Default bet365 payout issue of 5500 Euro - part 2

halbleiter · 12-06-09, 06:13 PM

i am getting more and more angry now and if my account is still frozen tomorrow afternoon i will contact a lawyer. enough is enough now.
Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Kerry S.

Kerry S: Hello, welcome to Live Chat. How may I help you?

XXXXX: i just got disconnected.

XXXXX: Can you do me please a big favour and check with verifications team if my id AND birth certificate have been accepted now. I am waiting nearly 6 weeks to be able to bet again and I am frustrated by that now. I dont want to wait another days or weeks to get my account back. I sent in so many documents now and you always reject it. My birth certificate was certified by the ministry for internal affairs so you can not reject it this time.

XXXXX: I want to know if they accepted it this time or want somethin else again. i am always told to wait 48 hours and then they tell me to send something again. so i kindly ask you to ask them if they accepted it now. i hear this waiting stuff for 6 weeks now

Kerry S: How may I help you?

Kerry S: One moment please.

Kerry S: This will take up to 48 hours to be verified.

Kerry S: We will email you once we have any further information.

XXXXX: I know but you always tell me this since the end of october and then tell me you need something else

Kerry S: One moment please.

Kerry S: I have no other information.

XXXXX: that is why i want to know if it is ok now. Please dont take it personal but i am really about to contact a lawyer now. i have the feeling that i am getting such a hard time because i once in my life one and then told you the wrong bic and therefore i am getting a hard time now.

XXXXX: won not one

XXXXX: i mean my account is frozen since the beginning of november now

XXXXX: exactly since the day you received the wd back due to the wrong bic. thanks to www.iban-rechner.de

Kerry S: I have no more information in regards to the account we need to verify your account.

Kerry S: Once this has been down we will contact you.

XXXXX: which told me the wrong bic. i should have had a look at the postbank site for the right bic

Kerry S: Yes this is due we require to verify it.

XXXXX: yes kerry, i understand you but this is going on for weeks now.

Kerry S: Once it has been verified we can update the account.

Kerry S: We will email you once we have any further information.

XXXXX: you tell me to send docs, i wait 48 hours, then you tell me you need other stuff and i wait another 48 hours etc etc etc

Kerry S: I have no further information.

Kerry S: The ID need to be verified once this has been done we will email you.

Kerry S: Is there anything else I can help you with today?

XXXXX: but cant you ask them if they can verify my passport and birth certificate with the stuff i sent or if they are not happy again

XXXXX: i am sorry to say but i am really getting mad. I never thought that i am getting such a hard time by your company

Kerry S: The verification process takes 48 hours once we receive the ID we can not change this.

XXXXX: yes, but you can ask them if they are happy with the scan this time. they have always been not happy with the scan. that is all i want to know

Kerry S: If we can not verified the scanned copy we have to ask for another to be sent. There is no way around this.

XXXXX: i know that. but is it not possible that you just ask them now if it was ok what i scanned. i am not asking them to verify it right away - just if they are happy with the scan

Kerry S: As advised your ID today, the verification will take up to 48 hours to complete the verification.

Kerry S: Is there anything else I can help you with today?

XXXXX: i dont want to go around your system all i want to know is if this scan was ok this time. nothing more. no verification right away. just if the scan look ok to them

XXXXX: this is a no brainer. bye. sorry that you dont get what i want to know. have a nice evening.

Toit · 12-06-09, 06:15 PM

Problem is that they probably still want that PVC-code after they verify the documents.

nenad · 12-06-09, 08:00 PM

looks helpless

Toit · 12-06-09, 08:55 PM

Originally posted by nenad

looks helpless

I think it'll be alright in the end.
Also keep in mind that the last two chat sessions were on a sunday when the verifying department probably wasn't staffed.

halbleiter · 12-07-09, 02:28 PM

This is getting even funnier now. I am not sure if I should laugh or cry but my wife and I were laughing about that. Looks like bet365 wants a hostage style picture of me. If they want it I will send it and they can compare the pictures.

Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Nathan K.

Nathan K: Hello, welcome to Live Chat. How may I help you?

XXXXXXX: Hallo. Can you pls check with verification team when i can bet again with my account. I am waiting weeks for it now

Nathan K: I can confirm your ID has been reviewed, however we require a copy with your photo attached to it.

XXXXXXX: what do you mean with that?

XXXXXXX: do you mean my wife should make a photo with my digital camera and i should send it with the id

Nathan K: We will need a copy of your identification with a photo attached.

XXXXXXX: should i hold a newspaper with the current date when making the photo? this is like a hostage photo then. lol

Nathan K: Do you have a passport or Driving licence?

XXXXXXX: yes, a driving license but you already have it.

XXXXXXX: i can offer you that my wife just makes a photo and i have the current bet 365 screen in the back of the photo or showing you the current date.

Nathan K: Do you have a passport?

XXXXXXX: nope. just a national id card and my driving license. that is enough when travelling in europe as you know

XXXXXXX: please ask them if my wife should make a current photo now and i will attach it

XXXXXXX: to my id

XXXXXXX: otherwise i have to ask for a new biometrical passport and as you know it takes around 12 weeks to get it

Nathan K: One moment please.

Nathan K: I will look into this for you.

XXXXXXX: yes, i guess a photo with a newspaper or so showing the current date should be ok

Nathan K: Do you mind continuing to hold while I look into this for you?

XXXXXXX: okay. i need a hostage style picture of me - lol

Nathan K: Thank you.

Nathan K: I have just spoken to our verification department, they have informed me that they will review your account again to see if they can get it verified. Once they have done this then you will be notified.

XXXXXXX: yes. thank you .what i can offer is that my wife makes a picture of me with the tv in the background. at 22.30 hrs rd channel shows the daily news and if i remember right they even show the date. if they want me to my wife can make a picture of me then and i can send it in. they have to inform me by 22.00 hrs of that please.

Nathan K: Ok. Thank you.

Nathan K: Is there anything else I can help you with today?

XXXXXXX: no, thank you nathan. i hope they will email me by 22.00 hrs in case they want a photo but i guess i will ask my wife to make it anyways just in case you want it.

Nathan K: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.

XXXXXXX: Have a nice evening Nathan.

Chat InformationChat session has been terminated by bet365.

Chat InformationYou are not currently in a chat session.

danyel · 12-07-09, 03:17 PM

5500 € is a lot for a shit bookmaker like bet365

halbleiter · 12-15-09, 02:57 AM

I really thought it can get any worse but it got. I need your input what steps i can take now. They even wanted me to make a photo of me holding my id card. i did that but they declined to accept it because i had to hold it with my fingers and therefore covered a little, really little part of the id. they wanted to compare the photo to my face and nothing really nothing of my face or the picture of my face were covered. days before they asked me to make a photo of my id. i made that. i put the id onto the local newspaper of that day and made the picture. they declined to accepte it. what else can i do? they always ask me to provide new stuff just for declining it. that goes on for 7 weeks now. i start getting the feeling that they have no intention to re-open my account or paying me and just want to buy time until i give up.

Hallo.
over the last weeks i sent you numberous of documents you always requested. I am really really getting mad now. it is like a game your company plays with me. i send you the requested document you tell me to wait 48 hours and then you decline it and ask for something different. then the game starts again. this goes on day after day, week after week. it goes on for 7 weeks now.

to top it off you requested a photo of me holding my id. i made that picture yesterday. first your company said they decline it because it is not clear. it was clear. glassclear. then i went to the chat saying all you wanted was the photo of me holding my id so that you can see it is me on the picture. the guy said he will inform verifications and that they will review it again. now i see an email telling me: "Unfortunately, we are unable to accept this document as we are unable to see the full document." Can you please tell me how i should make a photo of me with my id in my hand and not covering a part of the id with my finger. I am not a magican. I can not let my id fly so that i don`t have to use my fingers for holding it. This is an impossible task. I sent you again and for the last time and i really think of contacting your gambling comission now the following pictures you requested:

- my id on the local newspaper from last weekend (even showing the date of the newspaper etc)

- me holding my id card

- an explanation to the photo of me holding my id card.

all datas can be seen on both pictures except for a couple of numbers because my fingers cover a part of the id but you can see these numbers on the other picture.

