A word from Cascade

[Lucas]

back to the cascade..
I like this "DPT" software much more than the "5dimes", nice and simple..

but i also can not log into my account

[Scorpion]

OK here is what is happening at Neteller.

It is not possible for merchants or individuals (whether US or Other) to deposit or withdraw from $US based Neteller accounts (in $US funds).
It is still possible for $US transfers to take place between Neteller accounts. So, the following can happen.
Day 1 sportsbook A has nill balance in its neteller account, player X requests a WD it cant be done.
Day 2 sportsbook A receives a deposit of $1000 from player y from player y's neteller account.
Day 3 Player Z requests Neteller Wd of $1000 from Sportsbook A , payment is processed as the moneey is in the sportsbooks neteller account.
Day 4 Player X reads on a forum that player Z has been paid he gets really stressed and starts calling Neteller scum.

This IS what is happening. All $US payments are currently frozen. Not as a result of Neteller choosing that this should be the case, but , because the banks will not make or receive $US payments from Neteller

Thats why all books should allow their clients to open their account in Euro or CAD not ust USD. some of the books like 5dimes, youwager only allow people to open accounts in USD

Neteller doesnt do bank wires in USD anymore this includes all their clients not just american

[Richard@Cascade]

Please contact me at 1-877-924-2233, I am available to assist you.

[jjgold]

I got guys testing the software and we all like it, I think they are getting most of the bugs out and speed improving, nice work.

[thesimpleone]

Please contact me at 1-877-924-2233, I am available to assist you.

Hi Richard, I have passed your contact to my friend. But I think she already found the bug. She sent the proof to CSD@betcascade.com, and copied it to me. Hope you don't mind that I share it here (not the journal printout but just the email content)

----------------------------------
Dear Cascade,

I think it's easier for you to view the proof than for me to call in and trying to explain it to you.
Take a look at the files attached.

The figure shown on your Credit Journal Main Page for Jan and that for 24 Jan is Different.
One showed $8910, the other showed $7810
My beggining balance on 24 Jan is $11710, and I won $1000 and lost $3800, so it's $11710+1000-3800 = $8910

I believe I figured out how your mistake occurs, you deduct the $1100 I lost on 23 Jan from this figure.
But please, this is a credit journal, I lost $1100 on 23 Jan, resulting in my balance going from $12810 to $11710, so this is double deduction.
In fact, yoru Credit Journal on 23 Jan simply showed a loss of $1100 without the balance. i had a balance of $12810, before I lost that $1100.

While I understand that maybe you are still smoothening the edge with your new software, this is a very serious error resulting in a deduction of US$1100 from my account, and I sincerely urge you to rectify it ASAP

Regards

[Richard@Cascade]

JJ,

Enhanced ecommerce and playing options will be a great benefit to all. Tech will be smoothing out the bumps from the transitions as we move forward. I understand the frustrations from the other side of the counter, but at the end of the day, there will be a more comprehensive product for use.

[Lucas]

Please contact me at 1-877-924-2233, I am available to assist you.

thank you, after few minutes of waiting and speaking to six different persons I am in

I see zero there
I know I was unlucky there but I thought that some small money remained, I guess it is not bad idea to make screenshots especially during those days

I know I placed few bets during january there but there are no bets in history - is it technically impossible to transfer also bets history?

[Richard@Cascade]

I will need her info to confirm the reconcile on the account. Thanks in advance.

Lucas, call for me please.

[Dark Horse]

Still no log in here. As long as there are software glitches I won't be playing there, so no problem.

[jjgold]

I really think Cascade is going to make a run at the number one hole with offshore sportsbooks and if they keep juice lower than -110 it might be a given. The new software upgrade is a big plus. It is a perfect time for them to move up.

[Dark Horse]

I see WSEX/Matchbook taking over the Pinny spot. Cascade is just surviving.

Signing the guessbook
-----------------------------------------------------

[Lucas]

It seems that their new number is 888-243-0707
The guy at 877-924-2233 always gave me this number. It seems that CS is very busy right now, but I probably lost everything, thank you for care, Richard. I like personally people from bookies at forums.

...but...OT..

I really started to hate Betfair (A+)...becuase.. I have small forum for fun, there was some new nick pretending to be a player (called "Cock" in my language LOL) and he wrote everything nice about Betfair and all another bookies especially exchanges were crap in his opinion. He wrote for example "nobody knows who is tradesports or matchbook" or was very happy when Pinny went out of US.

In the same time some guy from Betfair started to negotiate about advertisement banner. I refused him. But then the "Cock" started to use the same arguments on forum as the guy from Betfair (in private e-mails). I posted it on forum and he confirmed that he works for BF... that he only wanted to help players and such BS...

So what is the point? Somebody here posted that this advertisement posting should not be allowed. I disagree. We should appreciate all people that post like representatives from sportsbooks and bring some useful info. They can help us. And this promo is ok IMO. But good sportsbook should NEVER post pretending to be a player.

