5 Dimes Rip Off

j0hnnyv · 06-17-09, 12:48 PM

this post is a joke. aces didnt place the wager correctly so it didnt go through. end of story. 5dimes is legit as can get. i smell BS here sorry pal.

Aces · 06-17-09, 01:46 PM

Originally posted by j0hnnyv

this post is a joke. aces didnt place the wager correctly so it didnt go through. end of story. 5dimes is legit as can get. i smell BS here sorry pal.

Johnny I've been placing wagers with these books since the beginning of Off Shore Wagering. If you dont buy it fine dont buy it.
I've also been with SBR since they started and if someone does something right I'll post it. When someone screws me I'll post it as well.

Bottom line they don't record the calls ... think about that if you ever have to call a play in.

Bill Dozer · 06-17-09, 03:05 PM

Hi Aces,
Mgt. is going through the tapes with us as we speak. Phone disputes are usually the easiest. Hopefully we can conclude soon.

RAILBIRD · 06-17-09, 03:16 PM

Originally posted by Bill Dozer

Hi Aces,
Mgt. is going through the tapes with us as we speak. Phone disputes are usually the easiest. Hopefully we can conclude soon.

5 dimes has lots of people with shit attitude, and that is an extension of Tony. Tony is a young kid and needs to grow up.

jjgold · 06-17-09, 03:20 PM

Should be clear cut case for the poster or the book

Lets see what happens

themajormt · 06-17-09, 03:20 PM

I am very interested as to how this shakes out... I have kept most of my money with them but have never had to place a phone bet yet... Just curious as to what is going on? If there was a read back this call was definitely recorded...

Bill Dozer · 06-17-09, 04:24 PM

Aces,

Your $50 winning wager is credited to your account. Mgt. has also credited you with a $250 free play for the trouble and the poor service from Victor. I understand that you should also be hearing from him shortly.

If a wagering call is not closed in the computer, it doesn't go into the system. Apparently it's rare and it's not something I have heard of before. Normally it would be very easy for someone to check to see which calls remained open. The clerk can also see if the process hasn't finished before moving on. It took a couple of errors for you to be in this spot but not very hard to track down after mgt. had your complaint.

Bread · 06-17-09, 04:29 PM

Nice work Bill.

betplom · 06-17-09, 04:30 PM

See, 5Dimes can be trusted to do the right thing.

mr. leisure · 06-17-09, 04:39 PM

Originally posted by Bill Dozer

Aces,

Your $50 winning wager is credited to your account. Mgt. has also credited you with a $250 free play for the trouble and the poor service from Victor. I understand that you should also be hearing from him shortly.

If a wagering call is not closed in the computer, it doesn't go into the system. Apparently it's rare and it's not something I have heard of before. Normally it would be very easy for someone to check to see which calls remained open. The clerk can also see if the process hasn't finished before moving on. It took a couple of errors for you to be in this spot but not very hard to track down after mgt. had your complaint.

Nice job sbr and 5-dimes

G's pks · 06-17-09, 04:46 PM

Wow Bill Dozer...hopefully you at least get a Thank You from Aces...great work...

Also glad 5 dimes did the right thing!

Might open an account there this fall...

paco · 06-17-09, 04:50 PM

5 dimes is a good book, mistakes happen, im glad SBR took care of business. i am glad to be part of this community

katstale · 06-17-09, 06:01 PM

Glad it all got worked out, but my favorite part was the f bomb. That is the only way you know for sure you dialed the right number and are speaking with CS at 5Dimes. And since the bet was only for $50, you won't have to be worried abt that being your new limit!!

silver lining

flyingillini · 06-17-09, 06:57 PM

God Bless 5dimes, seems like a first class operation. God Bless their operation.

AgainstAllOdds · 06-17-09, 07:02 PM

I seem to have a qualm with this. I see everyone saying good job 5dimes and its great they did the right thing. But what about the original problem? Why did they have to tell him to **** off? What would of happened if SBR didnt get involved. Again, Im glad they did the right thing but they acted real shady in this situation.

jjgold · 06-17-09, 07:06 PM

Victor was the guy on one of my vids that gave me a hard time

Stumpage · 06-17-09, 07:08 PM

Another nice job SBR.....In the past I've simply shook my head at the way Tony and his Crew sometimes treat their "customers", but they obviously showed some class and consideration resolving this one, at least by the time this ended.

pokerplayer22 · 06-17-09, 07:09 PM

I agree Aginast All Odds.....people shouldnt be acting like they are saints now. My experience with 5dimes is that they pay and pay fast with no excuses and are very trustworthy but their customer service is as rude as ive ever seen and could care less about the "player". My guess is that it stems from upper management (Tony) or else why would their cust service reps be alowed to talk to customers like this.

