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It was first a check that I requested on Feb. 22. On March the 12th after a bunch of shit from CS they "suggested" I change it to bank wire, they said if I did that I would get it in about a week. (stupid me) The wire was processed on 3/21 and you know the rest of the story.Comment -
here is another chat I just had with them. All I was asking for is that someone call the processor and just verify the actual send date. They wouldn't do it. As you will se, after assuring me the funds were sent on the 4th. They changed it to the 9th, and then to the 10th. I still don't belive my money was mailed on the 10th, because if it was really put in the mail, I would have had it by today.
Please wait for a site operator to respond. Your chat should be answered within 30 seconds. Thank you for your patience.
Hello, my name is Jim Anderson. How may I help you today?
marc: i still don't have my money that was supposedly sent on the 4th
marc: we all know that there is no way the processor sent it on the 4th
marc: I've been waiting 7 weeks now
Jim Anderson: please bear with me for a moment while I look into this...
marc: I'm owed $50,000
marc: can someone plase take 2 seconds to call the processor and see what's going on
Jim Anderson: I'm sorry for the delay. I'll be right with you.
Jim Anderson: All of these were sent on the 4th from Europe. Once sent it takes 10-15 business days to receive a check by regular mail
marc: why is that everyone who has ever been paid by this processor recieved thier checks from Buffalo NY
marc: the checks aren't being mailed from Europe
marc: why is it such a big deal for you guys to simply call the processor and ask them to double check
Jim Anderson: Please contact us In the unlikely event you do not receive these after 15 business days from the 15th.
marc: and then what will you do
marc: i'll you, because I already know your script
marc: after 15 days you will ask me to wait another 5 business days
marc: after 20 days you will initate a trace
marc: 2 weeks after that you will cancel the check
marc: then I go back into the queue for 2 weeks and then you ask me to wait 3 more weeks
marc: I don't want to wait until August to be paid
Jim Anderson: I can confirm that these were sent on the 4th, you will receive them in 10-15 business days. Please note that customers are receiving these in that timeframe
marc: why are you guys refusing to pick up the phone and make a 2 second phone call
marc: why do you say that
marc: how long were you telling people that their wires were sent on march 21st before you admitted that they weren't
Jim Anderson: There is no problem with this withdrawal
marc: how do you know
marc: just becuase the withdrawal department processed them on may 4th doesn't mean the processor sent it out
marc: you know damn well you guys have been having A LOT of problems with this processor
Jim Anderson: As customers are receiving these in that timeframe.
marc: maybe the postal service is different in Dublin, but here in the states regualr mail doesn't take so long
marc: you also have cusomter who have been waiting since march 21st for their bank wires to appear
Jim Anderson: You will receive this in 10-15 business days from the 4th, that It has only been 8 business days so far
marc: you do realize that the post office is open on saturday, right
Jim Anderson: 10-15 business days is the timeframe we are giving, please wait until then to receive these checks. Apologies for these recent withdrawal delays
marc: and what will you do for me when the checks don't arrive
marc: will you just apologize again
marc: we're talking about $50,000 taht your compnay was stupid enough to send by regular mail
marc: I fail to understand why no one will simply pick up the phone and make a 2 minute call to your processor
marc: Just give me one reason why you won't ask your withdrawals department to do that for me
marc: If payouts were going out on schedule, I wouldn't ask
marc: but everyone knows you guys are still struggling after 2 months
Jim Anderson: It is not as simple as that , that process would take a few weeks to trace and you will have received them by them. I can assure you that the funds have been sent, you just need to wait the timeframe we have given to receive them., There is no way of speeding this up
marc: I'm not asking anyone to trace it
marc: All I am asking is that someone simply call the processor and double check that the funds were sent
marc: so that 2 months form now I don't get an email from you guys apologizing for "a failed transmission."
