1xbet scamming for $70,000

[MertUnal]

Hello,

I had an account on the 1xBet website and played there for several months. Once, after depositing $20,000 and winning about $50,000, I was unable to withdraw my money. When I asked for the reason, they requested verification documents. I submitted all the required documents, but then they blocked my account without providing any explanation and stopped responding to my emails.

P.S. It’s also important to mention that previously on 1xbet I had lost a significantly more amount of money, than I have in my account right now, but while I was losing such amount of money, I have never had any issues with my account.

Please advise what I can do to get my money.

If you need additional details please let me know, I’ll gladly provide any information that may help.

Thank you

[Brooklyn Dick]

Kyc=KEEP YOUR CASH.............

[1xBet_support]

Hello,

I had an account on the 1xBet website and played there for several months. Once, after depositing $20,000 and winning about $50,000, I was unable to withdraw my money. When I asked for the reason, they requested verification documents. I submitted all the required documents, but then they blocked my account without providing any explanation and stopped responding to my emails.

P.S. It’s also important to mention that previously on 1xbet I had lost a significantly more amount of money, than I have in my account right now, but while I was losing such amount of money, I have never had any issues with my account.

Please advise what I can do to get my money.

If you need additional details please let me know, I’ll gladly provide any information that may help.

Thank you

Hello,

We deeply regret the situation and would like to note that the verification process is standard for all users. Account verification primarily serves to protect players from fraudulent activity and safeguard your account. In order for us to help you with the verification process, please email us at complaints@1xpartner.com and don't forget to include your ID and a detailed description of your question in the email. We look forward to hearing from you!

Best regards,

The 1xBet team!

[newton0038]

1X broke?\

[Optional]

Hello,

I had an account on the 1xBet website and played there for several months. Once, after depositing $20,000 and winning about $50,000, I was unable to withdraw my money. When I asked for the reason, they requested verification documents. I submitted all the required documents, but then they blocked my account without providing any explanation and stopped responding to my emails.

P.S. It’s also important to mention that previously on 1xbet I had lost a significantly more amount of money, than I have in my account right now, but while I was losing such amount of money, I have never had any issues with my account.

Please advise what I can do to get my money.

If you need additional details please let me know, I’ll gladly provide any information that may help.

Thank you

Please let us know what happens when you contact the email 1xbet have given above?

[acltear]

That 1xbet support looks like total spam. Why would they post here now? There have been reports about them scamming for years without any kind of PR.

[MertUnal]

Hello
I sent an email to the email address that you provided and sent information that you requested .
Thanks in advance

[Don_Omarion]

any news?

[pabonaparte]

Wow... high rollers getting robbed now

[MertUnal]

Update:

I logged in to my account and it redirected me to a "block appeal" page.
First of all instead of asking all the questions and documents they go step by step, so after each required information it takes around a week to get an update. It seems this is special tactics from them to make the verification process as hard and time consuming as possible.

Now I'll write what information they acquired from me each time one by one.

Week 1 Step 1 of 3
Your fist name and surname
Date of birth
Place of birth
Name of your employer, role

Week 1 Step 2 of 3
Deposit payment methods
Which sports do you like to bet on?
Which outcomes do you usually pick?
Which type of bet do you prefer?
What is your favorite sport?

Week 1 Step 3 of 3
What device did you use to take the photos?
Which apps did you use to transfer the document photos from your photographic device to your PC? If no applications were used and the files were sent directly from the device, please specify accordingly.
Did you use any software to modify the documents provided? If you did, please specify the programs you used
If any document was modified, please provide a list of amendments and state the purpose of your actions

Next comes this:
Week 2
Name the device/gadgets owned by you that were or could have been used by you to log in to the 1xBet website
Name the devices/gadgets NOT owned by you that were or could have been used by you to log in to the 1xBet website
State the physical location of the devices/gadgets that were or could have been used by you to log in to the 1xBet website
Name the internet providers that gave you access to the 1xBet website during that period and also the static and dynamic IP addresses which were provided/assigned to you

After this they asked for:
Week 3
For further verification of your account, please upload a selfie of yourself holding up a sheet of paper stating the current date and the reference number of your correspondence with the security team. Your face and the text should be clearly and fully visible.

