Won progressive pot on BetOnUSA

[jackpot]

I get mail ads all the time from betusa ,calendar , bonus advertising . How much do they still owe you ?

85.....

I'm on with support again

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Anne'
jackpot: hello?
Anne: Welcome to Customer Service. How may I help you today?
jackpot: yes - unfortunately my account is still set to inactive and to contact customer support.
jackpot: just trying to get an update - everything was fine pre software change
jackpot: May I have your username and your complete name please?
jackpot: xxxx - xxxxx - I won the progressive jackpot on the casino on free ride
Anne: thank you, one moment please...
jackpot: ok
jackpot: hello?
Anne: sorry to keep you waiting... my superior is still communicating with the proper department for the feedback regarding your account.. we just need to wait for the response..
jackpot: ok - I won back in July submitted the paperwork had no problems withdrew money and was able to still use the book/casino - after the software change I can't get back on - did the pending request get credited to my account?
Anne: you have a balance on your account.. but the details on the pending wagers are also needs to be cheked.. we just need to wait for the feed back.. and they will communicate with you the soonest time they got the result...
jackpot: so it's the pending wagers that are the hangup? Is my balance 85053.82? I been waiting almost 2 weeks - is there any time frame ?
Anne: yes it is the balance... there is no time frame that i can give since my superior is also waiting for the proper department to response on her request.. but one thing she assures me it that once that she got the feedback you will be informed...
jackpot: i was told that Friday also - should I wait here?
Anne: we apologize for the wait but surely once they straighten out the matter you will be immediately informed..
Anne: Thank you for chatting. If you have other concerns, please give us a call. Customer Support is available 24/7. Good Luck!



I had no problems minus a delay before they changed platforms

I know the answer to some of the questions but have never been told outright..

[EJandV]

You dont really want my real feedback it could get you into trouble . I wish I could offer my services and fly over there with you and.............. maybe get shot . BETUSA is not a major player right ? Are you thinking it is because of the new laws that they are delaying and giving you the run around ? If that is the case you should be okay , it will just take a long time . You might need the dogs to do well in the nfl season so they can get their bank up . I think you will be payed it will just take a looong time . Which is not such a bad thing , you can look at it as a money tree that you know produces........ I didnt read this whole thread yet , but what I did read was good about you flying over there with proper documetation and having someone here with a ready fax and your documentation . I would take someone tough with me if you fly . My conclusion though : not sure .

[jackpot]

still no email :cry:

[jackpot]

just updating like I did in the other posts - still inactive waiting verification status - and I'm pretty sure this will never change - but I will keep checking in

[BatemanPatrickl]

This sucks JP; I say fly there and collect your money Teddy KGB style.

[THE SHRINK]

jackpot,

I have emailed them on your behalf. I will let you know what they have to say as soon as possible...

THE SHRINK

[jackpot]

um ok - I'm new here but is that something you should be doing?

no offense intended just asking...



And good luck with a response

[NEP Dynasty]

**** these stealing bastards. I hope you get your money soon man.

[HAPPY BOY]

hook em up with the chick on ur avatar Bate, It will definetly make him feel better.

[jackpot]

update

Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Geraldine'
Geraldine: Welcome to Customer Service. How may I help you today?
jackpot: Yes - my account is still set to inactive since the platform change - when will I be able to access my account?
Geraldine: Please wait while I check your account..
jackpot: ok
Geraldine: As I've checked your account, they need to verify your account first
jackpot: what is there to verify?
jackpot: i was verified - supplied all the proper documentation and approved - pre platform change
Geraldine: that is the reason why your account was inactive
Geraldine: they already escalated your concern to the proper department
Geraldine: I'll just make a follow up with them
Geraldine: don't worry about this
jackpot: well it's been 3 weeks since plus the 10 days you were down - how long does it take normally?
Geraldine: just wait for the feedback
jackpot: I've been waiting.
Geraldine: but it was already escalated to the proper department
jackpot: I was told that last week and the week prior - doesn't seem to be doing any good.
jackpot: I guess I'll wait another week and do this all over again
jackpot: Thank you.
jackpot: I was also told 2 weeks ago it should only take 24-48 hours to receive an email - still have not received one.
Geraldine: hold on
jackpot: ok
Geraldine: liked what I've told you it has been escalated already and right now we do nor have the feedback yet
Geraldine: Would there be anything else that I can help you with?
jackpot: ok - just anxious and little frustrated with the length of time
jackpot: thanks
Geraldine: Would there be anything else that I can help you with?
jackpot: no I really can't do anything else - thanks
Geraldine: Thank you for chatting. If you have other concerns, please give us a call. Customer Support is available 24/7. Good Luck!


GOOD LUCK! getting your money - buwahahahahahaha

[paul Mordeeb]

OK, You know they are just looking for any reason not to pay you! Make sure you stay sarcasticly polite no matter how pissed you get. Try to get some date defined...."I'm going to be able to bet on the Super Bowl right?"

