A word from Cascade

knicknut · 01-31-07, 04:56 PM

Yeah. I called, Lennie wasn't there, I was put through to a woman (after a guy who couldn't speak English well). Now that I think about it, she only had information up to 23 January and could not confirm anything that happened after that date. I told her what I've wagered since and she told me that was still $3,700, but come to think of it if I told her I had wagered enough, she didn't sound like she had any way to confirm it and process a withdrawal...

I mean I'll wager some more, but how do I know we'll actually get paid once I do?

prettylucky · 02-01-07, 01:01 PM

Originally posted by Dark Horse

Translation: "Your request for a $8000 check will not be put in today. Payment could be later than next week, now that there's a run on the bank. To check up on your status, don't e-mail. (People who call in may improve their position in line)."

It really SUCKS!!! nothing we can do abt it yeah?

magnavox · 02-01-07, 04:13 PM

Originally posted by Bill Dozer

Normal processing time is one business hour for non-US Netellers and Book-to-Book transfers. Check service takes 2 days.

I thought Horizon Group said no Neteller withdrawals for a couple of weeks. Can you elaborate on this Bill? Did things go back to normal for non-US Neteller players there?

pags11 · 02-02-07, 04:55 AM

cascade is a book that I'm waiting for the "dust to settle" at until next football season...at that point I'll make a decision on whether or not I'll do business with them...

slash · 02-02-07, 05:05 AM

Cascade took in Pinnacle players - currently in slow pay mode.
WSEX took in Pinnacle players - currently in slow pay mode.
Skybook took in Pinnacle players - currently in slow pay mode.

Quite disturbing as all those books must have had very large deposits from former Pinnacle players.

jjgold · 02-02-07, 07:08 AM

Everyone is in slow paid mode right now

Lucas · 02-02-07, 12:05 PM

Originally posted by jjgold

Everyone is in slow paid mode right now

pinnacle paid me in 200 seconds approximatelly..10 mins ago

jjgold · 02-02-07, 12:19 PM

Lukey we are talking about books catering to Americans

Bill Dozer · 02-02-07, 12:38 PM

Originally posted by slash

Cascade took in Pinnacle players - currently in slow pay mode.
WSEX took in Pinnacle players - currently in slow pay mode.
Skybook took in Pinnacle players - currently in slow pay mode.

Quite disturbing as all those books must have had very large deposits from former Pinnacle players.

It's frustrating but I wouldn't say disturbing. You take one of the biggest books in the world and pass their Neteller liability on to other books. Then Neteller turns off the flow.

Makes sense doesn't it?

I think you'd be hard pressed to find someone who would rather have their money in Neteller than anyone of those today.

Yoshi · 02-02-07, 12:44 PM

Thats because a rather small book like Skybook, that was basically worthless without its silly promotions, shouldnt just take a ton of sharp Pinny players (and give them a bonus too? dunno).

Wsex and Cascade will 100% pay everyone, but Skybook?
I would be worried if i had a large balance there. That book was always overrated.

Bill Dozer · 02-02-07, 12:55 PM

Originally posted by magnavox

I thought Horizon Group said no Neteller withdrawals for a couple of weeks. Can you elaborate on this Bill? Did things go back to normal for non-US Neteller players there?

Mag,

Cascade had its own Neteller account coming in and is probably happy to widdle it down when possible. I'm not sure of what Horizon/Atlas are doing at present. I can't think of a reason why anyone with a funded Neteller account wouldn't be thrilled to bring it down.

LGBoots · 02-02-07, 02:17 PM

I can't login at Cascade at the moment , get an 'Invalid code or password' message even though I know it is right

Anybody else having login problems ?

Nismo · 02-02-07, 02:22 PM

Have had many problems lately, but working fine right now.

LGBoots · 02-02-07, 03:21 PM

Originally posted by Nismo

Have had many problems lately, but working fine right now.

Cheers, still no joy for me, really annoying & live chat down

prettylucky · 02-02-07, 07:37 PM

Whatever happened to Richard? He hasn't posted since more and more highlighted our frustrations and problems we are having at Cascade? Surely, he should be here to calm a few nerves yeah?

Dark Horse · 02-05-07, 10:38 AM

Did Cascade just change to full juice?

SBR Odds shows -110, and so does a guest visit to the site. Can't log in so not sure if it changes to -105 for existing accounts.

Doug · 02-05-07, 11:52 AM

you get the -105 when you make a bet.

Doug · 02-05-07, 01:03 PM

Can anybody get in Cascade now ?

