BetWay

Update by SBR: The player's wagering style was not eligible for the bonus program. The player was given a choice by BetWay on how to proceed.

A BetWay Sportsbook (SBR rating B-) player has filed a bonus complaint. The player recently opened his account with the online sports betting site and placed just four wagers before having €1 limits assigned. He pointed out that in order to complete his requirement he would have to place nearly 500 wagers.

Online sportsbook BetWay (SBR rating B-) is investigating the soccer grading dispute reported by SBR earlier in the week. A player claimed that after funding his BetWay sports account with $5,000 and wagering a few Turkish under 21 soccer matches, his wagers were not settled as normal due to an alleged ESSA investigation.

A BetWay Sportsbook (SBR rating B-) player has filed a complaint. The player has claimed that on September 18 he funded his BetWay account with €5,000 and wagered a few soccer matches. The player's winnings have yet to be settled because of an alleged investigation being conducted by the European Sports Security Association (ESSA).

BetWay Sportsbook (SBR rating B-) is investigating the recent bonus complaint posted on the SBR newswire. A player accepted a £30 free bet before finding that his maximum wager was limited to just £1 with the online sportsbook. He was given no ability to cash out free of charge or with a prorated portion of the bonus, and subsequently filed a complaint.

A BetWay Sportsbook (SBR rating B-) player has submitted a bonus complaint. The player opened his account with BetWay on October 8 after accepting a £30 free bet offer. The player's first wager was a single bet of £30 on Chile vs. Brazil at the odds of 2.5. The wager won, and the player proceeded to bet two more times before having his limit slashed.

BetWay Sportsbook (SBR rating B-) has addressed the player complaint involving a past account. A player claimed that his funds were in limbo due to having an account that he forgot about in the past. The online sportsbook has claimed however that the player actually has used four accounts recently and has redeemed multiple sportsbook bonuses.

A BetWay Sportsbook player has filed a complaint. The player claimed that he recently deposited £30 and received a matching 100% sportsbook bonus. He proceeded to increase his balance to £256, before having his balance confiscated due to having an account with BetWay years ago, according to the player.

A BetWay Sportsbook (SBR rating B-) player has filed a wagering complaint with SBR. The player recently deposited €500 to wager on a tennis doubles match. Four of his wagers were winners and two were losers. Overall the player should have profited €600 on the match, but he was never paid and has claimed the matches are being investigated.

Betway Sportsbook has had their rating upgraded to B-. The sports betting website cleared up all outstanding complaints last year and paid players who SBR determined did not receive the benefit of the industry standard in several bonus complaints. Betway also agreed to discontinue a controversial rule regarding bonus play upon SBR's suggestion.

Sportsbook Review reported on November 3rd that a Betway (SBR rating C+) player submitted a cold case dispute stemming from a 2012 confiscation of €1300. The winnings were confiscated in accordance with the controversial and since discontinued 30% rule that led to Betway downgrades and multiple newswire warnings from SBR. | Betway cold case update

A Betway Sportsbook (SBR rating C+) complaint has been launched. A player has claimed that he first tried to withdraw from Betway over a month ago but the payout request was blocked as he had not met his bonus rollover requirement. He then proceeded to meet the wagering requirements, and again asked for a withdrawal, this time for £1100.  | Betway complaint

Sportsbook Review reported Monday that a player submitted a complaint on €1300 in winnings being confiscated in March of 2012. The controversial and since discontinued "30% rule" was cited; the rule penalized players for betting in excess of 30% of their deposit when a bonus was accepted. SBR's management contact at Betway has confirmed that the betting site is looking into the complaint. An update will be posted as one becomes available.

