need help! my betcris account has been hacked!

[Max Levine]

What a story! Thank God you got part of the money back, Pags. Didn't have time to go through the whole thread (will do later) so I don't understand why you're not getting the remaining amount wagered reimbursed but I hope it will work out okay for you.

I told Live Chat once: "My question is of general interest, you don't need to know this" referring to my pw. It is secure and is the same as when you log in, just unnecessary at times.

Max

[pags11]

Max,

yeah, it has been a nightmare...other than the "you are responsible for your account" statement, I'm having a tough time as well...I still can't track anyone down to get a straight answer on the IP address trace...I would think the crazy activity (casino playing, NBA wagering--ugh! two things that make me sick that I can assure you I'd never do) would be a signal it wasn't meI was told to call Anthony back in the morning...I will see what happens in my conversation with Kelly tonight...it sucks 'cause usually I am a pretty thorough guy, but we all have to take all necessary steps to protect ourselves...I have all new, lengthy, hard to figure out passwords now and have disabled the casino portion of all of my online books...it's still scary though...I only can imagine if this didn't happen with a reputable book...to me I definitely have to assume some responsibility and Cris has as well at this point...getting the remaining $68 would be ideal though...

[Billie]

Max,

yeah, it has been a nightmare...other than the "you are responsible for your account" statement, I'm having a tough time as well...I still can't track anyone down to get a straight answer on the IP address trace...I would think the crazy activity (casino playing, NBA wagering--ugh! two things that make me sick that I can assure you I'd never do) would be a signal it wasn't meI was told to call Anthony back in the morning...I will see what happens in my conversation with Kelly tonight...it sucks 'cause usually I am a pretty thorough guy, but we all have to take all necessary steps to protect ourselves...I have all new, lengthy, hard to figure out passwords now and have disabled the casino portion of all of my online books...it's still scary though...I only can imagine if this didn't happen with a reputable book...to me I definitely have to assume some responsibility and Cris has as well at this point...getting the remaining $68 would be ideal though...

pags, I feel your pain. The ISP will take forever. I waited for a month just to get someone on the line to tell me what was going on. When I did get someone, they didn't even trace the ISP to a person, but to a state in the US. They also gave me the you are resonsible for your account statement. There's nothing you can really do in this situation. I don't even know why people would even play in the casino in the first place. They can't even see if the games they're playing are fairly set up.

[Aces]

True Billie I played in the CRIS casino once... I then had it blocked after talking with Eddie.
I play black jack regularly in the states (about 3 nights a week) and if a dealer dealt me cards like I got in the casino at CRIS I would shoot him or have the gaming commision sit in on a session. I do play in the poker room there and have had some success at that.

[pags11]

which is why I just left Bill voicemail proposing this...when you first sign up with a book, it should ask you what particularly your interests are...meaning, if you have no interest in the first place in playing with an online casino, they should be able to block this right away...again, I didn't know this was an option...if you just want to do the sportsbook part, then that should be it...I would imagine most shady business both on the customers end and books end takes place in the online casino (like Aces talked about with the cards)...this seriously makes me sick to my stomach after all of the research and steps I've taken to protect myself...goes to show you that you always have to keep on your toes...

[pags11]

and on the ISP trace note, no one was able to tell me straight where the activity came from...I didn't even get a state, just a "reasonable proximity" I believe were the words Bill used on what he was told...it seems like to me they should be able to narrow it down to a city at least, especially a company like Cris with all of their high tech tools...one would think once I'm eliminated as the person that made the wagers, the decision becomes easier on whether or not I should be credited the money...

[pags11]

alright, headed to the gym to de-stress...it appears as though no one has accessed my account the past 24 hours other than me (thank god)...have typed up an email to submit to Kelly and Anthony in the next day or so...will attempt to call Kelly at approximately 10 PM PST...

[goldengoat]

best of luck with everything pags

I hope everything is resolved and you can relax under very scary circumstances

[BuddyBear]

I hope things work out Pags...this is a real scary story considering Cris is a top tier book. But I hope you are able to get out of this mess


Thank God for Bill Dozer :0000007:

[pags11]

goldengoat and buddybear,

thanks guys...getting ready to call Kelly here...

[pags11]

conversation with Kelly went well...she is going to talk with casino manager Eddie and CS Supervisor Mickey tommorrow before she leaves (she is the CS Supervisor at night I believe)...whoever told me to contact her, thank you very much...her customer service skills are outstanding and she has helped things progress in a big way...she feels confident it all will be resolved, although it still may take a couple days for them to finish the investigation to verify everything...

I want to stress that the main issue here is the customer service, or lack there of with betcris...I am confident that a company as big as they are will work to resolve security issues such as this and the one presented in the other thread regarding the cashier area of the site...I'm just not confident that all of the floor clerks and managers have been trained to handle situations such as these...

I will plan on calling Mickey sometime in the afternoon tommorrow...anyone else with any advice, please feel free...

[Aces]

Pags Did the straighten it all out yet ?

