Sportsbook.com Payment Delays

[trypsin]

suppose to receive tracking or check by tomorrow (not gonna happen) otherwise superbook said they would credit my account.

[sportsbook.blow]

anyone having problems trying to view their withdrawls?

[the_orangekat]

anyone having problems trying to view their withdrawls?

I am, haven't been able to since yesterday morning.

[rdgn123]

hey guys, first time poster here. just a question for you all who are still waiting on their checks: did you use the "courier" or the "express courier" option upon withdrawal? the reason i ask is because a withdrawal i requested on 4/24 using "courier" arrived within the 10-15 day timeframe (although it was delivered via dhl... weird), but one i requested on 4/28 using "express courier" still has yet to even display a tracking number.

[Bill Dozer]

hey guys, first time poster here. just a question for you all who are still waiting on their checks: did you use the "courier" or the "express courier" option upon withdrawal? the reason i ask is because a withdrawal i requested on 4/24 using "courier" arrived within the 10-15 day timeframe (although it was delivered via dhl... weird), but one i requested on 4/28 using "express courier" still has yet to even display a tracking number.

How it gets to you may have more to do with how that specific processor sends their checks. Some method offering are outdated or irrelevant to the processor handling the request. Unfortunately, they change more than the website in some cases.

[sb1384]

after 66+ days, we've been told that tomorrow 6/6 we will receive our checks. i'm posting the following odds:

a) We Receive Our Checks Tomorrow: 1,000-1
b) We Receive Actual DHL En-Route Tracking Information (as opposed to Shipping Data Acknowledgement): 900-1
c) Nothing happens and we have to reach out to their customer service only to be told they will re-deposit the money in our accounts (after the 2+ months of BS): 1-1,000,000

[sportsbook.blow]

anybody hear anything today?

[sportsbook.blow]

just finished talking to those idiots again...was told i would get an update by 6:00 PM. hahah funny how they keep pushing the crap back and back...i get the feeling when i call in six they gonna tell me theyll have an upadte by tomorrow

[trypsin]

just finished talking to those idiots again...was told i would get an update by 6:00 PM. hahah funny how they keep pushing the crap back and back...i get the feeling when i call in six they gonna tell me theyll have an upadte by tomorrow

same crap here for me.

Chat InformationHello, my name is Jennifer Doyle. How may I help you today?
You: Hi. I was told I would be paid by today
You: From a withdrawal from March 31st
Jennifer Doyle: Unfortunately we right now we do not have an update we will have it later on this afternoon, please contact us and we will provide you the information.
Jennifer Doyle: We apologize for the inconvenience that this has caused.
You: What time?
You: Last time they said they would credit my account today
You: If I did not receive my money
Jennifer Doyle: After 6 o’clock
You: At which point someone will tell me something of value instead of an apology for delay?
You: I dont mean to be rude to you
You: I'm just frustrated
Jennifer Doyle: Yes sir, I understand your frustration, but we are going to have that information later on today.
You: okay
You: thank you

[sportsbook.blow]

same crap here for me.

Chat InformationHello, my name is Jennifer Doyle. How may I help you today?
You: Hi. I was told I would be paid by today
You: From a withdrawal from March 31st
Jennifer Doyle: Unfortunately we right now we do not have an update we will have it later on this afternoon, please contact us and we will provide you the information.
Jennifer Doyle: We apologize for the inconvenience that this has caused.
You: What time?
You: Last time they said they would credit my account today
You: If I did not receive my money
Jennifer Doyle: After 6 o’clock
You: At which point someone will tell me something of value instead of an apology for delay?
You: I dont mean to be rude to you
You: I'm just frustrated
Jennifer Doyle: Yes sir, I understand your frustration, but we are going to have that information later on today.
You: okay
You: thank you

i talked to the same chick this morning....hahaha...our convo loooked identical

[trypsin]

i talked to the same chick this morning....hahaha...our convo loooked identical

at least they are consistent in their douchebaggyness!

[Bill Dozer]

A Sportsbook.com manager offered to look for more detailed information on your payouts and give them a push through the pipeline. It's hit or miss with mgt. but let's give it a shot.

