1. #1
    ATC727
    ATC727's Avatar Become A Pro!
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    BetOnline Complaint

    I have filed a complaint regarding BOL free entry blackjack tournaments. They have not credited my
    Account ever, and it has been over 7 days since the tournament completed. Each live chat has resulted in run around questions with them never having any record of me winning. I posted a screenshot of my prize at the end for proof and have attached it in the email.

  2. #2
    PD77
    Status your update
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    Good luck, last guy that won posted here and he had a ridiculous rollover tied to his win even though the tournament had a cash entry, I’ve never heard one single good thing about BO’s BJ tournaments.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 07/09/2020


  3. #3
    Mr0ctober
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    I won a couple of those. Had the same issue finally got with someone and they said it’s under the drop down menu or bonuses and free spins tab in casino. The rollover is a joke to the point where you can’t win and you can only play those automated games. It’s basically a waste of time to even try to win them.

  4. #4
    ATC727
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    No response. No bonuses, nothing on the bonuses drop down menu.

  5. #5
    pologq
    Supports Single Moms on the Pole
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    pretty embarrassing that BOL handles the tourneys like that

  6. #6
    ATC727
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    Still no response from anybody.

  7. #7
    jedihyoju
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    expecting free money from these sites is wrong from the start.

  8. #8
    ATC727
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    Still no reply. From SBR or BOL.

  9. #9
    horja1
    Grrrrrr
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    You posted on a Friday, give SBR a few more days

    $20
    Angelman
    donation 02/17/2020


  10. #10
    pimike
    SPORTS IS MONEY
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    Quote Originally Posted by horja1 View Post
    You posted on a Friday, give SBR a few more days
    Yes not Much happening over the weekend except protest and chaos around the country.

    You will be taken care of Mark my words.

    Cheers

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  11. #11
    ATC727
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    Thanks for posting a picture of our retired friend.

    - your friendly LEO in Washington, D.C.

  12. #12
    pimike
    SPORTS IS MONEY
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    Quote Originally Posted by ATC727 View Post
    Thanks for posting a picture of our retired friend.

    - your friendly LEO in Washington, D.C.


    Amen

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  13. #13
    Optional
    Optional's Avatar Moderator
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    Quote Originally Posted by ATC727 View Post
    Still no reply. From SBR or BOL.
    Best way to chase up is to reply to the confirmation email that you should have received back after submitting the form.

    $20
    Angelman
    donation 02/17/2020

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  14. #14
    ATC727
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    Still no resolution. This tournament ended 2 weeks ago. Wow what a SHT book.

  15. #15
    Mr0ctober
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    You can’t win anything with the rollover they will send with your free play. You are wasting your time. Trust me on this one.

  16. #16
    ATC727
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    Hey rookie, I know. Iím experienced.

    There is a principle here. Not sure if you can see that, probably not.

  17. #17
    ATC727
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    Still no resolution from my complaint from BOL or SbForum.

  18. #18
    MeanPeopleSuck
    MeanPeopleSuck's Avatar SBR PRO
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    Quote Originally Posted by ATC727 View Post
    Still no resolution from my complaint from BOL or SbForum.
    I've won a few of those BJ prizes. The reason you might've missed it is they very quietly stash your win under the "bonuses" subsection on the casino page and it's only up for a few days.

    Don't worry, though, you didn't miss anything. BOL's rollover requirement to turn your prize into cash is 50 times the prize amount. So if you "win" $500, that'll be your balance under "bonus," but to actually receive any money you have to get through $25,000 in rollover without going broke.

    I've never made it through that mega rollover, but even if you do, my guess is the prize is probably just a fp, not cash.

  19. #19
    JAKEPEAVY21
    JAKEPEAVY21's Avatar SBR PRO
    Join Date: 03-11-11
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    Yet another example of how awful their customer service is.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 07/13/2020

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 07/06/2020

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 07/02/2020

    $20
    Angelman
    donation 02/17/2020

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  20. #20
    ATC727
    ATC727's Avatar Become A Pro!
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    No, I never received it under any free spins or prizes tabs. I have checked every day since the day i won. Every day. Thatís why Iím here.

  21. #21
    MeanPeopleSuck
    MeanPeopleSuck's Avatar SBR PRO
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    Quote Originally Posted by ATC727 View Post
    No, I never received it under any free spins or prizes tabs. I have checked every day since the day i won. Every day. Thatís why Iím here.
    Oh, cool, I see. Is it possible you were knocked out of the money by the large amount of maneuvering that happens in the last 5 mins of those tournaments and just didn't know about it?

    I only ask because BOL doesn't really have a motivation for not handing out BJ prizes since they've built in a rollover requirement that basically prevents any of those prizes from actually being cashed.

  22. #22
    ATC727
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    No, I was in a solid position and took a screenshot when the tournament ended. Sent it to SB when I filed the complaint as proof.

  23. #23
    ATC727
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    Still nothing a full week without any email, correspondence. I assume because of COVID-19. I will wait. Terrible book.

  24. #24
    DontTailMe
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    Quote Originally Posted by ATC727 View Post
    Still nothing a full week without any email, correspondence. I assume because of COVID-19. I will wait. Terrible book.
    I understand youíre unhappy with this experience, but itís a good book overall.

    As for the week delay. I donít know how much back and forth youíve had with them, but Iíve found that sometimes these offshore books will cease replying to a specific issue if they have reached their final decision and feel that dither communication serves no good purpose. Hopefully, in your case, it merely indicates thst the issue has been escalated for someone else to look at.

  25. #25
    ATC727
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    You canít even parlay LIVE-IN play wagers. The most basic function of a sportsbook.

  26. #26
    ATC727
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    Still no resolution.

  27. #27
    DontTailMe
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    Quote Originally Posted by ATC727 View Post
    Still no resolution.
    Weird. You'd think this would be pretty straightforward with a screenshot. Of course, we haven't seen the screenshot and don't know exactly what it shows/proves.

  28. #28
    ATC727
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    Oh no problem
    Iíll post the screenshot, which actually now shows my account number on here. Which is ok.
    How do I post it? There is no paste or insert feature...

  29. #29
    DontTailMe
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    Quote Originally Posted by ATC727 View Post
    Oh no problem
    I’ll post the screenshot, which actually now shows my account number on here. Which is ok.
    How do I post it? There is no paste or insert feature...
    Post to a free image hosting website like IMGBB and then click the Image icon here and paste the URL. I would black out account number and other identifying info.

  30. #30
    ATC727
    ATC727's Avatar Become A Pro!
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    Ok here it is, I finished in 6th place. Auto delete for after 1 day.


    https://ibb.co/B4bCwn0

  31. #31
    DontTailMe
    DontTailMe's Avatar Become A Pro!
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    "That page doesn't exist"

  32. #32
    ATC727
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    https://ibb.co/Z8pnxMk

    Set for deletion after 3 days.

  33. #33
    ATC727
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    Ummmm still no response. Does SBR not care either ?

  34. #34
    ATC727
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    Why has SBR not responded? I can see BOL has taken the tournament BJ away, and not offering it anymore. If they can do this imagine what else they can do. And SBR has been silent

  35. #35
    Vyasports
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    be patient dude...

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