bETONLINE CUSTOMER SERVICE JUST HUNG UP ON ME

**SBR Lou** · 05-20-12, 12:20 AM

Hi Prince,

What was the rep's name, and what was the question on the rolling if bet?

**princecharles** · 05-20-12, 04:44 AM

Originally posted by SBR Lou

Hi Prince,

What was the rep's name, and what was the question on the rolling if bet?

Hey Lou,
His name I don't know.
Simple question was "do you offer rolling if bets?", then when I asked how to make one from the website as I've never seen a drop down menu or button indicating one is available, I could tell he simply didn't want to bother explaining it.

They will always be like this unless there is a fear that the recorded calls can be listened to by management quickly and easily.

Lou, you're not the mysterious 'Sarah', are you?

With all respect, why do you even care about my post? There alot more egregious complaints against BOL all the time.

**BET THE HOOK** · 05-20-12, 11:30 AM

There are more complaints about BetOnline than all the other books added together. Bovada runs a close second.

**Optional** · 05-20-12, 11:42 AM

Sounds suspiciously like someone leaving out half the story.

**witt** · 05-20-12, 01:05 PM

betonline is a good book got paid mid 3 figures in 48hrs i can not belive that you people are not getting paid in the rep hung up on you i do know that it is hard to understand the people at betonline so when i called them i asked to talk to someone that speaks english a little better and they did no problems with them

**princecharles** · 05-20-12, 02:44 PM

Originally posted by Optional

Sounds suspiciously like someone leaving out half the story.

Very funny.

See the thing is I make sure to remind whoever I'm speaking to that we're on a recorded line.
I verbally state the current exact time, time zone, and toll free number I dialed.
As I'm sure you know, toll free lines will show the caller's phone number, and caller ID blocking will not work on them.

I purposely use the toll free whenever I can, as I know I'm being recorded, and I WANT my calls to be listened to by hopefully someone at Betonline that just may give a shit. (long shot I know, but I give myself the best chance to be taken seriously).

Please let me add this:
I hearby give my permission to Betonline.ag to share any and all phone conversation recordings between myself and BOL, (including their employees or agents, and anyone acting as their representative) with SportsBookReview.com in good faith.
This addendum to my post is offered by me to establish in the affirmative my one party consent to the above proffer.

**Optional** · 05-20-12, 03:02 PM

I wasn't trying to be funny. That's what it did sound like.

Obviously you don't think you were too rude, but as you think starting the call by reminding the operator you are being recorded is a good footing to start a request with, maybe we have different ideas about rudeness too. ;-)

I hope we do get to hear the call now!

**princecharles** · 05-20-12, 03:19 PM

Originally posted by Optional

I wasn't trying to be funny. That's what it did sound like.

Obviously you don't think you were too rude, but as you think starting the call by reminding the operator you are being recorded is a good footing to start a request with, maybe we have different ideas about rudeness too. ;-)

I hope we do get to hear the call now!

Don't you have anything better to do?
Seriously, my excuse for hanging around this thread is because I'm the OP.
What the hell can yours be?
I appreciate the 'follow', but this is just a bit of a frustrated rant.

Go read some real juicy Betonline outright fraud, theft, and deception posts. There are plenty of them!

**Optional** · 05-20-12, 03:36 PM

Ok, I'll be off.

But seriously, you should reconsider starting off each call with the recording reminder. What's the point? Unless you want to put them on the defensive straight away? If you have ever sat on the other end of a CS line you would probably find yourself also choosing to be of minimum possible help to that person before another word is spoken. ;-)

**princecharles** · 05-20-12, 08:28 PM

Thanks
All is fine.

Good luck

**deblas66** · 05-22-12, 01:46 PM

This happened to me on 3 different occasions.

Hung up on mid-sentence.

And while I will admit that I was complaining at least 2 of the times, I was never rude, inappropriate or yelling.

I would NEVER use this book again.