You have to look at it from a greedy Bastards point of view. You not a coustomer...Your a crediter!!! They know you won the Jackpot and it's just how much they have to pay you....theres no way they can make money off you in the near future.

They know you have very little leverage if any. I would start trying to get information from SBR people about the parent company, future bets I think. See if they are just stalling to get more interest off the money they would have to pay OR if they are looking for reasons not to pay you at all (I would guess this)

Try to talk to the higher ups hear at SBR to see if you should:

1. Just keep waiting to get paid and jump through what ever hoops come up. (Passive)
2. Start looking for leveage or presure you or SBR can get to urge them to pay you soon.
3. Start Negotiating a settlement price to get something out of this.

[Iwinyourmoney]

This sucks. See my thread about collecting, maybe that will have some insight

[kdmfox]

I'm a bit late to all of this ... Is SBR helping out?

[swifty]

congrats on your win, you should never play with there money. Wait on your winning then if you like them put in $100.00 to play with, any news on your first check yet.

[jackpot]

x

[jackpot]

congrats on your win, you should never play with there money. Wait on your winning then if you like them put in $100.00 to play with, any news on your first check yet.

you're a bit late to the party

I've received 12 - 2500 checks. Then the web site shutdown.

Switched management companies on a new software platform - the 34 other pending requests were "canceled" - put into my account but my account is inactive and I can not log in to the new software. sportsbetting.com has me with a 0.00 balance and when I talk to support - I get the same crappy answers over and over again. I was actually told 2 weeks ago it should take about 24-48 hours.

AM I better off calling or with live chat?

[BatemanPatrickl]

you're a bit late to the party

I've received 12 - 2500 checks. Then the web site shutdown.

Switched management companies on a new software platform - the 34 other pending requests were "canceled" - put into my account but my account is inactive and I can not log in to the new software. sportsbetting.com has me with a 0.00 balance and when I talk to support - I get the same crappy answers over and over again.

That sucks Jackpot; good luck getting yours!

[marc]

Jackpot,

Shink is very well know within the online community. He runs another forum. It's quite possible he might be able to help you.

[jackpot]

Jackpot,

Shink is very well know within the online community. He runs another forum. It's quite possible he might be able to help you.

Ah ok - thanks for the info. To me was just a random guy

[jackpot]

still can't access my account .

Will talk to support AGAIN either Sunday or Monday.

[jackpot]

same story again


Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Lorraine'
Lorraine: Welcome to Customer Service. How may I help you today?
jackpot: yes - my account is still inactive since the platform change. I was wondering when I will be able to access my account
Lorraine: One moment please let me check that for you
Lorraine: Sorry for the long wait with regards to your concern I have already escalated this to the tip management and once I got feedback from them I'll email you immediately.
jackpot: ok - I been told this 3 times already and 2 weeks ago I was told it should be resolved in about 48 hours. Just getting a little frustrated.
jackpot: Thank You.
Lorraine: I'm sorry to hear that from you
jackpot: And I still haven't received any emails from anyone I've chatted with
Lorraine: I'm asking for more patience
Lorraine: because they're still working on this right now.
jackpot: do you know at least what is the hold up?
Lorraine: I'm sorry to hear that from you like what I've said awhile ago the top management is working on your account
Lorraine: I'm asking for more patience and everything will be resolve.
Lorraine: Would there be anything else that I can help you with?
jackpot: no was just curious to what the delay was - thank you
Lorraine: Thank you for your patience Ü
Lorraine: You're most welcome! Thank you and have a great day!

[bigloser]

No doubt you are part of a syndicate that has been abusing their bonuses.

Betonusa will alledge fraud and the usual suspects will come out of the woodwork and support the book.

[paul Mordeeb]

bigloser, the reason for the delay is none of the normal BS will work. They can't say a syndicate, bonus abuse, or sharp play because of the way he won!!! Casino jackpot hit.

They have to think of something totally new why not to pay him. If he wasn't paid anything, I'm sure they could say internet error, but he was allready paid about 25% of the Jackpot.

I bet jackpot had the larggest carry over balance out of all their coustomers. Who keeps over $85K on a low rated book?

I hope that jackpot gets something but I put the line at about 50-1 that he gets all his money!!!

[jackpot]

bigloser, the reason for the delay is none of the normal BS will work. They can't say a syndicate, bonus abuse, or sharp play because of the way he won!!! Casino jackpot hit.

They have to think of something totally new why not to pay him. If he wasn't paid anything, I'm sure they could say internet error, but he was allready paid about 25% of the Jackpot.

I bet jackpot had the larggest carry over balance out of all their coustomers. Who keeps over $85K on a low rated book?

