Attention: Heritage Insider

**Heritage Insider** · 10-01-23, 06:30 PM

Integration is well underway with an alt-coin solution that will provide various options. While we hoped it would be live already, we do expect to have it in place in the coming days/week.

Insider!

**mr.inpak** · 10-01-23, 11:27 PM

checks

what about cashiers checks e check and bank wires

**Heritage Insider** · 10-02-23, 09:14 AM

Originally posted by mr.inpak

what about cashiers checks e check and bank wires

These solutions aren't supported currently. We will advise of anything changes.

Insider!

**Grngbln775** · 10-04-23, 05:47 PM

@heritageinsider

1. Any timeframe on when if-bets or leverage plays will be available?

2. Do we need to manually request bonus on Bitcoin deposits? Seems like that is the drill now.

3. Is it now a 5x rollover on Bitcoin deposit bonuses, now? Used to be 1x

The site upgrade has been a serious downgrade.

🤮

**Chiefs83** · 10-05-23, 09:31 AM

Buddy what’s going on with the site right now…can’t get any lines too load…after I login it stalls and keeps trying to reload

**Eagles8262** · 10-06-23, 01:17 PM

Action Reverse Is a type of wager

Heritage Insider, when will Action Reverse be back at Heritage Sports Book? It's one of the reasons I joined Heritage.It's an important feature to me.

**Stallion** · 10-07-23, 10:14 PM

The site isn't anywhere close as good as it once was. The new system"upgrade" is a disaster.

**jedihyoju** · 10-08-23, 04:07 AM

Make Heritage Great Again

**jobie** · 10-08-23, 09:48 AM

Logged in this morning to check my cash back balance and can no longer find my balance or rate of accrual.

Has something changed with the cash back program?

**mcintoshk894** · 10-08-23, 03:00 PM

Having an issue with my betting limits being adjusted after the site changed. Can't MSG directly since I don't have 40 posts yet. Can you message me or provide alternative contact info so that I could provide you my account number so that you can look into.

**mcintoshk894** · 10-08-23, 03:00 PM

Originally posted by mcintoshk894

Having an issue with my betting limits being adjusted after the site changed. Can't MSG directly since I don't have 40 posts yet. Can you message me or provide alternative contact info so that I could provide you my account number so that you can look into.

SBR - can I post an account number?

**Optional** · 10-08-23, 03:44 PM

Originally posted by mcintoshk894

SBR - can I post an account number?

You can PM it to me and I will forward it to him if you like.

**Fishhead** · 10-08-23, 05:26 PM

Originally posted by jobie

Logged in this morning to check my cash back balance and can no longer find my balance or rate of accrual.

Has something changed with the cash back program?

You probably got cut off from cash back.
Soon after the new software came out they cut me off.

**teacher10** · 10-08-23, 09:56 PM

Originally posted by jobie

Logged in this morning to check my cash back balance and can no longer find my balance or rate of accrual.

Has something changed with the cash back program?

It's back up. It was delayed for 36 hrs it seems like. Anyone getting the annoying pop up logging you off or error window? However instead of clicking on ok you click on the x to close the window. Super annoying!

**rival36** · 10-09-23, 02:02 PM

@heritageinsider

please bring back college hockey lines. very disappointed to not see any available this past weekend.

also would be nice to be able to call customer service again. much more helpful than chat.

**jobie** · 10-10-23, 08:03 AM

Originally posted by teacher10

It's back up. It was delayed for 36 hrs it seems like. Anyone getting the annoying pop up logging you off or error window? However instead of clicking on ok you click on the x to close the window. Super annoying!

I appear to still have no record of cash back accrual as of this morning. Worried that, as Fishhead said above, that I may have been cut off.

Does Heritage provide any notification of changes to your account of this nature? I did not receive an email or any communication.

Additionally, does this mean I can no longer take advantage of promotions like the "get out of your bet at the half" promo and others?

**stevex** · 10-10-23, 01:12 PM

Originally posted by jobie

I appear to still have no record of cash back accrual as of this morning. Worried that, as Fishhead said above, that I may have been cut off.

Does Heritage provide any notification of changes to your account of this nature? I did not receive an email or any communication.

Additionally, does this mean I can no longer take advantage of promotions like the "get out of your bet at the half" promo and others?

My cash back is not working either. I’m wondering if there is an issue.

**jobie** · 10-10-23, 04:59 PM

I received a message from Heritage Insider asking for my account number to investigate.

That said, I do not have the requisite number of posts to reply to their message. Is there a moderator I can use an an intermediary?

**jedihyoju** · 10-10-23, 05:42 PM

OH I miss the days Heritage being mighty and powerful and dominant and Sexy

**teacher10** · 10-10-23, 06:02 PM

Originally posted by stevex

My cash back is not working either. I’m wondering if there is an issue.

When it wasn't working on Saturday, I waited till the next day to live chat. They said there was a problem in the system but it will be resolved. Are you able to go on live chat and inquire? Mine is back up.