A Betway Sportsbook (SBR rating C+) player who had €1300 confiscated in March of 2012 has written Sportsbook Review. The player read a recent SBR report on Betway agreeing to revisit past confiscations during the period of time the controversial "30% rule" was in effect. Following a slew of complaints and an SBR downgrade, Betway discontinued the rule. | Betway complaints

Betway Sportsbook (SBR rating C+) has paid the player with the country dispute originally reported by SBR on September 28. In summary, a player registered for Betway entering the wrong country of residence: He selected his birth country rather than where he resided at the time, causing a temporary account suspension. | Betway dispute summary

UPDATE 10/20/2014: The player has reported payment.
Betway (SBR rating C+) has commented on the dispute originally reported by SBR September 28. In that dispute, a player claimed that $833 in winnings were confiscated after the sportsbook believed he signed up from a country that was not permitted to operate an account. He maintains that he made a mistake signing up but that he was in compliance with Betway terms. | Betway complaint

Update 9/29 5:45AM ET: A Betway manager is looking into the complaint and will update SBR.

A Betway Sportsbook (SBR rating C+) player has submitted a dispute involving $833 in confiscated winnings. The player had his winnings removed due to a discrepancy with his account registration. The player alleges that he registered with the betting site on July 7th, 2014, and mistakenly selected Russia — he resides in Vietnam, but also has citizenship in Russia, and was present in Vietnam at the time. However his sign up was not blocked.

Betway Sportsbook launched in 2006. SBR added Betway to the sportsbook ratings guide on August 3rd, 2006 at the initial rating of C. Their sportsbook software is proprietary; their casino is powered with Microgaming software. In 2012, Betway added mobile sports and casino products. One high point for global users is that Betway customer support is available 17 languages.  The sportsbook is licensed by the Lotteries and Gaming Authority of Malta. Additional casino gaming licenses are held in Denmark, Spain, and Italy. Betway management tells SBR that a sports license in Denmark is soon to follow. Recent sponsorships include being the title sponsor of the Froch vs Groves fight in Wembley Stadium, as well as the PCD premier darts league, which later rebranded to the Betway Premier League.

In the eight years since their addition to the sportsbook ratings guide, Betway’s rating has dipped as low as the blacklist in 2008 and at its highest hit the mark of C plus - the current rating. In August of 2012, SBR reported that Betway discontinued a controversial rule referred to as the “30% rule”. This rule called for player winnings to be voided if wagers exceeded 30% of a given bonus. Many sportsbook complaints were launched with SBR prior to the rule being cancelled. Betway later agreed to revisit all cold cases received by SBR. Management has since remained active in discussing sportsbook complaints with SBR. The line of communication has drastically improved since the days that the shop was on the SBR blacklist.

BetWay Sportsbook (SBR rating C-) has resolved an old bonus dispute. As SBR reported last week, a player sought SBR assistance to recoup €100 in winnings which were confiscated during the period of time that BetWay enforced a controversial "30%" rule that drew many complaints from their customers. BetWay has credited the winnings.

A BetWay Sportsbook (SBR rating C-) player has filed a sportsbook complaint. The player has claimed that approximately €100 in winnings were confiscated from him during the enforcement of the controversial and since discontinued "30% rule". Betway management is presently following up on this sportsbook complaint. SBR will update this report.

Sportsbook Review.com provides an SBR iGaming News video update for 7 February 2014. Topics discussed in today's show include a surge of BetWay Sportsbook (SBR rating C-) Super Bowl betting complaints which have been addressed by management, as well as other recent items from the sportsbook and casino gaming news feed on SBR.

A BetWay Sportsbook (SBR rating C-) player submits a bonus dispute. The player claims that he deposited for a Super Bowl bonus promo that promised a £50 free bet which was to be used for the second half of the football game between the Seattle Seahawks and Denver Broncos. However, the bonus was credited to the player after the game began and he was unable to use it.

A BetWay Sportsbook (SBR rating C-) has reported receiving €1,390. These funds were initially confiscated all the way back in 2012 when the sportsbook was enforcing a controversial bonus rule that led to multiple SBR warnings and video advisory reports. BetWay Sportsbook agreed to revamp their bonus rules to SBR and revisit old sportsbook complaints.

Since reporting on BetWay Sportsbook (SBR rating C-) last week, two players have filed complaints with SBR alleging that they were victims of the discontinued 30% rule that drew heavy criticism from players and had kept the sportsbook poorly rated by SBR. BetWay Sportsbook is currently in the process of revisiting the complaints and confirming the user's accounts.

