[Resolved] Heritage is shady! Won't release my money

[Optional]

$1176 in deposit bonuses received by the player over his most recent deposits seems to indicate that receiving bonuses was something that was agreeable and acceptable.

As mentioned, we'll address directly with the client.

Insider!

You've come here and addressed it. And I think you are intentionally misleading and unfair to the OP.

You need to address it here as you started throwing the shade here.

Not run away and say that you now only want to address it privately.


At least post that the guy has not lied, to correct your smearing attempt...

[wombat]

I agree. That claim from Heritage totally blows up his story!!

So... which one of them do you think is lying after reading what Insider posted?

Player says Heritage changed the setting, and he never had any clue the auto-bonus/rollover thing ever existed before trying to cash out.

And you are seeing what Heritage Insider is saying...

So who is lying Wombat?




(I know HI is technically not lying. He is talking about the guys history from a long time ago, not now or recently. But he has put in such a way to mislead people, like he has done to you, into believing OP has used this bonus heaps of times)

I’m more of a Bookmaker supporter and by no means a Heritage fanboy. However, I’ve had a Heritage account for over 15 years and will say that this setting has existed in the account for years now. Is it Heritage’s fault that he didn’t know it existed? Also, I find it hard to believe that the player didn’t notice that his deposit amount was much higher than what was deposited. Saying that he was drunk doesn’t mitigate this, I think it’s more of an excuse. If he’s so adamant about not taking a bonus, he should have informed the chat support agent to remove the bonus before placing the bet.

It was mentioned in his original post that he recognized his balance and proceeded to place the bet which makes it hard to believe that he didn’t realize the bonus was in there. Lastly, the player said to take $285 out of his account which was the bonus amount and winnings but Insider said he’s taken over 1K in bonuses which means this wasn’t his first rodeo with bonuses. Again, the player said he “never” takes bonuses.

[Da Manster!]

I always thought Heritage gave you the option of either choosing certain bonuses, cash back incentives, 8th deposit is free, (based on the average of the previous 7 deposits), etc. or the option of declining and just making a regular deposit. I'm guessing the potential problem might be due to Heritage's default settings where they already have the box checked off and it's up to the player to uncheck the box before making the deposit. Maybe that is what happened here? I don't know.

[Da Manster!]

I’m more of a Bookmaker supporter and by no means a Heritage fanboy. However, I’ve had a Heritage account for over 15 years and will say that this setting has existed in the account for years now. Is it Heritage’s fault that he didn’t know it existed? Also, I find it hard to believe that the player didn’t notice that his deposit amount was much higher than what was deposited. Saying that he was drunk doesn’t mitigate this, I think it’s more of an excuse. If he’s so adamant about not taking a bonus, he should have jumped on support chat and asked them to remove the bonus immediately after recognizing.

Wombat I think you got this guy confused with the other dude's thread!...

[wombat]

Wombat I think you got this guy confused with the other dude's thread!...

which guy, Manster?

[Optional]

I’m more of a Bookmaker supporter and by no means a Heritage fanboy. However, I’ve had a Heritage account for over 15 years and will say that this setting has existed in the account for years now. Is it Heritage’s fault that he didn’t know it existed? Also, I find it hard to believe that the player didn’t notice that his deposit amount was much higher than what was deposited. Saying that he was drunk doesn’t mitigate this, I think it’s more of an excuse. If he’s so adamant about not taking a bonus, he should have informed the chat support agent to remove the bonus before placing the bet.

He mentioned in his original post that he recognized his balance and proceeded to place the bet which makes it hard to believe that he didn’t realize the bonus was in there.

So it sounds like you think Heritage Insider is telling the truth, and is saying that this guy has taken the 10% auto bonus before.

I think that is the narrative Heritage Insider was trying to convey, and you understanding it that way confirms even more strongly for me that was his intention with that post.


Now let's see if we can confirm if that really is true or not.

I think Insider intentionally tried to mislead us.


This doesn't even need to be a big issue at all. If only Heritage was ever fair and reasonable with people who get caught by this auto bonus before they know about it. They are running an ethically questionable promo to try and keep more money in action. I bet it works well and does not bother regular customers after they know about it.

But why act like garden variety grifters when people get caught by it first time?

Obviously if the player had been using this bonus 7 or 8 times before like Insider suggested above, they have no claim. It only works once and on the very first deposit subject to the bonus. And I doubt anyone can come up with any logical advantage to a player to go into this KNOWING about the bonus and thinking they will cancel it if they win. And before someone tries to say he just changed his mind again... to change his mind or "Free Roll" anyone he had to know about the bonus when he deposited. So we are back to what exactly was the plan if they knew...

