anyone having problems with 5dimes?

[RedApples]

i have been in correspondence with them via info@5dimes.eu regarding NASCAR wagers that have yet to be cancelled. they cancelled my to win bets on xfinity and trucks, my xfinity h2h, but not my trucks h2h bets. each email got a different response as to what was going on. i've been told multiple times that the issue would be handled the next morning.

wondering if theres anything i can do about this rather than use that contact email and go to live chat. i'm amazed how incompetent they are,

[PD77]

Maybe they read some of your clown show threads about them and decided to piss you off. You’ve bitched about them being a clown show for months on end so why do you keep coming back? Expecting something different?

[RedApples]

they are total buffoons. now, a full week must pass because of the misapplication of this rule;
Greetings,

Thank you for contacting us. We have been checking lately with our wagering office in regards to your request, we understand your concern and understanding in regards to the current situation however, according to our general rules:

"Events must be completed within one week of the scheduled final date to have action (unless otherwise noted)."

https://www.5dimes.eu/sb_rules.html#motorsports

The events related to the tickets you mentioned have been postponed not cancelled, according to our sources, that is the reason we haven't void those wagers, if you have any information stating this events were completely cancelled, please share this information with us so we can forwarded to our wagering office for them to consider.

Let us know if you need further assistance.

Best regards
Steve
Customer Service Department
5Dimes Group

[RedApples]

i requested that they please respond by letting me know how my other bets from this event were cancelled, including all of my xfinity bets, if it is the case that these are postponed and not cancelled, whatever that means. go figure, they couldn't answer that question.

they don't even know what rules they are quoting. they have literally made up 8 different stories. its scary.

response;

Unfortunately at this time the wagers won't be graded, as explained, the wagers will stand until it is time to grade them. As per rules, which you agreed in the moment that you place a wager, the wager will stand until the week that is given in the rules passes, and I'm sorry but rules are rules, and they are made to be followed, by you and us both.

If you have any further concerns I invite you to contact Wagering Issues Department after 9 am ET that they are opened so they can assist you further.

For more assistance in this or any other matter, feel free to contact us via Live Help or by dialing our toll free number 1-800-430-5896 .

Regards;
Kat
Customer Service
5Dimes Group