Next comes:
Week 4
You need to contact the security department via a Teams-call before November 3 2025. Please state the time of your call and your Team contact. Security department Teams contact: ******************* (I don't know if I can show their contact here so I'll close the contact name)

So, I scheduled the day and time, but when the time came they said they were busy and I had to reschedule for another day, which I did and after the videocall I received the message(at the block appeal page) that I passed the video verification and further instruction will be sent to my email address which I didn't receive.
A few days later I log in to my account again and see at the block appeal page this:

Week 5:
Please attach photos of utility bills (no more than three months old at the date of sending).

I sent them my internet bill from and next week when I enter my account to check what's happening I am still at this phase, asking for the exact same thing and I don't know whether they want more than 1 bill or they don't accept internet bill.

Now it seems they are intentionally doing anything possible to postpone unblocking my account. I have already uploaded another bill so I'll keep you updated about the outcome. I think everyone understands what I think of them now and how I feel about 1xBet.

Thank you everyone for taking the time to read this. Sorry if it was long, tried to keep as short as possible and without emotions.

[newton0038]

Sorry bro. Your betting against no pay 1X. Russians need war bucks, no give a fuk sending you $7 , let alone $70K.

[1xBet_support]

Update:

I logged in to my account and it redirected me to a "block appeal" page.
First of all instead of asking all the questions and documents they go step by step, so after each required information it takes around a week to get an update. It seems this is special tactics from them to make the verification process as hard and time consuming as possible.

Now I'll write what information they acquired from me each time one by one.

Week 1 Step 1 of 3
Your fist name and surname
Date of birth
Place of birth
Name of your employer, role

Week 1 Step 2 of 3
Deposit payment methods
Which sports do you like to bet on?
Which outcomes do you usually pick?
Which type of bet do you prefer?
What is your favorite sport?

Week 1 Step 3 of 3
What device did you use to take the photos?
Which apps did you use to transfer the document photos from your photographic device to your PC? If no applications were used and the files were sent directly from the device, please specify accordingly.
Did you use any software to modify the documents provided? If you did, please specify the programs you used
If any document was modified, please provide a list of amendments and state the purpose of your actions

Next comes this:
Week 2
Name the device/gadgets owned by you that were or could have been used by you to log in to the 1xBet website
Name the devices/gadgets NOT owned by you that were or could have been used by you to log in to the 1xBet website
State the physical location of the devices/gadgets that were or could have been used by you to log in to the 1xBet website
Name the internet providers that gave you access to the 1xBet website during that period and also the static and dynamic IP addresses which were provided/assigned to you

After this they asked for:
Week 3
For further verification of your account, please upload a selfie of yourself holding up a sheet of paper stating the current date and the reference number of your correspondence with the security team. Your face and the text should be clearly and fully visible.

Next comes:
Week 4
You need to contact the security department via a Teams-call before November 3 2025. Please state the time of your call and your Team contact. Security department Teams contact: ******************* (I don't know if I can show their contact here so I'll close the contact name)

So, I scheduled the day and time, but when the time came they said they were busy and I had to reschedule for another day, which I did and after the videocall I received the message(at the block appeal page) that I passed the video verification and further instruction will be sent to my email address which I didn't receive.
A few days later I log in to my account again and see at the block appeal page this:

Week 5:
Please attach photos of utility bills (no more than three months old at the date of sending).

I sent them my internet bill from and next week when I enter my account to check what's happening I am still at this phase, asking for the exact same thing and I don't know whether they want more than 1 bill or they don't accept internet bill.

Now it seems they are intentionally doing anything possible to postpone unblocking my account. I have already uploaded another bill so I'll keep you updated about the outcome. I think everyone understands what I think of them now and how I feel about 1xBet.