Jim Anderson: Once again, I apologize for the delay. I will be with you in a moment.
marc: marckap
marc: sorry wron im
Jim Anderson: The timeframe to receive these is 10-15 business days to receive these checks. Apologies for this long timeframe, please be assured that our customers are receiving them in this timeframe.
marc: look. if I was waiting for $5,000, I might be willing to play your little waiting game
marc: but some moron form your withdrawals department thought it would make sense to send a $50,000 check by regular mail
marc: No one in their right mind sends that large of a check by regular mail
marc: Everyone knows taht your processor is highly unreliable
marc: I need my money and can't afford any more delays
marc: All i'm asking is that someone call your processor and double check that the funds were sent
marc: What is the problem
marc: in the time you spent on this chat, someone could have picked up the phone and verified that the funds were sent
Jim Anderson: I understand, you will receive this by the 25th of May at the latest.
marc: you don't know that
marc: do you know how many times you guys have told customers that they would recieve their funds by a certian date, and they never got it
marc: what is the big deal
marc: Explain to me why no one is willing to make a 2 minute call
marc: if you were using a reliable processor I would worry so much, but we all know this processor has been ahvin a lot of problems
marc: wouldn't worry so much...
Jim Anderson: Please be assured If there was a way of meeting your request we would do that for you. I understand your concern, there are usually issues when using new processors , but the processors we are using are now established now and I am here to assure you that customers are now receiving these in the timeframes we have stated. You just need to wait to receive these in the timeframe I have given
marc: i don't get it. what is the problem. just send a message to the withdrawals department asking them to contact the processor and confirm that the funds were sent. what is the big deal
marc: i'll remind you that back in february, you guys were also assuring me that my funds were sent, until after 3 weeks you finally admitted that you lost your processors
marc: no offense, but your assurances don't mean much anymore
Jim Anderson: I understand, apologies for the inconvenience
marc: why won't you jsut do this for me
marc: all I am asking is that you ask the withdrawals department to make a 2 minute phone call
marc: I've been waiting 7 weeks to recieve my money, I think I'm owed a little consideration
marc: Look, i have an email from Abigail from May 9th stating that my withdrawals were NOT sent on the 4th
marc: I have very good reason to believe that the information you are giving me is wrong
Jim Anderson: Sorry for the delay...I'll be right with you
marc: In the 30 minutes you've been chating with me, someone could have picked up the phone and verified whether or not the fuds were sent.
Jim Anderson: Thank you for waiting. I will be right with you.
Jim Anderson: Please copy and paste the email you received from Abigail into this chat
marc: Reference number: LTK5102947701X Please use this ticket number in any correspondence in relation to this matter. Dear Marc, Thank you for contacting us. Please rest assured that you will most definitely get paid. Because of the limitations on the volume of withdrawals that can be processed on a daily basis we worked hard to find an option that would suit you. It is extremely unfortunate that the check processor then advised us that there would be a further delay in the sending of your check. We have not been informed of the reason, but we understand that the delay will be one week only; you are not the only customer affected by this delay. So, we hope to hear that your check has been processed and sent by the beginning of next week. We can only sincerely apologize for the huge inconvenience of an additional delay on top of the one that you have already experienced. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Kind regards, Abigail Tucker --
Jim Anderson: Apologies, we have been informed that you were among a small batch of customers whose withdrawal was sent out on the 9th and not the 4th. We do not have any direct contact with the processor, they send us emails in batches regarding these issues
marc: i don't understand
marc: you just spent an hour assuring me taht my funds were sent on the 4th
marc: I beeged you to have someone verify that they were actually sent, and you refused
marc: now after I show you this email you change your story and say you just discovered that my funds were sent on the 9th
marc: why should I believe that they were sent
marc: you have no confirmation taht they were sent
Jim Anderson: Yes, you were emailed regarding that. We did not have that information here.
