support@dobrobet.com, info@dobrobet.com, finance@dobrobet.com, risk@dobrobet.com
all emails I just sent to these addresses returned to sender
all emails I just sent to these addresses returned to sender
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Comment -
Sorry for late. Obviously got nothing, hopefully amount was small. All mails returned to sender like you etcComment -
Is it their email server responding to say it can't deliver?Originally posted by lonnie55
Or your email server telling you it can't contact their email server?.Comment -
the latterOriginally posted by Optional
see #70Comment -
@lonnie55 : Same game with NOXWIN + FLAMANTIS : Bulgarians. Probably the same people ....Originally posted by lonnie55
So it was all bullshit. Exit scam. 7k gone away. Parts of my deposit as well.
This reminds me of Gobetgo exit. It was a Bulgarian as well. Dobrobet: Bulgarians. Galaxy Group Scam: Bulgarians.
As Shari said, most likely they will return with a new brand, a new license, maybe a new White Label. It's so easy to scam people in the online betting business without having to fear any consequences by anyone.Comment -
why don't you guys file a complaint with the police as Bulgaria is a member of EU. They can investigate these scammers.
Comment -
yeah, I thought about it many times before but I don't want to give all my personal details to the local police stationOriginally posted by virtozo
online sports betting is illegal in my country you knowComment -
Email server back online
"Dear Mr xxxxxxxx,
We had technical issues with our email services while we were migrating them. We expected that they will last for few minutes, but unforeseen issues aroused. As you can see, our email services are in function again and messages are not bouncing back.
Kind regards,
Dobrobet TeamComment -
Does anyone have any new info on Dobrobet?
I got this in my e-mail
Holiday greetings from Dobrobet
Pristigla pošta x
Support Dobrobet pon, 24. pro 12:01 (prije 4 dana) 
prima skrivena kopija: ja
Hello,
The Christmas and New Year are fast approaching and we wish you all the best for the holidays and the New Year. May these holidays be bright and cheerful and may the New Year begin on a prosperous note for you.
The New Year will be with new and better Dobrobet. When we are back, you will be enjoying improved Dobrobet experience you have learned to love.
Happy Holidays, Good Luck,
Dobrobet Team
VISIT DOBROBET
Dobrobet is committed to responsible gambling. Any user can have only one promotional bonus offer active at any moment. Rules and conditions apply.
Unsubscribe
Renato Xxxxxxxxxx <renatoxxxxxxxxx@gmail.com> 17:35 (prije 9 minuta)
prima Support
Happy New Year, but how can I have a happy New Year when I am still not paid out?
Comment -
NothingOriginally posted by blesoDoes anyone have any new info on Dobrobet?Comment -
Game over. I just don't understand these lies. Is it not enough for these scammers to steal money from other people? Do they really need to play these games on top?Comment -
Now their license is back up and they are deleting comments about license issues on their Instagram account
Comment -
I guess that's goodOriginally posted by lonnie55Now their license is back up and they are deleting comments about license issues on their Instagram account
.Comment -
Yeah, I guess it shows their willingness to continue their business operations hmmOriginally posted by OptionalI guess that's good
But they stopped replying to my emails 4 weeks ago
I'm so confused about their true intentionsComment -
...Comment -
Dear Mr. ,
As we have told you many times, we are undergoing switching to a brand new platform. As you see, we stay on the same domain. Domain dobrorobet.com will work in the future. We do not intend to change the domain and start again with a new domain.
When we are done, we will inform all of our customers that we are again active.
Kind regards,
Toni
Dobrobet Support departmentComment -
"According to well-informed sources and recent reports, Dobrobet Casino – that was under a lot of scrutiny and causing tidal waves of controversy last summer over pirated games – has called it quits and is officially shut down."
Comment -
Gaming Curacao shows a great interest to investigate
Gesendet: Donnerstag, 31. Januar 2019 um 14:27 Uhr
An: info@gaming-curacao.com
Cc: "Contact Us" <support@dobrobet.com>
Betreff: Dobrobet.com possible fraud - License GLH-OCCHKTW0704032018
Hi,
Dobrobet.com (License GLH-OCCHKTW0704032018) didn't pay out a withdrawal from October 12, 2018. They stated several times that they pay out. In the meantime they shut down their site. Their license is still active. Can you help me to recover my funds (6,800 EUR)? Thanks.