Thank you everyone for taking the time to read this. Sorry if it was long, tried to keep as short as possible and without emotions.

Hello!
Thank you for taking the time to share all the steps of verification. We would like to point out that verification ensures the security of your account and serves as an additional check in case of suspicious transactions. We have a vested interest in protecting your account and your interests. Sometimes the verification process may take a little longer than you expect, but this is done for thorough verification and security. The bookmaker 1xBet operates within the legal framework and is obliged to ensure that players comply with the requirements of regulatory bodies. Therefore, the bookmaker adheres to global practices: KYC (Know Your Customer) and AML (Anti-Money Laundering). These practices help to avoid risks in financial transactions and money laundering scams. The company verifies the user's identity and monetary transactions and helps to ensure maximum data protection. Therefore, please wait for the final part of the verification process! If you need any further assistance, please let us know by emailing us at complaints@1xpartner.com. We will be happy to answer all your questions!

[MertUnal]

I was finally able to pass that step, now it asks for:

Please attach photos of your choice of the following documents (at least one photo is required)
1. A photo of your birth certificate
2. A photo of your driving license
3. A photo of your travel passport

I have uploaded all of these documents 1 by 1, all of them together, even several times but no matter what I do 2 days later when I enter my account, it still shows this same message. Every time I upload them it says:
Done
our documents have been sent. You will be notified of your review status using the contact details provided on the form.
Then I see
Appeal account block
The information you have submitted is being reviewed by the security department. The results of the investigation will be sent to the email address you provided with your claim.

However, they don't send any emails to me, nor they try to contact me by any other means.
I have even sent an email to the email address complaints@1xpartner.com but no answer.
I don't know if they have technical issues or someone is doing this intentionally to delay the process as much as possible.

[Brooklyn Dick]

Unfortunately you are toast. Just another example of Books swindling people using the "KYC" method.
"Keep Your Cash"...

[MertUnal]

They answered my email with a sample email explaining the instructions how to take photos and upload. I am doing everything as they mention in the email and still the same result: no result. They don't tell me directly what is wrong with the documents I upload and why they are not being accepted.

[MertUnal]

After finally accepting my passport as an ID, now this is what I see when login to my account:


Appeal account block
The review of your claim is suspended until we receive photos of the following notarized documents:
A copy of your passport (or other proof of ID)
A certificate confirming that you do not have a gambling addiction
A certificate of legal capacity from a mental health clinic or similar medical institution
A photo of one of the following: a utility bill (dated no older than 3 months prior to the date of the request) / birth certificate / driver's license. If you have already submitted any of the listed documents for verification, we ask that you provide us with the same document you submitted previously
Photos/screenshots confirming the deposit of funds into your account

Please note the requirements with regard to the documents you use to confirm the deposit of funds into your account:
If you made a deposit using a bank card, you need to provide a photo of the bank сard and a bank statement. Make sure to cover the CVV code on the back of the card.

If you topped up your account using an e-wallet connected to a bank card or bank account, you will need to provide a screenshot from your payment system account confirming the deposit of funds into your account with the company. You will also need to provide a bank statement confirming the deposit of funds into your e-wallet.
If you made a deposit from an e-wallet using other payment methods, you need to provide a screenshot from your account with the payment system confirming the deposit of funds into your account on our website. You also need to provide proof that the funds were credited to the e-wallet by legal means.
If you topped up your account exclusively through cashier agents, you only need to provide a notarized photo of your passport (or other identity document), a photo of a document certifying you do not have a gambling addiction, and a photo of a document certifying your legal capacity from a mental health clinic.

It is my understanding that this is just a cheap way of trying to steal my money. Even if I continue providing them these documents, they'll ask for more nonsense documents.
Before this I was really hoping that 1xbet is not a total scam and they are just doing the standard KYC, but now it is apparent that no matter what I do, they are not willing to give me my money. While I was losing hundreds of thousands dollars, they didn't bother to check any documents, as soon as I won something, they decided to take that as well.