[5918mike]

If he checked the balance why wouldn't he bring it up on chat right away. If he's used bonuses before he should understand this and know what that means. If fishy so I understand Heritage being cautious.

[Optional]

If he checked the balance why wouldn't he bring it up on chat right away. If he's used bonuses before he should understand this and know what that means. If fishy so I understand Heritage being cautious.

That's a large assumption.

Whilst we are making assumptions... If you were at a watch party, had already been mucked around and forced to phone in your bet, just wanted to bet all the cash you just deposited on one bet, would you notice the operator said "$232 balance" instead of $211 you should have got after crypto conversion?

If you did just ignore that anomaly and bet the lot anyway, would you later feel like you were now at fault?

or would you maybe feel tricked and unhappy you were now tied to an unexpected rollover?



How would you feel if Gabe then treated you like a scammer for asking to cancel it? And then had Heritage Insider come on here and first suggest you were trying a freeroll... and then double down to try and make you look like a liar for saying this was first time you knew of this bonus?

How would you react to me looking at all that and then saying "Hmm Mike seems fishy here"?

[wombat]

^^^ he didn’t phone in the bet, it was on chat so the balance was clearly displayed.

[5918mike]

No assumption, he stated it

I then checked the balance on my account and told him to bet the total amount that was in my account

[Optional]

No assumption, he stated it

I then checked the balance on my account and told him to bet the total amount that was in my account

"If he's used bonuses before he should understand this and know what that means" was the assumption.

How would you feel about me calling you Fishy based on the scenario I outlined?

I'd think you would rightly be annoyed at me and think I was being unfair.

[5918mike]

Not at all, if he checked the bonus as stated I'd expect him to notice the extra, I would then check the history where they clearly show the deposit immediately followed by the promotion credit. Anyone who takes bonuses as HI as indicated should understand that. I do think, as I have stated, that it's shady the way Heritage defaults to it and forces you to check the opt out and like you have also said, it's not something you'd expect them to reverse as a normal rule after the wager is made and graded. 100% fishy

[Optional]

Hopefully Heritage hasn't tried to coerce the player to not post about this again.

Ya know, like fishy books do.

Be nice to find out for sure who is telling the porky pies here. Might be both of them even!

[5918mike]

Fishy is all that bad �� 3 sides to every story!

[alecmatt5]

I've been observing this thread for a bit and I'm a bit confused why there are some people fighting to defend Heritage so hard. Are you guys employees of Heritage? Professional bootlickers? What is it?

To me it doesn't really matter if OP knew about the bonus and changed his mind. Ask yourself this: What does OP gain by taking this bonus and then deciding after the bet that he doesn't want it? If he wins, and then forfeits the bonus amount and the portion of the winnings from the bonus, then he didn't gain any advantage from having the bonus. If he loses, then all this is irrelevant. So this is clearly not a free roll as there's nothing to gain.

What does Heritage gain? They force him to keep betting his winnings in the hope that he will lose them. That's why they provide these bonuses to begin with. You think it's because they want you to win? Of course not.

And I know what you're going to say... "Rules are rules. He agreed to it. Blah blah blah" but my point is that the rule is intentionally exploitive. If you want to get your money out, and you're willing to forfeit the bonus and the winnings, then you're not gaining anything you didn't earn.

These offshore books know what they're doing. They do all this garbage to bend the rules as much as possible and always in their favor. They make it as easy as possible to deposit money and never ask a single question about your documents or confirming your identity, then as soon as you're ready to withdrawal, all of the sudden they're suddenly concerned about where the money came from and pretend they're the FBI running a background check on you. Then they drag their feet to review your documents, looking for any reason they can get away with not paying you, all while leaving that money in your betting account hoping you'll continue to bet it. This is just one of the many simple ways they exploit the player. So all this to say, why are you so concerned with defending Heritage?

[5918mike]

Do you know a single book that allows you that choice to change your mind? It's not just Heritage. I'll admit I've taken advantage of books mistakes, whether grading error, deposit error, or in one case I was paid out and the money didn't get taken out of my balance, I bet it.

[alecmatt5]

It's been awhile since I've used an offshore book because I can just use the legal ones now, but I know for a fact at least a few of them let you forfeit your bonus in order to cash out (idk which ones but I've used a bunch: Bovada, Betdsi, mybookie, bookmaker, heritage, etc.).

Anyways, that's sorta besides the point. My point is why do you feel the need to defend them so hard? I'm pretty sure if they're truly in the right, it would be easy for them to prove it. And even if they are right, the player isn't gaining an advantage. It's really that simple.