I really really expekt you to let me bet again with my account after waiting 7 weeks now no later than by lunchtime today.

I am sorry for my language but I hope for your understanding and my frustration now.

--- support@customerservices365.com <support@customerservices365.com> schrieb am Mo, 14.12.2009:

Von: support@customerservices365.com <support@customerservices365.com>
Betreff: Your Account
An: xxxxxxxxxxxxxxxx
Datum: Montag, 14. Dezember 2009, 22:23

Dear Mr XXXX,

Unfortunately, we are unable to accept this document as we are unable to see the full document.

Can we please ask you to re-submit these at your convenience by scanning and e-mailing them to us.

If you require any further assistance, our team are available 24 hours a day by Live Chat, email at support@customerservices365.com or contact us on +44 1782 684 611 and we will be pleased to assist you.

Dr.Gonzo · 12-15-09, 04:01 AM

LOL sorry but this is just such a laughable situation.

I have started this process at unitbet so I know where you're coming from.

AimingHigh · 12-15-09, 09:35 AM

Not to sound mean, but it is possible to hold ID without covering any of it. If it's a standard drivers licence type card (plasticised, but not as thick as a credit card) you can just pinch it lightly with your fingertips to hold it, and you won't cover anything.

If it's impossible for you to hold it without covering some of it, simply take 2 photos - one with your finger over 1 part, a second with a finger over another part. Or put some double-sided take, or a ball of tape on the back to "stick" to your hand so you don't need to hold any part of it. Get creative.

To be fair, I'm actually amazed they consider that acceptable ID anyway.

Why can't you just go to your bank in Germany, and get them to officially notarize a photocopy of your ID and mail that in hard copy to Bet365? Why all the newspaper, photo, etc. craziness?

trumpdown · 12-15-09, 09:48 AM

Yeah this is comical to say the least from an outside perspective. Don't you have governing bodies to send complaints to in Europe? If they have no intention to honor your withdrawl due to other mitigating circumstances this run-around is horse shit.

Stumpage · 12-15-09, 09:48 AM

Wow. Not to make light of your situation, but this is one of the more unusual and humorous threads I've seen in some time. As AimingHigh stated, I'm amazed as well that they would even consider the ID you've sent.

Get a passport. Pain in the ass I know, and a lengthy process, but it'll still probably be a quicker process than the Monty Python routine going on now.

Those chat sessions, especially the early ones, must be ludicrously frustrating. It's like communicating with the Borg Collective.

Dunder · 12-15-09, 10:36 AM

Originally posted by Stumpage

Those chat sessions, especially the early ones, must be ludicrously frustrating. It's like communicating with the Borg Collective.

"Sending documents is futile, your cash will be assimilated"

In all seriousness, this is a ridiculous situation, if the OP has not done anything wrong. This is money that they have already sent once but refuse to do so again.

It is quite clear that they suspect the OP of something and will not release these funds until they receive the missing PVC. Quite why Bet365 Germany will not verify a standard ID (I presume the EU internal passport card) is also a mystery.

halbleiter · 12-15-09, 11:18 AM

"Why can't you just go to your bank in Germany, and get them to officially notarize a photocopy of your ID and mail that in hard copy to Bet365? Why all the newspaper, photo, etc. craziness?"