Anyone waiting over 45 days, email Help@SportsbookReview.com or send a PM to Bill Dozer. Please put Sportsbook.com and your account ID in the subject line.

[trypsin]

Hello, my name is Jonathan Steiner. How may I help you today?
Jonathan Steiner: Please bear with me for a moment while I look into this...
You: thank you
Your reference ID for this chat is LTKXXXXXXXXXXXXXX. Please quote this ID if you need to contact us again in relation to this matter.
Jonathan Steiner: Thank you for waiting. I will be right with you.
You: okay
Jonathan Steiner: I have to send a request to the relevant department with your withdrawal information, we will have an answer for you in the next 24 up to 48 hours.
You: No
You: that is NOT acceptable
You: I have been told for over TWO months
You: the same thing
You: and told last week
You: that if i didnt receive payment
You: my account would be credited
Jonathan Steiner: We will try our best to have a answer for you today.
You: That is the same answer!
You: I don't mean to get mad at you
You: but can I speak to the supervisor?
You: Why can't you simply credited my account
You: so that I can request another withdrawal?
Jonathan Steiner: Let me see if he is available.
You: the check has obviously not been sent
Jonathan Steiner: One moment please.
You: and I have been EXTREMELY patient for 2 months
You: alright
Jonathan Steiner: Ufortunately my supervisor and manager are not available.
You: So basically I've been lied to
You: that I will receive an answer by 6 pm today
You: Why can you not just credit my account?
Jonathan Steiner: Who told you that you will get a answer by 6?
You: Jennifer Doyle
You: I spoke to her earlier in the afternoon
You: and last week
You: they said TODAY that I will get my check
You: or a tracking number
You: Neither which was given
You: and they said if i didn't receive either
You: I would get my account credited
Jonathan Steiner: That what we are trying to do.
Jonathan Steiner: I send the request so they can credit your account.
You: For XXXX?
Jonathan Steiner: Unfortunately this is not the only case.
You: I understand
You: but you must understand that I have waited over 2 months
You: Not 2 weeks
You: Not 1 month
Jonathan Steiner: What we need to wait for is to get a response to see if we are going to credit your account or to see if we are going to send you another check.
You: Can I speak with the withdrawal department directly?
You: And I hope you are crediting my account the 40 dollar fee
You: for the withdrawal
Jonathan Steiner: They dont handle chats or phone calls.
Jonathan Steiner: I already sent the situation to them.
You: So is that a yes?
Jonathan Steiner: Once we get a response from them we will inform you right away.
You: I mean on the 40 dollar withdrawal fee
You: I hope you guys don't expect me to incur it
Jonathan Steiner: It wont be charged.
You: okay
You: When should I expect an update?
Jonathan Steiner: Right now it can take a while because we have sent them dozens of tickets already.
You: okay
Jonathan Steiner: I doubt you will get a answer tonight.
You: thank you jonathan. Please do not take any of my comments personally as they are not aimed at you
Jonathan Steiner: But it is possible.
You: at least you honest
You: have a good day
Jonathan Steiner: I understand your frustation.
Jonathan Steiner: Thanks you too.

GREATEST EXPERIENCE EVER. at least the dude was honest at the end "I doubt you will get a answer tonight."

[the_orangekat]

Is sportsbooks.com affiliated with sportsbook.com?

I ask because sportsbooks.com (with an "s") has been paying me on time but I have heard they are tied together.

Can anyone shed some light?

[bigboydan]

Is sportsbooks.com affiliated with sportsbook.com?

I ask because sportsbooks.com (with an "s") has been paying me on time but I have heard they are tied together.

Can anyone shed some light?

It appears that they are part of the Jazette family of books sir.

[Bill Dozer]

OK, I have Trpsins' and Doc's account IDs. Any others?

[Bill Dozer]

Is sportsbooks.com affiliated with sportsbook.com?

I ask because sportsbooks.com (with an "s") has been paying me on time but I have heard they are tied together.

Can anyone shed some light?

Dan is right. Same processing, lines and everything else but promos. The only variance in processing has been with the amounts. A big check might come from point A while a smaller one might be cut from B.