[LorenzoMadera]

As harsh as it may sound, you can forget about your money. They once took over $100k from me, and my friends had similar experiences whenever they won anything substantial. Their “verification” process drags on endlessly with absurd requests, and in the end they just block you. I was always amused by that 1xBet “representative bot” on various forums, desperately trying to defend and whitewash that trash operation with copy-paste replies. If you’re a high-stakes player, never deal with that doghouse.

[paperroller]

yep, gave up and lost ~20k here.

[Optional]

A certificate confirming that you do not have a gambling addiction
A certificate of legal capacity from a mental health clinic or similar medical institution

You could try saying that your mental health clinic cannot certify you as sane, so they had better just close the account and pay you out.

Being insane is no reason to not pay you, but it is a reason they are not allowed to serve you.

Doubtful that will help much in reality, but that does put them in the legal position of not being allowed to hold an account for you.

[MertUnal]

You could try saying that your mental health clinic cannot certify you as sane, so they had better just close the account and pay you out.

Being insane is no reason to not pay you, but it is a reason they are not allowed to serve you.

Doubtful that will help much in reality, but that does put them in the legal position of not being allowed to hold an account for you.

Thank you for the reply. Does it mean I can ask them to stop the verification process, close my account and give me the money that's in my account? I have already provided them with every document proving my identity. Can they still refuse to pay me my money?

[Optional]

Thank you for the reply. Does it mean I can ask them to stop the verification process, close my account and give me the money that's in my account? I have already provided them with every document proving my identity. Can they still refuse to pay me my money?

technically they can only refuse to pay you at all if there is evidence of money laundering. If they decide you are multi accounting they should return your deposit. If their only problem is that you are a problem gambler, they should pay all the money.

Saying what I suggested wont stop the rest of the process, but if you don't want to supply sanity certificates and don't want to continue playing there, that's how to answer that requirement. If you don't do it or just say nothing, they will just leave you hanging and do nothing more.

[MertUnal]

Dear Administrator,

I am truly grateful for your replies and for your help. Thank you for your honest advice.
I would also like to point out to another important fact. 1xBet_Support was actively participating in this post and offering their help to resolve the issue. They even told me to wait for the final part of the verification when I was trying to upload the utility bills and I assumed that's the final step of their requirements. I think they honestly tried to help me pass the verification, but now when I have passed all those steps of the KYC, including videocalls, showing all the documents, sending all the documents... they themselves understood that 1xbet is just scamming me trying to steal my money. I am sure they read all the replies here and now they don't even bother to reply to the reply of the Administrator of such a reputable website, once again proving to the whole world that this website is just a scam, otherwise the representative of 1xbet would have replied and also helped to resolve this issue instead of conducing this scam by their attitude.
After all of this naturally I will never again play at 1xbet so I agree for them to close my account and give me my money, but I don't even know where to write that request/demand.
I have played at many places, but have never received such a contemptuous and disrespectful behavior.

[1xBet_support]

Dear Administrator,

I am truly grateful for your replies and for your help. Thank you for your honest advice.
I would also like to point out to another important fact. 1xBet_Support was actively participating in this post and offering their help to resolve the issue. They even told me to wait for the final part of the verification when I was trying to upload the utility bills and I assumed that's the final step of their requirements. I think they honestly tried to help me pass the verification, but now when I have passed all those steps of the KYC, including videocalls, showing all the documents, sending all the documents... they themselves understood that 1xbet is just scamming me trying to steal my money. I am sure they read all the replies here and now they don't even bother to reply to the reply of the Administrator of such a reputable website, once again proving to the whole world that this website is just a scam, otherwise the representative of 1xbet would have replied and also helped to resolve this issue instead of conducing this scam by their attitude.
After all of this naturally I will never again play at 1xbet so I agree for them to close my account and give me my money, but I don't even know where to write that request/demand.
I have played at many places, but have never received such a contemptuous and disrespectful behavior.

