Win4real.com confiscates 90k in winnings

[ZerotoHero]

I made several deposits totaling approximately $10,000 on Win4Real.com. It was mostly up and down and then I won a couple large parlays and sports bets. My luck continued to run well and did very good in the casino. I managed to pump my balance up to almost $90,000. A few days later I tried logging into my account and it had been disabled. When I contacted support they could offer no explanation. Emails were not returned and I was basically accused of cheating several times but offered no other explanation as to why my account was closed and money seized.

This event took place approximately a year ago and ever since I have been searching for ways to get my money back. I knew there was little I could do from the US since these sites are based offshore. I just recently found SBR and am hoping somebody can help me. Below is a chat transcript between me and one of the Win4Real.com REPS as of yesterday:

Please wait for a site operator to respond.
You are now chatting with 'Robyn Black '
Your Issue ID for this chat is LTK164027921048X
Robyn Black : Hi!
Robyn Black : Let me assist you
Me: Oh
Me: Hello
Me: My account was disabled and I had a large balance in there and was given no explaination
Me: as to why
Robyn Black : ok
Robyn Black : May I please have your account number (player ID) and password?
Me: XXXXXXXXX
Me: XXXXXXXXX
Robyn Black : thank you
Robyn Black : please hold
Robyn Black : I do not see any comment in the account
Me: so why is it locked?
Robyn Black : it doesn't say
Robyn Black : a supervisor will be here in the next 4 hours
Robyn Black : he will be able to assist you since there are no comments
Robyn Black : could you contact us later
Me: No there was a very large amount of money in the account and this is just unacceptable
Me: this is not a way to treat a customer and I will be sure to go complain to a sportsbook watchdog website
Robyn Black : I see none
Robyn Black : that's why I ask you to contact a supervisor
Me: This chat conversation is being recorded for verification and security purposes.
Me: My balance is zero?
Me: Well look at my history, you will see where you confiscated my winnings without merit or explanation!
Me: Unless you have already covered this up.
Me: I want my transactions emailed to me right now!
Robyn Black : I told you what you can do
Robyn Black : to get further assistance
Me: I'm not waiting 4 hours
Robyn Black : I do not have access to certain things
Me: You dont have access to my transaction history?
Robyn Black : ok
Me: How can you not have access to something as simple as transaction history?
Me: Just so I am understanding you clearly, you are unable to pull up my transaction history?
Robyn Black : not when the account is inactive
Me: haha ok.
Me: You have a nice night.



Stay far away from this website they are a bunch of no good crooks. Win to much and you wont get paid.

[BChrisB]

Did you start by filing a complaint here?

[ZerotoHero]

Did you start by filing a complaint here?

I filed a complaint today with SBR, but I wanted to post in the forum to show what dishonest crooks these guys are.

[BChrisB]

Well you made the first step. Do you have a copy of the transcript of your follow-up with a supervisor. Would love to read it.

[tommygun]

holy crap man, i would be so pissed, my heart would sink if i got that much stolen....

[ZerotoHero]

I tried contacting them again via live chat to speak with a supervisor this morning and here is the chat log:

Please wait for a site operator to respond.
You are now chatting with 'Jessie Robinson'
Your Issue ID for this chat is LTK164027930720X
Jessie Robinson: Hello! How may I assist you?
Me: My account has been disabled without any reason provided to me. I had a very large balance and was up a lot of money and you have not provided any reason for seizing my funds
Me: I think I need to speak to a supervisor
Jessie Robinson: Could you please confirm your account number and password?
Me: XXXXXX XXXXXXXX

Jessie Robinson: just a moment please
Me: ?
Chat session has been terminated by the site operator.

[ZerotoHero]

After being hung up by the last associate, I finally did get a supervisor on the chat. You have to read this because it is quite ridiculous:

