mybet.com --- slow pay bad service

**bigboydan** · 10-11-07, 09:49 PM

This is the 2nd slow pay I have read in roughly a months time from mybet. If I recall correctly the other slow pay problem was via moneybookers as well. Hmm... Interesting.

If you are in need of some assistance with your payout problems, then please fill out this complaint form and one of us will inquire on your behalf.

**new2betting** · 10-12-07, 01:29 AM

sir bigboydan,

complaint form filled-up and sent.

lesson learned... no matter how fancy or versatile the site looks like... it is still the "pay-outs" that matter.

I should have done more research. I was too excited to try something new.

**BigBollocks** · 10-12-07, 03:32 AM

Originally posted by new2betting

sir bigboydan,

complaint form filled-up and sent.

lesson learned... no matter how fancy or versatile the site looks like... it is still the "pay-outs" that matter.

I should have done more research. I was too excited to try something new.

Thanks for the heads up, it's always nice to know where to stay away from. Hopefully you'll get a response from them eventually, and stick to more reliable books in the future. GL....

**noyb** · 10-12-07, 04:53 AM

is 4 days already considered a slow-pay nowadays?? I use books that take up to a week to payout on any normal day.

**BigBollocks** · 10-12-07, 05:47 AM

Originally posted by noyb

is 4 days already considered a slow-pay nowadays?? I use books that take up to a week to payout on any normal day.

Based on the Bodog standard 4 months would be considered fourtunate lol

.

I think what's unacceptable noyb is that the book hasn't even responded to his e-mails in 4 days. There are some sites like FullTilt that won't even respond to e-mail at all and are still doing fine, but when you have a book that is a documented slowpay book not even responding to e-mails within a business week we might have a problem...

**new2betting** · 10-12-07, 08:32 AM

I finally received an email after my emails:

vielen Dank für Ihre Anfrage an das myBet.com-Team.

Herzlichen Glückwunsch zu Ihrem Gewinn ! Zu Ihrer eigenen Sicherheit benötigen
wir zur Bearbeitung der angeforderten Auszahlung eine Kopie Ihres Ausweises
(Vor- und Rückseite). Bitte übermitteln Sie diese per E-Mail payment@mybet.com
oder Fax: 0044-845 345 6182.

Sollten sich dazu Fragen ergeben, stehen wir Ihnen selbstverständlich gern zur
Verfügung.

Vielen Dank für Ihr Verständnis.

Mit freundlichen Grüßen

Customer Care

....apparently, they wanted me to send my ID/CC documents via email.

I complied and then they sent the moneybookers payment already.

Well, I am not used to 4-day long non-responses or pay-outs. I must be spoiled by Pinnacle, Bet365, Matchbook and Betsson which are almost instant withdrawals.

But at the end of this all... mybet.com paid me.

I am not sure if my filling-up the complaint form helped-out.

Thanks guys!

By the way,... just noticed that www.mybet.com has no rating on SBR. Maybe I could give them a C+ for now. As someone said over here... 4-days is not a long wait.

**bigboydan** · 10-18-07, 10:52 PM

Originally posted by new2betting

By the way,... just noticed that www.mybet.com has no rating on SBR. Maybe I could give them a C+ for now

In regards to the review status, I'll pass this along to Mr.Dozer.

**SBR_John** · 10-20-07, 06:34 AM

Bump for Bill.

**vanman** · 10-20-07, 07:12 AM

The need for id documents would be in their terms&conditions have you ever thought of reading them?
Sorry for the sarcasm but a lot of these posts could be avoided if people just read t&c when they sign up.ID documents are now pretty much a standard request from a book to be able to withdraw your money.

**new2betting** · 10-20-07, 06:28 PM

Still, it took 4 days to reply to many emails. It took 4 days for them to tell me what to do in a language which I did not understand.

As I said, I consider them C+. And I got paid which is much better than some books out there.

**acw** · 10-20-07, 09:45 PM

Originally posted by new2betting

And I got paid which is much better than some books out there.

Pffff!
I signed up recently with these guys, so reading your first post of this thread I thought: Oh God, here we go again!

My strategy with these books is all or nothing, so I will let others know how withdrawing goes.

**new2betting** · 10-21-07, 03:13 AM

Although mybet.com has slower customer service and pay-outs than Pinnacle, Bet365, Matchbook, Betsson and Betdaq... at the end of 4 days... I still got paid via moneybookers which is the way I deposited.

As someone commented over here, a 4-day long pay-out is not long at all... and maybe 4 days to reply to an email is not long at all too.

But remember, I had "faster & speedier" pay-outs and customer service responses from other books that I could compare them with and so, I found them a bit slow.

Please do not forget to let us know your experiences too.

I also found mybet's "fund summary" a bit confusing... especially the running balance. It did not seem to add up unless you had zero money in play.

