I'm trying to make a withdraw from bookmaker, this is my first withdraw. I've been playing there for a couple of years now. The first deposit I ever made was with my banks DC, which has since been replaced. Bookmaker now wants me to scan all 4 cards i've used with them in order to pay me. The problem is I do not have one of the cards, as it was replaced many months ago by a new card after it was lost. They are now telling me that I have to have a letter from my bank stating that the card was replaced. The problem with that is I know my bank will not be able to give such a letter, as it was long ago and its a local bank and they have someone else deal with their debit cards.
I really feel like bookmaker is trying to make me jump through hoops in hopes that I either keep betting and lose all my winnings, or that hopefully they just don't have to pay me. I've been polite in my correspondence with their customer service via email. But my patience is wearing thin, as I know they are just playing a game. So whats the next step? Should I file a complaint?
I really feel like bookmaker is trying to make me jump through hoops in hopes that I either keep betting and lose all my winnings, or that hopefully they just don't have to pay me. I've been polite in my correspondence with their customer service via email. But my patience is wearing thin, as I know they are just playing a game. So whats the next step? Should I file a complaint?