marc: the email didn't say it was sent on the 9th
marc: Abigail didn't know when it would be sent
marc: regardless, will you now admit that the information taht you hvae is up to date
marc: this is why you have zero credibility
marc: you make assuarnces one moment, and an hour later your staory changes
Jim Anderson: I checked with the withdrawals department and they confirmed that about 100 customers were affected by wds that show as sent on 05/04 but were not. It was sent a week later. We cannot get verification from the wire processor as they sent us the verification already that the fuinds were sent a week later. Therefore you should allow up to 10 working days for the funds to be received
marc: my funds weren't sent by wire
marc: there is no way you could have gotten a response from the withdrawals department this quick
marc: and why can't your withdrawals department ask your processor whether my funds were sent
marc: but now you've been tellng 100 cusotmers that they will definitley recieve their funds by May 25th when they won't be
Jim Anderson: I understand your concern, but that information is directly from the withdrawals department
marc: why should anyone believe a word you guys say
marc: they were the same ones who said on the 4th that my funds were sent
marc: maybe next week they will change thier minds again
marc: Just have someone ask your processor
marc: what is the big deal
marc: does your processor not have a phone
Jim Anderson: Customers are receiving these withdrawals, apologies for the delay. Please also note that we have been chatting for 1 hour and 10 minutes, all we can do is advise you of the information we have and assure you that you will receive these funds and apologize for the delays
marc: but all the information you hvae given me is wrong
marc: and I still don't understand why you would waste an hour of my time and your time, when this could all be settled with a 2 minute phone call
marc: you have yet to give me a single explanation as to why no one is willing to pick up the phone
Jim Anderson: We cannot get verification from the processor , If we could I would most certainly meet that request
marc: what do you mean you can't get verifiaction from the processor
marc: I used to call your processors all the time
marc: I'd call this one, but I don't have the phone number
Jim Anderson: I understand, and I would be the same in your position. We have already sent an request for the withdrawals department to confirm to you when they were sent, you will be contacted by email in 24-48 hours.
marc: so your withdrawals department can confirm when the funds were sent?
Jim Anderson: We will ask them If that is possible and they will advise you as soon as possible
marc: so why couldn't you have asked them an hour ago
Jim Anderson: Yes, we put in that request near the start my supervisor has being monitoring this chat, I have just received confirmation from my supervisor that he received from the withdrawals department that these were sent by the processor on the 10th
marc: so they weren't sent on the 9th
marc: at the start of the chat i was assured that they were sent on the 4th
marc: by the way, about a half dozen of your colleagues told me the same thing
marc: then they were sent on the 9th
marc: now they were sent on the 10th
marc: you guys need to take this more seriously
marc: you can't ask people to be patient when you constantly give us wrong information about when our funds are sent
Jim Anderson: My records showed they were sent on the 4th, you received notification by email they were sent to the processor on the 9th, and I am now confirming that these were sent by the processor on the 10th
marc: I don't know if its your departments fault or if it's the withdrawals departments fault, but you guys are treating these serious delays like it's a big fat joke
marc: NO
marc: after I got the email, I aksed about it and was told the email was sent in erro
Jim Anderson: I understand, this is certainly not an Ideal situation. But I can confirm that this situation is slowly improving as we clear the backlog of withdrawals
marc: I then emailed Abigial a number of times and she never replied
marc: I mentioned the email to a number of people, and like yourself they all insisted that the funds were sent on the 4th
marc: Let me tell you, the situation is far from improving
marc: the only people getting paid are those who request less than $2500. everyone else is getting screwed
Jim Anderson: Straight from the withdrawals department. $xxxxx, $xxxxx, $xxxxx, $xxxxx, $xxxxx, $xxxxxx, $xxxxxx and $xxxxxx were SENT by the processor, as in they have put the checks in the mail. You will receive these in 10-15 business days. Apologies for the confusion and delays
marc: maybe you should connect me to the wagering department and see what kind of odds they will give me that the check was actually sent on the 10th
Jim Anderson: I understand your frustration at this matter. We have been chatting now for 1 hour and 30 minutes. There is no more information I can give you regarding this. The backlog of withdrawals is clearing everyday and this withdrawal delay situation will only improve in the upcoming monthsComment -