Unless they closed it for certain account holders which would suck. It's one of the perks on Heritage.

**HedgeHog** · 10-10-23, 06:49 PM

Originally posted by Fishhead

You probably got cut off from cash back.
Soon after the new software came out they cut me off.

I think the same thing happened to me. I just figured everyone wasn't getting the cash back after the new software was installed. Looks like I lost some of my perks with the change--no more cash back on my bets and the get-out-at-halftime promo pulled. Hard to believe this was a management decision. More likely a new software glitch for some that they don't want to address. It is what it is.

**stevex** · 10-10-23, 08:50 PM

Originally posted by HedgeHog

I think the same thing happened to me. I just figured everyone wasn't getting the cash back after the new software was installed. Looks like I lost some of my perks with the change--no more cash back on my bets and the get-out-at-halftime promo pulled. Hard to believe this was a management decision. More likely a new software glitch for some that they don't want to address. It is what it is.

It’s really one of the biggest reasons why I continue to reload there to be honest. They would probably lose my business if it’s gone for good but I’ll hop on LC tomorrow and ask.

**jedihyoju** · 10-11-23, 03:14 AM

Originally posted by HedgeHog

I think the same thing happened to me. I just figured everyone wasn't getting the cash back after the new software was installed. Looks like I lost some of my perks with the change--no more cash back on my bets and the get-out-at-halftime promo pulled. Hard to believe this was a management decision. More likely a new software glitch for some that they don't want to address. It is what it is.

Get out of the bet doesnt show sometimes

you should ask the chat about it

It happened to me before it didn't showed but magicaly showed come game time

**stevex** · 10-11-23, 09:41 AM

Per support this morning.

"We are currently experiencing a display issue of the accumulated cashback amount. Please rest assured that we will resolve this task shortly, and rectify the amount of cashback earned to be properly displayed into your account."

**stevex** · 10-11-23, 09:42 AM

Oops, here is what support said this morning.

"We are currently experiencing a display issue of the accumulated cashback amount. Please rest assured that we will resolve this task shortly, and rectify the amount of cashback earned to be properly displayed into your account."

**jobie** · 10-11-23, 02:54 PM

Looks like they deployed a fix this afternoon. Cash back appears to be displaying and working properly.

Thanks to all who followed up.

**jedihyoju** · 10-11-23, 03:01 PM

Originally posted by jobie

Looks like they deployed a fix this afternoon. Cash back appears to be displaying and working properly.

Thanks to all who followed up.

Can you log in ??? I can't right now

**jobie** · 10-11-23, 03:12 PM

Originally posted by jedihyoju

Can you log in ??? I can't right now

I'm able to get in and make bets. My browser is Google Chrome.

In the past, when I had similar issues I used the mobile site until desktop was working again.

**jedihyoju** · 10-11-23, 03:19 PM

Originally posted by jobie

I'm able to get in and make bets. My browser is Google Chrome.

In the past, when I had similar issues I used the mobile site until desktop was working again.

Oh I can now... I guess it was a glitch

**stevex** · 10-11-23, 03:20 PM

They probably deployed a fix for the cash back issue and it broke something else for a bit. I logged in just now and my cash back issue is not resolved yet but patience is key my young jedi’s!

**jedihyoju** · 10-11-23, 03:41 PM

Originally posted by stevex

They probably deployed a fix for the cash back issue and it broke something else for a bit. I logged in just now and my cash back issue is not resolved yet but patience is key my young jedi’s!

HaHa Yes JediMaster SteveX , patience we need

**rival36** · 10-12-23, 04:01 PM

Originally posted by rival36

@heritageinsider

please bring back college hockey lines. very disappointed to not see any available this past weekend.

also would be nice to be able to call customer service again. much more helpful than chat.

Well I just found out through chat that I guess college hockey lines are still offered, my account isn’t allowed to bet them anymore. After betting them for close to ten years there too. This used to be my favorite book. What a joke. Very disappointed.

**stevex** · 10-13-23, 06:27 AM

@heritageinsider

Any ETA on a fix for this cash back display issue?

**Heritage Insider** · 10-13-23, 07:37 AM

Originally posted by stevex

@heritageinsider

Any ETA on a fix for this cash back display issue?

It is a display issue and while its been fixed for most, there are some individual accounts that require manual intervention while fix is being deployed. I suggest any individual that has questions to notify CSD to verify and correct.

Insider!

PS. additionally, we welcome the forum feedback, but best to report any issue directly to us. Also, Alt coin integration is complete and going through final testing, and expect to have live Monday.

**jedihyoju** · 10-13-23, 03:18 PM

Originally posted by Heritage Insider

It is a display issue and while its been fixed for most, there are some individual accounts that require manual intervention while fix is being deployed. I suggest any individual that has questions to notify CSD to verify and correct.

Insider!

PS. additionally, we welcome the forum feedback, but best to report any issue directly to us. Also, Alt coin integration is complete and going through final testing, and expect to have live Monday.

Nice Nice

Heritage gonna be Great Again!