Complaint link here:

[Hilljacademics]

I met my 4X rollover in Bookmaker from the BTP contest yesterday ($2500), and requested a payout via Western Union for $1000 (out of $5600). I received no confirmation email or call, so this morning I talked to a CS rep (Amy) in live chat. I asked her if I have a pending payout. She says it has been declined. I asked why, and she said I need to send a credit card authorization form. I explained that this money was from a contest I finished 2nd place in, that it carried a 4X rollover which I have met, and has nothing to do with a credit card deposit. She said this was from a September '09 $25 transaction. I told her I don't have a problem with sending my debit card info, but that this does not apply whatsoever with my BTP winnings. She said that's company policy, and that I have to talk to a manager to see if that can be overridden. I can honestly say I have no faith in that happening. I didn't get rude with her, but this is a hassle I don't deserve. Nobody derserves that, frankly.

I understand Bookmaker has a solid reputation (A+, can't get no higher). But that money is MY money NOW. That $25 from September came and went, and I was not notified of needing to send that info. What if I was to have used a prepaid gift card? Now I'm sure I'm going to pull out ALL of my money, if and when this gets resolved. Help!!

[Hilljacademics]

To update, I sent the necessary information to BM and talked to Will of Cust. Srvc. He said all is fine except the copy of the front of my debit card. The copy looked perfectly legible to me, and told him I'm getting the runaround; that I was never expected to rollover $2500 4X. He claims all I need to do is send a new copy of my card. I just hope one thing done right doesn't lead to one thing done wrong.

[coanwe]

woot...I joined this site because I am about to TRY to withdraw from sportsbetting.com...from what I have read it's gonna be a hassle!!

[footballmoney]

Hey Justin7; I have a personal question for you. Is it not fair to require a credit authorization in deposits if you are going to require one on withdrawals. I know your paycheck come from the company I am having trouble with. Personal question, I know, thanks in advance to your response.

[Justin7]

Hey Justin7; I have a personal question for you. Is it not fair to require a credit authorization in deposits if you are going to require one on withdrawals. I know your paycheck come from the company I am having trouble with. Personal question, I know, thanks in advance to your response.

The book is irrelevant. I hold all books to the same standard.

I'm not sure I understand your issue though. Are you complaining that a book didn't require an authorization to make a deposit?

[Spanks]

Thats great but the link doesnt work...

[ucbearcats1027]

E carefuk this is commonB

[GR_EVO]

lol

[DBurton81]

Can someone tell me if my complaint about wagerhub has been received?

[ByeShea]

I've submitted several complaints and they only managed to help me once

How dare they not serve your whims for free!

[Spanks]

had a problem with bookmaker myself...filled out a complaint form and guess what...complete waste of my time...thanks...

[xxloopholexx]

woot...I joined this site because I am about to TRY to withdraw from sportsbetting.com...from what I have read it's gonna be a hassle!!

I use the same book, I've withdraw money and got it within three days (bank transfer) ... now them grading the wagers in a timely manor is another issue.... I know I've sent them my ID in the past with a copy of the CC used... once you do it...you will not have to do it again... it will be fine...

[The MAC]

I miss the days when men were men in this industry. The only time guys complained was when they got stiffed, now all you have is a bunch of candy assed premadonas crying about free plays!

[chuckrooco]

Dburton81 I realy apreciated if you can clean Wagerhub.com Name.....

Thanks

Chuck
Sales Manager
WHub.com
1-888-592-4374

[BET THE HOOK]

Dburton81 I realy apreciated if you can clean Wagerhub.com Name.....

Thanks

Chuck
Sales Manager
WHub.com
1-888-592-4374

It seems that Dburton was a cheater and cried wolf after he broke all the rules.

[ncat12]

The book is irrelevant. I hold all books to the same standard.

I'm not sure I understand your issue though. Are you complaining that a book didn't require an authorization to make a deposit?