[pags11]

Aces and crew,

looking better here each day...spoke with Mickey today...he faxed me a sheet showing all IP addresses coming from Reno, which is scary, because as I mentioned before it's highly unlikely someone from Reno that I know of used the account...he did mention that sometimes guys can hide or cloack IP addresses, and promised to look into it further...I also explained to him the randomness of the online casino in the 10 hour period vs. the college football bets I had made since the inception of my account...he agreed that was strange activity...I found him to be very courteous and professional and he asked that I called back tommorrow...I will speak with Kelly again tonight to keep her updated and will let you guys know what's up...

[Scorpion]

Well, I have told Diego in CS 500 times since yesterday to block my fuking account from CASINO and he still has not done it

[Aces]

Even though I dont like him... Eddie is the better guy to do that.

[Aces]

Pags you can probably sell the IPs to offshore casinos or the District Attorney LOL

[pags11]

it just amazes me how intelligent these thieves are...I'm curious and will ask Mickey the specifics of the person in the online casino...as I mentioned before, did he go all in while playing poker when he didn't have a hand?...did he hit when he had 19 playing blackjack (I have been told the person was playing poker and blackjack)...I wonder if they can even go back and look at that type of stuff (I'm sure they can)...as I stated before, do all that you can to protect all account numbers, passwords etc...will call Kelly here in about 4 hours or so...

[pags11]

Good News!

an additional $20 has been credited to my account...I'm assuming that Mickey and his IT workers researched it a little more this afternoon...this is awesome!...only $48 more to go...will call Kelly here in an hour or so and will talk to Mickey tommorrow afternoon...I'm fired up this is starting to be resolved...

[pags11]

on a side note...how do I get a cool avatar?...

[Max Levine]

on a side note...how do I get a cool avatar?...

LOL Pags! That is a real 'side note'!

I'm happy your case is being worked on and hope you'll get it all back. Good to see the constant communication you get with them.

For your av, click on 'user cp' (above menu) and choose 'edit avatar' in the side menu. You can pick an avatar there or upload one, respecting the size limits.

Max

[pags11]

resolution

max,

there's a reason my mom wouldn't let me have sugar cereal growing up...lol...I still have some focus issues...ha ha...

at any rate, I talked with Mickey again this afternoon...we agreed that the activity did not come from me...we also agreed I could have taken better steps to protect both my account number and password...so $108 of the $156 was credited back into my acount and the remaining $48 will be a learning lesson for me...

I want to again re-iterate that after I have really thought about the situation, the only real beef I have is the way the situation was handled initially (how the $88 after credited was able to be gambled again when I wasn't allowed to change my password by floor clerk Pierre)...the rest of the whole situation was handled extremely professionally...casino manager Eddie, while stern, was very matter of fact with my about my problem...supervisor/ night manager Kelly did an excellent job as did manager Mickey...I'm a believer (a lot due to my sports background) that adversity makes one stronger...I can say through all of this my belief in Cris as one of the top books out there has increased...

so, thanks for all of the help gentlemen, this will be the last time I post an update in this thread as I got to go back to what's made me successful in the first place...handicapping!

P.S. I won my best bet so far, so watch out Prick, I'm coming for ya!

[Illusion]

I'm glad this was finally resolved for you pags.

[imgv94]

Hey guys,

I tried logging in today only to find out my password had been changed and someone made an $88 ML parlay on the NBA and used money in the casino as well (approximately $68)...I'm totally freaked out...I spoke with Pierre and they are working on things (they have already credited the money from the ML parlay to my account and are investigating the casino situation)...Bill, or anyone with any pull with betcris (even the prick), can you please make a call for me and vouch that I am a legit player...if you need more specific information, please email me at: xxxxxxxxx thanks a bunch

Bro the same thing just happened to me I swear..
I was messin around in the casino then my screen
froze it was stuck!! then i exited the game and all
of a sudden $100 is out of my account..

[pags11]

thanks illusion...

[louis]

The biggest concern is that one of their employees at CRIS is going to get upset at their employer, and go into a customer account and start betting money at random to vent some rage.

They need to update their software so that employees can not play with the customers money. And they need to STOP ASKING FOR PASSWORDS on chat. That is ridiculous. They need to ask some other type of question.

[austintx05]

leave cris and go to wsex

[hitbitritz]

if it was 10K instead of pennies, would cris have been so nice? :-)

[imgv94]

max,

there's a reason my mom wouldn't let me have sugar cereal growing up...lol...I still have some focus issues...ha ha...

As someone who has spoken to you on the phone numerous times I can vouch for this..

[Schankwart]

I am currently experiencing a very similar nightmare with BetCris, but my damage is over US$30.000! I do not want to go into details at this point however, as Bill has kindly offered me his assistance as well and I want to resolve this discretely first.

[Schankwart]

Bill, could you please check your PM and get back to me?

[marc]

Bill, could you please check your PM and get back to me?

out of curiosity are you a former BOS customer

[Schankwart]

out of curiosity are you a former BOS customer

Yes, unfortunately I am. There is much more behind my claim however, but I am still trying to resolve this issue privately at this point.

[bpinbedwithak]

Schankwart,

2 letters speaks volume


AK

[Schankwart]

Schankwart,

2 letters speaks volume


AK

What is "AK"?

[pags11]

AK used to be a poster here...he was fairly notorious...