[rdgn123]

so i just spoke with a rep:

You: hi
You: i would like an update on my withdrawal
You: the one that was sent on 4/24
Matt Lindsey: Please bear with me while I look up your account details.....
Matt Lindsey: We should have a full update on that by 11.59pm EST.
Matt Lindsey: We'll email you just as soon as that becomes available.
Matt Lindsey: Apologies for the inconvenience.
You: so i should have a tracking number by 11:59 tonight?
Matt Lindsey: We will have a full-update on those withdrawals, yes.
You: okay
You: thank you

so supposedly they'll have an update before midnight, just like they promised one by 6PM today. we'll see.

[trypsin]

OK, I have Trpsins' and Doc's account IDs. Any others?

Bill,

My account was credited for the withdrawal in the past hour.

Thanks for your help!

trypsin

[corleone0828]

I signed on tonight at around 12:00 eastern time to see that my account had been credited. I requested another withdrawal, but now I'm kinda worried, does anyone know if I made the right move or should I have waited to talk to cs tomorrow

[sportsbook.blow]

I signed on tonight at around 12:00 eastern time to see that my account had been credited. I requested another withdrawal, but now I'm kinda worried, does anyone know if I made the right move or should I have waited to talk to cs tomorrow

thats probably a smart move....knowing them they probably hoping we lose all of it so they dont have to pay out anything....im waiting though....i just received all my money back into my account also but thats still unacceptable....i didnt wait two months to get my money back into my acct....i refuse to let it go.

[sb1384]

thats probably a smart move....knowing them they probably hoping we lose all of it so they dont have to pay out anything....im waiting though....i just received all my money back into my account also but thats still unacceptable....i didnt wait two months to get my money back into my acct....i refuse to let it go.

ditto. if they want my business they need to provide a bonus commensurate with what they put us through. less we forget, this isn't over. even if we withdrawal IMMEDIATELY, the best we could hope for is receiving our withdrawal 10-15 biz days. So I agree, 80-90 days is crazy. Nice to have the money, but we still don't really have it.

[sportsbook.blow]

Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.

Hello, my name is Chris Jordan. How may I help you today?

You: I would like to know why i recieved my money back into my account i waited 2 months and this is the best solustion you guys could come up with?

Chris Jordan: I sincerely apologize on behalf of our company for the fact that you’ve had to wait such a long time, we certainly understand you may be upset and you are only being reasonable. Allow me to inform you that we have received solid feedback from our processor on how this issue will be handled; therefore we have decided to get these funds credited back into your account balance. You can see that we have credited the $2 500 back in your account.

You: i can see that but that is still unacceptable

You: i watied 2 months to get my money in my account?

You: i dont want my money in my account i want my money in my hand

You: how do i know i wont rerequest this payout and have the same problem

You: i need to talk to a supervisor

Chris Jordan: We truly understand, but the processor in charge of your check was taking longer than usual, so we decided to cancel the withdrawal, credit your account back and give you a new opportunity to request a new withdrawal.

You: this is not giving me an opportunity

Chris Jordan: Now your new request will not take that long.

You: im giving you guys the opportunity to fix this

Chris Jordan: We have recently added several new payment processors in order to help us get your money to you as quickly as possible.

You: i need to talk to a supervisor

You: your telling me ive watied 2 plus months for my money so now you credit my accoutn and im supposed to be all howdy doody and act like nothing happened?

You: if you were having a problem with the "processory" why didnt your company get it fixed a month ago

You: is it really necessary to wait to months

Chris Jordan: Let me send a request for a compensation for all the inconveniences we have caused.

You: and string me a long if you were in my shoes you would feel like you being played for a fool

Chris Jordan: The majority of sportsbooks and casinos serving the US market are under pressure to find new and alternative payment methods since the restrictions placed on financial institutions by the US government. This is the reason why.

You: then how come when i requested my other checks i got those in time

Chris Jordan: We do understand how you feel.

You: you guys make no sense how long will i have to wait for a compensation a whole year

Chris Jordan: Because those were sent by a different processor.

