[JGroobs]

Hi there, first time poster on the site. Hopefully I'm in the right sub-forum for this. I can't find anywhere that would make sense to post this. I am extremely salty about what happened to me two days ago on BetOnline. I'll try to keep it sweet and to the point:

I had deposited $50 USD about 5-6 days ago because I've never tried the site before and wanted to check it out. I've actually had an account for a while but never deposited money before. With a huge stroke of luck, I managed to run the money up to a little over $4,000 USD, mainly through blackjack. I go to sleep one night, knowing exactly how much was in my account ($4,000+). The next morning, (about 2 days ago), I wake up to a balance of $8 in my account. Of course I am freaking out because only about 5-6 hours prior I had $4,000 in my account. I browsed around the site a little and found the history of where my funds had gone. I noticed that during the time I was sleeping, an amount of exactly $4,000 USD was transferred to the "Poker" section of the site. Immediately I attempted to log in to the my poker account (it uses the same username and password as the normal Betonline account) and it doesn't work. I called BetOnline's customer service and explained my issue of not being able to log in and he told me to try to log in with my account number (as opposed to my e-mail). This worked and for the first time ever (I've tried in the past) I was able to log in to my Poker account. The first thing I noticed was the balance of around $4. The second thing I noticed was the alias (username) was one that I am not familiar with. I suppose BetOnline requires you to come up with a Username when you first join the poker section of the site. I had never done this before and the name that it showed I didn't recognize (I only use a few select usernames for games and sites and this one I've never seen before).

I found out that you can look through the hand history on the poker site, and so I did. Whoever did this had used and lost all of my money on the $3/$6 jackpot table. Throughout what was something like 150 hands, they had managed to lose the entire amount of $4,000 that was transferred over.

Since then I've filed a support ticket through the phone and received e-mails with additional questions about my situation. It sounds like they are actually reviewing the situation but it will obviously take some time.

I have never had any accounts on any site or game compromised except for this one. It just seems fishy to me that as soon as I win a few grand in a matter of two or so days all of my money just disappears like that. Who did this? It's a real shame because I was not able to withdrawal the money within 7 days after depositing it.

This case is really fishy to me, it seems as if they might not have wanted to pay up. The only thing I can think of is me clicking the "remember me" checkbox. I did this the day prior to losing my money.

I have found someone with a very similar case to mine, but it happened in 2012:
https://forumserver.twoplustwo.com/2...d-etc-1224459/

Obviously like this guy said, I'm not looking for sympathy and I realize the risks that one takes when they deposit money into the site. However, this situation is very fishy to me. I'm just glad I only put my original $50 into the site and I didn't lose more than that.

I will update this post once I receive the next e-mail from BetOnline. It's a shame because they are rated an A+ on this site.

Crossing my fingers for this one.

[evo34]

Can someone create a list of all threads with complaints about BOL misbehavior within the past year, or is there not enough server space?

[Optional]

If someone has dumped off your balance at poker there is probably a good chance to get it back if their investigation shows it is probably not just you having a drunken bad session.

Far from what Evo says there, Betonline have multiple examples of where they have gone above and beyond to be fair to players over the last couple of years. And I doubt it is possible to point to even one complaint posted that has not been handled fairly.

If you send in a Sportsbook Complaint form SBR may be able to help ensure all is done that can be.

[JGroobs]

If someone has dumped off your balance at poker there is probably a good chance to get it back if their investigation shows it is probably not just you having a drunken bad session.

Far from what Evo says there, Betonline have multiple examples of where they have gone above and beyond to be fair to players over the last couple of years. And I doubt it is possible to point to even one complaint posted that has not been handled fairly.

If you send in a Sportsbook Complaint form SBR may be able to help ensure all is done that can be.

I appreciate your reply, I feel a little better about all this now. I have done all that I can and just need to be patient.

[littlekona]

story has a few red flags in my opinion....BUT if it is true that you where hacked and got stuck by chip dump fraudsters it is very very easy to prove and track....Betonline is top place and very good poker support...could you please share those poker hands with us? Post them here..We will be able to tell very easily

[JAKEPEAVY21]

story has a few red flags in my opinion....BUT if it is true that you where hacked and got stuck by chip dump fraudsters it is very very easy to prove and track....Betonline is top place and very good poker support...could you please share those poker hands with us? Post them here..We will be able to tell very easily

[TheMoneyShot]

Too many of these odd stories.

[Clutchut12]

At least they left ya 8 bucks so you can make another 4k run

[JGroobs]

Thanks everyone I appreciate the replies. It does seem really odd, I know. You can't trust anyone on the internet obviously. Thank you @littlekona, your reply makes me feel a lot better about all this. I have to go to work now but I will look through and post some of the hands later on. Is there a way to easily export them?

Edit: My poker account has been locked (because they are hopefully reviewing it) I was able to see the hands yesterday but there were just too many to go through.

[BigOrange]

This situation usually ends up with a brother, nephew, roommate, or visiting friend getting on your computer and donking off your money but I hope that isn't the case here and you get it back.