Please wait for a site operator to respond.
You are now chatting with 'Jessie Robinson'
Your Issue ID for this chat is LTK164027931146X
Jessie Robinson: Hello! How may I assist you?
Abe: I was just speaking wiht you
Abe: and you disconnected the chat
Abe: Please be advised this chat session is being recorded for security and verification purposes
Jessie Robinson: just a moment
Jessie Robinson: I'll transfer you to Edward
Jessie Robinson: he is a supervisor
Abe: ok
Please wait while I transfer the chat to 'Edward Kessman'.
You are now chatting with 'Edward Kessman'
Your Issue ID for this chat is LTK164027931146X
Edward Kessman: HI this is Edward. May I have your account number and password so I can bring up your information?
Abe: XXXXXXX
Abe: XXXXXXX
Edward Kessman: Just a moment, while I bring up your account
Abe: Ok
Edward Kessman: How may I assist you today Abraham?
Abe: Are you joking?
Abe: My account has been disabled and my funds have been seized
Abe: I had won a large amount of money and now you have seized my funds. It is convenient when I deposit and lose you keep the money. When I win you just seize the money.
Abe: Are you still there sir?
Edward Kessman: I am reviewing your account activity as we speak
Abe: Ok, I would also like copies of my transaction activity.
Abe: I would like two questions answered which nobody seems to know
Abe: 1. Why was my account closed?
Abe: 2. What is my account balance?
Abe: Are you going to answer me?
Edward Kessman: Abe you took advantage of our withdrawal system to deposit into your own account money which you never sent to us, our security dept. realized what you did and seized the funds because those funds were never sent to us to begin with. This matter has already been explained to you extensively and your account will remain closed and your balance has been and will continue to remain forfeited in accordance with our terms and conditions: ¨the customer acknowledged that any attempt by him, or any party acting upon his explicit or implicit cooperation or encouragement, to defraud us shall result in the forfeiture of his entire account balance including his initial deposit and he shall be permanently banned from further access to our Products and Services. He further acknowledged that this forfeiture shall in no way prevent us from pursuing other avenues of recourse such as the filing of a criminal or civil legal action¨
Abe: "Abe you took advantage of our withdrawal system to deposit into your own account money which you never sent to us, our security dept. realized what you did and seized the funds because those funds were never sent to us to begin with"
Abe: What does this even mean?
Abe: Never sent to you? All my deposits were on credit card and there are records of this.
Edward Kessman: It seems the funds you used to place wagers and obtain winnings from were obtained by illicit means, therefore both the balance and winnings were seized
Abe: illicit means????
Abe: again you are not being clear, but rather offering vague answers which make no sense.
Abe: What it sounds like is you are accusing me of cheating without any proof.
Edward Kessman: we have all the records and information we need in order to justify account closure. That is all we need to let you know.
Abe: I want transaction histories
Abe: If you "have" these then please show me.
Abe: This is assuming you haven't already fixed the records or changed them.
Edward Kessman: This issue is very simple Abe. Your account is and will remain INACTIVE. You decided to take advantage of a system glitch we later fixed. You violated our account terms and conditions and we only did what you knew would happen: deactivate the account and seize the illicit funds
Edward Kessman: Our business relationship was been terminated and we do not need to provide you with detailed reports
Abe: Haha, oh a system glitch that's convenient.
Abe: And your not going to provide me any documents or proof.
Abe: Is this correct?
Edward Kessman: correct
Abe: Ok please keep in mind this chat session has been recorded and I will be sharing this with all forums that I can find. You have a wonderful day.
Edward Kessman: You too Abe!
Chat session has been terminated by the site operator.




First he claims in the chat that they never received the funds. Then he changes his story and tells me a "system glitch" was responsible and therefore all my funds were seized. The real kicker is his refusal to show me any proof or documents proving their ridiculous contradicting stories.

I really hope that SBR lives up to their name and goes after these dirtbags. This should be an F book for seizing funds of people who win to much. This is so upsetting and I feel so stupid for playing at this website. If anyone has any other suggestions on what to do please let me know.

[HedgeHog]

Did your credit card deposits clear?

BTW, Jazette is the biggest collection of crooked Books-most are rated D-. However, the one you played at, Win4real (ironic name!), is rated C-. If the facts are with you, SBR may be able to work with them. However, I feel there is something more to this story.

[BrianLaverty]

It should be easy to show whether or not you made these deposits with your CC statement....

[ZerotoHero]

No no no, this is not a case of classical CC **********. Why would I charge back $10,000 if I was up $90,000 anyway? That makes no sense.

Besides it isn't even clear what they're talking about. First they never received the money, then there was a software glitch. Even assuming the CC deposit somehow didn't make it through, so deduct whatever the amount was from my balance and pay me the remaining amount.

There is nothing missing from this story except that I won to much for them to take.

[Mikail]

something is missing from this story. Do you have your cc statement with proof of deposit?

[ZerotoHero]

something is missing from this story. Do you have your cc statement with proof of deposit?

Yes I have the records of the CC deposits that went through if this is indeed the issue. So long as they tell me what merchant they charged it as since I gamble at several different books for large amounts.

[Mikail]

Let us know how sbr responds to this since you filled out a sportsbook complaint.

[bachngocduong]

good luck guy but OH MY GOD deposit 10k in C- book

[ZerotoHero]

good luck guy but OH MY GOD deposit 10k in C- book

It was several deposits, and I wasn't aware of SBR at the time.