Don`t think I have not offered that to them. They said they don`t need it. Despite of that i did it and sent it to them. Believe it or not - refused. I sent them my driving license, german id card (which is accepted in all EU countries - you only need a passport when travelling outside of the EU), bank statement, certified birth certificate - they reject everything.

They mentioned they sent me the pvc 5 times - why has none of it ever arrived here? Why don`t they accept my documents? They wanted to see if i am the person on the photo of my id - i showed it to them. Whatever I do they reject it. I even told them I will go to a lawyer and get everything certified - they said it is not necessary. They always tell me to send in something - then wait 48 hours - reject it and ask for something new. Then the game starts again. I really want to know why they always tell me they sent the pvc but it does not arrive. Even the mail service is aware of the situation and even they did not have anything for me.

I found out that the Gambling comission wants a neutral third party for negoation. But who is a neutral third party they will accept? In case they refuse my documents again I will email the Gambling comission. This is not acceptable anymore. Remember - it all started because some website showed me the wrong BIC (including a 360 at the end which was wrong) and therefore the money was sent back and never seen again.

Shady business imho.

btw: the id i sent is the European Union German national passport. In case I ask for a new biometrical passport it takes up to 12 weeks to get it (with fingerprint etc).

That is how German card look like and they all look the same way. Why didnt they accept mine?

Dunder · 12-15-09, 12:19 PM

Originally posted by halbleiter

I found out that the Gambling comission wants a neutral third party for negoation. But who is a neutral third party they will accept? In case they refuse my documents again I will email the Gambling comission. This is not acceptable anymore. Remember - it all started because some website showed me the wrong BIC (including a 360 at the end which was wrong) and therefore the money was sent back and never seen again.

That third party would be IBAS but as I have recently discovered neither they or the Gambling Commission will intervene in a case like this. IBAS deals solely with arbitrating cases where the outcome of a bet is disputed.

Clearly you giving Bet365 the wrong IBAN/BIC has led to the whole sorry tale and it is probably because of this that that somehow suspect you of cheating.

5 unsuccessful attempts to send a letter to Germany cannot be correct, obviously. Are you 100percent sure that the address details you entered are correct?

danyel · 12-15-09, 12:29 PM

hello I have a question too

Did bet365 even proved they sent that letter?

halbleiter · 12-15-09, 12:30 PM

Originally posted by Dunder

That third party would be IBAS but as I have recently discovered neither they or the Gambling Commission will intervene in a case like this. IBAS deals solely with arbitrating cases where the outcome of a bet is disputed.

Clearly you giving Bet365 the wrong IBAN/BIC has led to the whole sorry tale and it is probably because of this that that somehow suspect you of cheating.

5 unsuccessful attempts to send a letter to Germany cannot be correct, obviously. Are you 100percent sure that the address details you entered are correct?

Yes, the adr is right and i even checked that with their livechat. I even showed them that iban-rechner.de gave me the wrong bic. I even made a screenshot of the iban-rechner.de website with the wrong BIC and the postbank website with the right BIC. What else should I do to show them that the BIC was wrong????

halbleiter · 12-15-09, 12:37 PM

Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Julie Ann M.

Julie Ann M: Hello, welcome to Live Chat. How may I help you?

XXXXXX: Hallo. I learned from the gambling comission website that a neutral third party is needed for negotiation in my case before i can report to the gambling comission website. I can not bet with my account for nearly two months now. you reject all documents i sent and always tell me to wait 48 hours until you tell me my documents were rejected and you need new ones. I don`t accept that anymore. I sent you my documents this morning again. I would like to know what third party your company accepts or have my documents been verified and I can bet again now? You want to make me look like a clown. You told me to make a photo of me holding my id next to my head. I followed that and even then you rejected it. You asked me to make a picture of my id and you rejected it. I can not tolerate that anymore. So I will ask one last time if my documents were accepted and I can finally bet again. This is nothing against you as a service member but I hope for your understanding. What does your verification team ask me for next? Maybe my DNA or a picture showing me naked with my id on my belly? I know that you may laugh but for me this is not laughable anymore.