Regards,
Bastian
Gesendet: Dienstag, 19. Februar 2019 um 04:51 Uhr
Von: "Compliance" <compliance@gaming-curacao.com>
Betreff: RE: Dobrobet.com possible fraud - License GLH-OCCHKTW0704032018
Dear Bastian,
This is the fourth of our licensees that you have had an issue with concerning your betting. As stated below you have been flagged by software providers. We ask that you do not play at any of our Licensees sites.
Comment -
An online casino shut down their site and it's the fault of the customer
I still can't believe their replyComment -
I hope you replied and asked what do they see as you doing wrong in any of the complaints you have come to them with?Originally posted by lonnie55An online casino shut down their site and it's the fault of the customer
I still can't believe their reply
And have they considered that they might hand out licenses to bad operators too often as the reason you've needed them 4 times?
Or maybe it's that their license holders know they can act with impunity because they fail to properly address your complaints?.Comment -
my replyOriginally posted by Optional
Hello,
when I just read your answer I was very upset and I had to calm down myself to compose a reasonable reply. Although I'm not sure if your two-liner is even worth an answer. But I hope it is.
First of all I wonder why you blame me, the customer, for having issues with your licensees. You do not know anything about me except the information some of your licensees might have provided to you. I am not an arber. And I have nothing to do with bonus abusing or anything else. You can ask all of your licencees if I ever took a bonus at their sites. They will confirm you that it was not the case. The only thing I did "wrong" was that I had luck to win a considerable amount. Did you ever ask one of your licensees for proofs of what they were claiming? Or did you just trust their words without asking for any evidence?
You should know that with most of the sites licensed by Gaming Curacao I did not have any issues at all but I'm sure you agree there are black sheeps in any industry and in the gambling industry the number of the black sheeps might be a bit larger than in other industry sectors. So yes, it happened for the third time (not fourth as you claim) that I had an issue with one of your licencees (Vitalbet, Suprabets, Dobrobet). In at least two of these three cases (Suprabets and Dobrobet) we talk about clear black sheeps. Instead of blaming the customer you should ask yourself how it could happen that these companies obtained a license from you, why these licences are still active and why you don't take measures against the operators at all. You as a licensor are the one who is accountable for giving customers the impression as if these sites were legit.
Let's take a closer look at the three complaints I've made so far. The first one was against Vitalbet that voided bets for no reason, froze my funds for 9 months but when they finished their investigations they paid out. Why would they do that if they had a reason to believe I made something "wrong" (however that is defined)? Second complaint was against Suprabets a few months ago who confiscated all winnings after a month of betting. And your only "help" in this case was to accuse me of arbing and that it was my fault overall. This was a hard hit. Again I didn't make anything wrong. I mean, you know all the details from my complaint form: I registered, made a deposit, didn't take a bonus, verified my account, placed dozens of bets and everything was alright for weeks. When I requested my first withdrawal they suddenly closed my account and confiscated all my winnings. How can you blame me for that? Why were you not even interested to hear the truth? Why did you not ask anymore questions? They said "the player was arbing" and the case was done for you. But that was a complete lie.
And now I've made my third complaint against a casino that show down the website. A case which is completely different from all the other cases. They didn't just freeze or confiscate funds, no, they shut down their complete operations and ran away with the customers' money although they promised several times that they pay. Here are some quotations of Dobrobet's support (I can forward the emails to you if you want):
"To be honest you have no reason to worry, your winnings are not questioned in any way, as you are one of the few honest player for which we had no indication of unregular betting."
"Please be patient, you can rest assured that your funds will be transferred to you."
"Please be patient, we are working around the clock to rectify issues we are experiencing. Rest assured that your withdraw will be honored."
These quotations are from emails they sent me between October and Novemer 2018. They said I have no reason to worry. They said I made nothing wrong. They said I can be sure that my withdrawal will be honored. In December they suddenly went offline claiming they would come back soon which was obviously a lie as they've been offline for almost three months and stopped replying to my emails. In the meantime some of my emails even have returned, so they already removed some of their email addresses, too.
