days.

I should also note that the money was taken out of my account 2 weeks ago.

footballfanstan · 10-20-11, 12:11 PM

By the way guys, I was now contacted by Scooter. Who says that while my Payout was approved at the start of the OCt it still hasn't processed yet. He insists the 10 day clock doesn't start until the processor processes and sends the money. So in his opinion I haven't met 1 business day yet. When I informed him I had spoken to 3 CSR in the last 3 days who openly admit this is past the 10 business days and they are in fact late paying me he flipped out. Asking me why I needed to talk to him then, and that I shouldn't BOTHER him asking where this money still is. He went on to randomly send me every rule Betonline has regarding payouts at total and complete random.

He went on to say every CSR I've spoken to so far is infact wrong and that this payout will be within the 10 business days they claim. Scooter insists no matter when the processor decides to send the money, the 10 days doesn't start until that day. That must be how Betonline claims they never have a late payment!

5mike5 · 10-20-11, 12:17 PM

WOW...this place still being a B+ book is a complete and total embarassmenT tO SBR...wheres alex popping in with excuses about the delays going on for well over a month now...SILENCE speaking loud and clear...NO WAY i would have a balance at this book...funny how the "processor" not having ANY problems taking in depoits isnt it lol

sharpcat · 10-20-11, 12:23 PM

Betonline is starting to make SBR look like theRX talk about a whitewashing not one single complaint listed on the SBR newswire about Betonline.

SBR Lou · 10-20-11, 12:26 PM

Originally posted by footballfanstan

As I said I fill a little silly filling one out just 2 days after their listed payout time but from what I've seen around the forum they string you along like this for days.

Hi footballfanstan,

Another case like this involving the same processor was resolved today. We're hoping your payment arrives at your bank by end of day as it did for that poster, or prior to weekend. Yours would be the only outstanding payment issue via this method we currently have on file, so hopefully it will be the last of them with this processor.

obeebs · 10-20-11, 12:53 PM

My 8k Payout request was "Approved" on October 10th. I did a live chat with a CSR and they told me that "Approved" meant that the payment had been "processed and is on the way to you". Sure hope these processor issues get cleared up soon. I am holding out on depositing more funds until I receive my payout...

MBENZ · 10-20-11, 12:58 PM

Something stinks and it ain't the processer.

5mike5 · 10-20-11, 01:00 PM

nope...funny how they rake in deposits and cant send withdrawls isnt it??? lmao thank god i went with 5dimes over BOL this summer

footballfanstan · 10-20-11, 01:08 PM

Originally posted by SBR Lou

Hi footballfanstan, Another case like this involving the same processor was resolved today. We're hoping your payment arrives at your bank by end of day as it did for that poster, or prior to weekend. Yours would be the only outstanding payment issue via this method we currently have on file, so hopefully it will be the last of them with this processor.

Thank you Lou for looking into this. May I ask have you already spoken to them about my wire directly? Just wondering as I hope you are right and I get it tonight or tomorrow but I'm not sure how I would when they have claimed they haven't even sent the wire yet? Thank you and I will keep you updated as to when the money hits my account.

gators0708 · 10-20-11, 01:21 PM

Originally posted by footballfanstan

Gator if you don't mind me asking how long ago was this and how long did it take you to get you're wire?

I asked for a check and after being lied to, for about a month they switched on me and gave info for a wire.

mkm311 · 10-20-11, 01:40 PM

I've gotten paid by them every week since opening week of football. Thanks BOL!

5mike5 · 10-20-11, 02:13 PM

ur 1 of the few...lmao...everyday for weeks its delay tactics and lies to people who are trying to withdrawl there..the threads speak for themselves, and so does alex in hiding

footballfanstan · 10-20-11, 02:18 PM

Well guys, I'm headed to work for the next 8 hours or so but I will say as of right now my status is still listed as approved and not paid. Also, nothing has hit my bank account. I'll leave betonline CSR alone for the next few days as Lou has indicated he hopes I get it by tomorrow night. I'm still waiting to hear if Lou has talked to them directly about my account or if thats just a hope of his.

I'll say it may seem silly I'm this worried about a 3 day late payment but to be its like being lied to at the book. When I requested the payment I was told it would def come within 3 to 10 business days. Why promote something on your site and have CSR tell people that if it has no chance of happening? Why not be up front with people and say it may very well take 20 business days? I also have a hard time understanding why I can get wire payouts in a few days from other books but this one takes weeks. They also charge the highest withdrawal fees!