Hello!
We are very sorry that you have formed a negative opinion about our company and our support. But we really do try our best to help our users with their problems. If the security service asks you to provide additional documents, there are definitely reasons for this. This means that the documents received from you by the security service did not sufficiently prove that you are the owner of the account. In order for us to take your question under consideration, please write to us at complaints@1xpartner.com and indicate that you are from this site. Most likely, we have already taken your question into consideration, since you write that you contacted us by email. However, it appears that you were not satisfied with our response. Therefore, we will describe the situation with your query in more detail. We aim to resolve all queries that come to us positively and will make every effort to help you!
Best regards, the 1xBet team!

[Optional]

Hello!
We are very sorry that you have formed a negative opinion about our company and our support. But we really do try our best to help our users with their problems. If the security service asks you to provide additional documents, there are definitely reasons for this. This means that the documents received from you by the security service did not sufficiently prove that you are the owner of the account. In order for us to take your question under consideration, please write to us at complaints@1xpartner.com and indicate that you are from this site. Most likely, we have already taken your question into consideration, since you write that you contacted us by email. However, it appears that you were not satisfied with our response. Therefore, we will describe the situation with your query in more detail. We aim to resolve all queries that come to us positively and will make every effort to help you!
Best regards, the 1xBet team!

Why do you humiliate customers demanding a medical certificate that they are not insane?

How does that affect AML or breach of terms issues??

You have no good justification for such a request! It's rude and disrespectful and invalid.

As an employee of 1xbet have you been forced to supply a certificate to Luka to prove you are not insane too?


Are you honest enough to even respond to these questions in good faith?

[MertUnal]

This means that the documents received from you by the security service did not sufficiently prove that you are the owner of the account.

Is this some kind of a joke? Why are you manipulating the reality? How can providing my passport, birth certificate, driver's license, every single information about my account, selfies with my ID, different utility bills not prove that I am who I am, and now you need a certificate that I am sane, for verifying it's me? As I mentioned earlier, I have also had a videocall with the security department showing IDs during the videocall as well and was told that I passed the videocall successfully. What more proof can there be?
This looks like just a plain scam, nothing more, and you are trying to cover it under the "verification process" pretext.
Don't you think it's time to resolve this issue and ask for a method of withdrawal to pay me my money at least showing the world that when the verification is over, you are honestly paying?
If this is not a scam, I think you have the best opportunity to prove it here.

[1xBet_support]

Why do you humiliate customers demanding a medical certificate that they are not insane?

How does that affect AML or breach of terms issues??

You have no good justification for such a request! It's rude and disrespectful and invalid.

As an employee of 1xbet have you been forced to supply a certificate to Luka to prove you are not insane too?


Are you honest enough to even respond to these questions in good faith?

Hello!
According to the company's rules, which players agree to, namely clause 7.1.3. "The company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified".Also, according to the rules of responsible gaming, the most common reason for requesting a medical certificate is if the account was previously blocked at the player's request due to gambling addiction, or if previous multi-accounts were discovered that were blocked due to gambling addiction. This is to give the player a chance to restore their account by confirming that they no longer have gambling problems and guaranteeing that they can manage their funds responsibly. If the player refuses to provide a certificate, then unfortunately, all re-registered accounts, after the first block, will be blocked for gambling addiction in accordance with responsible gaming rules. Thus, the company does not request such certificates without good reason, but only after users themselves contact the company with a request to block their account due to gambling addiction.
Best regards, the 1xBet team!

[1xBet_support]

Is this some kind of a joke? Why are you manipulating the reality? How can providing my passport, birth certificate, driver's license, every single information about my account, selfies with my ID, different utility bills not prove that I am who I am, and now you need a certificate that I am sane, for verifying it's me? As I mentioned earlier, I have also had a videocall with the security department showing IDs during the videocall as well and was told that I passed the videocall successfully. What more proof can there be?
This looks like just a plain scam, nothing more, and you are trying to cover it under the "verification process" pretext.
Don't you think it's time to resolve this issue and ask for a method of withdrawal to pay me my money at least showing the world that when the verification is over, you are honestly paying?
If this is not a scam, I think you have the best opportunity to prove it here.

