Top book for customer service?

[SBR_John]

This spot should be Bookmaker/BetCRIS. They have the best organization. But mid level, in the trenches, they could improve.

BetJam - Here is an example of mgmt imposing its will. Jamaica is not an easy place to operate. CS is not in their culture. Great job.

Who else?

[JBC77]

I'm assuming that importing people from the U.S to staff operations is just too costly. Thing with BetJam is, never really had to dial them up. The one time I did I had an extremely difficult time understanding the Jamaican lady.

Matchbook too, called once to ask some simple questions about the market maker feature when I first signed on with them. Same deal, got some native guy and none of my questions were answered.

Fact is, you can run an online sportsbook out of a closet. Everything else is overhead, so the customer service suffers badly at times.

[pavyracer]

They don't need to import CS from US. Just send the Costa Ricans to Las Vegas for a year to train them in CS etiquette and learn from the pros.

[SBR_John]

I'm assuming that importing people from the U.S to staff operations is just too costly. Thing with BetJam is, never really had to dial them up. The one time I did I had an extremely difficult time understanding the Jamaican lady.

Exactly.

Good people but very difficult to understand. They try hard not to make mistakes which can make them ineffective. Plus, Jamica and Panama are at a rather severe disadvantage to Costa Rica. CR has thousands of trained clerks and cs workers that have been in the industry for 10 years. In Panama and Jamaica they are hiring people that think a sportsbook is something you read. All the training starts from scratch like what is a bet, type training.

[Richkas]

Betonline

[JBC77]

Exactly.

Good people but very difficult to understand. They try hard not to make mistakes which can make them ineffective. Plus, Jamica and Panama are at a rather severe disadvantage to Costa Rica. CR has thousands of trained clerks and cs workers that have been in the industry for 10 years. In Panama and Jamaica they are hiring people that think a sportsbook is something you read. All the training starts from scratch like what is a bet, type training.

You have to wonder in the long run how the costs play out though. Time to train these people. Mistakes made can prove costly and damage reputations. Don't get me wrong I don't feel this way about BetJam or Matchbook. These operations have run so smoothly for me that I don't need customer to be a happy camper.

I've always wondered what kind of CS books in legal distributions have, like Europe. It must be top notch. You figure these companies have access to capital markets so it must be a different beast. Mom and Pop vs. Corporate. Like Betfair big.

[rcn848]

customer service sucks at all the multi national corporations now, why would a sportsbook in central america be expected to be anything but terrible.

try calling your cable company and get someone in pakistan and see how that goes

[jjgold]

Canbet
Bet365
BoDog
William hill
Carib online

[daggerkobe]

I had the pleasure of placing a bet over the phone with a Bookmaker/Betcris CS because their website is inaccessible on my iPhone. The CS spoke perfect English and was the biggest asshole ever. He acted like I disturbed his nap or something.

Bodog is #1 in customer service by far.

[mtneer1212]

Blackdog CS has been awesome. Bodog , Greek and 5dimes usually do a good job as well.

I have had poor experiences at BetCRIS (before the US ban).

[Stumpage]

I've been with Greek for 5 years, and been treated like gold, even with a considerable lifetime winning balance. Any issues I've had were dealt with in under a half-hour via email, without exception.

Meanwhile, I'm into my 4th day waiting for a couple of emails to be returned by Intertops.....

[Marigold HD]

I like the Greek as well

[Keith Richard]

Matchbook has always given me great customer service. Emails are answered promptly and livechat has always been helpful and courteous.Mind I do hate calling anywhere whether to make bets or to get info for deposits or withdrawals.
Betjamaica has always been great with the emails also. I do have quite a hard time understanding accents on the phone though.

[purecarnagge]

Skybook has good customer service. But its a smaller book, so alot of people get turned away by that.

[flyingillini]

Heritage. Never a problem and the best customer service I have ever encountered.

[cobra_king]

If we are talking "in the trenches CS" than Bookmaker/Cris needs to do alot more than improve a little bit. Whenever you need to call them and talk to someone it's about 50-50 that they will be able to, or even try to help you. Plus with any serious issue that you'd like to speak to a manager to, they will almost always refuse to hand you over, instead having the clerk put you on hold while they play broken telephone with your concern. Sometimes they make you feel like they are doing you a favor just by picking up the phone or answering their live chat.

[Patrick McIrish]

Through the years I was impressed with Olympic/Greek. No surprise their little sister operation also excels in this area.

