BetWay

Update by SBR: The player's wagering style was not eligible for the bonus program. The player was given a choice by BetWay on how to proceed.

A BetWay Sportsbook (SBR rating B-) player has filed a bonus complaint. The player recently opened his account with the online sports betting site and placed just four wagers before having €1 limits assigned. He pointed out that in order to complete his requirement he would have to place nearly 500 wagers.

Online sportsbook BetWay (SBR rating B-) is investigating the soccer grading dispute reported by SBR earlier in the week. A player claimed that after funding his BetWay sports account with $5,000 and wagering a few Turkish under 21 soccer matches, his wagers were not settled as normal due to an alleged ESSA investigation.

A BetWay Sportsbook (SBR rating B-) player has filed a complaint. The player has claimed that on September 18 he funded his BetWay account with €5,000 and wagered a few soccer matches. The player's winnings have yet to be settled because of an alleged investigation being conducted by the European Sports Security Association (ESSA).

BetWay Sportsbook (SBR rating B-) is investigating the recent bonus complaint posted on the SBR newswire. A player accepted a £30 free bet before finding that his maximum wager was limited to just £1 with the online sportsbook. He was given no ability to cash out free of charge or with a prorated portion of the bonus, and subsequently filed a complaint.

A BetWay Sportsbook (SBR rating B-) player has submitted a bonus complaint. The player opened his account with BetWay on October 8 after accepting a £30 free bet offer. The player's first wager was a single bet of £30 on Chile vs. Brazil at the odds of 2.5. The wager won, and the player proceeded to bet two more times before having his limit slashed.

BetWay Sportsbook (SBR rating B-) has addressed the player complaint involving a past account. A player claimed that his funds were in limbo due to having an account that he forgot about in the past. The online sportsbook has claimed however that the player actually has used four accounts recently and has redeemed multiple sportsbook bonuses.

A BetWay Sportsbook player has filed a complaint. The player claimed that he recently deposited £30 and received a matching 100% sportsbook bonus. He proceeded to increase his balance to £256, before having his balance confiscated due to having an account with BetWay years ago, according to the player.

A BetWay Sportsbook (SBR rating B-) player has filed a wagering complaint with SBR. The player recently deposited €500 to wager on a tennis doubles match. Four of his wagers were winners and two were losers. Overall the player should have profited €600 on the match, but he was never paid and has claimed the matches are being investigated.

Betway Sportsbook has had their rating upgraded to B-. The sports betting website cleared up all outstanding complaints last year and paid players who SBR determined did not receive the benefit of the industry standard in several bonus complaints. Betway also agreed to discontinue a controversial rule regarding bonus play upon SBR's suggestion.

Sportsbook Review reported on November 3rd that a Betway (SBR rating C+) player submitted a cold case dispute stemming from a 2012 confiscation of €1300. The winnings were confiscated in accordance with the controversial and since discontinued 30% rule that led to Betway downgrades and multiple newswire warnings from SBR. | Betway cold case update

A Betway Sportsbook (SBR rating C+) complaint has been launched. A player has claimed that he first tried to withdraw from Betway over a month ago but the payout request was blocked as he had not met his bonus rollover requirement. He then proceeded to meet the wagering requirements, and again asked for a withdrawal, this time for £1100.  | Betway complaint

Sportsbook Review reported Monday that a player submitted a complaint on €1300 in winnings being confiscated in March of 2012. The controversial and since discontinued "30% rule" was cited; the rule penalized players for betting in excess of 30% of their deposit when a bonus was accepted. SBR's management contact at Betway has confirmed that the betting site is looking into the complaint. An update will be posted as one becomes available.

A Betway Sportsbook (SBR rating C+) player who had €1300 confiscated in March of 2012 has written Sportsbook Review. The player read a recent SBR report on Betway agreeing to revisit past confiscations during the period of time the controversial "30% rule" was in effect. Following a slew of complaints and an SBR downgrade, Betway discontinued the rule. | Betway complaints

Betway Sportsbook (SBR rating C+) has paid the player with the country dispute originally reported by SBR on September 28. In summary, a player registered for Betway entering the wrong country of residence: He selected his birth country rather than where he resided at the time, causing a temporary account suspension. | Betway dispute summary

UPDATE 10/20/2014: The player has reported payment.
Betway (SBR rating C+) has commented on the dispute originally reported by SBR September 28. In that dispute, a player claimed that $833 in winnings were confiscated after the sportsbook believed he signed up from a country that was not permitted to operate an account. He maintains that he made a mistake signing up but that he was in compliance with Betway terms. | Betway complaint

Update 9/29 5:45AM ET: A Betway manager is looking into the complaint and will update SBR.

