I’ve never posted a sportsbook review on here but I felt I needed to after what I just went through.
First, there are two different sites on twin spires. There is the sports/casino and the horse racebook. You cannot exchange funds between them.
I signed up the twin spires when Michigan legalized sports gambling. I signed up with a promotional code that I found out was for the horse racing book. Before I placed a bet, I asked if I can use a different promotion code, they relplied I have to use the original one i signed up with (which is useless).
So I go to place my first bet in the sports book, when I try to enter it, I get a message that’s says technical difficulties contact customer support. After a couple more attempts, I go to the chat room of customer support I realize there’s a queue of over 40 people. As I wait on my phone I realize that If my phone goes into sleep mode I’m booted off the chat.
I give up on that day and the side come back and try again later which gave me the same results. After all this I get frustrated and just decide to withdraw my money and go to a different book.
My significant other gave me a $50 Groupon for twin spires. When I went to put it in to the account that I never used, it came back invalid because they said “it’s for new users only“. I try to get the money back from my gift and was told that I couldn’t because I already open the voucher. So we’re out that money.
With all this negativity I must say I like the option of being able to watch the races I bet on and they do offer a wide range of bets that some horse racing books do not.
Unfortunately this is not enough for me to keep depositing money and using their product.