BetDSI to Relocate to New Facility & Statement on Move

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  • Laker_crazy
    Restricted User
    • 02-08-09
    • 9669

    #211
    I really do not know what in the hell is going wrong with BETDSI.

    I got a withdrawal with the involvement of bryan a few days back via bitcoin. I requested for another withdrawal via bitcoin on friday of 500 GBP, as my Cashier has not been working ever since the website came back on. Whenever i click on payouts, it always shows me an error saying no e wallet option available at this time. I have reported this matter several times to their customer service advisers who have promised me a countless number of times that my cashier will be functional in a few minutes/ few hours, but its been days now, since monday this thing is not working at all.

    So i had to go on chat and request for a bitcoin withdrawal which they said they will process manually because of the techincal issues with the accounts. I gave this adviser my withdrawal request with amount, currency and the bitcoin address. I checked back in the next day and i was first told that it is still under process, almost sent i should get it soon and all of that, this was on live chat with 4-5 different advisers.

    I let it be thinking i ll get it until i went on it today as it had been a few days since i requested it and spoke to an adviser named brian, asked him why my payout still has not reached me, and he looked into the details and to my horror told me that there was no request submitted. I mean WTF.... That guy previously took all the details and then just lied to me that it is in process whereas the fact is that he did not even make a request, i am really clueless. Now this guy brian has also taken details and has told me he will forward it to the processing department along with the details, the same words that were said to me by the adviser who had lied previously.

    I am beginning to think if they are even going to pay, their answers to solving technical issues are at best comical. For an A rated sportsbook, ever since the transformation, the level has dropped so drastically that you almost wonder if this is the same book you played on previously with no complaint. 10 requests to fix my cashier since monday and the techincal team is least bothered. Chat advisers who do not seem trained to give correct information, and if you request a payout, they will take details and outrightly lie to you about it being processed. In my 12 years of online gambling with most reputed websites, this is the first time i have come across someone who is lying n processing a withdrawal. It is really shameful.

    I am thinking of submitting a complaint or just letting it be as this whole thing has drained the shit out of me. Imagine interacting with so many people on the same issue and all of them giving false assurance, not done at all. Would request SBR to look into this for all other members as well. My experience is just turning into a horror to get my own money back.
    Comment
    • allwater334
      SBR Sharp
      • 09-20-08
      • 303

      #212
      Sorry to hear Laker! Did it ever show as a "pending" payout once the live support rep said it was submitted? I hope u get your money today!!
      Comment
      • Laker_crazy
        Restricted User
        • 02-08-09
        • 9669

        #213
        Originally posted by allwater334
        Sorry to hear Laker! Did it ever show as a "pending" payout once the live support rep said it was submitted? I hope u get your money today!!
        No bro, My cashier shows no history whatsoever, unable to deposit/withdraw.. when i click on payout and enter the amount and submit it says no e wallet options available. They have told me multiple time that the technical team will be working on it but nothing yet, cashier not working since the website came back on. They are submitting manual request for the payout and now accounts team will respond, wonder what they were doing last 3 days, they are all saying it is being processed but when a guy can lie about processing it, i do not know how much i should believe the next one that says it is being processed. I want to stay with betdsi and am trying to understand their problem as well but they are doing all they can to make this a bitter experience and for me to leave for good. I hope i get my money today as well but given how this is being handled, i highly doubt it.
        Comment
        • rangerz2478
          SBR MVP
          • 08-06-12
          • 1194

          #214
          Sorry if this was covered already but it looks like they completely broke away from the bookmaker live platform they were using and now use the third party software site that heritage and 5dimes uses?
          Comment
          • yisman
            SBR Aristocracy
            • 09-01-08
            • 75682

            #215
            Originally posted by Optional
            Why do you say that?