[durito]

Did your credit card deposits clear?

BTW, Jazette is the biggest collection of crooked Books-most are rated D-. However, the one you played at, Win4real (ironic name!), is rated C-. If the facts are with you, SBR may be able to work with them. However, I feel there is something more to this story.

win4real/sportsbetting/racebook haven't been part of jazzette for a couple years now.

[ZerotoHero]

I hope my complaint to SBR went through correctly. I never received any confirmation email.

[HedgeHog]

win4real/sportsbetting/racebook haven't been part of jazzette for a couple years now.

SBR's rating section still shows them as part of the Jazette family. Leaving this crooked family may explain the rating rising to C-.

SBR RATING C-
Contact Information
CS Phone: 1-800-678-1830
Local Phone: 011-506-282-1004
Fax Phone: 1-800-201-4919
Email: cashier@win4real.com
Live Chat:
Win4Real
Company Information
Website: win4real.com
Software: World Gaming
Parent / Host: Jazette Enterprises Limited
Policy: win4real.com Rules

[wtt0315]

i think if ihad 90 k on the line i would be calling and talking to a sup not live chating.

[durito]

SBR's rating section still shows them as part of the Jazette family. Leaving this crooked family may explain the rating rising to C-.

SBR RATING C-
Contact Information
CS Phone: 1-800-678-1830
Local Phone: 011-506-282-1004
Fax Phone: 1-800-201-4919
Email: cashier@win4real.com
Live Chat:
Win4Real
Company Information
Website: win4real.com
Software: World Gaming
Parent / Host: Jazette Enterprises Limited
Policy: win4real.com Rules

the rating section still lists books that haven't been in business for a decade.

[ZerotoHero]

i think if ihad 90 k on the line i would be calling and talking to a sup not live chating.

I want everything these schmucks tell me in writing.

[Mikail]

I hope my complaint to SBR went through correctly. I never received any confirmation email.

It shouldn't take long to recieve an email from sbr once recieved. I filed an sbr sportsbook complaint against the sbr casino and recieved a response the next day. Yes I filed a complaint against the sbr casino.

[wtt0315]

good luck to you.. you should take a trip down there for that amount of dough

[tachi]

ZerotoHero, if your deposits weren't REAL,
you are only losing the SBR's time and yours.

[ZerotoHero]

good luck to you.. you should take a trip down there for that amount of dough

Yeah and I'll bring Vinny and Tony with me...

[ZerotoHero]

ZerotoHero, if your deposits weren't REAL,
you are only losing the SBR's time and yours.

How could a deposit not be real?

[dimon]

many merchants, several books, they need to tell you what the charges were on YOUR credit card???...something is very uncertain here...nevertheless, I wish you luck if you i fact won and sent this money...but why would you do that with the C book, when there is bookmaker, greek 5dimes and so on????

[BChrisB]

ZerotoHero, if your deposits weren't REAL,
you are only losing the SBR's time and yours.

For the time being, I think he deserves the benefit of doubt. Reason being, if you make multiple deposits for that amount how could they go up to 10k. Also, accumulating 10k in false charges is criminal so I would imagine he would be sending his complaint from prison if this were in fact the case.

[MDJ]

Honestly,
I would call the sportsbook and let them know you are getting on a plane and coming down there. If this doesn't get their attention then I would really get on a plane and go down there and collect my 90K. Are you kidding me...? This is more money than most people make in a year. Get yourself a plane ticket and camp out for a week until you get this resolved. Worst case scenario... You get a nice vacation. Granted the sports book isn't running their operation from Zeb's basement and you end up with an orange ball in you mouth.....

Good Luck!

[Lint Pockets]

win4real sounds like some ghetto website that some thug operates from his parents basement. just reading the name of the site alone and i would of never made a deposit there.

[Tseay]

$10 Large in a crappy book?? Fly to vegas and place bets.

[63890000]

i hope u get your money thanks for the info to stay away

[Hareeba!]

They claim to be licensed by the Governor General of the Netherlands Antilles
I don't know how much regulation and power they exercise over their licensees but perhaps it's worth pleading your case to his office?

[protein]

90k.

Hmm... don´t know a player who´s growing the balance that much without withdrawal. At least You need to try to withdraw on 50k mark.

[DaProfessor23]

err whole thing seems fishy. and by whole thing i mean both counter parts.it seems like you are leaving something out that took place hero. but regardless they are not treating you like a A+ customer, they atleast owe you a clear explanation. hopefully SBR fixes that mess.