I know, I didn't realize that he was talking about that. I recieved payments in Feb and than Feb 19th is when I originally requested the $$ I still haven't recieved yet. So it will be a nice 3 month anniversary this saturday. Also, anyone who is expecting to see their funds by this Friday via the ridiculous e-mail sent by sportsbook saying they would, don't hold your breath. I've had a lenghty conversation with these idiots and I can gurantee that not one wire will be recieved this Friday from the 3-21 batch. I'm sorry to be the bearer of bad news, I just don't want anyone looking forward to getting paid and having their hopes shot down again. You can PM me and I will send you the information I have.Comment -
Starbuck,
You can call DHL, give your address and name and they'll tell you if they have something coming to you that was sent on or around the date you expect the processor to have sent it. Even without a tracking number.Comment -
Try 89044. This is getting fricking ridiculus. I got an email saying one of my 3 withdrawls was sent on May 11. CS told me another one was sent May 15. And I got an e-mail today saying my third withdrawal was sent out today. These were all for amounts under $2,500. I just called DHL to see if any package was on its way to me. I told her to use zip code 89044 (Las Vegas). She says that there was a label created on May 11th, but that my package was never picked up by DHL. And she said that was the only record for me on the system. So basically I don't have anything on the way to me. Just more and more lies from these people.Last edited by mogwai; 05-16-07, 05:49 PM.Comment -
I think sportsbook is getting better. REQ on May 7th recieved today 5-15 check via DHL...Comment -
Jesus Christ Marc, you live in hell. I think I'll be nearly as happy when you get paid as when I get paid. Why do you continue to subject yourself to the online chats with those mongoloids? It just seems like taking an open wound, squirting it with lemon juice and then pouring in the salt.
Hang in there man, here's hoping one day we can both raise a frosty one to being paid...IN FULL.
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thanks pfl57Comment -
SOmetimes I get so frustrated, I just want to yell at someone or taunt someone on live chat. The other thing is, in the event that I ned to do a **********, I want to have as much documentation as possible to prove that these guys lied to me over an over and over againJesus Christ Marc, you live in hell. I think I'll be nearly as happy when you get paid as when I get paid. Why do you continue to subject yourself to the online chats with those mongoloids? It just seems like taking an open wound, squirting it with lemon juice and then pouring in the salt.
Hang in there man, here's hoping one day we can both raise a frosty one to being paid...IN FULL.Comment -
They can process withdrawals under $2500, but they are struggling to process withdrawals over $2500. If they were smart, they would just tell everyone that max withdrawal is $2500, and you can make 2 requests a day. If they had done that a month ago, we wouldn't be where we are right now. The people with the 3/21 wires would still be screwed but the rest of us would at leats have some money. But why they even bother trying to process payouts for over $2500 is beyond me.Comment -
I just got off the phone with a CS Rep and I told him to ring the traders to get a price for what odds I could get on the money I had been waiting for since 21st March wont be in my account tomorrow. I told him I was willing to wager the 16,800$ left in my account that my $5000 withdrawal would not hit my account by the 18th May like I was told in my latest e-mail. What an absolute Joke this company is.
Also I believe the withdrawals have to be under 2000 now as I requested a 2500 withdrawal on the 8th May and it still hasn't been processed whereas others on this forum not only have had it processed but have the check in their hands.
This is either because 2500 is still a little large or maybe because as I and others have felt that they are making it tougher for those of us that have a positive Balance with them( I mean we have won money from them). They dont seem to be in any rush to pay us as they would be happy to see the back of us. Other people who lose all the time they are more than happy to help as they want them back again.
Just my Thoughts
What do you think?Comment -
Mark Shark,
I'd cancel the $2500 and request $2450 instead. They might be sending some of the$2500 withdrawals to the processor in germany.Comment -
What a scam Betus is, I'm still waiting on a request of $4000 from April 2. I was told the same lies as everyone else "processor this, mail that Germany blablabla. The best part is I have been talking to the same person Peter the last two weeks in Accounting. Everytime he tells me next week I like to call "the next week" and tell him I still dont have the money. He now is avoiding my calls because he is running out of lies to tell me. I dont believe I will ever get my money I think Betus will be off line and there phones will be disconnected before Football season.