5mike5 · 10-20-11, 02:23 PM

its not silly at all...u shouldnt have to worry about a payout..the lie starts on the website becuase too many posters have had to wait 2x-10x the false # of days BOL site has provided..There are way too many books that pay on time EVRYTIME...the point is being lied to and having to wait and wait and wait for a payout is bush-league, something BOL has sadly become..thank god i didnt end up with this site...GL buddy

gavin · 10-20-11, 02:31 PM

this place is a joke

sharpcircle · 10-20-11, 05:11 PM

There cs lies constantly. They basically say anything to make you happy for that moment.

footballfanstan · 10-20-11, 08:41 PM

Well no money tonight, listed as Approved still and not paid, and no money has touched my bank account. Lou has told me to contact him if I'm still not paid by the close of business tomorrow. I'll be totally shocked if I am.

durito · 10-20-11, 11:56 PM

Originally posted by SBR Lou

Hi footballfanstan,

Another case like this involving the same processor was resolved today. We're hoping your payment arrives at your bank by end of day as it did for that poster, or prior to weekend. Yours would be the only outstanding payment issue via this method we currently have on file, so hopefully it will be the last of them with this processor.

lol

margymotek · 10-21-11, 12:02 AM

Football Fan

The identical situation just happened to me. I requested a wire from BO on the 19th of September, it was approved on the 24th, cancelled on the 29th by management only to be approved a few minutes later again. They do this so they can reset the clock on the payout because they're having trouble coming up with the funds. I was told it was a "mistake" but it obviously is a habit with these guys.

After 31 days of waiting, I'm happy to report I did receive my funds. However, you should be warned that it took five "I should have had it already" dates and a lot of lies and poor customer service. The best thing you can do is file your compliant here, let SBR tell everyone that BetOnline is an A++++++ book and wait it out.

The funds should be received, it will just take a while. Hang in there.

theviking · 10-21-11, 07:24 AM

Originally posted by MBENZ

Something stinks and it ain't the processer.

how to do u know? Do u own the banks that this money is passsing ?
I sendt some money to a friend in my neigbhour country, it took 5 days, because one of the banks delayed it.
And it was passing 4 banks before it reache his bank.

Just saying it dosent have to be betonline......

i have gotten all my payments from betonline in less than 24 hours.

Stumpage · 10-21-11, 08:18 AM

Originally posted by footballfanstan

So in his opinion I haven't met 1 business day yet. When I informed him I had spoken to 3 CSR in the last 3 days who openly admit this is past the 10 business days and they are in fact late paying me he flipped out. Asking me why I needed to talk to him then, and that I shouldn't BOTHER him asking where this money still is. He went on to randomly send me every rule Betonline has regarding payouts at total and complete random.

Scooter sounds like an A+ f***ing prick.....

5mike5 · 10-21-11, 09:08 AM

thank god i dont have money at BOL..makes me feel better waking up every morning i dont have to HOPE to get a withdrawl on time...funny how they blame "processor" but the same "processor" rakes in deposits in 15 min. every single time...what a joke of a company

footballfanstan · 10-21-11, 11:44 AM

Well guys, status still listed as approved (not paid) no money in bank account. Took my quick morning check in with Betonline CSR to see what they're latest claim on my payout is and here we go.

Sophia: I was checking on the notes placed in your account
Sophia: at this moment we're still waiting for a response frmo the Processing Department
Sophia: I left a notes in that account
Sophia: asking them to speed up the process for you

With that I just said "ok thanks" and signed off. Don't feel like arguing with them anymore. Lets hope Lou can make sure my payment arrives in the very near future.

5mike5 · 10-21-11, 11:46 AM

no point i getting more bullshit excuse anyways..what a company they have become...thank god i never deposited with them

footballfanstan · 10-21-11, 01:17 PM

I think 5mikes hit the nail right on the head with his last post. I sent this same exact processor (I assume and according to their CSR) a wire for a depoist which they had posted on my account by Thursday morning when I sent on a Monday. Yet somehow it takes the same processor so far over 3 weeks to send me a payout. Its very shady and to the point where its probably hard to blame the processor.

5mike5 · 10-21-11, 04:39 PM

doesnt make any sense does it? i hope it comes soon buddy GL

footballfanstan · 10-22-11, 01:52 PM

Hey guys got this email last night about 8pm. Just checked my email for the first time since then or I would have posted it sooner.

Hi Jason,
Your wire Payout will be ready for next week. We do apologize for the delay we cause you at this time.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,
<img alt="betonline.com" border="0">
Erick
Player Services Department
Email:cs@betonline.com
Phone:1-800-977-4717
Fax:1-800-452-4701

MBENZ · 10-22-11, 02:15 PM

Better hope they don't have a bad weekend.