Sportbet refusing my $8200 payout (resolved)
4 months ago, an acquaintance transfered money from his Sportbet account to my Sportbet account to settle a debt. I don't know what security precautions they took with the other account holder other than talking to him.
I bet occasionally in that account, and lost a few thousand. I've been trying to get a payout for the last several weeks, and they are jerking me around. They want my ID, fine. Then they want the ID from the guy who sent me the money 4 months ago. He no longer has a stake in the matter - I credited the amount of the transfer amount to him.
Sportbet talks to the guy, and he verifies the transfer (that was already given to me 4 months ago). I get him to send the ID. Sportbet tells me they never got it. I have the email forwarded to me, showing they got it. Sportbet changes their mind. They got it, but can't read it. I hassle the guy to scan his ID, and send a quality image. He does. Sportbet talks to him again. They want him to email Sportbet from the email account he signed up with who knows how many years ago. He doesn't use that email anymore, does not remember the email password, and cannot remember his zip code from wherever he was from whenever he signed up years ago, so he can't get the password.
Why is Sportbet making me jump through these hoops, when I've been able to bet the money for the last 4 months? They have both our IDs and have spoken to both of us plenty of times. I've been involved in literally hundreds of account-account transfers. This is the first time I've ever been jerked around by anyone like this.
If Sportbet wants to do a full-body cavity search, it should be done BEFORE the transfer, not months later. At this point, it looks like I'm screwed for want of an obsolete email address.
I bet occasionally in that account, and lost a few thousand. I've been trying to get a payout for the last several weeks, and they are jerking me around. They want my ID, fine. Then they want the ID from the guy who sent me the money 4 months ago. He no longer has a stake in the matter - I credited the amount of the transfer amount to him.
Sportbet talks to the guy, and he verifies the transfer (that was already given to me 4 months ago). I get him to send the ID. Sportbet tells me they never got it. I have the email forwarded to me, showing they got it. Sportbet changes their mind. They got it, but can't read it. I hassle the guy to scan his ID, and send a quality image. He does. Sportbet talks to him again. They want him to email Sportbet from the email account he signed up with who knows how many years ago. He doesn't use that email anymore, does not remember the email password, and cannot remember his zip code from wherever he was from whenever he signed up years ago, so he can't get the password.
Why is Sportbet making me jump through these hoops, when I've been able to bet the money for the last 4 months? They have both our IDs and have spoken to both of us plenty of times. I've been involved in literally hundreds of account-account transfers. This is the first time I've ever been jerked around by anyone like this.
If Sportbet wants to do a full-body cavity search, it should be done BEFORE the transfer, not months later. At this point, it looks like I'm screwed for want of an obsolete email address.
