BetDSI to Relocate to New Facility & Statement on Move

**hitthew8room** · 07-11-17, 07:24 PM

Originally posted by allwater334

I think they should shut the site down from any accessibility until the security is implemented. It is unacceptable for this issue of logging in to someone else's account to be reported and overlooked as nothing is wrong and apparently all they keep saying is "just logout and attempt to log in again!" How the F does that even make sense like it is not a big deal or something. Mind boggling reading some of these issues. I would've taken my money out via Bitcoin last week had I known they were doing this big of a change and then I would've deposited again once everything is operating normally. I thought it was just normal site upgrades\maintenance. I hope every issue gets resolved soon

100%, the real issue is the security of the site moving forward. Weird that they aren't taking serious the logging into other peoples accounts that seriously. To me that seems like literally the most serious and worrisome thing that could possibly happen to a website where users keep cash/ personal information. Definitely sketching me out

**Darkside Magick** · 07-11-17, 07:24 PM

Everybody need freeplays

**hitthew8room** · 07-11-17, 07:25 PM

HAHA just as I wrote that it logged me into somebody elses account. I could've bet with their entire balance. HOW IS THAT STILL HAPPENING!

**Darkside Magick** · 07-11-17, 07:29 PM

Originally posted by hitthew8room

HAHA just as I wrote that it logged me into somebody elses account. I could've bet with their entire balance. HOW IS THAT STILL HAPPENING!

I had to refresh 3 times to get to my account....each account was 5 figures...this not good

**BigOrange** · 07-11-17, 07:37 PM

Originally posted by Darkside Magick

I had to refresh 3 times to get to my account....each account was 5 figures...this not good

They should shut the site down until they fix this issue. I could see some seriously pissed off people if some Jackwagon fires off some losing bets on the wrong account by mistake or by just being an ass.

**Laker_crazy** · 07-11-17, 08:44 PM

Latest update : My pending bets from before continue to show as pending and another freaky part is that my account is showing someone else's betting history and refreshing that again took me into someone else's account.

On bringing the issue to their attention, the BETDSI staff says that they are very secured and what i am saying is not possible.

Another dumb thing : I asked them why my bet on the zimbabwe vs sri lanka cricket match has not been settled yet and the person answers this " How do you know your bet was placed in zimbabwe" only the customer has access to his account. They clearly are on a different tangent, i mean WTF

Cant wait to withdraw all my funds from here at the earliest.

**KalouKalou** · 07-11-17, 08:48 PM

This is crazy shut down the damn site, we will get hack....

**Noles1992** · 07-11-17, 09:12 PM

Yeah this is nus cell phone having trouble logging in, I pad ok now! The pending play balance is incorrect and though I cannot see the plays. has a negative balance so I cannot play which is way wrong

**hitthew8room** · 07-11-17, 09:17 PM

Yup, looks like we're all having the same issues. Only option is to wait it out and cash out if needed

**Noles1992** · 07-11-17, 09:26 PM

yeah I am going to give it another day, but if the merger is correct I am a little worried

**Clund0026** · 07-11-17, 10:00 PM

I personally couldn't believe it but ( because I liked DSI) but I got taken by bet DSI for about a grand, I like their site and I thought they were reputable, but they stung me and didn't pay me out for about a grand, so yet another bad experience for a guy in the United States of America....

**Buffalo Nickle** · 07-11-17, 10:09 PM

There hasn't been any merger with betluckys. That book is under the BetDSI umbrella and was apparently already using the software they adopted. betluckys came up due to a glitch in the software.

There are some concerns with this change but the affiliation with betluckys is not one of them. That was already in place.

**DwightShrute** · 07-11-17, 10:21 PM

Originally posted by Clund0026

I personally couldn't believe it but ( because I liked DSI) but I got taken by bet DSI for about a grand, I like their site and I thought they were reputable, but they stung me and didn't pay me out for about a grand, so yet another bad experience for a guy in the United States of America....

I find that hard to believe. They always pay their players. For a grand? come on.

**cyclingbettor** · 07-11-17, 10:34 PM

Originally posted by SBR Forum

That message currently appears using https://. Try http:// on IE.

I was able to login using IE on one computer, but on another I still get the "This site is disabled or no setup" message when I try to login. As far as I can tell, both machines are using the some operating system (Windows 7 64-bit) and browser (IE 11).

**Laker_crazy** · 07-12-17, 01:37 AM

I truly hope that they correct my pending wagers and my balance today and the withdrawal option is back today as i want to cash out and play elsewhere, will only make a move back to DSi once i am convinced that customer security is not being compromised upon. I have had someone else's account show up upon refreshing the page as well as someone else's betting history come up so that has definitely made me re-consider my decision to stay with these guys. My 3 pending bets are unsettled and they are clear winners but these guys are just not settling it.

The customer service has just been misleading me by saying that the bets will be settled in the next half an hour, they will definitely call me, they are losing their credibility as i am not buying either of what is said to me now.