Hey Justin7 as for me this is TOTALLY true..I had no idea of an authorization form until I tried to make a withdraw ..now after sending about 6 faxes (cause our scanner is down) they keep on saying they cant read it..I even fax the copies to another person to make sure everything is going on w/out a hitch...they are so willing to take your money w/out "authorization" but try getting it back..IN-F-ING=BELIEVABLE

[rfr3sh]

bet365 just ripped me off, it was late in a soccer game today the odd for a draw was +550 because a team was losing 4-3, so i placed a small wager on the draw, it happened to tie a minute later. I noticed they havent graded my bet and I just recieved an email saying it was an "obvious incorrect odd" and they graded it at -700.

[DBurton81]

I usually respond within 1 business day to any complaint assigned to me. If you haven't heard from me, I probably haven't seen it.

I opened up a case against WagerHub....can you please get on this right away as I feel like a got a great case against them here?

[DARKBAY]

Justin....I just registered today and I was just wondering.....lets say I have a complaint...in what way/ways would you guys would help resolve the matter? Lets say a book refuses to pay me which is the worst that could happen to a player.

[EHoneyman]

HI fds

[vonzuchter]

JUST STAY AWAY FROM BETOTO... i play there for 2 year. i am not a profesionall player. i lose. i've lost more than 8.000 euros in the last 18 months. i'm just addicted to the sensation of playing. I rarely make payout request. i prefer to keep my balance full of money so i can satisfy me need for betting. on tusday night i won a bet. 414 euros. i needed the money so i requested a pay out. i got an email that sid that they r closing my account for security reasons. i've sent a copy of my id but then they ask a copy of my passport. I am now going to tell my lawyer to contact through phone at first and then mail... lets see what happens. very dissapointed

[vonzuchter]

problem solved with help from ecogra.com... justin also replied fast. thx

[psv777ua]

I am from Ukraine.

I played on Bwin from my computer and on my mobile phone about one month and when I have won,I gave the copy of passport to them and have made the order for payment and after that they have blocked the account.
I have not any bonus and played only in Live.Their answer for my complaints

Dear Mr. Palashevskyi,

Thank you for your e-mail.

We regret to inform you that your account has been closed due to security reasons and will not be reopened. Unfortunately, we cannot comment on the grounds of the closing and are not entitled to.

Below please find the relevant extract from our terms and conditions:

"The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."

You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:

https://help.bwin.com/General/Legal/...aspx#liability

All amounts of cash in this account are frozen and will remain so.

We apologise for any inconvenience this decision may cause.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming


I cannot understand why they have closed my account?

Sorry, but my English not very good.

[Justin7]

psv,

You probably played from a shared IP where other people played. There has been massive fraud in Ukraine/Russia involving Bwin, and Bwin is fighting this aggressively.

[psv777ua]

I played only in home on computer and my mobile phone and have not any bonuses, play only live betting

[vonzuchter]

I played only in home on computer and my mobile phone and have not any bonuses, play only live betting

Just stay away form bwin and betoto. i had exactly the same experience. i played at home. no one else there. tried to steal my money too. had to resolve to a famous journalist in greece who owns a betting site that advertises betoto and i also filed a report to ecogra.com i dont know if bwin is a member there though. betoto was.
i got my money and closed my account for ever.

[psv777ua]

So need to overcome this book, because they rob people!!!!!!!!!!

[OlhOrebOque]

And another chapter of my adventures in the "shady" world of BET365 :

I made a deposit of 100€ on March the 1st, and was entitled to a 100% promotion so i would have 200€ to bet. Of course, i am aware of the rules and i would have to roll the deposit and bonus at least 3 times at certain odds and under certain rules i read and agreed. On the terms and conditions there is no line saying that i had 26 days to make the rollover before being allowed to withdraw funds, in fact it says i have 90 days after the first deposit to roll the money (600€ on total). Even in case of doubt, it is written there that the promotion ended on the 31 of March.