SBR reported earlier this fall that BetWay Sportsbook (SBR rating C-) cleared up their outstanding bonus complaints. The sportsbook has expressed interest in discussing sportsbook disputes with SBR and agreed to consider industry standard when handling player accounts. BetWay also conceded that a former bonus rule missed the mark and discontinued the controversial policy.

The sportsbook dispute reported by SBR on BetWay Sportsbook (SBR rating C-) has now been resolved. SBR reported yesterday that a player wrote in with a cold case; he originally had funds confiscated during the period of time BetWay enforced a controversial "30% rule". The rule was designed to forfeit winnings from players whose wagering activity exceeded 30% of their bonus.

SBR has spoken with Betway (SBR rating D) regarding the report published Thursday. One player claimed that he was told that £700 in bonus winnings would be confiscated in accordance with the controversial "30% rule" cited in past disputes. This was significant as Betway claimed that after the string of SBR cases the rule was discontinued.

Two BetWay (SBR rating D) players have submitted sportsbook disputes. Each dispute involves bonuses: The usual source of BetWay complaints. The first player claims that a £700 balance was confiscated after it was alleged he violated the "30% rule" — a rule management claimed was discontinued after a series of SBR reported complaints led to BetWay's blacklisting.

A BetWay Sportsbook (SBR rating D-) players files a bonus dispute. The player claimed he deposited €200 to BetWay two months ago, receiving a 25% bonus. The player claims that he has since been limited to less than €40 per wager, making his bonus rollover more difficult. SBR is following up with the sportsbook on the player's behalf.

A BetWay (SBR rating D-) player claims that the sportsbook is deceptively dealing lines. The player states that if he selects a totals bet, the bet immediately changes upon being added to the bet slip without the notification of a line change. The player tells SBR that he has screenshots of the continued practice. SBR advises users to avoid the D-rated book.

BetWay Sportsbook (SBR rating D) has agreed to revisit all sportsbook cold cases. A controversial old "30%" rule which was since discontinued per SBR's recommendation enabled the sportsbook to confiscate player winnings if any of the bettor's wagers exceeded 30% of the amount of their bonus.

Sportsbook Review analyst Natalie Rydstrom provides an SBR Industry News Update for July 31st, 2012. In today's sportsbook news video, the latest online sportsbook disputes from the SBR newswire are featured in video format. BetClic, BetAtHome, and BetLegends are subjects of today's video.

A Betway (SBR rating D-) player claims a £7,000 balance has been confiscated. The player indicates there has been no trickery on his part, and that his balance was increased over time after accepting a starter bonus. Betway has made SBR news as of late for seizing winning player balances in accordance with a bizarre rule.

SBR newswoman and sportsbook dispute analyst Justin7 provide an Industry News update. In today's video, the pair discuss Matchbook's recent ratings upgrade, a Sportingbet football complaint, as well as more confiscations made by Betway. A closer look is also taken at the role gaming commissions play when disputes arise.

Betway (SBR rating D-) has confiscated £730 in player winnings. Betway is enforcing an unethical "gotcha" rule to strip players of their winnings. The Malta-licenced organisation has fleeced players out of £7,244 to date. The Lotteries and Gaming Authority (LGA) of Malta has notoriously stood back whilst operators conned players. Betway is on SBR's sportsbook blacklist.

SBR newswoman Natalie provides a sportsbook industry news update. At the end of the segment, Natalie is joined by SBR dispute analyst Justin who discusses his current sportsbook dispute cases. 24SportsWeb, Sportsbetting.ag, and Betway are among three of the online sportsbooks covered in today's video.

Betway (SBR rating D-) has honoured their promotion in the Champions League dispute reported by SBR. A Betway player told SBR that the sportsbook ran a special whereby if Chelsea striker Didier Drogba recorded a goal, all losing prop wagers on first/last goal-scorer markets, as well as correct score bets would be refunded.

