Recently I initiated a withdrawal from ACBet by wire. Later I received the following E-Mail:
"Hi Mr. xxx, Thank you for your query. We are apologize to inform you as of now we can't process withdrawal from wire. It will take a little longer to transfer fund to your wire account.
Instead of making you waiting,can we send you fund with another payment method such as moneybookers and neteller. Thank you for your understanding."
And later:
"Dear Mr. xxx, Thank you for your query. Please resend the withdrawal request from the website so we can proceed your withdrawal from the moneybookers. Thank you for your understanding."
Of course I agreed, but the problem is that they didn't send the money back to my betting account so of course I couldn't start the withdrawal by Moneybookers. When I told them that I received the next e-mail:
"Hi Mr. xxx, We already cancelled your current withdrawal. If you need any further assistance please do not hesitate to contact us."
And then:
"Dear xxx, Thank you for your query. Please resend the withdrawal request from the website so we can proceed your withdrawal from the moneybookers. Thank you for your understanding."
I told them that they still DIDN'T send the money back into my betting account and therefore I could not process a new Moneybookers withdrawal.
Since then they always give me the same nonsense reply:
"Dear Mr. xxx, Thank you for your query. Due to the high demand of withdrawal applications we are experiencing at the moment, please allow up to 24 hours for your request to be processed. Thank you for your patience in this matter and also for your valued custom."
"Hi Mr. xxx, Thank you for your query. We are apologize to inform you as of now we can't process withdrawal from wire. It will take a little longer to transfer fund to your wire account.
Instead of making you waiting,can we send you fund with another payment method such as moneybookers and neteller. Thank you for your understanding."
And later:
"Dear Mr. xxx, Thank you for your query. Please resend the withdrawal request from the website so we can proceed your withdrawal from the moneybookers. Thank you for your understanding."
Of course I agreed, but the problem is that they didn't send the money back to my betting account so of course I couldn't start the withdrawal by Moneybookers. When I told them that I received the next e-mail:
"Hi Mr. xxx, We already cancelled your current withdrawal. If you need any further assistance please do not hesitate to contact us."
And then:
"Dear xxx, Thank you for your query. Please resend the withdrawal request from the website so we can proceed your withdrawal from the moneybookers. Thank you for your understanding."
I told them that they still DIDN'T send the money back into my betting account and therefore I could not process a new Moneybookers withdrawal.
Since then they always give me the same nonsense reply:
"Dear Mr. xxx, Thank you for your query. Due to the high demand of withdrawal applications we are experiencing at the moment, please allow up to 24 hours for your request to be processed. Thank you for your patience in this matter and also for your valued custom."
