How do I file a complaint about Las Palmas?

[tomcast]

They aren't paying out. They stall and make excuses.

I hate to bother with this but I just got another guess when maybe they will do it. Maybe the end of this week, maybe next week. That's about the fifth time they've given me one of these guesses. The others didn't happen and I have no reason to expect this will.

They owe me 2500 from Dec. 22. I was going to leave some money in there but after the bad customer service, I requested the rest another 2000 Jan. 19. This is by Moneybookers.


I don't recommend playing there. I hope SBR can do something.

[Bill Dozer]

Hi TC, Have they offered you another means of payment? There have been delays with wires and some players opted for transfers to Bookmaker.com. You can email or put your info in out complaint form.

[tomcast]

I filled out the form and sent it.

On today's phone call, he said something about other payment methods. It's the first time it has been brought up. Moneybookers is much preferred for a few reasons but if it is never going to work and I have to go some other way, then that's what I'll do. Moneybookers is listed as an option on the site.

I didn't explore other options with the guy on the phone because based on what has happened so far it just seemed like another avenue to get jerked around. But I would trust what SBR says and if you say that's what needs to be done then I'll do it.

[Cloak & Dagger]

[bettilimbroke999]

I've had two payouts from LP, the first went terrible and took nearly 2 months from start to finish (including all their new player restrictions, BS delay excuses, etc.) after 2 months they finally offered me a ** payout which they processed the next day, the 2nd went perfectly and took roughly 2 days one of the fastest payouts I've ever gotten, apparently its kinda hit or miss with these guys they either process it so fast you cant believe it or decide to slow pay ya, very strange, but I am 100% confident you will be paid its just apparently you're receiving one of their slower payouts

GL bro

[Mudcat]

ditto.

I know that Tom's posting up there had a lot to do with my recommendation. I have apologized because I feel like I should, but I told him the truth. I have dealt with Las Palmas for probably 5 years without problems. Any Moneybookers payouts I requested from them in 2008 came like next day.

But based on this and other things I have read they are getting more and more choppy.

But I agree that there is no cause to fear a STIFF.

[tomcast]

As I told you Mudcat, I don't blame you at all or feel like you owe me an apology. I signed up at Las Palmas because I had to sign up somewhere so I could get in the Beat The Prick contest.


Update.

Still nothing from Las Palmas. On Monday they said I would get paid in the next couple of days and I was at the top of the list. Same things they said the other times. Nothing.

I also haven't heard anything from SBR besides having a copy of my complaint arrive in my inbox when I sent it. I don't know if that is normal.

[fiveteamer]

Las Palmas until you pay this guy I'm not sending you any more money.

[Cloak & Dagger]

As I told you Mudcat, I don't blame you at all or feel like you owe me an apology. I signed up at Las Palmas because I had to sign up somewhere so I could get in the Beat The Prick contest.


Update.

Still nothing from Las Palmas. On Monday they said I would get paid in the next couple of days and I was at the top of the list. Same things they said the other times. Nothing.

I also haven't heard anything from SBR besides having a copy of my complaint arrive in my inbox when I sent it. I don't know if that is normal.

get with the program topcast....

you're on your own bro....this forum is about raking in the dollars

along with other offshore forums....the offshore game is all dried up

I am officially OUT of that game....OTB horses for me

or a trip to Nevada

















p.s. Im sorry Im so blunt....but im a realist

[durito]

Hi TC, Have they offered you another means of payment? There have been delays with wires and some players opted for transfers to Bookmaker.com. You can email or put your info in out complaint form.

They refused to transfer my balance to bookmaker. They did eventually send a wire.

[bettilimbroke999]

Sounds like you're having a pretty much identical experience to my first payout with them which also happened after signing up with them to play in the BTP contest, eventually got paid after two months when they admitted they hadnt mailed a check and offered me **, I definitely feel youll be paid but LP is a book that has had more than its fair share of delayed payouts which hurts its image

[Sinister Cat]

They refused to transfer my balance to bookmaker. They did eventually send a wire.

Do you remember how long it took?

[durito]

Do you remember how long it took?

6-8 weeks

[donjuan]

They told me 21 days last Friday. I'll be pleasantly surprised if I get it in that time frame.

[Sinister Cat]

6-8 weeks

cool. I can live with that, if that's what I'm looking at.

[Sinister Cat]

They told me 21 days last Friday. I'll be pleasantly surprised if I get it in that time frame.

