Mansion.com - sportsbook closed.

**citlec** · 09-25-08, 06:03 AM

It seems that Mansion are going to concentrate on Poker and the Casino. There is no need to have Mansion sportsbook if Mansion88 gives higher limits and better odds/margins. Its the best thing to do. Your funds will be 100% safe with Mansion88.

**bigboydan** · 09-25-08, 11:56 AM

I did catch this one late last night and posted it on mySBR page gentlemen. Anyways, Here is the it states on the Mansion website about this one:

Sportsbook
We're sorry but Mansion.com sports betting services have closed for business. Please find the relevant information that you need to know below.

What has happened to my account balance?

Ever played poker? Then your balance is now available in your poker wallet.

Never played poker? Your funds are now in your MANSIONCASINO.com wallet.

If you wish to retrieve your funds from MANSIONCASINO.com, simply download the casino software and log in using your usual username and password. Select the Cashier Tab and request a withdrawal.

Please note: you can no longer transfer funds between your poker and casino wallets. However, you can use your funds which are now in these accounts to play any of the available games.

To download MANSIONCASINO.com click here.

Where can I continue with sports betting?

You can open an account with an Associated Brand which offers you even more: Mansion88*. Here you will find a more extensive product which includes some of most competitive online sports betting prices and also includes extra features such as in-running betting.

**bbets365** · 09-26-08, 07:21 AM

It is really so bad. I played only in mansion sportbook. And now i must download casino for make withdrawal. I now made withdrawal and in live support say to me that I must wait 72 hours, because they have many withdrawal request.
I do not understand why mansion can not transfer my funds to mansion88 sportbook.

**juzgotlucky** · 09-28-08, 01:36 AM

Yah me too I got this problem. I will not deposit yet to my mansion88 account because im afraid i will get this same problem in future. I just hope they gave up mansion and make sure to stay mansion88 in this business because i really like their setup! Anyone out there know if I can still trust mansion88?

**HeeeHAWWWW** · 09-28-08, 08:19 AM

Originally posted by bbets365

I do not understand why mansion can not transfer my funds to mansion88 sportbook.

It's cos they're separate companies. Maybe ultimately owned by the same bunch higher up the chain, but that doesn't make much difference.

**bbets365** · 09-29-08, 09:18 AM

I till now do not receive my money. I made withdrawal request 3 days ago.
Any news about mansion?
They close, with my money? It's SCAM?

**dis** · 09-29-08, 09:53 AM

Originally posted by bbets365

I till now do not receive my money. I made withdrawal request 3 days ago.
Any news about mansion?
They close, with my money? It's SCAM?

(c&p from mansion casino faq)

What processing time is attached to my withdrawal?
All withdrawal requests are subject to a processing period which is currently 96 hours. During this processing period you can cancel your withdrawal request without being subject to processing fees. VIP players can enjoy reduced processing times – dependant on their VIP level.

**juzgotlucky** · 09-29-08, 11:59 PM

Im just thinking that maybe.... just maybe... a little delay will happen (im expecting it)and I hope we have our funds soon. As stated on their email I will receive the funds within 2-3 business days.

**helen** · 10-03-08, 02:46 AM

Anybody got sportsbook funds from MansionCasino? I requested payout with moneybookers 7 days ago and still no result.

**bigboydan** · 10-03-08, 03:11 AM

Did you call or email them about your withdraw request yet sir?

**helen** · 10-03-08, 05:20 AM

Transcript of my chat with Mansion.

helen:
One week ago i requested payout with moneybookers and still have not got the money. Could you please check it?

MANSION Asiye:
We have received your withdrawal request for the total amount of EUR1,349.95, together with your preferred payment method of Money bookers.
We apologise for the delay and any inconvenience caused in this matter and would like to inform you that your withdrawal passed to our Finance department to process it as soon as possible.

helen:
How much can it take more? Your time frame is 4 business days as i was informed.

MANSION Asiye:
I am sorry to inform you that we have delay on withdrawal after we did join to Ipoker due to reason of migration between
I have escalated the matter with our finance department to check this matter for you and process

helen:
So, you cannot estimate any new time frame?