**Laker_crazy** · 07-12-17, 02:20 AM

Dear Mr. Vikram

Please be advised that we are still in the process of transferring customer data to the new location and new software.

We are advised that will take another 2 or 3 days to correct all problems that have come up during the transition.

We appreciate your patience with this matter.

**MBENZ** · 07-12-17, 02:40 AM

Not making any plays until they get this pending bets issue fixed.Seems they took out the losses but are still showing pending thus reducing my available amount.Best to just sit back and relax until all issues are resolved.The new bet screen isn't too user friendly either.

**Laker_crazy** · 07-12-17, 02:44 AM

I have yet again logged into my account only to my horror of again getting into someone's account, this has to be taken seriously, its happened 5 times with me in a span of one day, how can they be taking this lightly?

**MBENZ** · 07-12-17, 05:32 AM

Originally posted by DwightShrute

my account on the left side

click reports for pending bets

bets will be graded as usual once the site is working normally shortly.

Wrong.My pending bets were graded and they are still holding my money eventhough they have already taken the money for the pending bets.Does this mean they are taking double what you lost?I should have nothing in pending yet they are holding up my available funds and still holding hostage money they shouldn't be.Wish they gave some warning on this change.

**hitthew8room** · 07-12-17, 09:33 AM

looks like it's down at least..maybe they shut it down and trying to fix it..getting error when I try to log in

**Darkside Magick** · 07-12-17, 09:47 AM

Update:

Login and account numbers are screwed up and money is handcuffed again

Transactions are correct but numbers are all scrambled

**Laker_crazy** · 07-12-17, 10:00 AM

Update :

Cashier still not functioning, when you click on payouts and enter the amount, after that it says no e wallet options available, bets still pending, other accounts still opening up. Want this ordeal to end soon.

**Laker_crazy** · 07-12-17, 10:08 AM

And BetDSI is definitely merging with Betluckys.ag which is a D rated sportsbook by SBR, i am in touch with a few advisors from betdsi and their email has betluckys.ag attached to it.. i personally don't think this is all going in the right direction, makes sense to look elsewhere.

**4nic8ing** · 07-12-17, 10:31 AM

DSI has moved into a known PPH shop with multiple skins along with Luckys.

**Laker_crazy** · 07-12-17, 11:22 AM

My account currency has been automatically changed from GBP to USD now, Argh too many issues with this website now

**Buffalo Nickle** · 07-12-17, 11:35 AM

BetDSI can't "merge" with Betluckys. It can buy betluckys. It can own a part of betluckys. It can operate betluckys. It cannot merge with betluckys.

**DISTROYA** · 07-12-17, 12:22 PM

just tried a log-in, says site down for a couple hours for maintenance. This was on the chrome platform
when i use i.e. i get the home page, after login says site is disabled.
On cell phone able to log-in without incident, so freaking bizarre.

**HedgeHog** · 07-12-17, 12:25 PM

Edit by SBR: You're correct Galaxy did not move. Galaxy remains with the Bookmaker family; Bookmaker stands behind the Galaxy balances.

DSI sister book Galaxy Sports did not switch over to the new platform, so are they no longer related?

**DroopyDog** · 07-12-17, 12:26 PM

"Baby come back.... you can blame it all on me... I was wrong, and I just can't live without you.... "

DSI to Bookmaker right now..

**DISTROYA** · 07-12-17, 12:35 PM

just what we need...another book that compliactes their website and platform/lines....looks almost as bad as bodog now.

**SBR Forum** · 07-12-17, 12:54 PM

Hi guys,

BetDSI has asked any poster with ongoing issues to email Bryan@betdsi.com.

**Darkside Magick** · 07-12-17, 01:31 PM

Update:

Account has been fixed(again)
Money has been released
Cashier is working
Everything seems okay

**Laker_crazy** · 07-12-17, 01:42 PM

Originally posted by SBR Forum

Hi guys,

BetDSI has asked any poster with ongoing issues to email Bryan@betdsi.com.

Thank you. I have emailed him with my problems, nothing is fixed in my account, my bets remain pending, my account currency has changed from GBP to USD and the cashier option is not available only, with an error coming no e wallet option is available.

**Grivas_Digeni** · 07-12-17, 03:30 PM

Originally posted by DISTROYA

just what we need...another book that compliactes their website and platform/lines....looks almost as bad as bodog now.

But, but... they will get more retweets now!

**Laker_crazy** · 07-12-17, 04:09 PM

This guy bryan does not reply, i gave them a call asking them that my account is in GBP, they should change it back from USD but they say they cannot do that right now, Is this a penetrating joke... my account was always in GBP and now they are saying for the meantime leave it be in USD, my winnings from past pending bets are still not corrected, infact they keep deducting more from my account for the same, none of these guys really understand what they are doing, keep giving incorrect time lines, ridiculous.