i'm never depositing at betphoenix again

[Nicky Santoro]

within the next 18 months, Phoenix is the next Betroyal or WSEX for sure.

Very unserious book. Pyramid scam imo

i hope not, i got a lot of money there..

hey, now that my buddy JJ is working with richie, maybe he can get me paid faster.

[in2thethickofit]

took me 2 minutes to get my 50.00...just did it...sorry if no one else is as lucky

[moonbeam]

i hope not, i got a lot of money there..

hey, now that my buddy JJ is working with richie, maybe he can get me paid faster.

I don´t think so.

You need to pray

[milwaukee mike]

moonbeam that is overreacting imho

[dark star]

Always paid quickly there....got my free play in a minute.

[milwaukee mike]

yes i realize that it's a free play

betphoenix POSTED TWICE IN THIS THREAD and rather than apologizing, they seem to be more interested in confronting posters and attacking other books.
perhaps some of us would be less frustrated if betphoenix would've just posted something like this:
"we are aware of our customer service problems and delays, and apologize for them. we are working hard to earn your respect and trust as a top-tier sportsbook by training our staff to treat every customer in a timely and courteous manner."

[moonbeam]

I don´t think so.
You can´t overacting if a book needs 6 month to pay you

[BeatTheJerk]

Max withdraw on this promo is 200. I said "fa get bout it"

[gavin]

actually i got mine yesterday, but it took me 3 chat reps to get it...

[moonbeam]

Moonbeam...always nice to hear from you. I happen to think we are pretty serious. I guess I could be a bit biased though. Does that mean we are going to be added to the SBG line up soon as well?

Why are you a bit biased Richard?

[BetWeather]

never got mine!

[Carseller4]

Holy crap! I thought it expired on 8/31 so I didn't even bother. Went to live chat at 7:26....4 minutes before kickoff....they credited it right away and got my bet in with 2 minutes to spare!

Thanks BetPhoenix!

Saints -4.5 to win 45.05!

[betphoenix]

Not being confrontational at all. Chuck Sims and Moonbeam are just looking to pile on is all. I think I have the right to courteously respond to that. At any rate, I apologize if any of the free wagers took some time to credit. The demand was high for sure. I believe all should be good to go with those wager credits at this time. Good luck on your plays tonight gentlemen.

[moonbeam]

Not being confrontational at all. Chuck Sims and Moonbeam are just looking to pile on is all. I think I have the right to courteously respond to that. At any rate, I apologize if any of the free wagers took some time to credit. The demand was high for sure. I believe all should be good to go with those wager credits at this time. Good luck on your plays tonight gentlemen.

Cool.

Tell us more courteously about your pyramid scam book.

[OldSchool75]

Not being confrontational at all. Chuck Sims and Moonbeam are just looking to pile on is all. I think I have the right to courteously respond to that. At any rate, I apologize if any of the free wagers took some time to credit. The demand was high for sure. I believe all should be good to go with those wager credits at this time. Good luck on your plays tonight gentlemen.

So I can only withdraw 200 on this free play if I run the balance up?

[KGambler]

My experience with BetPhoenix was hands down the worst experience I have ever had with any book. BetPhoenix is nothing close to a B+ book. SBR clearly has an agreement with BetPhoenix to not put BP customer complaints on SBR's front page.

Serious issues SBR posters have experienced with this "B+" book (none of which have appeared on the "front page"):

1. A customer requests a payout via Moneybookers through the live chat. A scam artist posing as the customer later goes into livechat and requests that BP change the Moneybookers payment to a different account with a very similiar email address. BP inexplicably goes ahead and sends the money to the second account. Just one of many inside job/rogue employee thefts that you will see in this list. The customer was eventually reimbursed in full, but it took months.

Betphoenix - my story related to security issues and slow payments.

2. This is what happened to me. Someone logged into my account (you will see that this happened to at least three other people) and made enough 3, 4 and 5 team parlay bets to bust my entire available balance. BP initially said my account was not hacked, then said it was, then went back to saying it wasn't. Despite the fact that many of these parlays consisted entirely of games which were not close to starting when I alerted BP to the hacking, they waited until all of the parlays were losers, then informed me that they would not cancel any of them.