[alecmatt5]

Do you know a single book that allows you that choice to change your mind? It's not just Heritage. I'll admit I've taken advantage of books mistakes, whether grading error, deposit error, or in one case I was paid out and the money didn't get taken out of my balance, I bet it.

Also I find this really hard to believe. At best, the books will cancel/refund the wager. At worst, they'll use it as an opportunity to freeroll you.

[5918mike]

I just see valid points on both sides. Mistakes do happen and I've been on both sides of those too.

[wombat]

It's been awhile since I've used an offshore book because I can just use the legal ones now, but I know for a fact at least a few of them let you forfeit your bonus in order to cash out (idk which ones but I've used a bunch: Bovada, Betdsi, mybookie, bookmaker, heritage, etc.)

Anyways, that's sorta besides the point. My point is why do you feel the need to defend them so hard? I'm pretty sure if they're truly in the right, it would be easy for them to prove it. And even if they are right, the player isn't gaining an advantage. It's really that simple.

None of the top books(Bookmaker,BOL,Heritage) allow you to forfeit the bonus after you’ve placed the bet. Maybe some of the crappy smaller books because they’re trying to win your business.

[2Sweeet]

So you still want to throw shade at this guy and blame him somehow?

YOU altered the settings of a customer with a decade old account without notice. And HE is the one trying to TRICK YOU?!

On his FIRST deposit after HERITAGE doing this without notice, he says he did not notice. And your default position is that HE is a free rolling liar attempting to cheat Heritage.

What does it matter what you believe really when you have tricked the guy into this trap and he has immediately told you he had no idea and wants no part of it? Obviously let him out. You are still getting everyone else you want roped into rollover for a 10% bump. And how much rollover do you demand for a 10% unasked for bump? Is it a fair number? Shall we discuss that next?

Any reasonable business operator would not be arguing. Its not like players can "cheat you" more than once with this big lie you think the OP is telling is it?


I'm flabbergasted you would then double down and also suggest HE is free rolling YOU!??!

YOU played the game on the player here. Not the other way around.



I hope the Hertiage fan boys here read your response as another attack on this player, and players in general.

The OP was not the cheat here.

Heritage are the shady ones as the thread title says.






And from the sound of your reply, Heritage still plan to continue this practice?

I think you should stop now and allow people to opt-in instead of making this trick for the unwary and then calling them the cheats if you catch them!



If SBR receive another complaint of a person being caught in this trap, and Gabe or anyone else treating them like cheats and refusing to cancel this shady bonus, you will find warnings start to be posted in every thread Heritage is ever mentioned in on here again.

Your response is pathetic and I hope many players read this and see how Heritage thinks and acts when it really counts.


You have been going downhill for the last year. If you need to start tricking players and making unfair decisions like Gabe did here, Heritages name is not going to stay in good standing on SBR any longer.

You said it way better than me sir.. This is not an attack on Heritage it's just facts. I was betting at this place before anyone was allowed.. I stopped about 5 months ago so did some great agents I know that used the skin. Heritage is not ran by the same people as it once was in the Good Ole days. BMR and all u morons can say and get paid all you want. U can also get ****** to give them a 10 or A rating. This place is a shell of what it once was. C- book at best now. Heritage Insider I no exactly who you are so shut it unless you want me to expose you. You know me too. So u no I don't fccck around I'd tell you to clean shit up but your nothing but a mouth piece at that shit hole and can't do shit.

[Da Manster!]

which guy, Manster?

https://www.sportsbookreview.com/forum/sportsbooks-industry/3735032-fanduel-wont-let-you-withdraw.html

He was the one who got drunk playing Russian roulette or so he says.

[hehfest]

Why hasn’t Heritage brought back open team parlays ? Please don’t give me a bullshit vague answer or just ignore my inquiry.

They have something called "link" betting. Check it out. You should like it. Even "Lefty" likes it.

[playing2win]

I'm just going to say one last thing. If I was aware of the bonus, why would I accept it? What benefit does accepting a bonus that I don't want do for me? Why would I tell them to take the entire bonus plus the winnings back? Especially when I have no intention of betting anything else for now. I just wanted to place a bet on the superbowl. I confirmed with Heritage that the last time I placed a bet was 3 years ago. I haven't bet for a really long time and they claim bonuses were on for my last 7 deposits at that time but I don't ever remember turning bonuses on as I don't believe in being forced to bet 6x for a 10% bonus makes any sense. I was betting large amounts, I don't care for a 10% bonus.

