Fix my computer, get 100 points

[Bob Loblaw]

I got a nasty virus. By google searches I think it's something called Hard Drive Diagnostics. I'm getting these errors

Windows cannot find disk space - hard drive error

RAM memory usage is critically high. RAM memory failure

The system has detected a problem with one or more installed IDE/SATA hard disks

Plus more

Nothing I find on google makes sense. I usually just do a system restore but it's not working this time. I tried it about 7 times under my normal user name and it came back ""Restoration Incomplete every time. When I try to do it under "Administrator", system restore doesn't seem to exist anymore and I can't even attempt it.

Any ideas?

[onetrickpony]

ur comp is done get the windows 7/vista/xp installation cd

[Iced]

http://www.bleepingcomputer.com/virus-removal/remove-hard-drive-diagnostic

Is this what you're looking for?

If not, explain your problem more thoroughly.

[rfr3sh]

man that sounds fukking annoying
for something like this, I say backup anything important (if possible)
and then wipe the system and reinstall
make sure u get a firewall and good AV protection

nvm after looking at what ICED posted I had something similar to this
it was annoying to get rid of but not to hard, if you can locate the virus files it should be easy to remove

[iceminers26]

i'm my no means a computer guy but I always do system restore like you mentioned but this one time the virus I got wouldn't let me do system restore so I shut down my computer and restarted it if safe mode, and then I was able to do the system restore. Don't know if that would work for you but worth a shot. I know how bad it sucks when your computer gets a virus, makes you sick trying to fix it. Good luck bud.

[Iced]

No, don't wipe out or reinstall anything. This is a simple virus, nothing big.

[I/O]

A lot of demons are hiding in the system restore part of the computer these days. Actually clearing out or restoring the computer will not rid you of them.

you can try this if possible..you might have picked up a trojan

download SuperAntiSpyware free edition

update it

restart computer and go into Safe Mode

do a complete/full scan

also update your anti virus and do a complete scan in safe mode

GL

[BettingGeek]

http://www.geekpolice.net/t25181-remove-hard-drive-diagnostic-removal-guide

Download Malwarebytes' Anti-Malware and you are done!

[rfr3sh]

No, don't wipe out or reinstall anything. This is a simple virus, nothing big.

yes do not wipe, I thought it was actually taking up your ram etc,


Bob, when you press CTRL+ALT+DEL does it automatically close the window?

[iceminers26]

http://www.geekpolice.net/t25181-rem...-removal-guide Download Malwarebytes' Anti-Malware and you are done!

I have that on my home computer, pretty effective....I got a 30 day Norton trial with my new laptop I just got but after that will probably just put that on it as well.

[Iced]

http://www.geekpolice.net/t25181-rem...-removal-guide Download Malwarebytes' Anti-Malware and you are done!

Not really. He's going to have to download something like RKill first so that RKill stops the processes of the virus. If not, the virus would interfere with the cleaning. But I agree, Malwarebytes Anti-Malware is the best.

[Tree Rollins]

Shit. Fix my computer and you get a thousand.
-Lost administrative privileges
-can't run system restore etc.
- don't have access to any programs.
- Can't download anything.
- no type of virus scan/spyware scan/ malware scan is workable with the virus. They all report an error when you try to run.
- Have no access to my registry editor
- Already have a 2nd operating system installed on the computer to fix problems like this. Both operating systems are infected though.

[onetrickpony]

Shit. Fix my computer and you get a thousand. -Lost administrative privileges -can't run system restore etc. - don't have access to any programs. - Can't download anything. - no type of virus scan/spyware scan/ malware scan is workable with the virus. They all report an error when you try to run. - Have no access to my registry editor - Already have a 2nd operating system installed on the computer to fix problems like this. Both operating systems are infected though.

new computer time

[xbalto]

boot from a linux live CD/USB

[Bob Loblaw]

http://www.geekpolice.net/t25181-rem...-removal-guide

Download Malwarebytes' Anti-Malware and you are done!

I'm going to try this first. Seems to be the easiest.

[Naz18]

Shit. Fix my computer and you get a thousand. -Lost administrative privileges -can't run system restore etc. - don't have access to any programs. - Can't download anything. - no type of virus scan/spyware scan/ malware scan is workable with the virus. They all report an error when you try to run. - Have no access to my registry editor - Already have a 2nd operating system installed on the computer to fix problems like this. Both operating systems are infected though.

Boot your computer into safe mode and run your anti-virus program(s)

If you don't have any program dl the .exe file from another computer and install it in safe mode.