Cheers!

**operaman** · 10-21-07, 08:27 AM

Originally posted by BigBollocks

Based on the Bodog standard 4 months would be considered fourtunate lol

.

I think what's unacceptable noyb is that the book hasn't even responded to his e-mails in 4 days. There are some sites like FullTilt that won't even respond to e-mail at all and are still doing fine, but when you have a book that is a documented slowpay book not even responding to e-mails within a business week we might have a problem...

Full tilt is doing a lot better as of late. You can often get a response from them in a few hours to a day.

**iwa2005** · 12-14-07, 03:45 AM

Hello, I am new on this site, but I see, that someone has had the same problem as me. I have been waiting for 2 weeks since I have requested withdrawal. No answer from Mybet, no money from Mybet. This is the worst betting office I have ever used.

**iwa2005** · 12-14-07, 03:58 AM

Mybet :-(((((((((

Hello, I am new on this site and I see, that someone has had the same problem as me. I have been waiting for two weeks since I have requested withdrawal.No answer from Mybet, no money from Mybet. This is the worst betting office I have ever used

**bigboydan** · 12-14-07, 04:26 AM

Originally posted by iwa2005

Hello, I am new on this site, but I see, that someone has had the same problem as me. I have been waiting for 2 weeks since I have requested withdrawal. No answer from Mybet, no money from Mybet. This is the worst betting office I have ever used.

First off, Welcome to the SBR forum

I can't say I'm really all that surprised to be honest with you. Especially after seeing what I saw not too long ago.

If you are in need of some assistance with your payout problems, then please fill out this complaint form and one of us will inquire on your behalf.

**iwa2005** · 12-17-07, 08:15 AM

I am trying to send a complain, but I can onnly see, that verification failed

**bigboydan** · 12-17-07, 01:03 PM

Originally posted by iwa2005

I am trying to send a complain, but I can onnly see, that verification failed

You can send your details to: Assistance@SportsbookReview.com in need be sir.

**iwa2005** · 12-19-07, 02:06 PM

Ok, I have already sent it. I hope, I will get my money soon. It is already 3 weeks and they arent able to give me money or at least answer why.

**bigboydan** · 07-26-08, 01:38 AM

How has Mybet been lately guys?

**Rale** · 09-24-08, 03:30 AM

Hello, I got problems with reciving my funds from Mybet. I wait 2 weeks now. I withdrawal my money through bank transfer...

**APK** · 09-24-08, 04:02 AM

Originally posted by bigboydan

How has Mybet been lately guys?

I asked for a withdrawal to moneybookers last week.
After sending the paperwork I received it within 24 hours.
No complaints from my side.

**Champi** · 09-24-08, 10:08 AM

I receive instant withdrawal for 500E to my MoneyBookers acount about 1 min.

**bigboydan** · 09-24-08, 10:45 AM

Thanks for the reporting this info gentlemen. I'll be sure to make a note of it.

**sofun** · 09-24-08, 11:39 PM

panic, how far did he escalate to or talk to? if he did not receive the email or response, at lease he contact the customer and ask why before file a complaints.

**bigboydan** · 09-25-08, 12:18 AM

Originally posted by Rale

Hello, I got problems with reciving my funds from Mybet. I wait 2 weeks now. I withdrawal my money through bank transfer...

First off, Welcome to the SBR forum sir

Sorry to hear your experiencing some troubles with Mybet. If you are in need of some assistance please feel to fill out a complaint form, and one of us will inquire on your behalf in order to find out the details surrounding the issues your having.

**xartix** · 09-28-08, 04:13 PM

On Friday I received 600 euro from myBet to my bank account. All took 3 days. Nothing to complain about.

**pjesnik24** · 09-28-08, 05:06 PM

I have just asked for a withdrawal there, I will update when something happens

**moonbeam** · 09-28-08, 05:53 PM

Originally posted by bigboydan

How has Mybet been lately guys?

Very good.

Nowadays they only need 3 days for for a moneybookers payout instead of 5 days. Graet people there at mybet.

**pjesnik24** · 09-30-08, 05:17 PM

48 hours and nothing...

**bigboydan** · 09-30-08, 05:19 PM

Keep me posted pjesnik24

**pjesnik24** · 10-01-08, 11:05 AM

Money is in my moneybookers account!
it was day 3 like it says on their website...

**pjesnik24** · 10-01-08, 11:49 AM

just wanted to mention that pinnacle paid me as well, within 30 minutes like it says on their website :P

**bigboydan** · 10-01-08, 12:17 PM

Originally posted by pjesnik24

Money is in my moneybookers account!
it was day 3 like it says on their website...

Thanks for providing us with and update on your situation sir. I'll make a note of it for the October report.