I arrived home from work this evening and went checking how my bets were and to my surprise i had the amount of the bonus at 0,00(Zero) and only the money i had (or have) available to withdraw. This morning i had already more than 500 euros of bets and not a great gain, i confess, but the guy i contacted on the chat told me the PROMOTION ended on this same day at 14.34. LOL!

How is this possible ?

I contacted the support and emailed them the TERMS and CONDITIONS of the email i received in January but this has absolutely no meaning because nowehere it is written i had 26 days to play with the bonus. Also i told them i would report this so i will wait for an answer.

In the mean time, BEWARE of emails with PROMOTIONS and stuff....and i wasn't even winning! LOL

[OlhOrebOque]

They emailed me and said the promotion lasted 90 days after the reception of the email and i replied i got the email on the 13th of January...72 days before. I called them cheaters and withdrawed my money. Bet365 NEVER AGAIN.

[OlhOrebOque]

Just got another provocatory email from bet365 thanking me for the advertising i've been doing (they say i should write the correct advertising!!): i posted on several forums where bet365 has banners and publicity and copy pasted all my posts and sent them to support.pt.

They regret that i should have ream the terms and conditions (!???) and should have asked for help in case i didn't understand any issue. The email was signed MARIO C ( and can only mean ****?!!!). Sorry for that mods!!

To this email i answered in portuguese something like this :

Good Afternoon,

I must say i didn't expect any reply but if you did maybe its because my emails caused damage. I will continue to make the advertising i want in all forums i know until some MARIO C, LUIS L or MARIA P doesn't explain why the bonus was withdrawn. I don't know what calendar you use, but from the date of your email, 13 of January, as you had the opportunity to verify, till 26 of March there were never 90 days!!!!

You know my whole name (even address) and i am not afraid of bet365 and i don't need to hide behind abbreviations.

Have a pleasant Sunday.


P.S .- today i will talk with some friends i have on newspapers and radio and speak of the danger that Bet365 represent to all that like to bet.

[OlhOrebOque]

And guess what, just when you least expect the telephone rings and someone on the other side from Bet365 said there were some problems with some accounts, and that my bonus was credited onto my account.

All things back to normal.

[randyrohm]

Stay away from gotocasino.com

I know they are a D- book, been in there for about 5 years beat them and they won't pay. Filled out the complaint form here and skeptical anything was followed up on. Even offered to pay for somebody from this site to call on my behalf. So from now on it is a personal crusade to discredit these thieves. Any suggestions I am all ears.

[SBR Lou]

I know they are a D- book, been in there for about 5 years beat them and they won't pay. Filled out the complaint form here and skeptical anything was followed up on. Even offered to pay for somebody from this site to call on my behalf. So from now on it is a personal crusade to discredit these thieves. Any suggestions I am all ears.

Randy,
Your complaint letter was answered on March 25th.

Unfortunately, GoToCasino is a D- rated sportsbook, and isn't communicating with SBR. If that changes and they decide to discuss not only your payout complaint but the several others we have on file, you will be given another update right away.

[btraband]

Here is a minor complaint but a good one nonetheless: bracket contest for college mens hoops through dsi showed prizes as 50 free play and 50 casino token during the contest and until today at somewhere about 5pm for places 101-150. i finished 137 and asked some simple questions on live chat and then on the phone. i spoke to a tony. Julie on live chat. they said the prize was 50 free play and 25 casino token so i pasted the prize info and had them look up the same on the diamond web site. tony said he would consult with management. it was listed right there on the website! i went to work out and came back an hour later, the prize info on the website had been changed to reflect the 50 free play and 25 token so they changed it. that is pretty rediculous in my opinion, especially considering that they changed that after i pointed it out, if you can do anything great, if not-it's not a real big deal. thanks, btraband@bex.net

[Justin7]

btraband,

Sounds like a straightforward issue. Will you fill out a complaint? It's the principle as much as the amount.