MANSION Asiye:
I am sorry but i can not give you any specific date.

**bbets365** · 10-03-08, 09:29 AM

I have some problems.
I made withdrawal 7 days ago, but till now I do not receive my money.

**bbets365** · 10-03-08, 10:54 AM

Yesterday mansion answer to me, that they are already checked my documents. And I will received money quickly.
Today mansion say to me that they till now do not receive my documents.
I do not understand their police. Now they not pay me $5K really danger situation.
They deceive in a live-chat and each time speak the different information
Really hoping that mansion it is not pointbet2
Anybody can help me?

**Shifty** · 10-03-08, 01:41 PM

Been waiting 7 days. Got the same answer as helen.

**ruby** · 10-03-08, 04:22 PM

I received my funds from Mansion yesterday by Moneybookers, 7 days after requesting them. Hopefully this indicates that delays are just down to their being a bit disorganised, and is a good sign I hope for others who are still waiting for their money.

**bbets365** · 10-04-08, 05:41 AM

Today mansion live-support again say me similar words.
MANSION:
Unfortunately there is no further action i can take regarding this matter. I have already done the most possible and chased this up fort you with the relevant department including your comments.#

e-mail support no answer till now.

**AlanJenkins2** · 10-04-08, 02:50 PM

The best laid plans....if only

Basically,Mansion started with a flawed gameplan and a sizeable budged.The plan,as far as I can determine, was to launch a low commission betting exchange with a lot of publicity,and then use it to lure punters into their poker and casino rooms.
I suspect that they were solving the initial liquidity problems of starting any exchange - betting or otherwise - by providing it themselves.In the early days of the exchange it would offer to take huge bets - say £50,000 sterling.Perhaps they had intended to act as a de facto bookmaker,and make some money that way.If so,their plans were soon foiled by some nefarious little critters known as betting bots.These make money by offering and matching small bets on all contingencies [ in a soccer match the home,away and draw ] and operate on the tiniest of profit margins.They probably sucked up the bulk of Mansion's business,leaving them only their 0.5 % commission on laid bets - which I suspect was never sufficient to cover their costs.
Mansion then closed their exchange and directed their sports punters to their sportsbook,on which they cut their margins/juice.They did offer plenty of bets,but only opened their book one or two days before matches.By that time,other books may well have already captured the attention of punters.Early betting is very important,even if volume jumps closer to the day of matches.
I personally had problems paying money into my account - a problem message would flash up on the screen.
Anyway the sad part about all of this is that there really is a huge gap in the market for a low commission betting exchange.If only Mansion would have focused mainly on that,they might have succeeded

**bbets365** · 10-05-08, 02:22 AM

Anybody else received money from mansion?
I'm now waiting 9 days

I sent copy of my documents 9 days ago (26 September - driving license) and 6 days ago (29 September - driving license, passport with address and bill).
bbets365
How many times I must wait?
Yesterday you speak about 12 hours.
MANSION
Yes i understand but unfortunately there has been a delay and we are waiting for your acc to be updated with your ID.
bbets365
Why mansion e-mail support not answer?
So, you cannot estimate any new time frame?
MANSION
I can see from your acc that you sent your ID to on the 26-09-2008. Unfortunately due to the migration we have experienced a delay and your ID is in the relevant queue waiting to be updated to your acc. Unfortunately we are required to wait for your ID to be updated.
We sincerely apologise for the inconvenience.
This should also not happen again in the future.
Your comments have also been forwarded to the relevant department for review.

**dis** · 10-05-08, 05:34 AM

Originally posted by bbets365

Anybody else received money from mansion?
I'm now waiting 9 days

etc...

Yes, I received payment this morning. I think it's just a case of being patient, you will get paid.

**bbets365** · 10-05-08, 10:10 AM

bbb:
I think it a special delay of time.
MANSION
We apologise for the incionvenience.
MANSION
Thank you for contacting MANSION chat.
MANSION has ended the chat.

Really very bad.

