[2cool4]

Hello! Post it to avoid other players and to find any help. I've registered in 1bet.com 30 June, deposited, placed bets on WC won and requested withdrawal. They asked documents, I've sent it imidiately. Than they asked foto my ID witt my face - no problem, imidiately done. Than I've recieved message that my account verified and recieved my money to my Skrill account. After they offered promotion for CL matches. I've claimed it and deposited 1000 eur. Got 300 eur bonus. Than I've completed rollover requriement. They have two balances: bonus and real money. Bonus was about 92 eur and real money about 2000eur. After all money was transfered to real balance I continued to play and my balance was about 3500 eur. I've requested 2000 eur withdrawal and recieved e-mail from them that I must send them A notarized identity verification. I've answered, that it is not free, and that my account already verified. But they told that I must send them. The same day I made notarized copy of my passport (paid money for it) and sent them. Then they asked foto of me, holding my ID document (it has been already done 2 month ago) I imidiately sent them new foto. Than they locked my account and told that is is under revision. Today I've recieved only 920 eur withdrawal and this e-mail:
Dear *****,

We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.

You may refer to the "Account and Personal Information" section in our Terms & Conditions:
"3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer."

Here is a link for reference: https://www.1bet.com/en/pages/terms-and-conditions

In accordance to our policy your account has been closed and your deposit for the amount of 1000 € has been returned to your Skrill account, minus an administrative cost of 8%.

Kind Regards,
1Bet Customer Service Team

Are they serious? 3 month gone and they said that I have the same IP. First withdrawal was processed and everything was ok. Why the asked notarized documents? I paid money for nothing? And I have dynamical IP, every time IP adress different. May be they provide evidence to you. It is C+ sportsbook. Please help me and stay away from 1bet.com!

[shari91]

If you haven't already done so, please fill out a complaint form here so one of our Dispute Analysts can take a look at your case and attempt to help you http://www.sportsbookreview.com/sportsbook-complaint/

Often books will catch or claim this issue with IPs before the first withdrawal is made so I'm curious to see why they think you have multiple accounts now.

[2cool4]

If you haven't already done so, please fill out a complaint form here so one of our Dispute Analysts can take a look at your case and attempt to help you http://www.sportsbookreview.com/sportsbook-complaint/

Often books will catch or claim this issue with IPs before the first withdrawal is made so I'm curious to see why they think you have multiple accounts now.

Thanks! I've already submited complaint. Will be waiting for update.

[2cool4]

Hello! Any updates? They provide me some more interesting info. Whom can I send it?