My BETPHOENIX ACCOUNT HAS BEEN BROKEN INTO

3. A customer opens his account to find 7,000 Euros missing. It turns out a hacker is playing BJ like a maniac (hitting hard 18s, soft 20s, etc.) in the casino at the same time the customer is contacting CS to find out where the hell his money went. Months later, this customer was able to get a full refund. This, after BP told lies that only his IP address showed up in their system as having logged in. Poster "Marauders" also posts in the thread to say that the same thing has happened to him. BP has refused to reimburse Marauders for his phantom casino losses. Also in this thread, the amazing revelation that a customers password is contained in the URL when they log into BP's website.

7000 euros missing from betphoenix account

4. A pending bet simply disappears from a customers account. Have you ever heard of something so ridiculous? Other than having your money simply disappear from your account (see above), this is one of the worst problems I have ever heard of occuring at any sportsbook. How can you trust a sportsbook where bets disappear from their database. BetPhoenix actually admits that the bet did disappear from their database. They tracked down the bet and put it back as pending. Amazing! Multiple people (including myself) had earlier had experiences where winning wagers seemingly disappeared into thin air. You can read about that in this thread too.

More Bet Phoenix skulduggery

5. A player logs into his account and notices that $3,400 is missing. He contacts CS and is told that he lost it in the casino. Sound familiar??? Again, it was a hacker who played crazy in the casino. This customer received a 100% refund. Actually, this thread is where Marauders first posted that his account was also hacked - all the way back on February 8th. They gave Marauders the run around until June 2nd and then told him they wouldn't reimburse him for his "losses".

Help! Account problems at BetPhoenix

6. This guy became a BP agent. His players won a bunch of money, and after only 4 weeks the agent requested a complete withdrawal of all funds. It's safe to say that this behavior must have pissed off BP. Take my advice, don't make BP or any of their employees mad if you have a nice balance there. This agent made arrangements to personally pick up his $24,470 withdrawal in CA. He then asked BP if his brother could make the pick up instead. BP said "no problem". BP informed the agent that he needs to use a password at the pickup. They gave the agent the password over the phone. 30 minutes later, before the agent even has a chance to relay the info (including password) to his brother, the agent calls BP to inquire if the money is ready yet. BP informs him that the agent's "brother" has already arranged a meeting, provided the password, and collected the $24,470.

Betphoenix.com Scammed me for $24,470

7. A Bet Phoenix customer has his credit card charged by BP's credit card processor, even though he never made a deposit. ttaylor89 cut and paste this, apparently from another forum. He pasted all of the thread comments (again, from some other forum) in page 4 of the "My BETPHOENIX ACCOUNT HAS BEEN BROKEN..." thread. It's kind of messy though, so I am just putting the pasted live chat here.


michael : this one on the 3rd of march i need to know about

Kathy: That transaction does not have an amount on it?

michael : yes it was deposited from my account for $500

Kathy: ok thanks, please allow me one more minute, I am with accounting on the phone

michael : the thing is that i didn't approve this transaction at all!

michael : let them know that

michael : i use a debit VC card and i check my online bank balance this morning and it showed a transaction from you guys for $500 on march 3rd

Kathy: Ok Michael, the situation is the following

Kathy: There was a system error at the processor that provoked a few charges by mistake, they are aware of this and they have started the process for the money to be credited back to your bank account / credit card

Kathy: You can contact your bank to know exactly when the money will hit your account, please do not mention that this transaction is for gambling purposes

michael : are u serious?

Kathy: just tell your bank that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: and that you need to know when will it arrive

Kathy: I apologize for the inconvenience, the processor is taking care of that

michael : can u forward email to sam

Kathy: sure, I can inform Sam about the situation

michael : this is unreal

michael : if i never caught this you would have taken 500 from me

Kathy: as I am telling you there was a system problem at the processor

michael : this is very unprofessional of you guys

Kathy: and they fixed it right away

Kathy: the money is on the way back

michael : i am really upset that you guys would do this to me

Kathy: unfortunately we do not handle the processor's situations

michael : how long will it take to get my money back

Kathy: it is a total different company

Kathy: that will depend on your bank, you can contact them for that information

Kathy: tell them that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: you should be receiving it this coming week

michael : i need that money now

Kathy: The money is already on the way, I apologize for the inconvenience


They also flat out told me in chat (when I was asking about my account being hacked) that several customers had their credit cards charged when they hadn't deposited! Look for the red quotes...

