Just got screwed over on BetOnline [Resolved]

[CS04]

when you made the deposits they settled on your card and then they were refunded as separate transactions?

Yea it was a separate transaction hitting my credit card on Dec 15. I had already paid off my card for the original deposits.

The vendor name that was on the refunds was also slightly different than the vendor name that on the deposits.

[Sam Odom]

SBR employee in CR should look into this... Believe s/he will

[DrunkHorseplayer]

Nothing but shot-taking by a bunch of cockroaches.

[BuckyOne]

BOL is a joke. I've had several wagers there just deleted and disappeared for no reason. It's why I always take a photo of the wager including ticket # now so they can't try to screw me over any more.

Does not mean they cannot screw you over. Offshore books can screw us over any day, any time they want to and there is very little we can do about it.

[CS04]

I would definitely love to hear from a BOL employee on this matter. It sucks being kept in the dark.

[Sam Odom]

CS04

Fill out the form below

File a Sportsbook Complaint | Sportsbook Review

Then be quiet

Trust Sammy on this

[ace7550]

I would definitely love to hear from a BOL employee on this matter. It sucks being kept in the dark.

Yep just file the complaint and then give it some time.

[Foxx]

Interesting. BOL has some splaining to do. it doesn't look good on the surface.

[garyking]

Interesting, deposited $2000 at BOL by credit card a few years ago. There was some fraud on my card, and the card was cancelled. I called the CC company and told them some charges were valid including the ones at BOL. Suddenly the $2000 I had in my BOL account disappeared, I called BOL and they said the CC had charged back the $2000. I then called the CC company and they reinstated the charges, which I then paid on my next bill. Called BOL, told them charges reinstated, $2000 put back in my account. If this was end of story..no problem. However, after betting more than $100,000 making numerous deposits AND withdrawals over a two year period....Just after the two year anniversary of this I tried to withdraw $2000 from my BOL account it was denied and they said I owed them a ********** of $2000. Several email's later...no success. Called and spoke to a supervisor, told them what happened and said I would complain and post on SBR. Guess what..he said as a gesture of goodwill would credit me the $2000...The power of SBR???

[Goat Milk]

I don't understand why you would have to tweet a company for a matter like this when they're handling millions of dollars in cash. You should be able to talk to a live representative.

Curious to see the end result here and I will be watching closely to see if it affects BetOnline's ratings if they're proven to be in the fault here.

[CS04]

I don't understand why you would have to tweet a company for a matter like this when they're handling millions of dollars in cash. You should be able to talk to a live representative.

Curious to see the end result here and I will be watching closely to see if it affects BetOnline's ratings if they're proven to be in the fault here.

To be fair, I have talked with representatives on the phone who are supervisors, but they are not management and cannot explain or do anything about management decisions.

Anywho, I've submitted the form, so I guess we'll just wait and see

[Foxx]

CS04, was this your first time depositing with BOL? or you were an existing customer who had made deposits before?

[CS04]

CS04, was this your first time depositing with BOL? or you were an existing customer who had made deposits before?

I just went through my emails. I opened the account in 2016, but I it looks like this was my first time actually depositing.

[juicername]

I just went through my emails. I opened the account in 2016, but I it looks like this was my first time actually depositing.

Sportsbooks tend to hate bettors who go all in with their first deposit. I had the same happening on another sportsbook (Justbet). They did the same thing, I won the wager but they voided it, refunded the deposit and closed the account.

Looks too much like a shot taker I guess. Wonder if they would have taken the same action if you and I had lost the bets ...

[thechaoz]

So at the end of October I used my credit card to put $2500 on BetOnline. Three separate deposits, all went through fine, I ate the fees. I put that money on Biden winning the election, 3 separate wagers ($500, $1000, $1000). Odds at -190. No problem. I continued to receive emails for weeks from BOL telling me to be patient with this wager, I was. When I heard that BOL had finally graded the election for Biden I went on there to see the money in my account, but instead I saw that my 3 wagers were DELETED on Dec 11 and the funds sent back to my credit card. WTF. Almost 6 weeks after the election and just days before they finally settled the bet.

I called BetOnline and for many days they couldn't tell me anything other than it's been escalated to management. Today I finally found out their decision, that it's not possible to pay out because the wagers were terminated. No shit! So WHY was it deleted? They can't tell me any reason why it was deleted besides that it was a decision made by their security team, and they can't give any details because of security reasons. I also can't talk to any higher ups in management or in security. They don't even have a phone number. At no point did they ask to verify any information, inform me of any problems with my bet or credit card, they just silently deleted my bet that was 99% decided. It's a credit card I use all the time, has no holds on it, etc. I checked with Capital One and they had no issues with the transactions on their end. I'm just absolutely dumbfounded.

I've never seen anything like this.

Please be wary when using BetOnline. I guess their security team can just delete pending wagers if they want to and not give any explanations.

I hope this is the right place to put this, I've never felt more screwed over by a sportbook in my entire life. I doubt I have any recourse, but I'd like this story to get some exposure.