            Looking like it's still integrated and will stay to me.
            because it wasn't available at all from 7/9-7/11. I logged on and the sports contests section was gone entirely.
            then on Friday the link briefly came back. I made one pick and it never got graded
            [quote=jjgold;5683305]I win again like usual
            [/quote]

            [quote=Whippit;7921056]miami won't lose a single eastern conference game through end of season[/quote]
            Comment
            • allwater334
              SBR Sharp
              • 09-20-08
              • 303

              #216
              Originally posted by Laker_crazy
              No bro, My cashier shows no history whatsoever, unable to deposit/withdraw.. when i click on payout and enter the amount and submit it says no e wallet options available. They have told me multiple time that the technical team will be working on it but nothing yet, cashier not working since the website came back on. They are submitting manual request for the payout and now accounts team will respond, wonder what they were doing last 3 days, they are all saying it is being processed but when a guy can lie about processing it, i do not know how much i should believe the next one that says it is being processed. I want to stay with betdsi and am trying to understand their problem as well but they are doing all they can to make this a bitter experience and for me to leave for good. I hope i get my money today as well but given how this is being handled, i highly doubt it.
              I strongly believe u will get paid today. I feel like they aren't trying to screw u over but their system definitely has glitches that need to be fixed. As far as customer support goes at these offshore books, none of them r good in my opinion which is y I don't like having to talk to them. Please let us know if u get your money. Good luck!
              Comment
              • Bhut Jolokai
                SBR High Roller
                • 07-17-17
                • 150

                #217
                BetDSI now, Post Transfer to this New Software, without many options to Parlay:

                Alt RunLines, HRE O/U, TT O/U...anything, in fact, beyond just Side Play, RL or O/U now Ineligible For Parlay.

                ZERO Possibility that this can result in Growth, for their Business re: Attracting New Players & Retaining players who've been with them & become accustomed to all of what WAS eligible to be used in Parlay now INELIGIBLE to be used on Parlay Ticket.

                What could possibly have motivated such a decision? Like if Domino's or Pizza Hut or Papa John's just decided Out The Blue to switch up to selling just Single Topping Pizzas. NO added toppings PERIOD

                and did this without any prior warning or

                post-switchup explanation.

                This ^^^^ + the (suggested) now "affiliation" thats been spoken of: with "luckybet.ag" or whatever D Graded Book?


                Some Thing Trippy going on with DSI. Seems so anyways.

                Under What Circumstances would a book just Eliminate 90% of always available before Parlaying Options, basically. And say completely zero by way of Explanation?

                For such a dramatic change?


                And what the heck happened to The Streak Contest. Right after the New Platform went live there was a link to it under a 'Contests" header at pagetop, now thats gone
                Last edited by Bhut Jolokai; 07-17-17, 03:55 PM.
                Comment
                • Laker_crazy
                  Restricted User
                  • 02-08-09
                  • 9669

                  #218
                  Originally posted by allwater334
                  I strongly believe u will get paid today. I feel like they aren't trying to screw u over but their system definitely has glitches that need to be fixed. As far as customer support goes at these offshore books, none of them r good in my opinion which is y I don't like having to talk to them. Please let us know if u get your money. Good luck!
                  No they are definitely not trying to screw me over that much i know because i have got paid previously whenever i have requested, just that i was really getting bothering with my cashier and not working and having to explain the problem to everyone. But its getting better.
                  Comment
                  • Laker_crazy
                    Restricted User
                    • 02-08-09
                    • 9669

                    #219
                    Update :

                    Got a call right now from bryan, the same person who helped me get my payout the very first time, he just got my cashier resolved and also sorted out the payout. I must admit, he is one of the best people i have interacted with, very professional, and is willing to get a resolution for the customers at the earliest. Hats off to you bryan, it is because of you that the customers are getting the assurity to stick around and weather the storm that dsi is going through at the moment. Hope things get better and everything is back up soon. Thanks for all your help

                    LC
                    Comment
                    • Brooklyn Dick
                      SBR MVP
                      • 09-12-08
                      • 1067

                      #220
                      Let us know when you actually receive the payout........
                      Comment
                      • seaborneq
                        SBR Posting Legend
                        • 09-08-06
                        • 22556