[Keith Richard]

If Cascade ever used like Wagerstreet or Pinnacle software they would make about 10 million a year profit.[/QUOTE]
Cascade used to use Wagerstreet's software at one time.I think they may have leased it from them?I really loved playing there when they had that software as I still consider it the best around.

[Richard@Cascade]

Dark Horse...drop a line, I am here for about another 30 min. If not, then tomorrow. I will walk with you through this item to get it resolved.

1-877-924-2233

[pags11]

richard,

I very much appreciate you guys coming onto the forums...I must say that I really enjoyed my experience with you guys during football season...if you could get those lines up a little bit earlier, that'd be great!...thanks very much...

[aceking]

Hi Richard@Cascade ,

I tried to email but there's no reply after 3 days.

My account C3857 has $500 , but now its $0 after the software change?

pls correct it ,thanks.

[707782]

MB, WSEX, BJ, CRIS are definitely the one who benefited from the Pinny exit, but I think Cascade would have a good chance to take a new role if they do what they're suppose to do.

BTW, months ago, I was ready to join them so I sent a email asking some questions, but never got a response from them, so I hold my step.

[Richard@Cascade]

aceking,

You are good to go.

[wpet99]

Maybe not players but i've heard they stiffed nearly all their affiliates.

CS is good when the phone get answered, Richard is apparently the guy to speak to, pretty reasonable. never had a reply to an email yet from csd@cascade

never yet have read of cascade stiffing anyone...

[jjgold]

This software is pretty cool, I have been playing around with it and lots of options. Second half lines have red shades, pretty sharp

[Ballpark]

Hi Richard@Cascade,

I'm having problems getting the bonus added, so I PM'd you last night. I would be grateful if you could sort this out because despite emailing your CS serveral times and phoning (from the UK) the bonus has still to be added even though I was told it would be.
I'm finding the whole process very frustrating at the moment.
Account: TRK426

[pags11]

any response regarding the affiliates being paid on time?...

[Richard@Cascade]

BallPark,

you are good to go.

Pags,

Affiliates are reconciled and paid upon request.

[prettylucky]

Richard, is the email csd@betcascade.com still working? The last reply I got was when I said Thank you to AL, ask about a possible bank wire. Now that I have hit my rollover, and need a confirmation, and also asking for bankwire fees and procedures, nobody wanna reply me. Can you get them to work on it please? I am C81267

[mjc257]

Are payments being processed by cascade at all? If so, how long are they taking?

[pags11]

thanks for the update richard...

[jjgold]

Cascade moving along fine

[Dark Horse]

You're kidding, right?

Already dropped from A- to B, and payment issues right now.

[prettylucky]

Richard, is the email csd@betcascade.com still working? The last reply I got was when I said Thank you to AL, ask about a possible bank wire. Now that I have hit my rollover, and need a confirmation, and also asking for bankwire fees and procedures, nobody wanna reply me. Can you get them to work on it please? I am C81267

Richard, are you there? I tried calling in earlier... 2 hours ago, I got through but the guy said he can't help me withdrawal.... And for the last 1 hour, I haven't been able to get through your line... And as usual, no one replying my emails.

[Bill Dozer]

I just spoke with Lenny at Cascade who said there have been delays due to the transition. Anyone waiting longer than normal for a payout can give him a call at 1 877 924 2233.

Normal processing time is one business hour for non-US Netellers and Book-to-Book transfers. Check service takes 2 days.

[knicknut]

I am also waiting on a cashout. Sent an e-mail 5 days ago trying to confirm completion of my rollover, never responded. Assumed I was OK and requested a cashout, no deduction from account or acknowledgment yet. Tried calling but could not get someone who knew about my cashout. Hasn't been more than 2 days yet, but hoping to get this cashout in before the end of the calendar month so I have more flexibility in the future. Account is C81571 if assistance can be provided. Thanks!

[Bill Dozer]

Knick,

Call Lenny at 877 924 2233. You should be able to get through now.

[prettylucky]

Can't get Lenny, nor Richard. Just a lady who tried to help, but who said she can't see my records after 23 Jan. She also told me that the email addresses are csd@betcascade.com or customerservice@cascadesportsbook.com... but i keep getting an invalid email add regarding customerservice@cascadesportsbook.com and no replies from csd@betcascade.com....

Richard, you like to come out and address our issues?

[prettylucky]

well, finally i receive some news from Cascade. I am not sure it's good or bad though
----------------------------------------------------------
YOUR REQUEST FOR A $8000 CHECK WILL BE PUT IN TOMORROW MORNING , POSSIBLY BE GOING OUT NEXT WEEK NOW THAT THERE ARE MANY CHECKS PENDING BEFORE YOUR REQUEST , TO CHECK ON THE STATUS OF YOUR PAYMENT YOU MUST CALL 1-888-243-0707 .

REGARDS
MONICA
----------------------------------------------------------

Why do we have to call in for everything? What's an email for?

[Dark Horse]

Translation: "Your request for a $8000 check will not be put in today. Payment could be later than next week, now that there's a run on the bank. To check up on your status, don't e-mail. (People who call in may improve their position in line)."