After all the only thing you say to me is that it seems to be my fault and that I should stop playing at sites which are licensed by Gaming Curacao. You were not even interested to hear the details of that case. I'm just speechless about your lack of interest to investigate. You just sent me this two-liner and the case is done.
Anyway, I just took a deep breath and composed this email. I still hope that you're not that what people say about you in forums and betting boards but that you're interested to help customers. So I try it once again:
Dobrobet.com (License GLH-OCCHKTW0704032018) didn't pay out a withdrawal from October 12, 2018. They stated several times that they pay out. They confirmed that I didn't do anything wrong and that they will honor my withdrawal. In the meantime they shut down their site but heir license is still active. Can you help me to recover my funds (6,800 EUR)?
Regards,
BastianComment -
Good answer.
I wonder of they will even read it :\
I know from seeing a number of your problems that you aren't doing anything more than grinding out bets on +EV odds where you find them. Not even especially focusing on steam from what I have seen.
But, I can see where a lazy person at Gaming Curacao would assume you must be up to something to have so many issues.
I hope someone in there sends you some sort of apology in reply..Comment -
Thanks.
Yes, that's pretty much it. I'm looking for soft information in lower level leagues and try to transfer that into +EVOriginally posted by Optional
I'm just thinking about investing some money to hire a lawyer. But this time the target would not be a book but the master-license holder Gaming Curacao itself. It's outrageous how they handle customers' complaints.Comment -
Last year I kept reading about pressure coming on them from The Netherlands to fix it, and all of sub-license issuers do appear to be answering people more often. But yet to see real change.Originally posted by lonnie55
Whilst the deciding authority on disputes makes it's money selling cheap turnkey bookmaker setups with licenses attached, it's silly for any govt to pretend they have a responsible licensing setup..Comment -
Gesendet: Donnerstag, 21. Februar 2019 um 00:59 Uhr
Von: "Compliance" <compliance@gaming-curacao.com>
Betreff: RE: Aw: RE: Dobrobet.com possible fraud - License GLH-OCCHKTW0704032018
Dear Bastian,
One of our compliance individuals passed this on to me to review. After further review we are contacting DobroBet again concerning your issue. We were aware of their software provider platform issues and that they were moving to a new provider. We have contacted them and will revert and advise. They plan to be back up in 10-15 days with the new platform.
The other issue we wanted to address is that we are not blaming you the customer ,but you have been flagged in a software providers system. We have nothing to do with this and when a customer is flagged for arbitrage betting the software provider informs their client to refund the deposit and close the account. We were simply relaying this to you.
As stated above we will revert shortly once we have collected the information from our Licensee.
Regards,
Compliance and Complaint Resolution
Gaming-Curacao.comComment -
18 days gone and - surprise - site is still offlineOriginally posted by lonnie55Comment -
I like their new site design
Comment -
Comment -
How can I provide someone proof that I WILL pay the customer?
I can provide proof that I HAVE paid the customer but I can not prove something that lies in the futureComment -
Gesendet: Donnerstag, 02. Mai 2019 um 01:48 Uhr
Von: "GMX Mailer Daemon" <mailer-daemon@gmx.de>
Betreff: Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:
support@dobrobet.com:
SMTP error from remote server for RCPT TO command, host: aspmx.l.google.com (64.233.167.26) reason: 550-5.1.1 The email account that you tried to reach does not exist. Please
try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i14si30062897wrm.
207 - gsmtp
Comment -
Emails to Dobrobet's support return to sender
Gaming Curacao stopped replying to my emailsComment -
Just a little reminder what the licensor said back in April:
"They have assured us that they would be paying any outstanding payouts and have provided proof."
The reality: Gaming Curacao is ignoring all of my requests since then and Dobrobet blocked me on Twitter.
Comment -
Lol, how many lies can you possibly put into one sentence?
- "successfully operating"
The truth is: They confiscated not only the funds but also the deposits of their customers.
- "and working with clients" The truth is: They scammed their customers, lied to them multiple times, ignored their emails, even lied to their own licensor (see post #99).
- "for many years" The truth is: They have been online for not more than 3 months.
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