                        #221
                        Is BetDSI still having problem with payouts through BTC??
                        Comment
                        • LineShifterz
                          SBR Wise Guy
                          • 01-08-16
                          • 507

                          #222
                          prolly.... btc is on the upswing right now....
                          Comment
                          • SBR Forum
                            Administrator
                            • 12-02-06
                            • 4559

                            #223
                            Originally posted by Bhut Jolokai
                            And what the heck happened to The Streak Contest. Right after the New Platform went live there was a link to it under a 'Contests" header at pagetop, now thats gone
                            The contest is coming back soon & the streak you previously had will be honored so if you were on 12 in a row, your next win becomes 13.

                            Originally posted by BigOrange
                            They should shut the site down until they fix this issue. I could see some seriously pissed off people if some Jackwagon fires off some losing bets on the wrong account by mistake or by just being an ass.
                            SBR spoke with BetDSI earlier this afternoon to address this and other user concerns. The issue regarding seeing another's account number was caused by incorrectly configured server side headers. We were told it was a display issue only and fixed promptly, and that if you had tried to place a wager the software would have prevented it.

                            There were also some issues for players with accounts in currencies other than US dollars. If anyone is still having a currency related issue, let us know please.

                            Originally posted by seaborneq
                            Is BetDSI still having problem with payouts through BTC??
                            BetDSI has said everything is up and running with bitcoin. Please do share your payment feedback with us.
                            Comment
                            • seaborneq
                              SBR Posting Legend
                              • 09-08-06
                              • 22556

                              #224
                              Originally posted by SBR Forum
                              The contest is coming back soon & the streak you previously had will be honored so if you were on 12 in a row, your next win becomes 13.



                              SBR spoke with BetDSI earlier this afternoon to address this and other user concerns. The issue regarding seeing another's account number was caused by incorrectly configured server side headers. We were told it was a display issue only and fixed promptly, and that if you had tried to place a wager the software would have prevented it.

                              There were also some issues for players with accounts in currencies other than US dollars. If anyone is still having a currency related issue, let us know please.


                              BetDSI has said everything is up and running with bitcoin. Please do share your payment feedback with us.
                              I had to request a payout twice, but it did go through with no problems the second time around.
                              Comment
                              • patswin
                                SBR MVP
                                • 09-05-06
                                • 1794

                                #225
                                Originally posted by seaborneq
                                Is BetDSI still having problem with payouts through BTC??
                                not for me i got a payout yesterday, took about 24 hours total
                                Comment
                                • DISTROYA
                                  SBR MVP
                                  • 04-26-12
                                  • 2911

                                  #226
                                  lines and set-up are fcuking awful. not playing there anymore; galaxysports and bookmaker for me; they have the old format.
                                  The new one doesnt even allow casino play "disabled" except for 1 day last week. (not that thats a bad thing better they disabled it).
                                  anyways done with this crap, was credit account anyways, wont be using anymore.
                                  Just looking at the lines gives me a headache with the new format.
                                  Comment
                                  • allwater334
                                    SBR Sharp
                                    • 09-20-08
                                    • 303

                                    #227
                                    Got a Bitcoin payout in about 23 hours which is in their time frame that they say for Bitcoin payouts. A+ book for me!
                                    Comment
                                    • Bhut Jolokai
                                      SBR High Roller
                                      • 07-17-17
                                      • 150

                                      #228
                                      Originally posted by SBR Forum
                                      The contest is coming back soon & the streak you previously had will be honored so if you were on 12 in a row, your next win becomes 13.
                                      Yes, Contest Back. Thats very good. Sorta Like 'Home", as the reliable and Familiar, Comfort of The Diamond Was.


                                      Parlay Options still Not Back. Won't let me Parlay Matchups for The British Open.

                                      Was sometimes able to do that before, Hit & Miss. Have they told you if Options for Parlay will ever be restored?

                                      To what was available on their Betting Platform

                                      prior to this change?

