Betphoenix you need to stop offering live wagering

[durito]

"Yea, none of the A books put on delays"

You are being sarcastic right?

of course... thus the

[moonbeam]

Americans must be very lucky

All European and Australian books have a 10 seconds delay, ... and if they don´t like you, they put you on a 120 seconds delay after this normal 10 seconds delay

[moonbeam]

LOL!

i was just told on the phone by my rep that i am put on a delay because i know something you guys dont about live wagering?

LOL! i watch the game just like everyone else you hang a line i bet into it


if you dont want to take a bet and call it live wagering dont hang a line.

only hang them during TV timeouts.


LOL!


you are going to lose a good customer that doesnt bet steam or anything else on all his plays look at them you will see

you put me on a delay for live wagering

i could not believe what i just heard.


you have been a good book for me and paid fast but to pull this move is uncalled for IMHO

i have maybe bet a total of a dozen live wagers compared to at least 300-400 regular bets during the course of my account

I guess you are a very privileged customer of them

A 10 second delay in live betting is ABSOLUTLY NOTHING

You must be very dumb to complain this dude

[BigDaddy]

I guess you are a very privileged customer of them

A 10 second delay in live betting is ABSOLUTLY NOTHING

You must be very dumb to complain this dude

well beam i'm an american so i don't know about those other books

i am more upset about my regular bets being delayed to be honest as i see no reason for them to be.

maybe read the thread again and you will see that

i am glad you are so smart

[Chuck Sims]

A 10 second delay would infuriate me. What happens if you make a wager and the team you bet on throws a pick 6 during the 10 second delay?

Has anyone made a bet and during the 10 second delay a first down is converted or a big play happens against the team you bet on?

[moonbeam]

A 10 second delay would infuriate me. What happens if you make a wager and the team you bet on throws a pick 6 during the 10 second delay?

Has anyone made a bet and during the 10 second delay a first down is converted or a big play happens against the team you bet on?

The better books gives you higher odds.

The average books gives you the odds you bet and laugh at you.

The lower books gives you the odds you bet and laugh at you and voids your bet after the event has finished (if your bet was a winning bet)

Things often simple as that

[betphoenix]

BigDaddy, you were always on 3 seconds, I changed it to zero.

[BigDaddy]

BigDaddy, you were always on 3 seconds, I changed it to zero.

no i was not.

i was on the phone the weekend of 10/17 and made 2 $5 wagers and counted the delay on the phone to the person i was talking to just to test how long the delay was. it was a good 7-8 seconds


please check my wagers and see the 2 oddball $5 amounts on the 17th that dont even come close to my regular bets.

thats when i called for the 2 time and asked what was up and then i couldnt get a straight answer.

these werent even live bets at the time i had thought you guys put me on a delay for some reason and wanted an explanation.

then i find out later its for live events was the reason for the delay


thank you for taking me off but don't sell them on it was always 3 seconds it was never 3 when i hit submit ever.

im not that stupid.

[BigDaddy]

i made a bet at 2pm on the 17th for $300 and just stared at the screen as the wager didnt go thru right away and that was not normal for my account so i made another bet of $5 on the same event at 2:02 pm after the 1st wager was accepted to see what was up and again it took forever

so i called and asked for a manager and couldn't get one so i asked the person if my account has any delay on it for some reason was told no i said look my wagers are not going in instantly.

i said i will make another $5 wager right now while im talking to you and count the seconds so i did make that wager at 2:09 PM and it was a good 7-8 seconds

never got an answer and it was saturday so i was busy with football continued my day and just dealt with it until i talked to my rep and he said he would see whats up and get me off delay as i dont bet steam


well i never came off.

so after making bets on sunday 10/18 monday 10/19 wed 10/21 i had enough and said **** it

so i find out the day i make this thread 10/26 that it was for live betting was the reason. as i called and asked for my rep again saying i would reup if they took me off the delay and he then explained what the stage said.

i have wasted time on this and am glad im off but that is how it went down.

maybe they reduced it before you got to it?

[betphoenix]

Must have been...I changed the setting from 3 to 0.

[firedawg]

bigdaddy, i suggest you speak to richard personally. i just did and my issue was resolved in 2 minutes. i appologize for my comments concerning betphoenix as i had not spoke to richard before i made them.

[ElCapitan]

These guys at BP are a class act. They may set the new standard for how CS at a book should be. I understand that they can't let players walk all over them but they respond back here in a honest and timely manner. There's a lot to be said for that.

[pokerplayer22]

ElCapitan...I couldnt agree more...Richard and Betphoenix

[ElCapitan]

I just started playing with them a couple months ago but couldn't be happier (well maybe if they had a few more prop bets but we can't have everything)!

Easy to deposit, good bonuses with reasonable rollover reqs, and as stated, great CS.

[BigDaddy]

bigdaddy, i suggest you speak to richard personally. i just did and my issue was resolved in 2 minutes. i appologize for my comments concerning betphoenix as i had not spoke to richard before i made them.

we did talk today and i consider my issue with them is resolved.

[firedawg]

[GETMONEYKID]

i still got 30s+ delays and -110 lines

didn't see either of those mentioned when i signed up

all because i bet against the rams every week

[betphoenix]

GetMoneyKid,

PM me you account number. We don't use 30 plus so I am curious to see your setting.