If this is true, you must file a dispute, and they would basically become a F book

[thechaoz]

Sportsbooks tend to hate bettors who go all in with their first deposit. I had the same happening on another sportsbook (Justbet). They did the same thing, I won the wager but they voided it, refunded the deposit and closed the account.

Looks too much like a shot taker I guess. Wonder if they would have taken the same action if you and I had lost the bets ...

It doesn't matter. They accepted the bet with odds, and would have buried him if he lost

That's not taking a shot. That's not chasing steam. That's betting a line on their site, with their lines, with proper funding.

[ichiro4thehall]

I don't understand why you would have to tweet a company for a matter like this when they're handling millions of dollars in cash. You should be able to talk to a live representative.

Curious to see the end result here and I will be watching closely to see if it affects BetOnline's ratings if they're proven to be in the fault here.

It won't affect their ratings. If you want to be entertained go do a search for betonline in the sportsbook and the industry subforum. To say they have previous is an understatement.

[unde0087]

It won't affect their ratings. If you want to be entertained go do a search for betonline in the sportsbook and the industry subforum. To say they have previous is an understatement.

Ya, I was going to say about every complaint I have seen all points back to the same book, BOL. The power of the dollar is pretty evident seeing how they continue to be a top 5 book and lead by SBR poster complaints by miles. Granted there are always the fake ass complaints but still this book seems to always be up to some shenanigans.

[jjgold]

Rekaaaaax


Will get sorted out


Cards are trouble man

Fraud galore now

[Optional]

Only just seen this thread.

I'll see if I can find out more for you. Please check your PM Inbox CS04.

[juicername]

It doesn't matter. They accepted the bet with odds, and would have buried him if he lost

That's not taking a shot. That's not chasing steam. That's betting a line on their site, with their lines, with proper funding.

I agree with you, the bet should stand and I also do not think they would have sent a refund had the bet lost.

My guess would be that it must have common that people who sign up and go all in with their full deposit do a charge back if they lose their bet. So this is now the sportsbooks way of protecting themselves and legit bettors get punished.

[pologq]

Yea it was a separate transaction hitting my credit card on Dec 15. I had already paid off my card for the original deposits.

The vendor name that was on the refunds was also slightly different than the vendor name that on the deposits.

so they got paid from your card company and then chose to refund your card. is there any difference between the card you used and your name on the account? i am just trying to understand what could has possibly made them do this without just not wanting to pay you.

[LongBall52]

He "continued to receive emails telling me to just be patient".. This was for weeks after the election. If you can trust a place like this, I don't know what is left to say!!!!!!!!!!!!!!!!

[jjgold]

Gamblers do it all the time

I agree with you, the bet should stand and I also do not think they would have sent a refund had the bet lost.

My guess would be that it must have common that people who sign up and go all in with their full deposit do a charge back if they lose their bet. So this is now the sportsbooks way of protecting themselves and legit bettors get punished.

[gauchojake]

What were the odds at other books at the time of the wager? I don't really bet politics but that seems like the issue.

[RudyRuetigger]

This is what BOL does

[Justin3587]

That screen shot literally looks like a charge back account.

[jjgold]

Always suspicious when a new
Posters says he does not gamble and then signups sbr to file complaint

[ace7550]

Always suspicious when a new
Posters says he does not gamble and then signups sbr to file complaint

Agreed. But let's ask BOL and get to the bottom of it.
I don't think the guy would do a chargebkca on winning bets that haven't been paid out yet. A scammer would withdraw everything, then do the chargebkca.
I want to know the justification for cancelling his bets after they were guaranteed winners.

[CS04]

I can only gamble on elections every four years.

[CS04]

Always suspicious when a new
Posters says he does not gamble and then signups sbr to file complaint

I didn’t sign up to SBR to file a complaint. I didn’t even know complaints existed until yesterday. I signed up to share what happened to me.

[Tanko]

Always suspicious when a new
Posters says he does not gamble and then signups sbr to file complaint

Agreed but, when you think you got screwed by a book (whether it was valid or not), you do a search for a place to provide feedback on how a book treated you or to seek help resolving the issue.

Guess what comes up on that search >>> Sportsbook Review

That might explain why some posters that show up here asking for help or complaining are "new" posters.

Sure, more often than not the bettor is in the wrong but, it's not 100% of the time.
Lets see what Opti finds out.

[BuckyOne]

Is there anything in terms and conditions? In the old days - checks had to clear, etc.

Is there any history anywhere - possibly in the umbrella with some kind of activity that had to do with a lost bet and subsequent refund request by the customer?

Theoretically, could tie to something that happened someplace else but, even then, they could explain their decision.

I would not be surprised if they have had a lot of credit card chargebacks

[ace7550]

Is there anything in terms and conditions? In the old days - checks had to clear, etc.

Is there any history anywhere - possible in the umbrella with some kind of activity that had to do with a lost bet and subsequent refund request bill the customer met?

Theoretically, could tie to something that happened someplace else but, even then, they could explain their decision.

I would not be surprised if they have had a lot of credit card chargebacks

I'm surprised books still take ccs at all. Huge liability.

[Hu$tle]

looks like OP may have been free rolling. If OP had done a cchhargeback at another online book and is on the radar, BOL may have just free rolled you back.