My English is not good and I am not sure if Betfair VOIDed my bets correctly, or not.
Let me describe the situation.
Last Tuesday night I played a tennis match, Z. Svajda vs E. Nava.
I was LAYing Nava. Scheduled time of play at Betfair was at 01:00 CET June 3rd.
The match really started about 1 hour earlier, but they (Betfair) did not turn the match to the "in-play" mode.
At 01:00 CET it was normally suspended and never turne in-play.
Some 10 hours took to grade the match - as VOID.
Unfortunately I played it and lost 2 100 EUR here. Probably my fault. But is not Betfair responsible to watch all their
events and once they notice they match already started, should they either suspend it, or turn to the LIVE mode ?
I emailed Betfair, they explained something like "we had to VOID it because we did not turn it in-play once the
match started..."
Could anybody have a look at the rules, please ? And let me kindly know, if they did it with accordance to their rules
? Thank you very much in advance.
Some rules that may apply might be found here ?
Exchange Rules and Regulations, Part B - General Rules, 1 Managing Markets In-Play,
1.2All markets other than soccer markets and Australian markets - not suspending at the time of the 'off'
Let me describe the situation.
Last Tuesday night I played a tennis match, Z. Svajda vs E. Nava.
I was LAYing Nava. Scheduled time of play at Betfair was at 01:00 CET June 3rd.
The match really started about 1 hour earlier, but they (Betfair) did not turn the match to the "in-play" mode.
At 01:00 CET it was normally suspended and never turne in-play.
Some 10 hours took to grade the match - as VOID.
Unfortunately I played it and lost 2 100 EUR here. Probably my fault. But is not Betfair responsible to watch all their
events and once they notice they match already started, should they either suspend it, or turn to the LIVE mode ?
I emailed Betfair, they explained something like "we had to VOID it because we did not turn it in-play once the
match started..."
Could anybody have a look at the rules, please ? And let me kindly know, if they did it with accordance to their rules
? Thank you very much in advance.
Some rules that may apply might be found here ?
Exchange Rules and Regulations, Part B - General Rules, 1 Managing Markets In-Play,
1.2All markets other than soccer markets and Australian markets - not suspending at the time of the 'off'
- In relation to markets which are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at the time of the 'off'. The time of the 'off' for such markets should be set out in the Market Information. However, regardless of what it says in the Market Information, Betfair does not guarantee that such markets will be suspended and turned in-play at the time of the 'off'.
- If a market is scheduled to be turned in-play but Betfair does not suspend the market and cancel unmatched bets at the time of the 'off' and the market is not turned in-play with unmatched bets cancelled at any time during the event, all bets matched after the scheduled time of the 'off' will be void (in the case of horseracing and greyhound racing, bets will be void from the official rather than the scheduled 'off' time). If the event does not have a scheduled 'off' time, Betfair will use its reasonable endeavours to ascertain the time of the actual 'off' and all bets after the time of the 'off' determined by Betfair will be void.
- If a market is scheduled to be turned in-play but Betfair does not suspend the market at the time of the 'off' (so unmatched bets are not cancelled at that time), but the market is intentionally turned in-play at a later time during the event, all bets matched after the time of the 'off' will stand.