1. #1
    mpaschal34
    Go Navy.....Beat Army!!!
    mpaschal34's Avatar SBR PRO
    Join Date: 02-04-13
    Posts: 11,078

    Anyone else losing the points the rolled over in the poker client.

    Two days in a row I complete a rollover and the points donít go into my SBR account.

    When I go back to poker, they are gone.

    Missing 511 points.
    Points Awarded:

    USCPHILLYGUY gave mpaschal34 500 Betpoint(s) for this post.

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  2. #2
    Auto Donk
    Cali needs an Olympian w/ no dik as gov
    Auto Donk's Avatar SBR PRO
    Join Date: 09-03-13
    Posts: 40,319

    is the shit fixed yet?

    i've got 6000 roll to do, and don't want to waste time if the tables are stealing chips (not in the usual way, but crashing)

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  3. #3
    franklee168
    franklee168's Avatar SBR PRO
    Join Date: 03-06-11
    Posts: 4,563
    Betpoints: 84

    Quote Originally Posted by mpaschal34 View Post
    Two days in a row I complete a rollover and the points don’t go into my SBR account.

    When I go back to poker, they are gone.

    Missing 511 points.
    Paging Genie!

    $20
    Angelman
    donation 02/15/2021


  4. #4
    thechaoz
    2019 SBRs Toughest Poster
    thechaoz's Avatar SBR PRO
    Join Date: 10-23-09
    Posts: 11,560
    Betpoints: 42709

    Isn't the 7:00 p.m. supposed to start at 7:00 p.m.? I've only played a couple of these tournaments this month, been very sick and busy but yeah I don't know what's going on

    $20
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    donation 02/15/2021


  5. #5
    SBR Genie
    SBR Genie's Avatar Moderator
    Join Date: 11-20-14
    Posts: 4,947
    Betpoints: 538

    Quote Originally Posted by mpaschal34 View Post
    Two days in a row I complete a rollover and the points don’t go into my SBR account.

    When I go back to poker, they are gone.

    Missing 511 points.
    Hi mpaschal34,

    I replied to your PM. Thank you.

    $20
    Angelman
    donation 02/15/2021


  6. #6
    SBR Genie
    SBR Genie's Avatar Moderator
    Join Date: 11-20-14
    Posts: 4,947
    Betpoints: 538

    Quote Originally Posted by thechaoz View Post
    Isn't the 7:00 p.m. supposed to start at 7:00 p.m.? I've only played a couple of these tournaments this month, been very sick and busy but yeah I don't know what's going on
    Hi Chaoz,

    We are still checking the1 hour time late in our poker server after the daylight saving time happened. Unfortunately it's not an easy fix.

    $20
    Angelman
    donation 02/15/2021


  7. #7
    cincinnatikid513
    vacances
    cincinnatikid513's Avatar SBR PRO
    Join Date: 11-23-17
    Posts: 40,840

    pokerpointsgate
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 05/03/2021

    175 pts

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  8. #8
    mpaschal34
    Go Navy.....Beat Army!!!
    mpaschal34's Avatar SBR PRO
    Join Date: 02-04-13
    Posts: 11,078

    Thanks for the quick response Genie.

    You are the best!

    $20
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    donation 02/16/2021

    SBR Bash
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    Attendee 2/4/2017


  9. #9
    funnyb25
    Go Get Laid Man!
    funnyb25's Avatar SBR PRO
    Join Date: 07-09-09
    Posts: 38,852
    Betpoints: 13879

    Is this fixed?
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 05/06/2021

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 05/03/2021

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  10. #10
    SBR Genie
    SBR Genie's Avatar Moderator
    Join Date: 11-20-14
    Posts: 4,947
    Betpoints: 538

    The issue on betpoints transaction page is still not fix, Funnyb, and looks like the poker points are also affected where points went missing after you finished the rollover. But yes, our team is still checking on this and hope we get a permanent fixed soon.

    $20
    Angelman
    donation 02/15/2021


  11. #11
    SBR Genie
    SBR Genie's Avatar Moderator
    Join Date: 11-20-14
    Posts: 4,947
    Betpoints: 538

    We change the time on our server guys. Please let me know if games starts on the correct ET times schedules.

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    donation 02/15/2021


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