1. #1
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    bet365.com frozen account help

    i have problem with bet365.com from cyprus.
    i have make also a complaint here http://www.sportsbookreview.com/sportsbook-complaint/ but i dont have take response.
    please help me here they have close my account 4240 euro. i have sent driver license,id,selfie id,pvc code and them say account will be frozen.
    what i must to take my money?

  2. #2
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,803
    Betpoints: 9204

    WHat reason did they give to you?

    Did they refund your deposit or take your entire balance?

  3. #3
    Gaze73
    Gaze73's Avatar Become A Pro!
    Join Date: 01-27-14
    Posts: 3,105
    Betpoints: 1192

    Probably your fault. Arbing? Multi account? Bonus abuse?

  4. #4
    SBR Drew
    SBR Drew's Avatar Become A Pro!
    Join Date: 01-08-18
    Posts: 7,351
    Betpoints: 265

    We will be looking into this once we receive the complaint.

  5. #5
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    Quote Originally Posted by Optional View Post
    WHat reason did they give to you?

    Did they refund your deposit or take your entire balance?
    nothing them refund at me. simple say frozen account.
    im not make any arbing or another profesional bet player.

    please i need your help here

  6. #6
    cashin81
    hvob
    cashin81's Avatar Become A Pro!
    Join Date: 09-10-14
    Posts: 12,843
    Betpoints: 2416

    Quote Originally Posted by bwinapati View Post
    nothing them refund at me. simple say frozen account.
    im not make any arbing or another profesional bet player.

    please i need your help here
    Im guessing deposit method rather than what you bet on..

    why dont you just phone them?

    did you bet cyprus football? Those "friendlies" they have been playing?

  7. #7
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    @bwinapati, would you like to share your betting history?

  8. #8
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,803
    Betpoints: 9204

    Quote Originally Posted by bwinapati View Post
    nothing them refund at me. simple say frozen account.
    im not make any arbing or another profesional bet player.

    please i need your help here
    It sounds like your account is just under review.

    How long has it been frozen?

    Hopefully your dispute agent can confirm the situation for you at least.

  9. #9
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    Quote Originally Posted by Optional View Post
    It sounds like your account is just under review.

    How long has it been frozen?

    Hopefully your dispute agent can confirm the situation for you at least.
    is about 5 month at least closed. and decision of frozen account before 1 month.
    no i dont have play any cyprus football. have play only basket ncaa nba.
    i dont have access at my account to share bets.
    my economic situation is not good and bet365 not pay my money. please im need a help to get my money back

  10. #10
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    any help here please

  11. #11
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,803
    Betpoints: 9204

    Quote Originally Posted by bwinapati View Post
    is about 5 month at least closed. and decision of frozen account before 1 month.
    no i dont have play any cyprus football. have play only basket ncaa nba.
    i dont have access at my account to share bets.
    my economic situation is not good and bet365 not pay my money. please im need a help to get my money back
    What happened immediately before they froze your account?

    Were you going through identity or KYC checks?

  12. #12
    jjgold
    jjgold's Avatar Become A Pro!
    Join Date: 07-20-05
    Posts: 388,190
    Betpoints: 10

    I don’t think bet365 is needed anymore

    Lots of solid books live betting

  13. #13
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    they have request another documents. driver licenses and selfie.
    i have sent them.
    after want pvc. have sent them.
    after the documents noterised . have sent them.
    finally them decision to keep closed my account and the amount frozen.
    give here any help please

  14. #14
    moojoo
    moojoo's Avatar Become A Pro!
    Join Date: 09-02-16
    Posts: 938
    Betpoints: 229

    If they did that and didnt pay you remaining of your funds,or at least give back your deposits,then im 100% sure you did some scam. Multi accounting...

  15. #15
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    Quote Originally Posted by moojoo View Post
    If they did that and didnt pay you remaining of your funds,or at least give back your deposits,then im 100% sure you did some scam. Multi accounting...
    i dont have do nothing of this. is first time have account at any bet company.

  16. #16
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    Quote Originally Posted by bwinapati View Post
    i dont have do nothing of this. is first time have account at any bet company.
    First time account of your friend for sure.

    It makes you look even more suspicious when mentioning that it is your first betting account ever. How do you know about multiple-accounting and that it can cause troubles then? Or why did you actually mention it?

  17. #17
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    Quote Originally Posted by bwinapati View Post
    i dont have do nothing of this. is first time have account at any bet company.


    Quote Originally Posted by bwinapati View Post

    bet365 have limited me and im search for another bet choice site
    give your help here please

    Quote Originally Posted by bwinapati View Post
    which vpn service are you use?

    Quote Originally Posted by bwinapati View Post
    yesterday have open a account at bwin. have send the drive license from yesterday.

    i play normally until before 10 min, at live section show me the message my account is closed.

    i go at my account and see all my bets cancelled. see balance of acc 299.59 euro(deposit 300 eurw).
    Sorry, but how insolent can someone possibly be?

    Thanks for stealing our time. You got caught. Live with the consequences.

  18. #18
    ADR51
    ADR51's Avatar Become A Pro!
    Join Date: 05-15-11
    Posts: 428
    Betpoints: 5230

    Busted!!!!
    Gtfo

  19. #19
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    the account is of my wife.
    is first time her of betting world.
    them play from new pc and new ip(home changed)
    im not pinocio here but if cant help here about bet365 to get my fund back is not neccesary to do lawer of bet365.com guys

  20. #20
    Alfie White
    Alfie White's Avatar Become A Pro!
    Join Date: 09-02-17
    Posts: 670
    Betpoints: 11862

    So you did abuse then

  21. #21
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    hey are you joking??
    if cant help is simply to not speak.

  22. #22
    dealer wins
    dealer wins's Avatar Become A Pro!
    Join Date: 02-03-09
    Posts: 816
    Betpoints: 11819

    Well and truly busted, no one is gonna believe a word of what you say now lol

  23. #23
    bwinapati
    bwinapati's Avatar Become A Pro!
    Join Date: 02-06-13
    Posts: 48
    Betpoints: 564

    Quote Originally Posted by dealer wins View Post
    Well and truly busted, no one is gonna believe a word of what you say now lol
    are you serious???
    do you want email to see by yourself?
    im not children to joke here.

    so what can i must do to take my money??

  24. #24
    Alfie White
    Alfie White's Avatar Become A Pro!
    Join Date: 09-02-17
    Posts: 670
    Betpoints: 11862

    You? Didn't your wife create the account with bet365? Where is your POA?

Top