[Heritage Insider]

Last deposit prior to the two of February 11, 2024 was 5/18/23 and received a bonus of $166. 3 other deposits in 2022, all of which had bonuses applied. Not 3 years ago!

I thought maybe your last word was that you were paid in the end. Guess not?

Insider!

[5918mike]

You smell that Optional....

[wombat]

It's been awhile since I've used an offshore book because I can just use the legal ones now, but I know for a fact at least a few of them let you forfeit your bonus in order to cash out (idk which ones but I've used a bunch: Bovada, Betdsi, mybookie, bookmaker, heritage, etc.).

Anyways, that's sorta besides the point. My point is why do you feel the need to defend them so hard? I'm pretty sure if they're truly in the right, it would be easy for them to prove it. And even if they are right, the player isn't gaining an advantage. It's really that simple.

This is not about defending the books. This is about people coming on here and lying or not telling the full story then placing the blame on the book.

I hate liars

[HedgeHog]

This is not about defending the books. This is about people coming on here and lying or not telling the full story then placing the blame on the book.

I hate liars

I agree 100%.

There's plenty of blame to go around in this thread:


(1) The OP: I call BS on his claim that he didn't realize that an extra 10% was put in his account. He was also given several bonuses beforehand—much earlier than he originally claimed. He's a liar and should be called out as such.

(2) Heritage: The automatic bonus is also BS and should be stopped immediately. Each deposit is independent and a subsequent bonus should require consent before being applied. Your customer service has also deteriorated with representatives Gabe and April being complete azzholes. I hate dealing with both and it's a major part of while I'm leaving (betting limitations also suck for me now and is the other major factor in my departure).


(3) SBR/Optional: Heritage has been doing this automatic bonus for a long time. It dates back well into the time they were financial backers of yours. So spare me the sudden outrage that this is "now" occurring. The only difference is that you're now free to call out Heritage since you've parted ways. You're right to do so, but it's long overdue. However, you lost all objectivity as far as this case is concerned. The OP was just as wrong as Heritage and it's obvious to see now that all the details have come out.


Now that I pissed everyone off, know this: We need people like Heritage Insider to mediate these
type of disputes, Without him, and those like him (like Dave Mason of Betonline), offshore disputes will become more and more futile. So let's give H.I. some credit for resolving this issue, regardless of our opinion of his employer.

[Optional]

Fair summary Hedgehog.

[Art Vandelay]

Why hasn’t Heritage brought back open team parlays ? Please don’t give me a bullshit vague answer or just ignore my inquiry.

I second this request Donnie! When they went to the new site format in the summer they promised that the open parlay/teaser option would return by football season. Well, we are still waiting...

[Heritage Insider]

Our intention is to try and bring resolution when possible, provide clarity if needed and deal with customers and posters with respect, honesty and integrity.

We'd done this for 20+ years and will continue to do so. We value this forum as an opportunity for feedback and insight we may not otherwise receive.

We've created a Quality Assurance email for any customer that feel like their voice wasn't heard, require additional consideration, or would like a review of ANY interactions. Contact csdqa@heritagesports.com and we'll respond accordingly.

Thanks all and enjoy the weekend

Insider!

[kaliboyz]

1) if you with Heritage 10+ year then you should know the 10% reload bonus is automatic.
2) what if your bet loss? Would you argue about the bonus?
3) you should skip Gabe and ask for a higher manager to discuss your problem and get resolved before blasting them on public forum.
4) you need to verify your own deposit every time, and be a honest person and contact them via chat if the amount is more than what you have deposited. Vice versa if is lesser, but remember sometimes btc transaction fee is high.

I vow for Heritage Sports. They paid you fast and resolve issues in fairness.

[kaliboyz]

Optional: stop threatening Heritage Insider! We need him here to listen and be a mediator. Thanks

[kaliboyz]

My conclusion:

This player is betting with his rent money. He won and want to take it out quick so he can pay bills / mortgage or return it back to the one he borrowed. But now the rollover is holding it back.

My advice to you. Please don't gambling with the money that you can't afford to lose. Good luck

[pimike]

Our intention is to try and bring resolution when possible, provide clarity if needed and deal with customers and posters with respect, honesty and integrity.

We'd done this for 20+ years and will continue to do so. We value this forum as an opportunity for feedback and insight we may not otherwise receive.

We've created a Quality Assurance email for any customer that feel like their voice wasn't heard, require additional consideration, or would like a review of ANY interactions. Contact csdqa@heritagesports.com and we'll respond accordingly.

Thanks all and enjoy the weekend

Insider!

I want to know if Heritage unlocked his bonus request or not?

This is a serious allegation