Any opinions about Dobrobet?

17:16:42] | Nina Huber: Our programers are working on this, please be patient. |
[17:17:33] | Nina Huber: Our first day and normal that we have little problems, but we will solve this. Thanks for your patient. |
[17:19:01] | ***: I understand. Will be this bonus available for single bets? |
[17:20:50] | Nina Huber: Not for now, because system is set up this way. But because you are our first player you will be able in the future. |
[17:23:13] | ***: Ok, please send me e-mail, when you'll fix it and I can use this bonus in single bets |
[17:23:35] | Nina Huber: No problem, we will update you asap. |
[17:23:41] | Nina Huber: Thanks once again |
[13:08:49] | Martina: : Hello |
[13:08:53] | Martina: : How may I help you? |
[13:09:13] | Visitor: : Hi, I would like to ask for an update about the pending withdrawal |
[13:09:16] | Visitor: : username is ****** |
[13:09:25] | Martina: : Sec please |
[13:09:29] | Visitor: : Thanks |
[13:14:00] | Martina: : I can see in our system that you have given all available information. We will inform you when all payment methods are again in function and we are able to complete the transfer toward you. All our personnel is hard at work rectifying this situation, as the Germany is our main market. |
[13:14:18] | Visitor: : okay |
[13:14:36] | Visitor: : Can you estimate how long this process will take approximately? |
[13:18:11] | Martina: : We are hopping it will be as soon as possible. Once the payment methods are implemented there has to be test of all them. We are hopping it will take few more days. In the meantime you do not have to worry about your withdrawal, it will be completed. To be honest you have no reason to worry, your winnings are not questioned in any way, as you are one of the few honest player for which we had no indication of unregular betting. |
The transcript will be sent to "l**********@gmx-topmail.de" after the chat ends. | |
[13:18:28] | Visitor: : Thanks |
[13:18:37] | Visitor: : Have a nice day |
[13:19:10] | Martina: : Have a nice day you too. Again I sincerely apologize for this situation. |
[13:20:15] | Visitor: : I just hope you tell the truth |
[13:20:17] | Visitor: : Bye |
Start Time: | 10/23/2018 14:26:20 |
End Time: | 10/23/2018 14:29:29 |
Transcripts: | |
If you do not want to wait, please click here to leave us a message. | |
Agent Martina has joined the chat. | |
[16:26:35] | Martina: : Hello, how may I help you? |
[16:26:35] | Visitor: : Hi, I have a pending withdrawal for two weeks |
[16:26:51] | Visitor: : Did you already implement your new PSP for German market? |
[16:27:05] | Martina: : Unfortunately we didnt |
[16:27:09] | Martina: : We expect all will be finished |
[16:27:13] | Martina: : During the week |
[16:28:34] | Visitor: : so it could happen I will receive my money until Friday? |
[16:28:52] | Martina: : Yes |
[16:29:09] | Visitor: : Thanks for the update |
[16:29:15] | Visitor: : Have a nice day |
[16:29:15] | Visitor: : Bye |
[16:29:16] | Martina: : You're welcome |
[16:29:21] | Martina: : Have a nice day, too! |
Start Time: | 11/02/2018 11:45:54 |
End Time: | 11/02/2018 12:02:27 |
Transcripts: | |
If you do not want to wait, please click here to leave us a message. | |
Agent Anna has joined the chat. | |
[12:48:43] | Anna: : Yesterday was a holiday in Germany, so the Finance Department was not working. Also, if you have read so then you can see that information we gave you is truth. |
... | |
[12:52:14] | Anna: : You have been told several times that you will be payed when we resolve the issues with payment provider. We were expecting it to be sooner, but unexpected issues arouse. Because you are a pro better, you are also aware that other sportbook operators have problems with payment providers refusing to process transfers for Germany. |
... | |
[12:53:47] | Anna: : It is as we told you, payment providers are blocking transfers for Germany to all operators with Curacao license. |
... | |
[12:54:58] | Anna: : I would love to know which payment provider they (other books, editor's note) are using. |
... | |
[12:57:13] | Anna: : Please contact the SafeCharge with question whether they are allowing transfer from Germany to Curacao license holders if you do not believe me. |
... | |
[13:00:08] | Anna: : We have given you all relevant information. |
[13:00:17] | 91.xx.xx.x8: : Trustly |
[13:00:51] | 91.xx.xx.x8: : Stichting Escrow Icepay |
[13:01:11] | Anna: : Trustly is blocking transfers to all Curacao license holders since 1st July. |
[13:01:47] | 91.xx.xx.x8: : Entercash, Apcopay and Stichting Escrow Icepay should work |
... | |
[13:02:04] | 91.xx.xx.x8: : Did you try them all? |
[13:02:10] | 91.xx.xx.x8: : and none of these work? |
[13:02:21] | Anna: : You were given all information I have. We hope that all payment methods for all our markets will be available soon. Have a nice day. |
Agent Anna has left the chat. | |
The chat is ended. (13:02:27) |