Anybody know mr play?

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  • yutang1512
    SBR Rookie
    • 11-11-19
    • 9

    #1
    Anybody know mr play?
    I registered an account there, called mr play, made deposit 100 euro and get 100 bonus auto. I was asked to wager 1800 before I make any withdrawal on min Odds 2. I did placed 30 bets in total about 1500, but I found the wager requirement not lowering , still 1800. I contact the customer service, and I was told they will raise a case for me and will be resolve within 48 hours. After 72 hours no response, I contact them again, I was told it will take up to 14 days and I was told I can remove my bonus then I can make any withdrawal(I have no money in my account only bonus left).
    So I stopped using the bonus, I made another 100 euro deposit to play casino, after play on blackjack and roulette, I made my real money balance to 1600, when I tried to make withdrawal, I was not allowed. I was told I need wager 1800 to make withdrawal. I asked them, It is my second deposit not related to any bonus, why not allow me to withdrawal? And all my qualified bets not counted for wager requirement, how Can I wager 1800? I fell I am in trouble, so I asked If I can remove the bonus (900), then I can withdrawal my real funds(1600), This time I was told not allowed. What a joke, If you have no funds they will tell you that you can withdrawal, if you have money there, they will tell you not allowed. And I was told they will raise an case for me, but not 48 hours not 14 days, this time told me up to 20 days. I asked them, the bonus will expire in a few days, what will happen, They said nothing they can do, all my real money and bonus could be remove.
    Anybody played on mr play? Are they scam? How they get license in UK and europe?
    Last edited by yutang1512; 06-21-22, 08:23 AM.
  • ezesports
    SBR High Roller
    • 07-16-21
    • 175

    #2
    I'm going to give you some advice- Bonuses is for losers. Only good if your betting 30 games a day- I like to pound winners and withdraw once a week. PLEASE POUND DA MASTER TOTALS PLAY- ALL IN for me, I might even drive up to Rivers to put a few G's on it. Win or lose I'm happy
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 61396

      #3
      Originally posted by yutang1512
      I registered an account there, called mr play, made deposit 100 euro and get 100 bonus auto. I was asked to wager 1800 before I make any withdrawal on min Odds 2. I did placed 30 bets in total about 1500, but I found the wager requirement not lowering , still 1800. I contact the customer service, and I was told they will raise a case for me and will be resolve within 48 hours. After 72 hours no response, I contact them again, I was told it will take up to 14 days and I was told I can remove my bonus then I can make any withdrawal(I have no money in my account only bonus left).
      So I stopped using the bonus, I made another 100 euro deposit to play casino, after play on blackjack and roulette, I made my real money balance to 1600, when I tried to make withdrawal, I was not allowed. I was told I need wager 1800 to make withdrawal. I asked them, It is my second deposit not related to any bonus, why not allow me to withdrawal? And all my qualified bets not counted for wager requirement, how Can I wager 1800? I fell I am in trouble, so I asked If I can remove the bonus (900), then I can withdrawal my real funds(1600), This time I was told not allowed. What a joke, If you have no funds they will tell you that you can withdrawal, if you have money there, they will tell you not allowed. And I was told they will raise an case for me, but not 48 hours not 14 days, this time told me up to 20 days. I asked them, the bonus will expire in a few days, what will happen, They said nothing they can do, all my real money and bonus could be remove.
      Anybody played on mr play? Are they scam? How they get license in UK and europe?

      We may be able to help.

      I don't think they are a scam but it sounds like your account has some sort of error, or you are not making correct qualifying bets.

      Are you able to post a link to the FIRST bonus offer?

      And where are you located?
      .
      Comment
      • yutang1512
        SBR Rookie
        • 11-11-19
        • 9

        #4
        I am from Ireland.

        They said that is technical issue but never sort it and never responded.
        All my bets on the Odds over 2.00, all qualified but not counted.
        Comment
        • Optional
          Administrator
          • 06-10-10
          • 61396

          #5
          Originally posted by yutang1512
          I am from Ireland.

          They said that is technical issue but never sort it and never responded.
          All my bets on the Odds over 2.00, all qualified but not counted.
          Thankyou. There are a lot more rules than just bets over 2.00, but if they are telling you its a tech issue hopefully they are correct.

          Any chance you have made bets over 50 euro? They don't count.

          I see you can't bet handicaps or totals and count for rollover either.

          I would make 100% sure you simply have not met the rollover terms for myself before just waiting around believing CS people saying tech issue. Does not sound like a normal tech issue to me.


          If you PM me your account number we can ask a Mr Play manager to review this situation for you, but would you please double check you really are following all bonus terms before we do?
          .
          Comment
          • yutang1512
            SBR Rookie
            • 11-11-19
            • 9

            #6
            I bet all the match winner all 50 euro and all over odds 2.
            Comment
            • Optional
              Administrator
              • 06-10-10
              • 61396

              #7
              Originally posted by yutang1512
              I bet all the match winner all 50 euro and all over odds 2.
              I have reached out to them for you.
              .
              Comment
              • yutang1512
                SBR Rookie
                • 11-11-19
                • 9

                #8
                Thank you very much. Hope they will respond it.
                Last edited by yutang1512; 06-22-22, 08:49 AM.
                Comment
                • yutang1512
                  SBR Rookie
                  • 11-11-19
                  • 9

                  #9
                  No more response.
                  Comment
                  • yutang1512
                    SBR Rookie
                    • 11-11-19
                    • 9

                    #10
                    After 23 days no response, I loss all my Money, it reached 4500 Euro, but only numbers, can never been withdrawal. It is a scam company, once you win big, they will never let you withdrawal it and will never reply your email. I should read reviews before I play there.

                    Do you agree with Mrplay Casino's TrustScore? Voice your opinion today and hear what 493 customers have already said.
                    Comment
                    • newton0038
                      SBR MVP
                      • 03-07-07
                      • 2387

                      #11
                      They will surely have Kellogg after them for Pringle logo infringement
                      Comment
                      • newton0038
                        SBR MVP
                        • 03-07-07
                        • 2387

                        #12
                        They will surely have Kellogg after them for Pringle logo infringement <img src="https://images.app.goo.gl/2LVsJxF2GiyBGYYv7" border="0" alt="">

                        As Kellogg have applied to rename a fukin spider species found to assimilate the Mr. Pringles moustache.

                        This fukin spider got the whole internet lookin at its ass.
                        Last edited by newton0038; 07-07-22, 11:42 PM.
                        Comment
                        • newton0038
                          SBR MVP
                          • 03-07-07
                          • 2387

                          #13
                          Comment
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