Hi guys,
As you all know over the past we month we acquired 7redsports a move which included expanding our offices. This led to some unexpected technical issues that I am positive we have overcome.. growing pains one might add.
It saddens me to read the personal attacks vs me and BetIslands , when I have done nothing more to try and help everyone out in this forum and trying to make myself available for everyone more so than any GM/owner in this business. I truly believe that I go the extra mile for our client and I think 99% of clients if they are honest with themselves will see how I have gone out of my to make players feel comfortable and to enjoy playing at Betislands.
In regards of our check payouts , it is no secret that banking is an obstacle for ANY north american facing sportsbook and I think our payout record speaks for itself and putting us on the top of fastest paying sportsbooks after " Sandy " we decided to temporarily pause our checks. This does not mean anything other than a banking change and we will be working with clients on an account to account basis to get them their funds through alternative methods. Our check payout option should be back in a few weeks.
Our CS department has not been as stellar as they usually are the last month we took on several more clients that has greatly increased our workload , this is why we have hired several more reps that you all will be seeing shortly. I do not micro manage but unfortunately we get some unrealistic requests on a daily that my staff has no choice but to send them over my way. I am working around the clock to smooth these issues out and to actually better our product a new website will be coming out shortly , with probably a betting cart 2 x bigger than what we have now.
I would like to thank you for giving Betislands a chance and understanding that yes we have had somewhat of a rough month but this does not translate into anything else than just that , I am confident things are better now and that players can continue to enjoy the service they always have.
Last but not least I would like to apologize for not answering clients as fast as I usually do but my inbox gets hundreds of emails on a daily.
I have had a long and thorough conversation with my staff and pointed out some of things you guys have mentioned over the last week , Betislands prides itself on customer service and I will be do my best to hold myself and this company to those standards.
Cheers,
Jon K
As you all know over the past we month we acquired 7redsports a move which included expanding our offices. This led to some unexpected technical issues that I am positive we have overcome.. growing pains one might add.
It saddens me to read the personal attacks vs me and BetIslands , when I have done nothing more to try and help everyone out in this forum and trying to make myself available for everyone more so than any GM/owner in this business. I truly believe that I go the extra mile for our client and I think 99% of clients if they are honest with themselves will see how I have gone out of my to make players feel comfortable and to enjoy playing at Betislands.
In regards of our check payouts , it is no secret that banking is an obstacle for ANY north american facing sportsbook and I think our payout record speaks for itself and putting us on the top of fastest paying sportsbooks after " Sandy " we decided to temporarily pause our checks. This does not mean anything other than a banking change and we will be working with clients on an account to account basis to get them their funds through alternative methods. Our check payout option should be back in a few weeks.
Our CS department has not been as stellar as they usually are the last month we took on several more clients that has greatly increased our workload , this is why we have hired several more reps that you all will be seeing shortly. I do not micro manage but unfortunately we get some unrealistic requests on a daily that my staff has no choice but to send them over my way. I am working around the clock to smooth these issues out and to actually better our product a new website will be coming out shortly , with probably a betting cart 2 x bigger than what we have now.
I would like to thank you for giving Betislands a chance and understanding that yes we have had somewhat of a rough month but this does not translate into anything else than just that , I am confident things are better now and that players can continue to enjoy the service they always have.
Last but not least I would like to apologize for not answering clients as fast as I usually do but my inbox gets hundreds of emails on a daily.
I have had a long and thorough conversation with my staff and pointed out some of things you guys have mentioned over the last week , Betislands prides itself on customer service and I will be do my best to hold myself and this company to those standards.
Cheers,
Jon K