[JGroobs]

At least they left ya 8 bucks so you can make another 4k run

Lol, yeah I think I'm done with online gambling (unless it's Pokerstars) after this experience (money back or not). I have lots of casinos around me and I always prefer to be able to hold my physical chips in hand.

Anyways, why would I want to run my money up again when there is risk that the same thing will happen to me again?

[JGroobs]

This situation usually ends up with a brother, nephew, roommate, or visiting friend getting on your computer and donking off your money but I hope that isn't the case here and you get it back.

Hey BigOrange, I appreciate your kind words. I was never able to log into my poker account in the first place, which makes me optimistic that they can see that my IP had never logged into it.

[littlekona]

Lol, yeah I think I'm done with online gambling (unless it's Pokerstars) after this experience (money back or not). I have lots of casinos around me and I always prefer to be able to hold my physical chips in hand.

Anyways, why would I want to run my money up again when there is risk that the same thing will happen to me again?

$50 to 4K then donk it all away...don't feel bad it's happened to me before not to that extent but you get drunk one bad beat down 200$ then the spiral effect down 400 600 800 chase more and more just one big hand and I will stop !!!! and boom bye bye bank roll....casino poker game doesn't matter it happens....Unless that long lost friend popped in for a visit while you where sleeping..... Sorry just had too..... you are safe bet online has great security team no worries not to play online its its awsome palying in your PJ's

[DwightShrute]

[JGroobs]

Everyone is so quick to assume things :P

[big joe 1212]

[big joe 1212]

How did you look at your hand history if you never were able to log into your poker account? Do they show hand history somewhere else?

[JGroobs]

How did you look at your hand history if you never were able to log into your poker account? Do they show hand history somewhere else?

I had found out through transaction history that all of my funds were transferred to poker, in which then I attempted to log into my poker account. I tried with my e-mail as I have before and it didn't work, so I called BetOnline CS. The man told me to try my account number as opposed to my e-mail address, and wahlah I logged in. I was expecting the transferred money to still be there but there was only about $4 left in my poker account. I then went and tried to find the hand histories and it said it was all lost in over 100 something hands on a $3/$6 bad beat jackpot table. I only had time to look through some hands as I had to go to work, but I definitely remember seeing at least one that was -$600 with some stupid cards like J3o or something.

[JGroobs]

$50 to 4K then donk it all away...don't feel bad it's happened to me before not to that extent but you get drunk one bad beat down 200$ then the spiral effect down 400 600 800 chase more and more just one big hand and I will stop !!!! and boom bye bye bank roll....casino poker game doesn't matter it happens....Unless that long lost friend popped in for a visit while you where sleeping..... Sorry just had too..... you are safe bet online has great security team no worries not to play online its its awsome palying in your PJ's

Hey Kona I appreciate it. If it was me who lost the money I wouldn't be here telling the story. I realize it's sort of a "dog ate my homework" type of situation, especially trying to explain it over the internet. Thank you to the people who aren't so quick to assume I'm lying about it.

[JGroobs]

Alright guys, here's my post from another forum. They refunded $4 back to my account, but I am still missing about $3,995.
________________________________________ __________________________

Alright guys, I have received word from BetOnline and they have "refunded" the money back into my account. As soon as I read the e-mail I logged into my account and they indeed had replaced the $4 that was left on my poker account, so I now have a total of $12. I am still missing a total of $3995 from my account, which I sent to them in another e-mail. Below I will post Gyazo links of the biggest hands lost. Note that this username "thenoKezz" I never created as I was never able to even log in to my poker account.
https://gyazo.com/5a1648d811ad6da2ad9ef6bc11ae9488 - this one shows the amount of -$3995 lost in about 85 hands (I had originally thought it was over 100)
I will post the hands where the account lost more than $100 only to save some time
https://gyazo.com/e0855de9dfab15d3400ea32a4e863507
https://gyazo.com/f2e14521c50bebd740e98cb288371ac0
https://gyazo.com/1f7a66b611b8b83675b6a2276dced539
https://gyazo.com/8c6b16c68fc33a9dd0147203b44a8270
https://gyazo.com/993d41e3fc243f0d34901d7ea905f2a4
https://gyazo.com/c21786b037e37924578ae800941988eb
https://gyazo.com/3e8758d47056401403dadbe454eaf6e5
https://gyazo.com/0ff1bcdb86a87471ab200b3528fdc4f8
https://gyazo.com/a1c0f73c7d9ec08172a61eb76753cc62
https://gyazo.com/989277fac4f3d9a2316be42255055a76
https://gyazo.com/0b97f9b7e8ae534e562114a05e779e75
https://gyazo.com/5ae7edb1d2f5a0f2c39e1386da1b9ba7
https://gyazo.com/2c74225bf2092298c77e35ac273bfd99
https://gyazo.com/2ee1e9c2de244a1958fe46a986349161
https://gyazo.com/09fdc32ec3f3d2621db7c104bc9c59f5
https://gyazo.com/1e0f3109056bf7e42dea19c1d2aabd06
https://gyazo.com/6955b3d4604b9d73394c131e6bb45879
https://gyazo.com/5ab55dcdd4d08d31d4cce80a2928edf1
https://gyazo.com/7be037d08434496776ee10888eedc84a
https://gyazo.com/f6f5a9b246b8dcb220fa4e2db47a072f
https://gyazo.com/63b3d9568899e755c2cfacdbd81e0717
https://gyazo.com/268438166b96586426dad299be9fc3a4
Accounts "benji" and "UbLudok" seem to be very suspicious as they were the ones who received most of the money from this account. Also, going through some of the hands that "thenoKEZZ" had won, these accounts seemed to have folded almost every time.