A Betway Sportsbook (SBR rating C+) player has submitted a dispute involving $833 in confiscated winnings. The player had his winnings removed due to a discrepancy with his account registration. The player alleges that he registered with the betting site on July 7th, 2014, and mistakenly selected Russia — he resides in Vietnam, but also has citizenship in Russia, and was present in Vietnam at the time. However his sign up was not blocked.

Betway Sportsbook launched in 2006. SBR added Betway to the sportsbook ratings guide on August 3rd, 2006 at the initial rating of C. Their sportsbook software is proprietary; their casino is powered with Microgaming software. In 2012, Betway added mobile sports and casino products. One high point for global users is that Betway customer support is available 17 languages.  The sportsbook is licensed by the Lotteries and Gaming Authority of Malta. Additional casino gaming licenses are held in Denmark, Spain, and Italy. Betway management tells SBR that a sports license in Denmark is soon to follow. Recent sponsorships include being the title sponsor of the Froch vs Groves fight in Wembley Stadium, as well as the PCD premier darts league, which later rebranded to the Betway Premier League.

In the eight years since their addition to the sportsbook ratings guide, Betway’s rating has dipped as low as the blacklist in 2008 and at its highest hit the mark of C plus - the current rating. In August of 2012, SBR reported that Betway discontinued a controversial rule referred to as the “30% rule”. This rule called for player winnings to be voided if wagers exceeded 30% of a given bonus. Many sportsbook complaints were launched with SBR prior to the rule being cancelled. Betway later agreed to revisit all cold cases received by SBR. Management has since remained active in discussing sportsbook complaints with SBR. The line of communication has drastically improved since the days that the shop was on the SBR blacklist.

BetWay Sportsbook (SBR rating C-) has resolved an old bonus dispute. As SBR reported last week, a player sought SBR assistance to recoup €100 in winnings which were confiscated during the period of time that BetWay enforced a controversial "30%" rule that drew many complaints from their customers. BetWay has credited the winnings.

A BetWay Sportsbook (SBR rating C-) player has filed a sportsbook complaint. The player has claimed that approximately €100 in winnings were confiscated from him during the enforcement of the controversial and since discontinued "30% rule". Betway management is presently following up on this sportsbook complaint. SBR will update this report.

Sportsbook Review.com provides an SBR iGaming News video update for 7 February 2014. Topics discussed in today's show include a surge of BetWay Sportsbook (SBR rating C-) Super Bowl betting complaints which have been addressed by management, as well as other recent items from the sportsbook and casino gaming news feed on SBR.

A BetWay Sportsbook (SBR rating C-) player submits a bonus dispute. The player claims that he deposited for a Super Bowl bonus promo that promised a £50 free bet which was to be used for the second half of the football game between the Seattle Seahawks and Denver Broncos. However, the bonus was credited to the player after the game began and he was unable to use it.

A BetWay Sportsbook (SBR rating C-) has reported receiving €1,390. These funds were initially confiscated all the way back in 2012 when the sportsbook was enforcing a controversial bonus rule that led to multiple SBR warnings and video advisory reports. BetWay Sportsbook agreed to revamp their bonus rules to SBR and revisit old sportsbook complaints.

Since reporting on BetWay Sportsbook (SBR rating C-) last week, two players have filed complaints with SBR alleging that they were victims of the discontinued 30% rule that drew heavy criticism from players and had kept the sportsbook poorly rated by SBR. BetWay Sportsbook is currently in the process of revisiting the complaints and confirming the user's accounts.

SBR reported earlier this fall that BetWay Sportsbook (SBR rating C-) cleared up their outstanding bonus complaints. The sportsbook has expressed interest in discussing sportsbook disputes with SBR and agreed to consider industry standard when handling player accounts. BetWay also conceded that a former bonus rule missed the mark and discontinued the controversial policy.