Please wait for a site operator to respond.
You are now chatting with 'Wendy'
Wendy: Hello. How may I assist you?
Mike: Hi Wendy. My account was broken into. I am supposed to talk to Derek about it.
Wendy: one sec please
Mike: Thanks
Please wait while I transfer the chat to 'DerekB'.
You are now chatting with 'DerekB'
DerekB: Hello Mike, let me transfer you to my one of my managers who was looking into the matter.. thanks
Mike: OK, thanks
Please wait while I transfer the chat to 'Jason'.
You are now chatting with 'Jason'
Jason: hello Mike
Mike: Hi Jason. Can you tell me what you see for the IP addresses?
Jason: XX.XX.XXX.XXX
Mike: Any others??? What are your findings?
Jason: give me a sec
Mike: OK, thanks
Jason: i cant see anything else
Jason: but i dont have that kind of access either
Mike: What is being done about this?
Mike: I want the $183 in losses refunded. I want the pending wagers that I did not place cancelled. I want my account closed
Jason: this issue just happened today..and we need to investigate
Jason: it
Jason: i just need your patience
Jason: inorder to rectify this situation
Jason: i understand how you feel
Jason: i have clients that feel the same way
Mike: OK, so you are still investigating. Sorry, I am getting worried because you tell me you only see 1 IP address.
Jason: but they all are giving me the time
Jason: like i said i only see a limited access to Ip addresses
Mike: I have no problem with giving you time to investigate.
Jason: give us some time
Mike: Do you know about how long it will take?
Mike: Also, could you do me a favor? I can not log into my account now, which is how I want it. But I would like for you to email me the wagers that were places on Tuesday and Wednesday.
Mike: *placed
Jason: ok hold on
Jason: ok i have to get access to copy that from your account from our IT dept
Jason: give me an hour or so
Jason: ok
Mike: OK, thanks
Mike: Did this happen to more clients this week???
Jason: thats what we are finding out
Jason: some are having issues with credit cards being charged
Jason: so we need to see if these guys have the abilty to hack us
Jason: so bear with us
Jason: i have a few more clients to talk with
Jason: you need anything else
Mike: OK, thanks for telling me. I will check the card I used. I see now why you need more time to investigate if there are other cases. I will look for your email later. Thanks for the help and I will contact you later
Mike: goodbye
Jason: good bye
Chat session has ended.


Not one of these serious issues has ever made SBR's front page. Any one of these extremely serious complaints should have been on the front page, with a link to the relevant thread. You know, just like all the non-paying books are treated... Take a look at SBR's current front page and tell me how in the hell none of these doozies made it.

[milwaukee mike]

Not being confrontational at all. Chuck Sims and Moonbeam are just looking to pile on is all. I think I have the right to courteously respond to that. At any rate, I apologize if any of the free wagers took some time to credit. The demand was high for sure. I believe all should be good to go with those wager credits at this time. Good luck on your plays tonight gentlemen.

fair enough and thanks. i'm sure you're aware when you mass mail free bets a lot of us are going to respond


i still think it is strange to be put on hold twice for over 1/2 hour on a tuesday from a B+ book but i accept the apology
best wishes for a prosperous football season

[ericthegangster]

no bone movies

[OldSchool75]

Cool.

Tell us more courteously about your pyramid scam book.

Pyramid or Ponzi?

[big joe 1212]

I doubt a pyramid book would be giving everyone free plays for no reason.

[OldSchool75]

I doubt a pyramid book would be giving everyone free plays for no reason.

To try and get the people they get the free plays to deposit as well? they virtually begged me for a deposit when I got the play.