[SBR_John]

Skybook is bigger than you probably think.

Glad Bodog got some mentions. Betonline too. Dagerkobe thanks for the feedback. Really no excuse. They are the best trained and highest paid yet we hear comments like yours. Stump Itops cs has improved over the years as have all the books in Antigua. Like Jamaica this is a tough place to run a CS type business.

[THE HITMAN]

Carib has been excellent in the 7-8 years I have been with them

[Dark Horse]

The one book that stands out in this area in my experience is Canbet. It's good enough for me when you don't notice CS (just like a good ref goes unnoticed), but with Canbet they've stood out.

Customer service isn't just talking to clerks, but is the whole package of how the customer is treated. I've seen plenty of complaints here about CRIS high withdrawal fees to consider their CS below par.

[tomcowley]

BetOnline was really good all around. Greek/BetJam have been helpful too, although you occasionally dial up an asshole at Greek.

If I took the worst clerk I dealt with from each of 15 other books I played at, as a group, they would be better than Cris CS. Cris is that bad. I try to give details for a bankwire I've sent, and guys keep asking me for my information as if I'm requesting a withdrawal. I request some kind of freeplay, they say fine, I just did it. Then it's not done, so i ask the clerk what's up, and he tells me he isn't allowed to do it (!) right after he tells me he did it. I request the status of a withdrawal and they say it will be sent out (not that I'll receive it, but just sent out) in a week. I get it 2-3 business days later and it had already been sent at the time I asked. Pleasant surprise, but they can't even tell me if they've sent money or not. Placing bets over the phone is comical. I was placing 8 3-teamers, and 5 or 6 of them were wrong when they were initially repeated to me (and some not even on the right market, much less the right side), and one wasn't right on final readback. I've never had a wager wrong on final readback with any other book.

I don't think it's management's intent to screw with people, but the CS people are absolutely brain-dead incompetent at everything.

[Justin7]

I don't have too many chances to deal with customer service. I've played at TheGreek a long time, and their customer service is exceptional. Possibly the best of all the "A" books.

Bookmaker/Cris... sadly, their CS is lacking. Solid book, but CS needs work. I couldn't vote for them to get the top spot.

[purecarnagge]

I have the feeling skybook is one of those books alot of people have accounts and funds at, its just no there main book, they use it as an out for football/basketball 1/2 point.

I had good customer service at betrruss or w/e then they got bought. Was paid but haven't re-uped with them.

[bigboydan]

Topcat I feel has a pretty good customer service base. They have always seem to answer my questions in a matter of minutes, along with a detailed explanation every time.

[SBR Lou]

Carib has a fast ticket method for CS issues.

[Frank]

My top 3 would be

1-Jamaica
2-Greek
3-Carib

[SBR_John]

If I took the worst clerk I dealt with from each of 15 other books I played at, as a group, they would be better than Cris CS. Cris is that bad.

Wow! CRIS is taking some haymakers in this thread! Hopefully they will take it as constrctive criticism.

Nice to see Carib get a . Canbet too.

I'm not going to beat this to death but Betonline gets high marks and CRIS gets low marks on CS? What's wrong with this picture?

These are difficult times for the players too. They have been put through the wringer with all of the problems the industry has faced. Shouldn't the books make it a priority to improve CS to mitigate the suffering that the players are enduring? And wouldn't that be smart business that would only make them more money?

[topgame85]

Betjamaica is the best luckily I have 0 problem understanding them because the horse track in my area is filled with jamaicans and I have actually become friendly with many of them and now can actually understand everything they say cant speak jamaican like them very well but can get my point across when I need to

[pat venditto]

bodog has the best customer service. thats why they get all the square customers. they treat people good.

[arnie_marta]

This spot should be Bookmaker/BetCRIS. They have the best organization. But mid level, in the trenches, they could improve.

BetCRIS


maybe SBR is to close to BetCRIS.

[mathdotcom]

I have tons of good books for the WORST CSRs in the business...

[jtuck]

I've called BetOnline twice and both times felt like i was talking to someone who should be taking orders at McDonalds.

[rcn848]

I've called BetOnline twice and both times felt like i was talking to someone who should be taking orders at McDonalds.

McDonalds is a higher paying job than clerk at a sportsbook.

[Betallsports]

Betonline

And they Will only get Better in Time. !

[Betallsports]

I've called BetOnline twice and both times felt like i was talking to someone who should be taking orders at McDonalds.

Who did you speak to ??

What was the Problem ?