SBR newswoman Natalie provides a sportsbook industry news update. SBR analyst Justin joins the program to discuss his current dispute caseload. In today's video, topics include Pinnacle Sports license from the Alderney Gambling Control Commission (AGCC), the 10Bet sportsbook dispute closure, as well as items from TheGreek and Ladbrokes.

Betway (SBR rating D-) is not honouring a Champions League promotion. Betway ran a special that promised "money back" on select prop bets on the football championship held May 19, 2012. If Chelsea striker Didier Drogba recorded a goal: losing wagers on first/last goal-scorer markets, as well as correct score bets were to be refunded.

Betway (SBR rating D-) complaint #8 has been filed. A player had £464.50 in winnings confiscated after making a withdrawal request. The player's only violation was to wager in excess of 30% of his bonus amount. Betway is using the bizarre rule to justify confiscating winnings from players. The player was refunded his deposits.

Betway (SBR rating D-) is using a "gotcha rule" to confiscate winnings from players. A seventh Betway player filed a complaint with SBR this morning. Betway is enforcing a bizarre rule that allows for confiscation of all player winnings if a player bets in excess of 30% of their starting bonus. Betway is unwilling to cooperate with SBR. SBR urges players to avoid the scam sportsbook.

A new Betway (SBR rating D-) player writes in. The player tells SBR that he deposited 100 on March 29th. He received a 100% bonus and began wagering. After a month of successful play where his average stake was around 200; the player's balance increased to 1230. He made a payout request on April 30th. At this time, Betway confiscated his winnings stating he was in violation of a rule allowing the confiscation of all winnings from any player who bets in excess of 30% of their bonus. The "gotcha rule" has made SBR headlines and been the subject of an iGaming video report. Players are advised to avoid Betway.

Betway (SBR rating D-) is using a bizarre rule to confiscate winnings from players. Five unrelated players from different parts of the world have filed complaints with SBR in the last two weeks against Betway. Each player tells a similar story of depositing with Betway, accepting a bonus, winning a few bets, then having their profit erased and deposits returned.

SBR news correspondent Natalie Rydstrom discusses player disputes involving 10Bet, Bet770, and BetWay sportsbook. Natalie welcomes dispute analyst Justin7 later in the program for an update on his current Sportsbook Review dispute case load. A copy of today's iGaming news video session is available in the full sportsbook news article.

Betway (SBR rating D-) has addressed the dispute reported by SBR on 11/17. A player had a balance of €130 confiscated after he made a withdrawal request. At time of the seizure, Betway stated to the player that he was guilty of operating multiple accounts. Betway did not offer any evidence or give the player a chance to refute the claim. After SBR followed up on behalf of the player, Betway provided evidence that the player operated a third account to take advantage of a free bet promotion. Betway expressed a willingness to revisit other complaints reported by players in cases of alleged fraud. | Betway statement

On November 4th, a BetWay (SBR rating D-) player deposited €40 and received a €20 bonus. After completed his rollover, he requested a withdrawal of his €130 balance. BetWay subsequently closed his account and seized his funds, accusing him of operating multiple accounts. As with other BetWay confiscations, no evidence was offered by BetWay to support its actions either to the player or SBR.

On July 28th, a BetWay (SBR rating D-) player created an account at BetWay through a friend's referral program. The friends website had the same IP address as the player. BetWay accused the player of owning the website, and creating an account through his own referral program (which violates BetWay's rules). SBR is discussing this dispute with BetWay.

BetWay (SBR rating D-) has addressed the sportsbook complaint reported by SBR on August 21st. BetWay confiscated €2,453 in winnings from a player that deposited €500 on April 1st. BetWay accused the player of operating his account within a "shared environment". Following SBR's inquiry into the situation, BetWay stated that the player did not share an IP or physical address with any other account holder, but that his computer was flagged as being connected to other accounts. SBR is still discussing the winnings confiscation with BetWay. To date the player has not confirmed receiving his €500 deposit back.

A Betway (SBR rating D-) player deposited €500 on April 1st. Over the course of 4.5 months the player wagered with Betway and increased his balance to €2953. On August 15th he asked for his first withdrawal. Betway then closed the player's account and confiscated his €2453 in winnings, accusing him of operating his account within a "shared environment". Betway has made the same claim before without providing IP logs to SBR or following up on sportsbook inquiries. Betway has not yet returned the player's €500 deposit.

