unibet behaviour

moonbeam · 10-13-09, 04:14 PM

Originally posted by Gabriel

Unibet has blocked my account and the only explanation they gave is:
"your account is blocked due a routine security check"

I created my account on 28th July
I won and lost some money and when I tried to withdraw they blocked my account
So my account was blocked and verified on 24th sept.
I understood this is common procedure for any client.

I have several payments from my account processed.
So you think my account was ok now.
it seems No!
Now they blocked my account without any real explanation.
I know it's because I won alot on their live betting.

And now they don't answer anymore!
They only say to "wait a few days."
My account is blocked since 8th oct.

Their customer support is bad, no one answers the phone, I'm always in a queue, their live chat is always offline
Thank you for any help!

I agree their customer service is really bad.
But normally they don´t even block your account when you use multiple accounts. Maybe there are some countries they don´t like. Where do you live?

varin18 · 10-13-09, 04:17 PM

It sometimes happen with them....but usually solved in a few days...

Gabriel · 10-14-09, 12:45 AM

Thank you for your comments
I think you're right, they don't like us so much, maybe they shouldn't advertise so much here then.
Anyway, my account is still blocked with 1500 € in. Do SBR respond to complain forms? I submitted one, 6 days ago

rookie · 10-14-09, 09:08 AM

Originally posted by Gabriel

Thank you for your comments
I think you're right, they don't like us so much, maybe they shouldn't advertise so much here then.
Anyway, my account is still blocked with 1500 € in. Do SBR respond to complain forms? I submitted one, 6 days ago

You should have got an initial response from SBR. Check your spam folder (email) or contact them.

Gabriel · 10-14-09, 11:24 AM

Well I haven't. :|

Gabriel · 10-15-09, 04:14 PM

no response from this bastard Bookmaker
B+
oh yes!

Gabriel · 10-16-09, 12:16 PM

Dear Customer,
Thank you for contacting Unibet.
Please request a withdrawal to your bank account from your Unibet account.
Best regards,
Desislava
Unibet Customer Support

But my account is still blocked. And cannot log in to request a withdrawal.
Hilarious

yobinad · 10-17-09, 01:43 PM

Very strange... that behavior is not normal at Unibet...
Fill a complaint here on SBR they could help you... i think

raddle_snake · 10-17-09, 03:18 PM

Unibet must speak up here.. Im not familiar with that bookies,good thing that i haven't got one.

betpartners · 10-17-09, 04:30 PM

Originally posted by Gabriel

no response from this bastard Bookmaker
B+
oh yes!

You seem to be an unlucky person seeing that both Unibet and SBR dont respond to you.

Do you call everyone bastard, is that like a welocming greeting or something.

You never mentioned were you are from btw

316316 · 10-17-09, 08:21 PM

Unibet Better to give your opinion or your comments here we still waiting

doralbaosorio · 06-07-10, 02:37 PM

hello. I'm newbie and I made the big mistake of openning a unibet account, which was almost inmediately blocked (after I made the payment of course!)... and they asked for documents (I already gave them to unibet) but still nothing... I want my money back.