[Bob Loblaw]

Not really. He's going to have to download something like RKill first so that RKill stops the processes of the virus. If not, the virus would interfere with the cleaning. But I agree, Malwarebytes Anti-Malware is the best.

I guess it wasn't the easiest

[I/O]

Gentlemen, like I already said, this is most likely a Trojan, not a Virus.

http://www.bleepingcomputer.com/virus-removal/remove-hard-drive-diagnostic

MalwareBytes is also useful for this

[Bob Loblaw]

i'm my no means a computer guy but I always do system restore like you mentioned but this one time the virus I got wouldn't let me do system restore so I shut down my computer and restarted it if safe mode, and then I was able to do the system restore. Don't know if that would work for you but worth a shot. I know how bad it sucks when your computer gets a virus, makes you sick trying to fix it. Good luck bud.

I always do it in safe mode to begin with. Not working this time. Usually works like a charm.

[Iced]

I'm going to try this first. Seems to be the easiest.

Just because something is easy doesn't mean it will work. Running Malwarebytes while the malware is still operating won't do anything.

[Iced]

I guess it wasn't the easiest

[Bob Loblaw]

http://www.bleepingcomputer.com/viru...ive-diagnostic

Is this what you're looking for?

If not, explain your problem more thoroughly.

Ya, I saw that site before I posted. There were 18 steps. They said I would need to print it out but I don't have a printer.

[onetrickpony]

u can give my 100 points to iced

[I/O]

http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html

try it in safe mode

[70kgman]

I Had the same thing recently and a tech helped me get rid of it. apparently the virus hides in the system restore feature so that doesn't work. See if this works, worked for me.

1. Download (free) and run to disable the infected process. http://www.bleepingcomputer.com/down...ti-virus/rkill

2. Download (free) malwarebytes and do a full scan/get rid of any detected viruses. http://download.cnet.com/Malwarebyte...-10804572.html


3. Download (free) and run combofix. http://www.bleepingcomputer.com/down...virus/combofix

[Bob Loblaw]

boot from a linux live CD/USB

Thanks, but no idea what that means

[BettingGeek]

Just because something is easy doesn't mean it will work. Running Malwarebytes while the malware is still operating won't do anything.

You run it in safe mode

[Bob Loblaw]

http://www.geekpolice.net/t25181-rem...-removal-guide

Download Malwarebytes' Anti-Malware and you are done!

Well, it stopped all the pop ups and warnings but everything seems to be missing. My background turned red and the only 2 icons on my desktop are recycle bin and Internet Explorer. I would guess I had around 50 icons earlier today. I can't find programs like firefox, sbr poker, etc anywhere on my computer

[Bob Loblaw]

Maybe system restore will work now that the virus seems to be gone?

Or maybe I have no clue what I'm talking about?

It's probably #2 but I'm gonna give it a shot

[BettingGeek]

Well, it stopped all the pop ups and warnings but everything seems to be missing. My background turned red and the only 2 icons on my desktop are recycle bin and Internet Explorer. I would guess I had around 50 icons earlier today. I can't find programs like firefox, sbr poker, etc anywhere on my computer

after your done, run it in regular mode

[BettingGeek]

make sure you restart
after done restarting, restart one more time, pound F8 after hearing the beep, run it in normal mode

[xbalto]

Thanks, but no idea what that means

you need another computer, but you can download another operating system and burn it to a CD, then boot your computer up using the CD. kind of hard but can be used as a last resort.

http://www.howtogeek.com/howto/14434/scan-a-windows-pc-for-viruses-from-a-ubuntu-live-cd/

[the_situation]

once a trojan gets onto your computer it's nasty, make sure u got an active antivirus like Avast operating to prevent it next time.

but yea, kill the process first before running Super AS/Malwarebytes in safemode. System Restore wont do anything, trojan/virus is still buried on computer.

[the_situation]

I Had the same thing recently and a tech helped me get rid of it. apparently the virus hides in the system restore feature so that doesn't work. See if this works, worked for me.

1. Download (free) and run to disable the infected process. http://www.bleepingcomputer.com/down...ti-virus/rkill

2. Download (free) malwarebytes and do a full scan/get rid of any detected viruses. http://download.cnet.com/Malwarebyte...-10804572.html


3. Download (free) and run combofix. http://www.bleepingcomputer.com/down...virus/combofix

i would try this.

[G's pks]

lay off the porn bobo...points please...that should fix it...