[san0k]

Sorry, I am writing through a translator. I played with them since March 2016 and there were no problems. September 28, I ordered a withdrawal, but did not receive the money. I asked - what is the reason?

Dear Aleksandr, Thank you for reaching us. Please note that your withdrawal request is being revised by our Financial Department. In this regard, we kindly ask you to await for an update from us. Excuse us for the slight delay and thank you for your patience! Kind Regards, 1Bet Customer Service Team

A few more days passed:
Why not pay the winnings?
Hello! Could you provide me with your username so I could better assist you?
stroitel
Allow me a few moments to check please.
Hello, Aleksandr! Your withdrawal request is currently being revised by our Financial department. As soon as there is an update, you will be notified via email.
Would there be anything else I can assist you with?
I already heard it. Are you going to pay me the winnings when?
I am not able to provide you with a specific time-frame as your withdrawal request is still being revised at the moment. Please stay assured that once there is an update, you will receive an email.
How much will be revised? Month year?
In shortest time-frame.Would there be anything else I can assist you with?
I hope you are not scammers
You have nothing to worry about. Please, be patient. My colleagues are revising your request with highest priority.
Thanks
Is there anything else I can be useful with?
no

On October 12, they closed my account and stole my money. I was paid only $ 79 out of $ 703. They said that I broke the rules, and I have another account.
Dear Aleksandr,
We are reaching you to inform you that our Anti-Fraud Department detected that your account has been created in violation of our Duplicated accounts policy. It has matching details with another 1Bet account.
You may refer to the "Account and Personal Information" section in our Terms & Conditions:
"3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer."
In accordance to our policy your account has been closed and your deposits minus your approved withdrawals (minus 8% fees, to cover transaction costs) have been returned to your Skrill account.
Kind Regards,
1Bet Customer Service Team

But this is a lie! They provided no evidence! I repeat - I played for 2 years, and there were no problems, but now they have invented that I have another account!

[lonnie55]

did you use smartphone with mobile connection for betting?

[2cool4]

The same story with me.

[san0k]

[QUOTE = lonnie55; 28130130]did you use smartphone with mobile connection for betting? [/ QUOTE]
no, only computer

[Optional]

If you have not already submitted a sportsbook complaint form would you please do so? We are in communication with 1bet about a similar complaint right now.

[sadekmeister]

Classic for 1bet/18bet.

[lonnie55]

Classic for 1bet/18bet.

Just curious, is there any no pay experience with 18bet that it is NOT connected to a bonus?

[san0k]

If you have not already submitted a sportsbook complaint form would you please do so? We are in communication with 1bet about a similar complaint right now.

I did it twice. The first time is 4.10 - when they did not pay, the second 20.10 - when they closed the account.

[Optional]

I did it twice. The first time is 4.10 - when they did not pay, the second 20.10 - when they closed the account.

You must be the complaint being actioned already then.

[san0k]

already done

[san0k]

I asked for evidence from them, that's what they answered:

Thank you for your E-mail.

Like we've already mentioned in our previous correspondence - as a Company procedure, while being an active customer regular reviews of your activity were conducted. After a more thorough inspection led by our Anti-Fraud team they reported a detection of Multi-accounting - a non-recreational activity deemed in conflict with both our General and Promo terms and conditions. You were found to be sharing the same login numerical pattern (IP) with other accounts registered with the Company, which is not allowed according to site’s T & C.

Please refer to the attached screenshot, where you can find more detailed information regarding the case.

[san0k]

https://drive.google.com/file/d/1oAH...ew?usp=sharing

[san0k]

Linked At - 2018-10-10 11:30:18
2018-10-10 - I was in another country and could not log in from this type of address. I have air tickets and other evidence.

[maksar]

И как разрешился твой спор с 1бет, у меня похожая ситуация.

[san0k]

Nothing. The money was confiscated, the account was closed. No answer from sbr

[maksar]

А в Кюрасао, в коммисию их по играм не обращался?

[san0k]

It's useless. There are many such cases