Thanks,

Richard

[TomG]

Richard, how is it doing NBA Live? It must be tough to protect against past posting sick 3-bombs on a Costa Rican feed

[InTheHole]

The reason here is very simple after looking into this. We have to delay some people based on broadcasting lag differences. If it hits 10 seconds, then we have to pull it down entirely. This is not something we can avoid, and is based on CR satellite delivery of games in live betting rotation.

I would hope that you understand we are not here to not provide service. However, we have to be responsible towards that service as well. We, as mentioned by one poster are far from thieves. How do you book something responsibly 10 seconds after it is over, and the guy on the other side has the result before you do whether he knows it or not.

hope that helps shed some light here, even if the answer is not what everyone probably wanted to hear.

I'm sure many who contributed to this thread will NOT read this so I'll bump it a couple of times.

[Don99]

I don't see what the big deal is? I've used live betting a few times and they usually go through but a few times they didn't. When they don't, they don't.

All I can recommend is that you should press the confirm button quickly. That almost always works for me. When I put a wager and then take a long time before I press the confirm button, the line has usually changed or the wager is on hold.

I have the same experience with 5Dimes as well as a few other sportsbooks. I put in the live bet and before I can confirm, the lines have changed and I'm stuck with a worse line.

So, in my opinion, BetPhoenix is as good or better than the other books.

[Stumpage]

I don't see what the big deal is? I've used live betting a few times and they usually go through but a few times they didn't. When they don't, they don't.

I agree completely...Sometimes I'm quick enough; sometimes I'm not. Don't see how this is different from Pinnacle, Greek, BetJam, etc. BetPhoenix is showing remarkable patience here, bending over backwards and having to repeatedly explain themselves over what is a completely standard situation.

[firedawg]

i cant win at this book

[jaytee20]

There is a backhaul feed, via upload to satellite, then downloaded to network distributor. Radio and TV immediately get out of phase with each other, as many of you have noticed over the years. The backhaul does not include all those graphics and ads that are common when the finished program hits your living room. The time lag between backhaul and broadcast varies from situation to situation. Sometimes the finished broadcast on one continent becomes the backhaul on another continent, which gets reformatted yet again.

Can it ever be organized so that every internet terminal has the same information? Of course not. That's why the various books have a hodgepodge of methods. That's also why some game wagers get shutout, even though the game hasn't "started" on your TV.

Don't want to get freerolled? Stick to the timeout props.

And it is true that Phoenix deserves credit for exchanging thoughts here.

[Monk]

I've never seen a BP account that wasn't on delay. Aren't all of their bets manually approved?

No.... I don't know how big their TO is, but I know that big bookies have a lot of TO on live events. Thousands of bets on a single match. I don't know any bookie that would have manual acceptance of live bets.

remove all delays u thieves

You don't know anything. Delays in live betting must exist because of broadcast delays. If there wouldn't be delays, live betting would be a big black hole for every bookie. Professionals use so called technical preproduction feeds that give them 10 second advantage over what you see on TV. With proper hardware and knowledge ANYONE can get them - as long as your geographical location is ok.

The reason here is very simple after looking into this. We have to delay some people based on broadcasting lag differences. If it hits 10 seconds, then we have to pull it down entirely. This is not something we can avoid, and is based on CR satellite delivery of games in live betting rotation.

You need better technical solutions. Live betting market leaders always have the fastest feed available. Best technical solutions of course cost a lot of money, but that is why they are market leaders and you offer live betting as a side offer, just because everyone else does it.

Americans must be very lucky

All European and Australian books have a 10 seconds delay, ...

That is BS. I know many Euro bookies and all delays are under 10 seconds. Yes I know one with 10, one with 11 and one with 12... but as I said most of them are below 10 seconds.

For those crying about 10 second or lower delay, you have to realize that what you see on TV is delayed like hell. I know delays of all channels/competitions and a certain Spanish Primera match on a reputable TV station has 25 second delay compared to one other pay-per-view channel. And even that channel still shows you what happened 7 seconds ago. The picture needs to be taken, then sent to the center at the stadium, then taken care of, sent via satelite link to production, taken care of again, sent to viewer via terrestrial signal/cable provider or viewer via satellite signal. If Betphoenix has 10 second delay over what their operator sees, that is perfectly understadable and fine for a company that is not live betting oriented.

and if they don´t like you, they put you on a 120 seconds delay after this normal 10 seconds delay

You mean if you think that live betting is Quake tournament, waiting with your finger on the mouse when the goal comes and bet the wrong lines? That is weak and a guy like that deserves delay. However if they give you limit this big only because you are winning, it is really weak. Which bookies gave you 120 second delay, that is unheard of.

[shantystar]

I won a contest at one forum and till today waiting for money to arrives in my account.

[themajormt]

You gotta respect the service this guy has provided though... Its nice to see a book who actually will WORK with the customer and isnt stubborn saying its my way or the highway like 5D or BM...

[firedawg]

bm is the worst ive dealt with

[themajormt]

I agree FD... it seems like they dont even give a shit about your business at all... I used to keep approx 1/3 of my roll there but havent used them in over a year. I dont want to argue with people when I am the customer... nothing worse than that.

[pjesnik24]

GetMoneyKid,

PM me you account number. We don't use 30 plus so I am curious to see your setting.

Thanks,

Richard

well, I also have the 30 plus seconds delay so it must be true