BetWay (SBR rating D-) has confiscated €700 from a player that it claims wagered in shared environments. BetWay closed the player's account and returned his deposit, minus a 10% 'administrative fee'. The player admits wagering from public WiFi spots, but claims not to be connected with any other gaming accounts.

BetWay (SBR rating D-) has accused a player of operating multiple accounts. BetWay confiscated the player's €600 in winnings and refunded his deposit of €150. The player denies having more than one account. SBR has asked BetWay to provide evidence to support its position. BetWay has confiscated balances citing multiple accounts without providing evidence before.

A BetWay (SBR rating D-) complaint has been received. A player with a balance of €1640.50 had his account closed following two other friends allegedly using his PC to place bets with BetWay. The bets in question were not correlated. The player has stated that his deposit has not been returned, and that no furher explanation was provided by BetWay. BetWay's last sportsbook complaint was reported five days ago.

BetWay (SBR rating D-) has closed the account of a player with a $1369.60 balance. BetWay refunded the player's deposit of $495 minus a 10% administrative fee. BetWay claims that the player operated multiple accounts, which the player adamantly denies. This is the third BetWay account closure case reported to SBR in the last month. SBR is investigating.

BetWay (SBR rating D-) has closed a player's account citing shared environments. A player opened an account and after placing a few bets had a balance of €741 frozen. The player denies being linked to any other gaming accounts. This is the second report of BetWay closing an account for this alleged violation and providing no details to the players regarding whom they are linked to, or in what capacity.

A BetWay (SBR rating D-) player has filed a sportsbook complaint. The player deposited 200 PLN into his account and proceeded to increase it to 350 PLN. The player's account was then closed and his deposit, minus a 10% fee for 'operation cost', was refunded. BetWay stated in a subsequent email to the player that he was linked to a number of other gaming accounts. BetWay did not elaborate. The player adamantly denies having any such connection to any other accounts. SBR is investigating.

BetWay (SBR rating D-) has cited a non-industry standard rule to justify its seizure of a player's €48 winnings. BetWay's own rule warns that it reserves the right to steal from players.

BetWay: "1.3.4 Should any player be found to be involved in, or should we suspect any player of being involved in, Match Betting or Arbitrage Betting, We shall be entitled, at our sole discretion, to restrict your future play or withhold all funds due to You and/or de-register and exclude You and/or suspend You as a player on any or all of the Websites." "

SBR strongly advises players who continue to wager at BetWay to take notice of this policy.

BetWay continues to confiscate winnings; SBR lowers rating to D
Betway offers free-plays as an incentive for bettors to deposit. After the players have met the wagering requirements and request a payout the sportsbook confiscates winnings and sends back the deposit. A losing player never realizes he never had the chance to win the house's money. The sportsbook cites bonus hunting and taking advantage of the sportsbook's offers without intending to gamble further. Betway attempts to brand this type of play as the "money method."

BetWay: You have been positively identified as a participant of the "Money Method" scheme and therefore we have locked your account, cancelled all your bets and returned your initial deposit to your eWallet account. We will keep your account locked and will lock any future accounts you register."

Betway (SBR rating C) cancels player's winning wager 18 hours after the event is completed. Betway claims its traders reviewed the wager, as it reserves the right to do, and chose not to accept the bet, but "because of some technical error" the stake was not refunded until after the event. The player argues that regardless of the book's intentions, failue to notify him that the bet was not pending as shown cost him a winning bet that he would have placed at a different bookmaker. SBR has asked BetWay to review this claim again. | Betway complaint

Three Betway (SBR rating C) players report that the sportsbook has altered odds of pending wagers. As per Betway’s rule #2, the book "reserves the right to cancel any bet made on an obviously "bad" line or a wager made after an event has started." The sportsbook’s rules do not reference adjusting lines without the consent of the player. SBR has contacted the sportsbook about crediting these clients and defining its policy on the altering of accepted bets.