If anyone has time to look through these and tell me what you think I highly appreciate it. Some of the hands actually make sense as to the right thing to do but some hands are just fishy.
Thanks for your time and help.

Edit: https://gyazo.com/989277fac4f3d9a2316be42255055a76
This hand here is a prime example.

[Optional]

How much of the money, in total, was lost to each username do you think?

I haven't reviewed those hands but it sounds strange if they would muck around too much with the dump. Or use two accounts.

I'd expect the idea would be to get the money transferred to another account and withdrawn before you said anything.

[littlekona]

I review many of those and find it hard to believe it was a classic chip dump...for one the other player in the hand has premium hands in most cases has you dominated...number two like optional stated there are various players that are beating you....The only hand that is a bit odd is the one you pointed out last but even that one there is boat or flush that could beat you though it was a bad fold or a misclick maybe...What happens is guys tag you as a fish and stay until you leave or bust....Many of those hands just look like a guy on tilt....Thats my opinion and I do hope I am wrong as that is one hell of a story 50 to 4K....

[JGroobs]

I review many of those and find it hard to believe it was a classic chip dump...for one the other player in the hand has premium hands in most cases has you dominated...number two like optional stated there are various players that are beating you....The only hand that is a bit odd is the one you pointed out last but even that one there is boat or flush that could beat you though it was a bad fold or a misclick maybe...What happens is guys tag you as a fish and stay until you leave or bust....Many of those hands just look like a guy on tilt....Thats my opinion and I do hope I am wrong as that is one hell of a story 50 to 4K....

Alright I see what you're saying. I'm just keeping you guys updated with what's going on. SBR e-mailed me too. Still doesn't change the fact that all my money is gone.

[Optional]

Alright I see what you're saying. I'm just keeping you guys updated with what's going on. SBR e-mailed me too. Still doesn't change the fact that all my money is gone.

We dont have all the info to have a proper opinion here. Hopefully there will be other factors that make it obvious as well.

[JGroobs]

The full amount has been refunded to my account. Thanks to everyone for your help. I would like to keep playing on this site but I’m not even sure how my details were compromised in the first place. It makes me nervous to enter personal information on the site.

I believe they closed the account that was involved in the dumping.

[littlekona]

Alright I see what you're saying. I'm just keeping you guys updated with what's going on. SBR e-mailed me too. Still doesn't change the fact that all my money is gone.

I hope i am wrong...either way Betonline security team will find the truth and get your funds back if you are a victim here...

[Optional]

The full amount has been refunded to my account. Thanks to everyone for your help. I would like to keep playing on this site but I’m not even sure how my details were compromised in the first place. It makes me nervous to enter personal information on the site.

I believe they closed the account that was involved in the dumping.

Good to hear JGroobs

Didn't think you sounded like the typical desperate the morning after, after donking it all off, sort of guy.

[littlekona]

Good to hear JGroobs

Didn't think you sounded like the typical desperate the morning after, after donking it all off, sort of guy.

Optional, can we get a statement from bol on this case...was it hack job or inside job and what players can do to prevent this as I would like to start playing more there at bol poker

[JGroobs]

Good to hear JGroobs

Didn't think you sounded like the typical desperate the morning after, after donking it all off, sort of guy.

Haha thanks. Yeah I would take the loss if I was the one who lost it.

[gauchojake]

Amazing!

Back in the day there was a dude named Steve Da Pimp who used to pull this type of scam using keyloggers

[JGroobs]

A statement would be nice. As I mentioned somewhere above I don’t think I ever clicked any fake links. I’m definitely not playing poker anymore and I’m nervous about my money in there right now to be honest.

[big joe 1212]

Good to hear you got your money back so quickly.

[JGroobs]

I'm still nervous about having my money on this site. We'll see what happens. I'm going to cash out as soon as possible and I will update when the money is in my hands.

[littlekona]

I'm still nervous about having my money on this site. We'll see what happens. I'm going to cash out as soon as possible and I will update when the money is in my hands.

do it right now via BTC and post the transaction ID so we can track.....there is no need to be nervous about betonline. the poker room is solid and has paid out big bucks and the book has been around long time with a great rating.....A+ place

[big joe 1212]

I'm still nervous about having my money on this site. We'll see what happens. I'm going to cash out as soon as possible and I will update when the money is in my hands.

If you took a bonus they have a 30 day hold I believe.