You: can i speak with a manager please

Chris Jordan: I'm just going to transfer you to one of my manager.

Please wait while I transfer the chat to 'Joe Keel'.

Hello, my name is Joe Keel. How may I help you today?

Joe Keel: This is the manager, how may I help you?

You: i would like to know why it took 2 months to credit back my account so that i have to rerequest another payout for a mistake on your companys part

You: this is not a acceptable resolution

Joe Keel: As Chris mentioned we are working with offshore merchants right now. There was a problem with that specific batch, which ended in us having to put the money back into all accounts, as it was done in your case.

You: you string me along for two months giving me false answers and promises and then you end up just creditng back my account and telling me i need to re request it

You: soo why did it take this long

You: doo you think i should be happy with this resloution

Joe Keel: You need to understand that this was a problem originated due to merchant’s limitations. We are as affected as you are.

You: i dont need to rerequest a payout

Joe Keel: No.

You: you guys need to rerequest it and have it overnighted to me

Joe Keel: But it is the reality of the industry.

You: soo basically im screwed

You: and i just need to let it goo

Joe Keel: Unfortunately this is what we need to work around due to the reality of the gaming world right now.

You: i dont care what you guys do but i plan to be compensated and i plan to be compensated quickly for this

Joe Keel: We are offering you the chance to request a new withdrawal and the possibility of compensation. What else can we do?

You: you mean

You: i have a possibility of compensation

You: ?

You: a possiblitliy

You: after all this i only have a possiblitly

You: you can redo my request and put a rush order on it

You: what am i suppposed to do if you all of sudden stick me in with another one of those batches with your great processors that takes another two months

Joe Keel: Obviously we will make an effort to avoid that from happening.

Joe Keel: We will submit your request for compensation right now.

Your reference ID for this chat is LTK11605475572X. Please quote this ID if you need to contact us again in relation to this matter.

You: what is compensation a 100 dollar bonus that i will have to play to earn

You: thats unacceptable alos

Joe Keel: We have not given you the details of the bonus; it is incorrect to make that type of assumption.

Joe Keel: Of course we will notify you once an update is available.

You: and when can i expect this compensation

Joe Keel: Within the following hours.

[sb1384]

Dan is right. Same processing, lines and everything else but promos. The only variance in processing has been with the amounts. A big check might come from point A while a smaller one might be cut from B.

Bill, I received my withdrawal amount credited back to my account. So, please disregard the email from SBR: sb1384 if you haven't already touched base with SB.com regarding. In any event, thank you for the willingness to step in and the role SBR plays in the industry.

[pauloemsu]

Bill sent you a pm...

[pauloemsu]

By the way the march 31st/april 1st batch wasn't the only one effected. I requested mine one 4/24 and it was processed on 4/28 and still no money....

[sportsbook.blow]

Just an update...got all my money back into my account and they gave me an extra 100 dollars..whoopteee.....anyways i re requested the withdrawl...lets just hope this shit doesnt take another 2 months.

[oddsmaker]

I'm happy for you guys. I'm still being jerked around by sportsbetting.com. I feel like I'm never going to see my 2,500 anymore. SBR step in!

[pauloemsu]

My update
Requested payout on 4/24
Processed on 4/28
Put back in my sportsbook account 6/7
Requested new payout 6/7
Processed ............. Still waiting

[corleone0828]

has anyone had their latest withdrawal processed yet?

[trypsin]

has anyone had their latest withdrawal processed yet?

processed a request night of june 6th and not processed yet. boo. this is a rewithdrawal after they held my money captive for over 2 months.

still no money oddsmaker?

[corleone0828]

UPDATE:
Requested 6/6/08
Processed 6/10/08
Sent VIA Courier

let's see what happens...

[oddsmaker]

No money. I don't know what to do. I've been polite. Still no response from the "withdrawal team".

[trypsin]

No money. I don't know what to do. I've been polite. Still no response from the "withdrawal team".

what has sportsbetting chat said?

[oddsmaker]

what has sportsbetting chat said?

Nothing man. I made a thread about my issue. I hope people actually listen to reviews and stories like ours.