GPC · 02-05-07, 01:15 PM

http://www.cascadesportsbook.com is working http://www.betcascade.com is not

I never do understand why they have so many domain names.

Bill Dozer · 02-05-07, 02:10 PM

Originally posted by LGBoots

Cheers, still no joy for me, really annoying & live chat down

LG,
Finally get in?

LGBoots · 02-05-07, 05:34 PM

Originally posted by Bill Dozer

LG,
Finally get in?

No luck Bill

Left it a couple of days assuming the 'system' would have sorted it out by now, tried just now but still no joy

I know my username/password is correct as I use 'Roboform' for my details + I have also tried entering them manually with no luck.

Still can't contact 'Live Help' looks like I will have to phone yet again to sort my A/C out

Cascade ain't very popular with me at the moment

Doug · 02-05-07, 05:47 PM

Did you put a "T" in front of your account number ?

LGBoots · 02-05-07, 05:54 PM

Originally posted by Doug

Did you put a "T" in front of your account number ?

Sure did Doug. Stupid thing is Cascade sorted my 'zero balance to the correct one a few days back & I could login fine. Their system is 'screwed up' somewhere along the line.

Can't be bothered to phone them now as it's almost 11pm here in the UK & I've had my fill of Sportsbooks for the day

jjgold · 02-05-07, 05:58 PM

They are still working out some kinks but once they do the software is very good.

Bill Dozer · 02-05-07, 08:51 PM

Originally posted by TLD

I’m very curious about this because I’m being told conflicting things.

The DPT Group (Jazz, et al) told me exactly what you said, and cited it as a reason they had frozen payouts to their customers who deposited via Neteller. However, I received my payout from them today, so either Neteller released their funds after all, or they decided to take the money from a different pocket to pay people.

I talked to a supervisor at Legendz a couple days ago and asked her about exactly this. She laughed out loud and said there was no truth to it and it was purely a stall tactic from any book telling me this. She said it’s business as usual between Neteller and the merchants.

Then today I asked a CRIS supervisor the same question. She said, “No nothing like that is going on. I certainly don’t know of anything like that, and that would be big enough that I’m sure I’d know. So I can’t speak for other merchants, but I’m certainly not aware of anything like that with our Neteller account.”

The books that have their accounts in Euros are/were in good shape. ABC probably has a USD account.

Bill Dozer · 02-05-07, 09:20 PM

Guys,

Shoot me an email with your account ID and specific issue. It's a little tough following the acct. status in the thread.

Lenny should also be accessible at 1 800 520 1812 or 877 934 223.

Arilou · 02-06-07, 09:14 AM

It is amazing how quickly your brain stops seeing -110.

prettylucky · 02-06-07, 01:44 PM

I spoke to Lenny 45 mins ago, and I asked for a Neteller payout instead of the check that I have already waited for 1 week. Lenny said my request will be processed within 1 hour.

There's still 15 mins to go, let's see what happens..............

prettylucky · 02-06-07, 02:16 PM

Here's the update, I got my funds 1hr 10 min after I spoke to Lenny. This is through Neteller, so I guess it's biz as usual.. Maybe they really have problems issuing Check.... I called in and filed my request 1 week ago, and even got an email saying my check might be processed this week... and according to Lenny, nothing's in the system....

maybe it was becoz i got the wrong person to work on my case, maybe it's becoz of check, maybe it could be other things

anyway, i am just glad i got my money from them.... staying off for a while

jjgold · 02-06-07, 03:12 PM

Lenny is solid as a rock

aceking · 02-08-07, 02:23 AM

My account is TC3857 .

If Bill Dozer or Richard@Cascade can help me ?

my account is incorrectly displayed as $0 , again .

Can you just send my balance of $500 to my non-US Neteller account ?

thanks.

Ballpark · 02-08-07, 11:55 AM

I've been emailing cascade for a couple of days for confirmation that my requirements have been met and I can request a payout.
I'm not getting any answers. Very poor show from their CS.

Ballpark · 02-08-07, 11:55 AM

Double post, sorry.

Doug · 02-08-07, 01:36 PM

Does Cascade allow any point buying ?

Bill Dozer · 02-08-07, 01:59 PM

Originally posted by Ballpark

I've been emailing cascade for a couple of days for confirmation that my requirements have been met and I can request a payout.
I'm not getting any answers. Very poor show from their CS.

Email is proving to be ineffective at the moment. We have told players to call as they get themselves together post transition but it's about time they get to that email box.