Julie Ann M: One moment please.

Julie Ann M: All the identification you have sent us so far has either been unclear or obscured in some way, and therefore of no use to us.

Julie Ann M: All we respectfully ask for is a good, clear, legible copy of either your passport, drivers licence or your identity card. Please ensure the scan is colour and of a high quality, easy for us to see.

Julie Ann M: On receipt of this we will be happy to re-activate your account.

Julie Ann M: Is there anything else I can help you with today?

XXXXXX: Ok but that have been done. Look, I will send you a link where you see how the driving license looks like and even the id

XXXXXX: id http://upload.wikimedia.org/wikipedi...stermannPA.jpg

XXXXXX: driving license http://upload.wikimedia.org/wikipedi...ence_front.jpg

XXXXXX: how should i send you a colour one when there is one

XXXXXX: no one

Julie Ann M: I cannot use this, and would kindly ask you to send this to us by email attachment. How do you mean, you cannot get this is colour exactly?

XXXXXX: even the one with me on the picture holding the id was glassclear

XXXXXX: look at the link i sent you. you want a colour one when there are just some colours on the id

Julie Ann M: I understand that part of the ID number was obscured and this is why it was not accepted.

XXXXXX: it was not obscured. i was holding the id card and my finger covered just one number

Julie Ann M: Once we are inreceipt of something we can see clearly all will be well.

Julie Ann M: Do you need any more assistance with this query?

XXXXXX: therefore i sent you the picture with my id on a newspaper

XXXXXX: please tell me how i should hold the id so that no part is covered

Julie Ann M: I understand that we are yet to receive anything that is of use, as previously advised.

XXXXXX: ok. i will make one last photo and then i look for a third party. bye

halbleiter · 12-15-09, 12:40 PM

Originally posted by danyel

hello I have a question too

Did bet365 even proved they sent that letter?

No, they never did that. All they said is we just sent it out, it was sent out on that day or that. I mean how should they prove it? All I get are their statements when they were sent out. Sometimes they tell me it could take up to 6 days, sometimes they tell me it could take up to 28 days. They tell me whatever they want.

halbleiter · 12-15-09, 06:48 PM

After the following chat i am almost sure they will reject it again. To what third party do i have to report then?
Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Rachel D.

Rachel D: Hello, welcome to Live Chat. How may I help you?

XXXXX: Hi Rachel. Please check if you received my email with my passport

Rachel D: One moment please.

Rachel D: I can confirm we have received a copy of your identification and this is being reviewed by management.

XXXXX: ok. great. when can i expekt their answer because if it fails again it will go straight to a third party and the gambling comission

Rachel D: Unfortunately, there are no managers available over night.

Rachel D: We advise the verification process may take up to 48 hours.

XXXXX: i know. therefore i want to know if they review it tomorrow. otherwise i will contact any third party and the comission. i dont wait anymore now

XXXXX: what do you mean with management? the verification team again?

Rachel D: One moment please.

Rachel D: This is being reviewed by the managers within the verification department.

Rachel D: Hopefully we will have an answer tomorrow.

Rachel D: However I am unable to cofnrim this.

XXXXX: great. hopefully they accept it finally. otherwise i have no problems to contact any third party.

Rachel D: *confirm

XXXXX: bye rachel

Rachel D: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.

Chat InformationChat session has been terminated by bet365.

trumpdown · 12-15-09, 07:09 PM

Originally posted by halbleiter

Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Julie Ann M.

Julie Ann M: Hello, welcome to Live Chat. How may I help you?