G's pks · 06-17-09, 07:17 PM

Guys he got his money plus the free play and Bill helped out! Seriously lets give credit when credit is due,,,jeez!

HedgeHog · 06-17-09, 07:29 PM

Aren't phone bets recorded and time stamped. Even if a cell was used, wouldn't a recording exist to verify the bet.

NM, I see 5D resolved the matter favorably.

Killer_Demo · 06-17-09, 07:32 PM

yhid is sad considering 5dimes is rated A on this site

Bill Dozer · 06-17-09, 07:38 PM

Originally posted by HedgeHog

Aren't phone bets recorded and time stamped. Even if a cell was used, wouldn't a recording exist to verify the bet.

A cell, voip or landline doesn't matter. It's all the same. Phone bets go into the system once the process is completed like an internet bet does. If there is a problem, you can go to the phone recordings and search by time which is what mgt. did today. Tony told us this evening that they added software to alert them when a wager call remains open for extended amount of time and this won't happen again.

rake922 · 06-17-09, 08:06 PM

Originally posted by Aces

I told him that I would post this on the board he replied He didn't give a F_ _ _ what I did.

If you have been here since 2005 then you would know that SBR is prompt in handling things of this nature.

If I was in your situation I wouldn't have even warned them about contacting SBR... Nevertheless he didn't have to respond to your threat the way he did.

Toit · 06-17-09, 08:15 PM

Nice job SBR!

I hope you'll get just as influential with European books soon, not meaning that Justin (to name just one) is not doing a good job in trying.

Aces · 06-17-09, 08:37 PM

Bill
Thanks man the 50 dollars doesn't matter to me I truly dont care about the money. It was the attitude. I like the book and I'm glad I dont have to leave it. The 250 Free Play is a nice touch but truthfuly all I wanted was someone to admit I was right and an apology from the guy who started cussing me.
This is the first time SBR has ever had to intercede for me and I am impressed with the way you came through.

andywend · 06-17-09, 09:29 PM

Aces, in the future if you ever make a wager over the telephone, ask them for the bet reference number at the end of the call.

If you have that number, they can instantly find your wager.

j0hnnyv · 06-17-09, 09:31 PM

Aces I apologize. The end result does not surprise about 5dimes. That is why they are a top 5 A rated book. Mistakes happen and sadly you and everyone else is right about their phone customer service. The clerks you get do not give 2 shits and just want to get you off the phone. I have had to call them a few times and they almost answer the phone "hello???" like ur bothering them and then try to make you feel stupid for asking any questions.

I am glad it worked out for you and sorry for not believing you.

losturmarbles · 06-17-09, 10:10 PM

guy now wants an apology

madmaxx · 06-18-09, 01:55 AM

If its attitude you are worried about dont plan on staying at 5Dimes long..this type of attitude towards their customers is normal. Big difference in customer service going from Greek to 5Dimes and not in a positive way...best to avoid contact with them at all possible. Still a great book if you dont get easily offended by their reps.

Tsoprano · 06-18-09, 01:56 AM

Originally posted by Bill Dozer

Aces,

Your $50 winning wager is credited to your account. Mgt. has also credited you with a $250 free play for the trouble and the poor service from Victor. I understand that you should also be hearing from him shortly.

If a wagering call is not closed in the computer, it doesn't go into the system. Apparently it's rare and it's not something I have heard of before. Normally it would be very easy for someone to check to see which calls remained open. The clerk can also see if the process hasn't finished before moving on. It took a couple of errors for you to be in this spot but not very hard to track down after mgt. had your complaint.

This is what makes SBR the superior forum

Dark Horse · 06-18-09, 08:15 PM

According to SBR John Tony is one of a handful of players who beat Pinnacle to the point of getting kicked out. Pinnacle has their roots in the Computer Group, so there is little doubt that the very best players make the very best books. These guys are the unsung heroes of the industry, operating in relative obscurity.

wtf · 06-18-09, 09:44 PM

well done dozer!