[Eagle1958]

BetPhoenix is a rogue book. They make up rules as they go along to fit a particular situation. Stay far away from this outfit. Can't imagine why SBR still advertises for them and rates them highly. BAD NEWS

[muldoon]

Yea...and they do too much cold calling

You mean calling me every Friday for the entire summer is considered a lot? LOL. Damn, these guys had quite the summer relationship with my voicemail.

[Nin81]

Arent they moving their operations to Panama? Anyone know anything more about that?

[SRBI]

This is to anyone who took advantage of the $50 freeplay promotion they just had yesterday for opening day NFL game.

In order to get your money, you gotta:

-Rollover the won amount (not including the freeplay) x8
-Once you have reached the rollover amount (in my case it would be $800 cuz I put in 2 team parlay 50 to win 100 that cashed) you can withdraw

...BUT...

-You can only withdraw a max of $200, the rest of your funds (in my case, $600) gets wiped away.

What a freakin promotion, if I had known this I never woulda bothered signing back up with them to take advantage of it.

No wonder I asked them to delete my account 2 weeks ago....

[betphoenix]

I guess we are going to take heat for everything we do including giving promos now. In one thread regarding a free money promo I see "Rouge book, Ponzi scheme, bad news, moving to new countries, bad because we gave you $50 free and capped the winnings at $200 free" comments flying. I have tried to be here to give you guys a representative to interact with, and it just gets abusive at best. So...thank you all who took the promo, I hope you did well to it. If you meet the restrictions you will get paid, and we hope you have a great football season. For those that are just looking to berate BP, I wish all of you the best of luck with whomever you business with this season.

Take care all,

Richard

[Smoke]

i've never had a problem getting paid at betphoenix but i do agree that $200 max cashout on bonus is stupid. so basically they wipe out the rest of the money you win from bonus..

[spartangreen]

I have been with BP for over a year and never had a problem. Most threads on here ripping them are retarded, complaining about not getting a free play right away is ridiculous.

[SRBI]

I think the promo is a great thing I just don't like the fact that I gotta bust my ass to get it all the way up to 800 only to be able to pull 200.

I mean why waste my time?

Back to 5d!mes I go...

[ABEHONEST]

Here's my explicit testimony:
Yes, customer service has drooped, really bad. After that, I don't know?

[moonbeam]

i hope not, i got a lot of money there..

hey, now that my buddy JJ is working with richie, maybe he can get me paid faster.

How much money?

Hopefully not 10% of your bankroll.

If this is the case, not even the allmighty JJ Gold is able to help you

[moonbeam]

Not one of these serious issues has ever made SBR's front page. Any one of these extremely serious complaints should have been on the front page, with a link to the relevant thread. You know, just like all the non-paying books are treated... Take a look at SBR's current front page and tell me how in the hell none of these doozies made it.

Phoenix is an advertising book at SBR

Don´t expect to much in this case.

I agree it´s sad that SBR isn´t interested in all those complaints against Phoenix.

But that´s business

[Ratatat415]

I had no trouble with the 50 request

[milwaukee mike]

I have been with BP for over a year and never had a problem. Most threads on here ripping them are retarded, complaining about not getting a free play right away is ridiculous.

really?
it's ridiculous to complain about wasting an hour of your time to get $25 (value of a $50 free bet) that you then have to roll over 8 times with a max payout of $200 (with i presume a $50 withdrawal fee)?

so to get what i consider to be about $10 worth after the rollover/max restrictions, i was getting paid around minimum wage for being aggravated on hold. that to me was a reasonable gripe.

just because you're giving something away free doesn't mean you should expect people to wait forever and put up with every restriction in the book. would you wait an hour for your whopper on your lunch break even if you knew it was going to be free because you had to wait so long?

yes it's a great promotion but also yes we have reasonable complaints about their customer service, which have been answered (finally) to my satisfaction by richard.

[Money]

If it wasnt worth waiting an hour for then why did you do it? Its hard to complain about something that is free. No one is holding a gun to anyones head making them request this from betphoenix. If you have a problem with the customer service or max cashout then simply dont play it.