XXXXXX: Hallo. I learned from the gambling comission website that a neutral third party is needed for negotiation in my case before i can report to the gambling comission website. I can not bet with my account for nearly two months now. you reject all documents i sent and always tell me to wait 48 hours until you tell me my documents were rejected and you need new ones. I don`t accept that anymore. I sent you my documents this morning again. I would like to know what third party your company accepts or have my documents been verified and I can bet again now? You want to make me look like a clown. You told me to make a photo of me holding my id next to my head. I followed that and even then you rejected it. You asked me to make a picture of my id and you rejected it. I can not tolerate that anymore. So I will ask one last time if my documents were accepted and I can finally bet again. This is nothing against you as a service member but I hope for your understanding. What does your verification team ask me for next? Maybe my DNA or a picture showing me naked with my id on my belly? I know that you may laugh but for me this is not laughable anymore.

Julie Ann M: One moment please.

halbleiter · 12-15-09, 07:24 PM

i am almost 100 % sure they never sent me the pvc. now that i complained i am also sure that the management guy will reject my id as well. for my own protection i made a picture and send it to them so that they see it is me on the id.

when something goes to management my guess is they will reject it. the managers are there for saving money for the company and not spending it for some damn winning player. horrible experience.

in case they will reject it i will send them a naked picture of me with my id on my penis. maybe they will accept this picture and reopen my account then.

Dunder · 12-15-09, 08:32 PM

It seems to me that they believe your ID to be fake, given that they have asked you to send it so many times.
If that is the case then you do have a real problem.

I assume you have made a complaint through SBR, any news on that?

halbleiter · 12-16-09, 12:25 PM

At least some developments. I will get a call from their fraud and risk manager tomorrow morning. According to his email:
"Please could you provide a telephone contact number so that I can contact you to discuss your account with a view to resolving this matter?"

I am really wondering what he wants to discuss. Did anyone of you have such calls or experiences before? I really hope I will get my account back tomorrow morning. Once I will get it back I will give them my business again and hopefully I won`t run into such problems with them again. In my email I showed him what the problem was and gave him the infos so that he can check it out and see that the wrong BIC was calculated by the website.

Marginalis · 01-01-10, 07:22 AM

Update?

mirmiroa · 01-01-10, 08:22 AM

i had asked for a withdrawal in the past of the amount of 4000 euro from bet365 and theydidnt ask me even an id...the only ting they sent me was an email informing me that i wont be alowed for possible reload bonuses in the future...
they ask this pvc number if sh is going wrong aybe u created the account from a shared pc or i dont know or just maybe because of r mistake abic code they investigated r issue and ur account was suspicious for arb ing or i dont know for what(u definitely know

) but i think that bet365 is quite serious company and wont steal ur money like tipico is trying to do with me without een discussing the issue...dont worry u will find a solution

samesituation · 01-03-11, 12:12 PM

hi halbleiter
I'm have same problem with bet365 like you,everything i sent for bet365 they not accept it,i don't know do how to them can unclock my account,so finally unlock your account has been no, although my account have PVC but them not unclock my account, halbleiter, you have experienced, you can guide me my account to unclock, I would like to thank and post-weights

samesituation · 01-03-11, 12:14 PM

Bet365 not accpet ID

I was create account on bet365 but at i want withraw money to be them asked my ID,i sent it,I sent Passports, identity card national, driving licenes,and birth certificate,but them not accept it,please anybody help me, although i had 1 PVC,I'm can't login my account,because 365 suspension my account

samesituation · 01-04-11, 12:56 AM

Anyboby help me, I'm see problem very big with bet365,please everyone help me,i very need my account,

Salamander · 01-04-11, 03:36 AM

Originally posted by samesituation

Bet365 not accpet ID

I was create account on bet365 but at i want withraw money to be them asked my ID,i sent it,I sent Passports, identity card national, driving licenes,and birth certificate,but them not accept it,please anybody help me, although i had 1 PVC,I'm can't login my account,because 365 suspension my account

Make sure you are making high resolution scans of these documents. Go to a store that makes these and pay them. Don't try to make digital pictures from your phone camera and send them. Make sure the numbers at the bottom of the passport can be seen clearly.

