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  • Justin7
    SBR Hall of Famer
    • 07-31-06
    • 8577

    #1
    Complaint link here:


    If you have a complaint and want SBR's assistance, your first step is to submit a complaint. The more information you provide, the better.

    If you received emails from the book, include those as well.
  • whatsgood5
    Restricted User
    • 10-13-09
    • 15359

    #2
    Hope I don't ever need it, but bookmarked just in case. Thanks for everything you do around here Justin
    Comment
    • Raven66
      SBR Wise Guy
      • 09-21-09
      • 824

      #3
      I hope i never use this either.

      So far all my books I use are top notch.
      Comment
      • pokerplayer22
        SBR MVP
        • 05-09-09
        • 1207

        #4
        Originally posted by Justin7
        http://www.sportsbookreview.com/Spor...Complaint.aspx

        If you have a complaint and want SBR's assistance, your first step is to submit a complaint. The more information you provide, the better.

        If you received emails from the book, include those as well.

        SBR's assistance....
        Comment
        • mminkovski
          SBR MVP
          • 06-22-07
          • 1077

          #5
          I've submitted several complaints and they only managed to help me once
          Comment
          • pokerplayer22
            SBR MVP
            • 05-09-09
            • 1207

            #6
            Originally posted by mminkovski
            I've submitted several complaints and they only managed to help me once
            Be thankful for the miracle one time. They are all about one thing. $$$$$
            Comment
            • durito
              SBR Posting Legend
              • 07-03-06
              • 13173

              #7
              Most complaints are without merit.
              Comment
              • pokerplayer22
                SBR MVP
                • 05-09-09
                • 1207

                #8
                Originally posted by durito
                Most complaints are without merit.
                I would have to agree...That taints SBR's opinion when a legitimate complaint actually gets filed though, and that is why SBR is so quick to side with the book even when the book is in the wrong
                Comment
                • Hareeba!
                  Restricted User
                  • 07-01-06
                  • 37509

                  #9
                  Is there a time limit?
                  I had an argument with Matchbook in April and got no satisfaction even after referring it to their regulators.
                  Comment
                  • Justin7
                    SBR Hall of Famer
                    • 07-31-06
                    • 8577

                    #10
                    The sooner you submit it, the better. April should not be a problem.
                    Comment
                    • Hareeba!
                      Restricted User
                      • 07-01-06
                      • 37509

                      #11
                      Originally posted by Justin7
                      The sooner you submit it, the better. April should not be a problem.
                      Thanks Justin.
                      I'm on the road at present but will put all the info together when I get home in a couple of weeks.
                      Comment
                      • Macgyver
                        SBR Rookie
                        • 11-24-09
                        • 16

                        #12
                        Is there a backlog that you're wading through?

                        Just don't want to harp on one I've filed if there is ... I'm sure they come in each and every day and more than twice on Sunday.
                        Comment
                        • Peep
                          SBR MVP
                          • 06-23-08
                          • 2295

                          #13
                          I have filed three complaints here over the last year and a half and have been very happy with the results.

                          Did I always get what I felt I was entitled to? No, but that was certainly not Sportsbookreviews fault. In all cases I found them to be very supportive.
                          Comment
                          • Justin7
                            SBR Hall of Famer
                            • 07-31-06
                            • 8577

                            #14
                            Originally posted by Macgyver
                            Is there a backlog that you're wading through?

                            Just don't want to harp on one I've filed if there is ... I'm sure they come in each and every day and more than twice on Sunday.
                            In the last week, I've been seeing about 10 new complaints per day. And I am one of many people working these. Most of the ones I work with cannot be resolved with 2 emails - they take factual investigations.

                            Backlog? Perhaps.
                            Comment
                            • jasont
                              SBR MVP
                              • 02-24-08
                              • 1227

                              #15
                              Stick with the A books and you wont need this...it's that simple.
                              Comment
                              • MrSleepy
                                SBR High Roller
                                • 11-17-09
                                • 129

                                #16
                                hey Justin7 just wanted to find out status on my complaint that i filed to you guys some weeks ago. Maybe even a confirmation you recieved my complaint form. thanks
                                Comment
                                • Macgyver
                                  SBR Rookie
                                  • 11-24-09
                                  • 16

                                  #17
                                  Originally posted by Justin7
                                  In the last week, I've been seeing about 10 new complaints per day. And I am one of many people working these. Most of the ones I work with cannot be resolved with 2 emails - they take factual investigations.

                                  Backlog? Perhaps.
                                  No problem ... just was wondering if my Wagerunit complaint was being looked at or if it had been determined that y'all couldn't help.

                                  Appreciate it.
                                  Comment
                                  • Justin7
                                    SBR Hall of Famer
                                    • 07-31-06
                                    • 8577

                                    #18
                                    Originally posted by Macgyver
                                    No problem ... just was wondering if my Wagerunit complaint was being looked at or if it had been determined that y'all couldn't help.

                                    Appreciate it.
                                    I haven't seen it yet, sorry.
                                    Comment
                                    • pjesnik24
                                      Restricted User
                                      • 11-01-05
                                      • 1286

                                      #19
                                      Originally posted by Macgyver
                                      No problem ... just was wondering if my Wagerunit complaint was being looked at or if it had been determined that y'all couldn't help.

                                      Appreciate it.