I hope the ownners see jail time...what are the odds on that?Comment -
Hey Marc I think you and I are in the same boat. Originally requested Mar 15 sent April 10. Still nothing but this morning I received this email:
We are pleased to inform you that your withdrawal for 5,380.36, initially requested on 3/15/2007 from your account xxxxxxxxx has finally been processed successfully and has been sent to you by check. Please allow 7 - 10 business days for delivery.
We would like to take this opportunity to apologize for the lengthy delay you and others have experienced. Several factors have recently tried (and succeeded in part) to make it difficult for us to send our customers their hard earned cash. These initial setbacks should no longer be an issue, and our new processing partners are working with us to ensure that subsequent delays are avoided. Your patience throughout this period has most definitely been appreciated.
Please drop us a line to let us know when you get your check successfully. If you have any problems, questions or concerns please do not hesitate to contact us via email, chat or telephone.
Kind regards,
John A.Comment -
shit [QUOTE=cards825;270060]Hey Marc I think you and I are in the same boat. Originally requested Mar 15 sent April 10. Still nothing but this morning I received this email:
We are pleased to inform you that your withdrawal for 5,380.36, initially requested on 3/15/2007 from your account xxxxxxxxx has finally been processed successfully and has been sent to you by check. Please allow 7 - 10 business days for delivery.
Has anyone recieved their $$$ on or before May 18th? I know this is before, but I sure know I haven't recieved anything. I thought the e-mail said on or before, I find it hard to believe everyone will recieve their $$ by tomorrow.Comment -
I find it hard to believe that we will ever see any money
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Cards/Marc
I got that EXACT same email this morning saying my check for 8 G was sent and I should have it within 7-10 days!!Comment -
I haven't gotten any email or any money. Their processor is awful. ANd most of these problems could have been avoided if they just paid everyone in the order the requests were submitted.
It would be nice if they would stop blaming the US government and start accepting some reposnsibilityComment -
Just got my first payout for $1700. Still waiting on 3 more, but at leaset its some money. Requested 5/7/07. DHL never could track it and it just showed up at my house today. Can someone say Beer Thirty?Comment -
VilleBillie ?,
If you don't mind telling me what state are you located in. I also requested a payout On May 7th so just wondering if I will receive mine today hopefullyComment -
wire from 3/21 not received yet
Just like everyone else, I have not received my bank wire that was originally sent out 3/21. Ever since that date, I have put money into Sportsbetting.com, which may be the same company, and have requested 3 checks under $2000 and have received them all. It seems as if it has been taking about 2 weeks but they are sending them. I just don't understand how noone has any answers from the wires originally send on 3/21Comment -
And all 3 checks were send by DHL and were from VegasComment -
March 21st wire promise
NOTHING........NADDA......ZILCH.......ZE RO.......CAN'T BELIEVE THESE FINE CREDIBLE PEOPLE FROM SPORTSBOOK WOULD PROMISE ME MY MONEY AND IT NOT SHOW UP..................
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Just received my check from dhl I got 4 more to go and I will be finished.Comment -
My wire was for $3700. I did not receive an email that stated it would be here by May 18th. I just got finished speaking to an online rep and he said that he just traced my wire and it should be in my account by the middle of next week. But it is crazy, earlier in the conversation he said that he had no update, then I started being an a-hole and he said that since I am now an MVP client that he found my trace. I think that he was blowing smoke up my a*s. I kept calling them crooks and telling them that if they do not know where my $$ was that they should put the funds back into my account. I have been using sportsbetting.com and withdrawing funds under $2000 and have received 3 DHL packages in the last 2 weeks. I don't understand what they are doing to us????Comment -
I can't believe it. I just checked the mail. Guess what. No check. Ho can that be. They still tell me my check for $5400 was sent on the 4th. Is it possible my mail man stole my checks? I don't get it. Could SB be lying to me agianComment