dikefale · 01-04-11, 04:30 AM

Originally posted by samesituation

Bet365 not accpet ID

I was create account on bet365 but at i want withraw money to be them asked my ID,i sent it,I sent Passports, identity card national, driving licenes,and birth certificate,but them not accept it,please anybody help me, although i had 1 PVC,I'm can't login my account,because 365 suspension my account

Didi you ask them why they dont unlock your account.Ask them what is the problem.
We cannot help you they must!

samesituation · 01-04-11, 04:36 AM

I had them why not accept ID to be they say with me is My ID not valid, i don't undertand why it unalb valid, everybody can help me

samesituation · 01-05-11, 11:47 AM

today i have live chat with bet365 because them not accept all ID i sent for them:
Jessica T has joined this chat.

You are now chatting with Jessica T.

Jessica T Hello, welcome to bet365 Live Chat. How may I help you?

uuu Hi Jessica

uuu why my account not verify complete?althoung i sent i holding ID card and Passport,

uuu why it not verify complete for me?

Jessica T Can I take your username and four digit security number please?

Jessica T One moment please.

uuu ok,please again ,why my account not verify complete?

Jessica T Do you mind continuing to hold while I look into this for you?

uuu I did all the things you ask and now you can unclock my account

uuu ok

Jessica T Have you send an alternate copy of ID?

uuu yes, I sent picture I holding ID card and Passport for you on day 4/1/2011

Jessica T I can see we have requested an alternate ID as of today.

uuu Why I sent picture I holding ID card and Passport follow quest of you, but you not accept it?

uuu too long you was take my money in site of you, now i want it back me

Jessica T The verifications department have rejected this.

uuu I was sent all ID for you

uuu WHy you rejected it?

uuu have you want take my money?

Jessica T There verifications department were not able to verify this.

uuu because not verify my account. althoung i was sent all ID for you in time

Jessica T Your money is frozen in the account.

uuu why i was send ID for you but you not accept it, i want answer from you

Jessica T As the verifications department could not verify it.

uuu why?

uuu 3month too long for me

uuu you was take my money in site of you,

uuu have you saw me same a clown, you want i sent ID then you not accept it

uuu true is a joke of bet365

Jessica T Is there anything else I can help you with today?

uuu i want my money come back me

uuu why you not answer of me?

uuu i want my account unclock now

Jessica T This will not be processed until we have verified your account. This is stated in our terms and conditions that you agree to.

uuu because i sent all ID for you, even i shooting picture i holding my ID card national and passport for you and driver licence

uuu why all it you not accept it. have you want take my money?

uuu I did all you quest why it not verify

Jessica T As advised your funds are frozen in the account.

uuu have is a joke of you

Jessica T I am unable to assist any further until we have an alternate ID.

uuu why frozen my money?

uuu have you not money for me

uuu an alternate ID.is what?

uuu i sent all for you

uuu I am very angry, with employment of your company,

uuu your company is a scam company size

Jessica T We have not been able to verify the documents you have sent.

Jessica T As advised we do state in our terms and conditions that we will need to verify customers accounts before withdrawing.

uuu ID required customers to send and I sent it, these things are fun to make your long and I feel depressed

uuu and then I give your company my money, it was a scam company, I will tell all the brothers in Vietnam know about your company's fraud,

Jessica T There is nothing more we can do until we have another form of ID.

uuu just over $ 500 that your company has lost honor

Jessica T As advised you have agreed to our terms and conditions.

uuu correct a condition that must verify your ID, and I also sent my ID to you, and you reject it, the refusal is a joke for you, you've been denied 3 months

Jessica T Unfortunately, we have not been able to verify what you have sent.

uuu yes I agree the terms and conditions of you, and I've done all I had PVC and they are sent to your ID

Jessica T Until further ID is sent, your account will remain how it is.

uuu why did not verified my documents?