                                      Having for such a long time dealt with this Great Book having what was available be available then suddenly its not the only other time I experienced something like this was when I woke up in Suriname.
                                      Comment
                                      • jjgold
                                        SBR Aristocracy
                                        • 07-20-05
                                        • 388179

                                        #229
                                        I did not log into DSI but saw the layout and it does not look good

                                        Why did they change?
                                        Comment
                                        • SBR Forum
                                          Administrator
                                          • 12-02-06
                                          • 4559

                                          #230
                                          Originally posted by Bhut Jolokai
                                          Yes, Contest Back. Thats very good. Sorta Like 'Home", as the reliable and Familiar, Comfort of The Diamond Was.

                                          Parlay Options still Not Back. Won't let me Parlay Matchups for The British Open.

                                          Was sometimes able to do that before, Hit & Miss. Have they told you if Options for Parlay will ever be restored?

                                          To what was available on their Betting Platform

                                          prior to this change?

                                          Having for such a long time dealt with this Great Book having what was available be available then suddenly its not the only other time I experienced something like this was when I woke up in Suriname.
                                          BetDSI is working on restoring most playing options that were previously available. We'll let you know if the parlay options you've inquired about are enabled in the coming days.
                                          Comment
                                          • captrobey
                                            BARRELED IN @ SBR!
                                            • 09-02-10
                                            • 34356

                                            #231
                                            Wow it is really messed up there. It does not at least for me go right in to the site i have to go through like a generic unprofessional looking page. Then once in there i see my info but where i used to be able to see all the bonuses offered there is nothing there at all. Really do not like it at all.
                                            Comment
                                            • DISTROYA
                                              SBR MVP
                                              • 04-26-12
                                              • 2911

                                              #232
                                              its tragic
                                              Comment
                                              • OneTime69
                                                SBR Rookie
                                                • 07-20-17
                                                • 1

                                                #233
                                                BetDSI New website review- the money is not liquid

                                                Edit by SBR Update: BetDSI pulled every wager on the golfer in question for the event. There was no such wager made.

                                                Thanks for sharing. BetDSI would like to look into this for you; can you please send your account # to help@sportsbookreview.com?

                                                Ever since the change of BetDSI to their new location (and subsequently the new look and feel on their website) they can no longer payout over 5k per business day (and it's only a bitcoin payout). This is quite a drastic change from their previous policy of 50k via wire. The policy change would have been nice to know prior to betting Bryson Dechambeau for 1k at 45-1 in the John Deere classic (a golf wager for those who don't know). They put the 45k "profit" into my account, but when I called and tried to request a payout of the full value- they hung up multiple times, avoided my calls, and blatantly lied to me. The bottom line- The money is not liquid at all. Stay away from their new website- they'll continually tell you that they just moved and can't process your payout until they're settled in- this is a lie. BetDSI does not have realiable payout procedures nor is any of the money actually liquid. My advice to future bettors- stay away from this market and find one where you can liquidate your winnings.
                                                Last edited by SBR Forum; 07-23-17, 01:24 PM. Reason: ..
                                                Comment
                                                • NYGMen09
                                                  SBR High Roller
                                                  • 05-26-14
                                                  • 150

                                                  #234
                                                  Can anyone log in to their account? I keep getting this error "An Internal Error Has Occurred."
                                                  Comment
                                                  • NYGMen09
                                                    SBR High Roller
                                                    • 05-26-14
                                                    • 150

                                                    #235
                                                    Originally posted by NYGMen09
                                                    Can anyone log in to their account? I keep getting this error "An Internal Error Has Occurred."
                                                    Never mind, it works now.
                                                    Comment
                                                    • Ian
                                                      SBR Hall of Famer
                                                      • 11-09-09
                                                      • 6071

                                                      #236
                                                      Looking over SBR odds it seems like the lines are still identical to Bookmaker. If they're no longer a part of the Bookmaker family then why are they cloning Bookmaker's lines?
                                                      Comment
                                                      • SBR Forum
                                                        Administrator
                                                        • 12-02-06
                                                        • 4559