I was quoted 5-21 business days Jan 19. They still haven't even exhausted that 21 business days, but I get a little nervous when I read the Las Palmas threads.

[mistermoe]

I am owed 12k from ehorsex since dec 2 to which I received the same answer everytime I call. You are next on the list next week. In the past , I have received wires from them which took about 1 month but this is the longest by far. Slow pay is not good business.

[Bill Dozer]

A viable option should be a transfer to the Bookmaker Group. If you intend to keep playing and can roll the funds over that is what we would suggest requesting. They have been slow to move 5 figures for a few months by wire and offering a few alternatives. We have written to mgt. to ask what options are available.

Mistermoe,
We don't have any complaints from players owed that much. If you can enter your account info and summary here we will ask about your funds.

[onthewhat]

SBR needs to do something here especially since they are getting paid since guys signed up for this through SBR affiliate links for Beat the Prick

SBR stuff like this makes you all look bad

[louisvillekid]

i signed up with them because it was a book i didn't have an account with so i could play the BTP contest also.

now i haven't been requesting thousand dollar winnings, but i have had 3 **'s all for under 300 sent to me in a timely manner, and for free, i get one free a month.

[HedgeHog]

Add me to list of people being stalled by LP...again. My first request for a $2000 check in Mid-October took until early December to receive --after many calls and emails.

I'm going through the same BS again with them for my second payout-- another $2000 check; this one being requested on January 7th. I talked to a manager, Brian, earlier this week and he said I should have it by the end of the week. It didn't arrive today, so I called back and some dumb bitch there says it will be sent the first week in March.

I took Billy D's advise and asked her for a transfer to any one of 10 Books (Book, DSI, 5D, BJ, MB, etc...) and they won't. They won't do this, so I asked about **/** and they will only do it at my expense. I told her I won't pay for their mistake. My complaint has been sent to SBR ,and I request some help with these clowns at LP. Downgrade this joke of a Book.

Billy D, consider this a response to the email you sent me yesterday, concerning my complaint. Also, could this thread be linked to the Sports & Industry Forum too for easy reference? Thank you.

[pavyracer]

[HedgeHog]

bump.

[HedgeHog]

deleted.

[fiveteamer]

Hedgehog you made it.

[j0hnnyv]

Out of all the books available, why use Las Palmas? Thegreek,betjamaica,5dimes,bookmaker arent good enough?

[fiveteamer]

j0hnnyv with that comment you will never make it.

check the 'made it' thread.

those guys play at every book willing to take their action no matter.

its up to you do you want to make it or not.

[j0hnnyv]

lol..i dont want to make it. playing at 4 books is enuff for me.

[purecarnagge]

Nothing like SBR referrals getting stiffed on payouts.

[HedgeHog]

LP was a solid B Book with a decent payout history when I signed up last Fall. They were also a good out for certain type of bets. Now, just like the OP, I want to collect and rid myself of this place. I echo his words--don't play there.

[Mudcat]

A viable option should be a transfer to the Bookmaker Group. If you intend to keep playing and can roll the funds over that is what we would suggest requesting. They have been slow to move 5 figures for a few months by wire and offering a few alternatives. We have written to mgt. to ask what options are available.

Wow. That's unsettling. Kind of reads like, "We are not sure Las Palmas will offer payouts as part of their service in the future."

[fiveteamer]

mods move this thread.

regards,

Las Palmas Group

[tomcast]

Update.

I got $1000 by Moneybookers today. So they still owe me about 3500.

I spoke to them and they say they don't do those book to book transfers. He says the best thing to do is just wait. He says they just sent a wire today so I will have my funds no later than Friday.

Obviously I have heard that before and I wonder why they sent a wire today for a payout requested in December. But I don't see any choice but to wait.

[fiveteamer]

tommy we are praying for you.

god bless.

[Bill Dozer]

Wow. That's unsettling. Kind of reads like, "We are not sure Las Palmas will offer payouts as part of their service in the future."

Anytime a book denies or can't pay through one method we strongly recommend the player test them with another. Usually there is no added cost and the response is telling. Sometimes the bigger books just need to move large wires.

Las Palmas has sent a few of the smaller payouts today and recently sent contest winners 4 figures each. It is concerning that they can only do small payments through alternate methods like Moneybookers and won't do something in the short term for the bigger owed players. They state they are waiting for the bank to release their funds March 2nd. From what we can see they owe about $100,000. If they can't offer alternate options for the short term there will be further downgrade today.