uuu it must be a reason

uuu can not tell you not to accept, that my account be frozen, while I do not know why

Jessica T As we have not been able to verify it.

uuu why

uuu it must be a reason

Jessica T I have not got this information.

uuu if you are not the correct answer is a joke of your company fraud

uuu you have no information, the live chat for? to chat for fun?

uuu is a joke right

uuu you get my $ 560, and now you froze my account, and you reject all of my id, but while I do not know why

Jessica T Have you got another form of ID?

uuu if you do not accept my ID, I will request a lawyer or a third party

uuu I sent it on day 4/1/2011

Jessica T This was rejected, do you have anything further?

uuu i will send complaint me up:www.sportsbookreview.com/

uuu why rejected my ID?

uuu there must be a reason

uuu i had ID card national, drivers license,birth certificate, passport, all it i sent for you in times

uuu I want you to solve my problem right now

uuu why you not answer of me?

Jessica T One moment please.

Jessica T The verifications department have advised we need a further ID, until we receive this your account will remain the same. Once we have another ID we can look into getting it verified.

Jessica T If you do not have any further queries I will need to terminate the chat.

uuu ok

uuu i will resent ID

uuu you want passport or ID card i will shooting mobill and sent for now,ok

uuu and you can unclock my account, now

Jessica T We need another form, something you have not already sent.

Jessica T I will not be able to un suspend your account.

uuu I was all i have

uuu why you not ID of me,

uuu my country every person has only a unique ID, why did you send one else, is something else

uuu my country every person has only a unique ID, why did you send one else, is something else?

Jessica T One moment please.

uuu I can resent ID card national taken by phone

uuu All ID i have i have sent you, now you want another form is what form?

Jessica T One moment please.

uuu Did you have challenged me and do not want unclock my account?

Jessica T After speaking with the verifications department again, I can only advise until satisfactory ID is sent your account will remain the same.

Jessica T If you do not have any further queries, the chat will be terminated.

uuu what?

uuu You want i send ID what?

Jessica T Again, until satisfactory ID is sent, your account will remain the same.

uuu now , i can resent ID national card taken by mobill

Jessica T Once we receive ID, it can take upto 72 hours to verify.

uuu you want i sent what ID?

Jessica T ID that is satisfactory.

uuu passport, driver,birth certificate or card national

uuu them all for my country is very satisfactory

uuu Left you, how called satisfactory

Jessica T As I have advised the ID you have sent, we have not been able to verify this. We need for you to send another ID to us. Until this time your account will remain suspended and the funds frozen. If you have not further queries, this chat will be terminated.

uuu have your company does not want to pay me?

Jessica T As advised this chat will now be terminated.

uuu further queries is sent what ID?

uuu i not see answer from you

Jessica T I have advised an alternate copy of ID.

uuu I have advised an alternate copy of ID. is what?

uuu how many your ID?

uuu why you want i send alternate ID?while i only a ID,and 4 types, but all it you not accept it

Jessica T One moment please.

uuu have you want take my money, should request a new job so silly

Jessica T We accept the following forms of ID to verify your identity:
- Passport
- National ID Cards
- Driving Licence
- Birth Certificate
- Residency Permits and Visas

Jessica T We need something you have not already sent.

uuu but all it i sent for you

Jessica T I have advised the chat will now be terminated as there is no more information I can provide. We need anther form of ID.

Bet365 again I do not understand such behavior,I sent All ID for bet365 but them not accept it, now 365 request i sent another ID,follew somebody how much each person ID,
somebody please help me

scumfrog · 01-05-11, 12:18 PM

In my case it was easy, i was allowed to bet even before sending my ID to bet365. Then they requested it and sent it over, but never got my account blocked. Maybe they changed their policy. Wicked.

samesituation · 01-05-11, 12:34 PM

Why bet365 not accept my ID, ID of me very clear, it made in my country, why them can unable it?