                                      there is a backlog on the complaints. I know for sure because SBR needed about a month to reply to me on my globet complaint
                                      Comment
                                      • robmpink
                                        SBR Posting Legend
                                        • 01-09-07
                                        • 13205

                                        #20
                                        Originally posted by jasont
                                        Stick with the A books and you wont need this...it's that simple.
                                        Not true
                                        Comment
                                        • Justin7
                                          SBR Hall of Famer
                                          • 07-31-06
                                          • 8577

                                          #21
                                          Originally posted by MrSleepy
                                          hey Justin7 just wanted to find out status on my complaint that i filed to you guys some weeks ago. Maybe even a confirmation you recieved my complaint form. thanks
                                          I usually respond within 1 business day to any complaint assigned to me. If you haven't heard from me, I probably haven't seen it.
                                          Comment
                                          • tboy51
                                            SBR Hustler
                                            • 08-01-09
                                            • 50

                                            #22
                                            247vegasbook.com

                                            Myself and 3 of my friends joined 247vegasbook.com,had been talking to a guy named Brady Cooper said he was the manager,said site was legit,i got paid money gram twice,my friends put in 11,000 got 11,000 bonus,we ran all 4 accounts up to over 50,000,then they shut down,server issues,then they said they were moving from Dominican Republic to Costa Rica,haven't heard a word since then,Can you help me with this issue,Thanks Terry
                                            Comment
                                            • Justin7
                                              SBR Hall of Famer
                                              • 07-31-06
                                              • 8577

                                              #23
                                              Fill out a complaint, and we can try. If they shut down for good though, not much we can do.
                                              Comment
                                              • Fishhead
                                                SBR Aristocracy
                                                • 08-11-05
                                                • 40179

                                                #24
                                                Originally posted by tboy51
                                                Myself and 3 of my friends joined 247vegasbook.com,had been talking to a guy named Brady Cooper said he was the manager,said site was legit,i got paid money gram twice,my friends put in 11,000 got 11,000 bonus,we ran all 4 accounts up to over 50,000,then they shut down,server issues,then they said they were moving from Dominican Republic to Costa Rica,haven't heard a word since then,Can you help me with this issue,Thanks Terry
                                                ALL FOUR accounts went over 50,000????

                                                Were you wagering the same games and/or betting correlations?
                                                Comment
                                                • tboy51
                                                  SBR Hustler
                                                  • 08-01-09
                                                  • 50

                                                  #25
                                                  between all 4 accounts we added up to over $50,000
                                                  Comment
                                                  • tboy51
                                                    SBR Hustler
                                                    • 08-01-09
                                                    • 50

                                                    #26
                                                    BetFirstClass!

                                                    I contacted Sportsbookadvisor about my problem with 247vegasbook and they got BetFirstClass sportsbook to give me A $1000 free betting account,which was awesome,Thanks Brad(sportsadvisor)and BFC You're the Greatest
                                                    Comment
                                                    • afvsc
                                                      SBR Hustler
                                                      • 11-23-09
                                                      • 83

                                                      #27
                                                      Good Evening, I can't find my number account on stryyke's website. I have my account username but to submit the complaint form I need the number. I've sent you an email 2 days ago and I haven't received any reply.
                                                      You don't give assistance if I don't have the account number?
                                                      Comment
                                                      • legendmatt34
                                                        SBR Wise Guy
                                                        • 03-15-09
                                                        • 737

                                                        #28
                                                        Yea good luck rolling that 1k 30x.... Let me know how u make out. I hate Betfirstclass.. They have nothing to offer.
                                                        Comment
                                                        • Docta Ignoranti
                                                          SBR High Roller
                                                          • 08-26-09
                                                          • 141

                                                          #29
                                                          Originally posted by legendmatt34
                                                          Yea good luck rolling that 1k 30x.... Let me know how u make out. I hate Betfirstclass.. They have nothing to offer.
                                                          Same day payouts is nothing?
                                                          Comment
                                                          • legendmatt34
                                                            SBR Wise Guy
                                                            • 03-15-09
                                                            • 737

                                                            #30
                                                            Same day payout? They dont even have any prop bets.. And rolling 1 K 30X is almost impossible.
                                                            Comment
                                                            • aggieshawn
                                                              SBR MVP
                                                              • 01-24-07
                                                              • 4378

                                                              #31
                                                              roll overs suck
                                                              Comment
                                                              • btraband
                                                                SBR Wise Guy
                                                                • 09-05-08
                                                                • 514

                                                                #32
                                                                i submitted a complaint. how do i know when some contact has been made? i provided e-mail address and ph number.
                                                                Comment
                                                                • consultantjeff
                                                                  SBR Rookie
                                                                  • 10-30-09
                                                                  • 24

                                                                  #33
                                                                  I've submitted complaints, forwarded copies of correspondence, forwarded bank statements and proof of fraud by a particular sportsbook, but received no assistance.
                                                                  Comment
                                                                  • scooter23
                                                                    SBR Rookie
                                                                    • 12-29-09
                                                                    • 7

                                                                    #34
                                                                    SPORTBOOK.COM running payout scams.

                                                                    Avoid at all costs the Costa Rica enterprise known as SPORTBET.COM.

                                                                    In 1 month I've had several issues that required me dialing cust service, asking and waiting hours for a manager, then finally resolving the small issues.

                                                                    On 12/15 I submitted 2 requests for $2000 check via fed ex (5-10 business days).

                                                                    I received the first one within 6 business days. The second one still has not arrived, and (this is the sleazy part) I was called by customer service to ask me if I could accept bank wire transfer "because it wil get to you quicker". "we are about to cut the check today, and send it fed ex, but if you allow us, a bank wire will reach you sooner".

                                                                    Of course I said OK. Only to find that another "request" was put through and I have to wait 3-5 MORE business days for this NEW request.

                                                                    All this for a lousy $2000?!?!

                                                                    This place is a scam with morons for customer service agents...so BEWARE!!
                                                                    Comment
                                                                    • gambler101
                                                                      Restricted User
                                                                      • 10-25-09
                                                                      • 17

                                                                      #35
                                                                      Is betfirstclass a good book and trusted book to put your money into?
                                                                      Comment
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