**bigboydan** · 10-07-08, 04:40 PM

Here is an update about the Rumors surrounding Mansion possibly leaving Gibraltar:

Top gambling firm deny 'pulling out of Gibraltar

by PANORAMA reporter

One of the leading gambling firms established in Gibraltar plans to pull out, said strong indications. But questioned by PANORAMA, Mansion (Gibraltar) Ltd, the company involved which employs 149 staff, said it was 'not true'.

It follows in the wake of the news that Partygaming is looking at making about 100 staff redundant, although they do not intend to pull out completely from Gibraltar.

However, the reports suggested that this would not be the case with Mansion, planning to leave Gibraltar completely.

It was said that the company plans to set up in Singapore and Israel. The attraction of Singapore is personal tax at 8%; the attraction of Israel is said to be the technology.

Some staff training has already been taking place, sources assured us. They will be relocated if they like it.

The plan is for staff to leave within the next few months.

A Mansion spokesperson told us, however, that the IT team was being reduced. But people were being recruited for sales and marketing.

Out of Mansion's 149 staff, 18 are Gibraltarian, 104 are Other British, 4 are Spanish and 23 are other nationalities.

"MANSION is proud to be operating from Gibraltar," they say.

It emerged a few days ago that Mansion had invited the Chief Minister Peter Caruana and the Development minister Joe Holliday to watch a football match in London between Tottenham and Manchester United. Mansion are shirt sponsors of Tottenham.

Certainly competition is fierce to secure customer loyalty. Reliable IT and network capabilities will remain at the forefront.

**pjesnik24** · 10-07-08, 07:56 PM

I have received a payout within 24 hours from mansion88 so I guess that you will all get your money just give it a bit more time.
If I remember correctly even pinnacle was very late with their payouts to US citizens at the time when they closed their door to them

**bigboydan** · 10-07-08, 08:45 PM

Originally posted by pjesnik24

I have received a payout within 24 hours from mansion88 so I guess that you will all get your money just give it a bit more time.
If I remember correctly even pinnacle was very late with their payouts to US citizens at the time when they closed their door to them

Was this Mansion withdraw the same one you reported in this post or an entirely different one sir?

**bbets365** · 10-09-08, 09:32 AM

I do not receive my money till now!

**helen** · 10-09-08, 07:13 PM

I also, already 15 days...

**bbets365** · 10-10-08, 05:15 AM

I now wait 14 days!

**bbets365** · 10-10-08, 05:44 AM

MANSION
It has been sent to your money bookers account. Please contact Money Bookers. The reference number is **** - amount $*****
bbb
My moneybookers account is empty
I do not received this money!
MANSION
You need to contact Money Bookers with the reference that I gave you. The money has been sent

I do not received this money. I really do not understand! What I may do? Please help!

**Santo** · 10-10-08, 06:25 AM

Do what they say. Contact Moneybookers and ask where the money with that reference has gone..

**helen** · 10-10-08, 07:26 AM

Today i got the money. 3 days after getting the same confirmation as bbets365. IMO you will get your money today or on monday. In spite of these unpleasent delays i beleave mansion(mansion88) to be a decent bookmaker.

**bigboydan** · 10-10-08, 11:36 AM

Thanks for updating your situation sir. I too feel that [SBRFORUM]Mansion88[/SBRFORUM] is a pretty good book to use, although I personally would prefer to play at either [SBRFORUM]IBCbet[/SBRFORUM] or [SBRFORUM]SBObet[/SBRFORUM].

**pjesnik24** · 10-10-08, 12:04 PM

Originally posted by bigboydan

Was this Mansion withdraw the same one you reported in this post or an entirely different one sir?

the same one

also got payouts from unibet and betoto

**pjesnik24** · 10-10-08, 12:04 PM

Originally posted by bigboydan

Thanks for updating your situation sir. I too feel that [SBRFORUM]Mansion88[/SBRFORUM] is a pretty good book to use, although I personally would prefer to play at either [SBRFORUM]IBCbet[/SBRFORUM] or [SBRFORUM]SBObet[/SBRFORUM].

why?

**bbets365** · 10-14-08, 10:12 AM

Now I can confirm, that I received my money.

**bigboydan** · 10-14-08, 11:06 AM

I figured everything would workout for you in due time. Thanks for following through on this withdraw problem you were having sir and congrats on your winnings.