                                                        #237
                                                        Originally posted by OneTime69
                                                        Ever since the change of BetDSI to their new location (and subsequently the new look and feel on their website) they can no longer payout over 5k per business day (and it's only a bitcoin payout). This is quite a drastic change from their previous policy of 50k via wire. The policy change would have been nice to know prior to betting Bryson Dechambeau for 1k at 45-1 in the John Deere classic (a golf wager for those who don't know). They put the 45k "profit" into my account, but when I called and tried to request a payout of the full value- they hung up multiple times, avoided my calls, and blatantly lied to me. The bottom line- The money is not liquid at all. Stay away from their new website- they'll continually tell you that they just moved and can't process your payout until they're settled in- this is a lie. BetDSI does not have realiable payout procedures nor is any of the money actually liquid. My advice to future bettors- stay away from this market and find one where you can liquidate your winnings.
                                                        Update: BetDSI pulled every wager on the golfer in question for the event. There was no such wager made.

                                                        Thanks for sharing. BetDSI would like to look into this for you; can you please send your account # to help@sportsbookreview.com?
                                                        Comment
                                                        • Waterstpub87
                                                          SBR MVP
                                                          • 09-09-09
                                                          • 4102

                                                          #238
                                                          Pretty sure I had no money in my DSI account. Log in a few days ago, and had 31 dollars. Don't want to touch it if it was put in there accidentally.
                                                          Comment
                                                          • Optional
                                                            Administrator
                                                            • 06-10-10
                                                            • 61396

                                                            #239
                                                            Originally posted by Waterstpub87
                                                            Pretty sure I had no money in my DSI account. Log in a few days ago, and had 31 dollars. Don't want to touch it if it was put in there accidentally.
                                                            I would send an email and ask them. Probably an explanation. Balances should be correct by now.
                                                            .
                                                            Comment
                                                            • SBR Ivy
                                                              SBR Wise Guy
                                                              • 07-21-14
                                                              • 944

                                                              #240
                                                              Originally posted by Waterstpub87
                                                              Pretty sure I had no money in my DSI account. Log in a few days ago, and had 31 dollars. Don't want to touch it if it was put in there accidentally.
                                                              Please PM or email us your account number (help@sportsbookreview.com) so we can ask BetDSI to review.
                                                              Comment
                                                              • Clund0026
                                                                SBR Rookie
                                                                • 06-16-17
                                                                • 22

                                                                #241
                                                                DSI dissapointment

                                                                Believe it or not, DSI got me for about $200. They were one of my fav sites but no payout... what can ya do....?
                                                                Comment
                                                                • KS1986
                                                                  SBR Wise Guy
                                                                  • 05-20-17
                                                                  • 558

                                                                  #242
                                                                  Originally posted by Clund0026
                                                                  Believe it or not, DSI got me for about $200. They were one of my fav sites but no payout... what can ya do....?
                                                                  How did they get you? I use them frequently and they always pay out within 24hrs.
                                                                  Comment
                                                                  • Optional
                                                                    Administrator
                                                                    • 06-10-10
                                                                    • 61396

                                                                    #243
                                                                    Originally posted by Clund0026
                                                                    Believe it or not, DSI got me for about $200. They were one of my fav sites but no payout... what can ya do....?
                                                                    If you would like SBR to try to help you are welcome to submit a sportsbook complaint form.
                                                                    .
                                                                    Comment
                                                                    • RoyBacon
                                                                      BARRELED IN @ SBR!
                                                                      • 09-21-05
                                                                      • 37074

                                                                      #244
                                                                      Originally posted by Optional
                                                                      If you would like SBR to try to help you are welcome to submit a sportsbook complaint form.
                                                                      Downgraded from A+ to A today. Been a good book for a long time.
                                                                      Comment
                                                                      • oiisbr
                                                                        SBR Rookie
                                                                        • 09-09-17
                                                                        • 30

                                                                        #245
                                                                        does BetDSI still have the same lines as Bookmaker?
                                                                        Comment
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