Hello!
Please email us at complaints@1xpartner.com with your game ID. We will check the status of your account and get back to you. Just remember to mention that you are from this site's forum.

[Brooklyn Dick]

Hello!
Please email us at complaints@1xpartner.com with your game ID. We will check the status of your account and get back to you. Just remember to mention that you are from this site's forum.

You need to get a real job shill........

[Optional]

Dear Administrator

Have you ever requested that 1xbet block your account?

Hello!
According to the company's rules, which players agree to, namely clause 7.1.3. "The company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified".Also, according to the rules of responsible gaming, the most common reason for requesting a medical certificate is if the account was previously blocked at the player's request due to gambling addiction, or if previous multi-accounts were discovered that were blocked due to gambling addiction. This is to give the player a chance to restore their account by confirming that they no longer have gambling problems and guaranteeing that they can manage their funds responsibly. If the player refuses to provide a certificate, then unfortunately, all re-registered accounts, after the first block, will be blocked for gambling addiction in accordance with responsible gaming rules. Thus, the company does not request such certificates without good reason, but only after users themselves contact the company with a request to block their account due to gambling addiction.
Best regards, the 1xBet team!

The companies rules are unfair and disrespectful. And your security dept use them for purposes like they are here to frustrate genuine players valid request for payment.

If your claim is that he has a gambling problem then all you need to do is shut the account and pay him out. He has already stated he has no further interest in using a terrible and unfair business like 1xbet.

That is a complete lie that 1xbet only asks for certificate of sanity for people who have previously requested they be blocked. I have seen it used dozens of times against players who have never self excluded!!

I have asked this player to confirm if they have ever self excluded or not.

I understand you are ignored by management just like players are but we implore you to reach out to security dept and suggest that enough is enough and to resolve this players issue right now.

[firedawg]

Huh?
im confused I never used 1xbet

[firedawg]

Xxxxx

[Optional]

Huh?
im confused I never used 1xbet

All you need to know is that they think this is reasonable KYC

"notarized documents:

A certificate confirming that you do not have a gambling addiction
A certificate of legal capacity from a mental health clinic or similar medical institution"

[MOBIL19]

1xbet blocking accounts and seizing money 'due to gambling addiction'. Now we've seen it all

[MertUnal]

Dear Administrator, once again thank you so much for your concern about this matter and your help, I can’t express how much I appreciate it. I have never requested 1xbet to block my account.

I have also sent the email to the complaints@1xpartner.com and wrote the below text in the email.

Hello,

Your support from sportsbookreview.com told me to write here and include my game ID which is “xxxxxxxxx”. The Administrator of sportsbookreview.com also advised me to write this. I want you to pay me my money which is in my account and if you don’t want to hold an account for me, you can close it after paying me my money. Below is my USDT wallet address I want my money to be transferred to, which is the same wallet I used for making my deposit.

I didn't include my game ID and the USDT address in this reply, but they are included in the email.

[MertUnal]

Hello!
Please email us at complaints@1xpartner.com with your game ID. We will check the status of your account and get back to you. Just remember to mention that you are from this site's forum.

Was this a new way of making fun of people in front of everyone here? I did as you said thinking that someone is going to resolve this issue and all I received is this reply from them.

Hello, Mert unal

Thank you for waiting!
The documents you sent earlier have been accepted. New instructions are now available in your personal account. Please follow them to resolve your issue as quickly as possible. If you have any questions about the new instructions, please ask. We want to help you resolve your issue!

When I enter my account it's all the same: block appeal page with the exact same requirements.

Shall I assume that no matter what you are not going to give me my money, unless I send you all and any documents you request, which is an endless list I assume, so that you can keep my money forever? It's already more than 4 months that you are holding my money for unknown reasons.

Why are you even in this forum? To prove even more, that 1xbet is just a scam and you are participating in it as well?
I sent another email to complaints@1xpartner.com saying that I don't want to provide any more documents to them, all I want is my money and if they think I am insane, they can give me my money and close the account.