I hope that jackpot gets something but I put the line at about 50-1 that he gets all his money!!!

pretty much sum its up - not sure what bigloser was talking about. I deposited $50 - played some ponies, then hit a jackpot in the casino - everything was "fine" until the switch

[Bill Dozer]

The reason for the delay is the two companies are playing hot potato with the balance. Neither want the debt. Jackpot is not the only big balance holder in this position.

We are watching to see if something gives with the smaller balances as a precedent but ultimately it should be sportsbook.com's debt if BetOnUSA won't pay since the money was last with them.

BetOnUSA (same owner as Oddsmaker) is saying this money was won with the "other company".

We are trying to talk to Sportsbook.com people. It's likely the Oddsmaker/BetOnUSA people will ignore the requests and Futurebet front line CS won't do anything but pass it on to them.

[paul Mordeeb]

Jackpot,

Bill Dozer just gave you the best possible news you could hear. If there is a chance it's kicked back to the sportsbook.com people, You will see your money at some point. SB.com might pay slow but they pay. Sounds like a long drawn out process nomatter what. Lucky you have 30K to last you through the winter.

I will have to adjust the line to 17-1 to see all your money with this new info.

[bigloser]

pretty much sum its up - not sure what bigloser was talking about. I deposited $50 - played some ponies, then hit a jackpot in the casino - everything was "fine" until the switch

Sorry was trying to make the point that they will come up with some feeble excuse. I was aware that it was a casino win.

Just waiting on what they come up with

[bigloser]

The reason for the delay is the two companies are playing hot potato with the balance. Neither want the debt. Jackpot is not the only big balance holder in this position.

We are watching to see if something gives with the smaller balances as a precedent but ultimately it should be sportsbook.com's debt if BetOnUSA won't pay since the money was last with them.

BetOnUSA (same owner as Oddsmaker) is saying this money was won with the "other company".

We are trying to talk to Sportsbook.com people. It's likely the Oddsmaker/BetOnUSA people will ignore the requests and Futurebet front line CS won't do anything but pass it on to them.

Could you explain this a little further.

I assumed BetonUsa was a company that used Sportsbook as agents or used their Software ( as Linesmaker do ).
If this is correct then surely the money is owed by BetonUSA, they are still the same company they have just chosen to use a new agent/software provider.

[Bill Dozer]

Could you explain this a little further.

I assumed BetonUsa was a company that used Sportsbook as agents or used their Software ( as Linesmaker do ).
If this is correct then surely the money is owed by BetonUSA, they are still the same company they have just chosen to use a new agent/software provider.

It is usually some kind of split deal like that. Jazette and Linesmaker have a lease agreement. With a book as big as BetOnUSA that previously had its own operation the deals can vary. I'm sure Futurebet gave BetOnUSA a rich deal with more control than the guy who comes off the street with $28,000 and the web domain BetHotChickz.com.

This one is complicated because when the Port bill passed, BetOnUSA was the 2nd largest World Gaming licensee and bought the bankrupt World Gaming Plc. That purchase gave them ownership of the software and leases for Gambling.net and Sportsbetting.com as well as the small fries that were under that Plc. (That is why Gambling.net was sold off to them by the folks who owned BetUSA (Jazette lic)). There was a struggle and some court cases. Apparently Sportsbook.com was able to get full control of the software (which all books were using) because of old contract clauses that kept WG from ever really acting as an independant company.

I'm not sure why BetOnUSA was broke off and not Sportsbetting.com but am guessing it had something to do with who controled the domain. I believe the group that managed BetonUSA and sister sites with the use of World Gaming SW was BetOnUSA AG. The guys that actually own the domains and would be the "webmasters" are the people that own Oddsmaker and BetOnUSA and are now using Futurebet's service.

[jackpot]

Thanks Bill. I had no idea it was so convoluted.

Don't know what to think really but some progress - all be it small looks to be getting made, I think.

I'll wait a few more days and check in.

Thanks again.

[swifty]

Good Luck

[michael777]

good luck jackpot,i am pulling for you

[paul Mordeeb]

Jackpot,

I think your stuck here. Looks like I would just make a weekly phone call and sit tight. Seems you can't get hold of the people that can give you answers,(even though there are no answers yet). You have to wait for SBR to tell you what is happening, they will know before you get any corespondence from BETUSA.

Good luck and Hope it works out for the best.

[jackpot]

HAven't talked to support since the 24th but still can't get to my account. I'll talk to support again in the next couple days.

[jackpot]

oops only got the second half of the chat but it pretty much was the same as before

Ken: Would there be anything else that I can help you with?
jackpot: I've been told I would get an email the 4 times I've contacted you and I still have not received an email
Ken: We verified it just now to the correct department and like what I told you the person in charge will come in the afternoon
Ken: the email be sent out to you in the afternoon once the person come in
jackpot: ok
Ken: Anything else?
Ken: Thank you for chatting. If you have other concerns, please give us a call. Customer Support is available 24/7. Good Luck!
Ken: Bye